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Microsoft Defender XDR vs SentinelOne Singularity Complete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.3
Microsoft Defender XDR's customer support is mixed; user satisfaction varies by support package and representative expertise.
Sentiment score
7.3
SentinelOne Singularity Complete's support is generally efficient and knowledgeable, but some users note variable response times and transparency issues.
You get stuck in low-level support for way longer than you should, instead of them escalating the issue up the chain.
It's critical to escalate SEV B issues immediately to a domestic engineer.
The technical support from Microsoft Defender XDR has been disappointingly slow.
They do a great job of figuring out the problem and pointing you to generic documentation or working with you to fine-tune a solution.
 

Room For Improvement

Sentiment score
5.0
Microsoft Defender XDR needs faster scans, better AI, UI simplicity, improved integrations, clearer visibility, and enhanced threat intelligence.
Sentiment score
4.5
SentinelOne Singularity Complete needs interface and automation improvements, better integration, deployment efficiency, and enhanced support for diverse environments.
Improvements are needed in automated response capabilities.
The licensing process needs improvement and clarification.
Microsoft could improve on threat hunting and build more on threat detection and handling.
It's challenging to prevent a user from manipulating their privileges or someone else's of others, and it's difficult to control what users can access at the organizational level.
 

Scalability Issues

Sentiment score
7.9
Microsoft Defender XDR is praised for scalability, efficiently managing global endpoints with its cloud-first architecture, despite minor challenges.
Sentiment score
8.1
SentinelOne Singularity Complete excels in scalability, effortlessly supporting thousands of devices and integrating smoothly across diverse platforms.
Microsoft Defender XDR shows tremendous scalability, much more so than on-premises solutions.
It is suitable for enterprise-level deployment but has room for improvement.
The tool's built-in automation for deploying the agents works well for large infrastructures like mine.
 

Setup Cost

Sentiment score
5.4
Enterprise users find Microsoft Defender XDR pricing reasonable for its features, valuing integration with Microsoft products despite some additional costs.
Sentiment score
6.2
SentinelOne Singularity Complete offers transparency and value with flexible pricing, justified by its advanced features, despite varying cost opinions.
Microsoft purposefully obfuscates this through marketing ploys to hide costs.
I would rate the pricing as eight out of ten, indicating it is a reasonable cost for the product.
Licensing is somewhat confusing, particularly when presenting our pitch decks to stakeholders and leveraging key features in premium SKUs, but we managed with some assistance from Microsoft.
They counted many of the instances and licenses as duplicates despite them only being alive once, which was frustrating.
 

Stability Issues

Sentiment score
7.7
Microsoft Defender XDR is highly reliable and stable, with occasional issues resolved promptly for a smooth user experience.
Sentiment score
8.0
SentinelOne Singularity Complete is stable and reliable, with occasional issues like manual updates and isolated resource usage reports.
The services within our ecosystem have been reliable, meeting their SLAs.
The service has remained consistently online, with any issues isolated to specific components, suggesting a well-designed and modular architecture.
It has caused problems with interoperability between third-party tools, which could lead to entire servers crashing or specific tools failing.
 

Valuable Features

Sentiment score
8.6
Microsoft Defender XDR integrates across platforms, offering threat detection, management, and automation, valued for ease of use and security.
Sentiment score
8.3
SentinelOne Singularity Complete excels in AI-driven threat detection, autonomous remediation, integration, and comprehensive endpoint protection with minimal resource impact.
With Microsoft threat intelligence information, it detects various types of threats, including insider attacks, malicious content, and data exfiltration.
From an attack chain perspective, Defender XDR handles phishing and spam emails easily, while Defender for Endpoint manages endpoints effectively.
It's because endpoint management is my primary focus, and this feature integrates well with my other skills.
Their support team walked us through configuring the agent to handle other third-party tools properly.
 

Categories and Ranking

Microsoft Defender XDR
Ranking in Endpoint Detection and Response (EDR)
5th
Ranking in Extended Detection and Response (XDR)
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
95
Ranking in other categories
Microsoft Security Suite (2nd)
SentinelOne Singularity Com...
Ranking in Endpoint Detection and Response (EDR)
3rd
Ranking in Extended Detection and Response (XDR)
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
191
Ranking in other categories
Endpoint Protection Platform (EPP) (2nd), Anti-Malware Tools (2nd)
 

Featured Reviews

Gabor Nyerd - PeerSpot reviewer
Includes four services and four products, which can help organizations a lot
We found that sometimes integrations work, but testing them can take some time. Sometimes, configurations take much longer than expected. We have a configuration in place that needs to be synchronized with another server. However, the servers are four hours apart, so this can cause delays. In general, I believe that the time it takes to configure and test a service should be shorter. Sometimes, it can take a couple of hours to test a single configuration setting. Other times, it is only ten or fifteen minutes, which is normal. However, sometimes, even immediate actions can be triggered by configuration changes, and some settings can take up to eight hours to complete. I believe that this time can be improved. Microsoft is making a lot of improvements to its services in a short period of time. This is a good thing, as it means that the services are constantly being updated and improved. However, it can be challenging for customers to keep up with the changes. For example, a customer may read about an update, understand it, and share it with their colleagues and boss. However, it may take days or weeks to test the update and get the necessary approvals. This can be especially challenging for large customers with many users or machines. In some cases, Microsoft may change a service before the customer has had a chance to implement the previous update. This can be frustrating for customers, as it means that they have to constantly learn new things and adjust their workflows. On the one hand, it is important for Microsoft to keep updating and improving its services. This helps to ensure that the services are meeting the customers' needs and that they are staying ahead of the competition. Microsoft should also be mindful of the challenges that these changes can create for customers. One way to address this challenge is to provide customers with more time to implement changes. Microsoft could also provide more information about upcoming changes so that customers can plan ahead. Ultimately, Microsoft needs to strike a balance between keeping its services up-to-date and providing customers with a smooth transition to new features.
Prince Joseph - PeerSpot reviewer
Reduces organizational risk, low on machine load, and helps prevent ransomware
The most important aspect of the solution is that the load on the machine is not very high. It doesn't take up battery resources. The solution prevents ransomware and other threats. So far, it is working brilliantly. The dashboards and UI are user friendly, as is the ability to configure as needed. It seems to have a lot more capabilities. The XDR capabilities, in particular, look very strong. We're currently looking into that. If we want to do integrations with third parties, we don't have very many challenges around that. The ability to ingest and correlate across our security solutions is very useful. It's impressive. The AI engine it has is excellent. It helps us consolidate our security solutions. While it does not allow us to reduce alerts per se, it does a good job of correlating. The way it's integrated into the SIM, it's working to the expectations we have. The solution helps free up people so that they can work on other tasks. We don't have to grow our team too much now. My security team is actually quite small - about five people. We all get more time to handle other tasks. We've noted that it does help reduce mean time to respond. We can identify events easier and those that are most critical are brought to the forefront. Previously, we were in the dark. Now we have so much more visibility. It's been a huge improvement. It's effectively helped to reduce organizational risk.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
10%
Government
8%
Manufacturing Company
8%
Computer Software Company
19%
Manufacturing Company
7%
Financial Services Firm
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft 365 Defender?
Microsoft Defender XDR provides strong identity protection with comprehensive insights into risky user behavior and potential indicators of compromise.
What is your experience regarding pricing and costs for Microsoft 365 Defender?
The pricing is a little high, however, it is on par with other competitive tools in the market.
What needs improvement with Microsoft 365 Defender?
Microsoft could improve on threat hunting and build more on threat detection and handling. The cybersecurity and cloud security posture features are a bit lesser than standard security products.
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What do you like most about SentinelOne?
The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform.
 

Also Known As

Microsoft 365 Defender, Microsoft Threat Protection, MS 365 Defender
Sentinel Labs, SentinelOne Singularity
 

Overview

 

Sample Customers

Accenture, Deloitte, ExxonMobil, General Electric, IBM, Johnson & Johnson and many others.
Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank
Find out what your peers are saying about Microsoft Defender XDR vs. SentinelOne Singularity Complete and other solutions. Updated: November 2024.
823,795 professionals have used our research since 2012.