We compared SentinelOne Singularity Complete and Microsoft Defender for Endpoint based on our users' reviews across various parameters. After reading all of the collected data, you can find our conclusion below.
SentinelOne Singularity Complete offers a quick and smooth setup. The solution is praised for advanced threat detection, real-time monitoring, and comprehensive reporting, but users note room for improvement in UI, customization, and customer support. Users find Microsoft Defender's customer service excellent, with positive outcomes from utilizing the software, but suggest enhancements in system performance, UI, and threat detection capabilities. SentinelOne emphasizes protection and ease of use and Microsoft Defender highlights efficient threat prevention and seamless integration with Microsoft products.
Features: SentinelOne Singularity Complete excels in advanced threat detection, real-time monitoring, easy deployment, and comprehensive reporting. Microsoft Defender for Endpoint offers robust security measures, efficient threat detection, seamless integration, a user-friendly interface, and effective management tools.
Pricing and ROI: SentinelOne Singularity Complete users find its setup cost to be reasonable, with flexible licensing options for scalability. Microsoft Defender for Endpoint also offers competitive pricing and a straightforward setup process, making licensing hassle-free according to users. SentinelOne Singularity Complete offers higher ROI with comprehensive protection and ease of use, noted for better security measures. Microsoft Defender for Endpoint receives positive feedback but falls short in efficiency.
Room for Improvement: SentinelOne Singularity Complete could be improved with a more intuitive user interface, customizable options, enhanced reporting features, and better customer support. Microsoft Defender for Endpoint needs enhancements in system performance, UI, and threat detection for better scanning and threat removal.
Deployment and customer support: Users praise SentinelOne Singularity Complete for its quick and smooth setup. Microsoft Defender for Endpoint has varied implementation times, ranging from three months to a week, highlighting potential extensive time requirements., SentinelOne Singularity Complete offers efficient, responsive, and knowledgeable customer service, providing quick response times and helpful guidance. Microsoft Defender for Endpoint also receives high praise for prompt and effective assistance, with knowledgeable and responsive support.
The summary above is based on 534 interviews we conducted recently with SentinelOne Singularity Complete and Microsoft Defender for Endpoint users. To access the review's full transcripts, download our report.
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"The product's initial setup phase is very easy."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"Fortinet FortiEDR's firewalling, rule creation, monitoring, and inspection profiles are great."
"This is stable and scalable."
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"NGAV and EDR features are outstanding."
"It integrates very well with all Windows workstations or other Microsoft Endpoint products. It also works quite well. So far, I have not had any issue that hasn't been sorted out. It doesn't use too many resources, so you don't have to install different things."
"Automatic scanning and cleaning of viruses is the best and most valuable feature helping this tool to thrive. If any viruses are found, they are cleaned automatically."
"There are some competitive products on the market, but the best is Microsoft Defender because it's very easy to integrate. That's one reason a lot of clients want Microsoft Defender. It's also very easy to implement compared to other solutions."
"The most valuable feature of Microsoft Defender for Endpoint is its ability to bring together all the data, providing more information than just antivirus hits."
"Endpoint's most valuable feature is deep analysis."
"It is stable and easy to use. Everything is okay, and there are no performance issues."
"For threat-hunting, I'll put some threats in a test scenario. I've downloaded known viruses that are out in the public for testing. They're not really a virus but they've got a signature. Defender for Endpoint will automatically find those, quarantine them for me, and alert me to what it did. It gives me "automated eyes.""
"A few years ago, when I was using a different product, I was affected by a virus that destroyed everything. Since using Microsoft Defender, I have not had this kind of problem."
"The management dashboard is the most valuable feature."
"The portal is the most valuable feature because it provides us with a single pane of glass view and is highly intuitive."
"We are able to write some custom rules on SentinelOne."
"I like that SentinelOne doesn't use a lot of system resources or make the system slow. It also performs a full scan quickly—within two hours. It has an easy-to-use end-user GUI."
"The Ranger feature is valuable."
"The setup is very straightforward."
"The customer support for this solution is good."
"It uses AI technology so it can find known and unknown threats. It is stable and provides one of the best technical support."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"I haven't seen the use of AI in the solution."
"The dashboard isn't easy to access and manage."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"It takes about two business days for initial support, which is too slow in urgent situations."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"The central management console should be improved because it provides limited options to configure Windows Defender."
"Microsoft Defender for Endpoint should have more transparency. In the latest edition of Windows, Windows 11, it is a compulsory requirement to connect to a Microsoft account, which in turn has implications for Defender. This should be removed."
"In the next release, I would like to see better management reporting."
"Some of the integrations that Defender should include involve the use of the web app."
"In India at least, it seems to be a bit more expensive than other options."
"The solution can be more user-friendly."
"Threat intelligence has the potential for improvement, particularly by integrating more sources."
"I would like Microsoft to have some kind of direct integration for USB controls. They have GPO and other controls to control the access of the USB drives on devices, but if there is something that can be directly implemented into the portal, it would be good. There should be a way to control via a cloud portal or something like that in a dynamic way. USB control for data exfiltration would be a good feature to implement. Currently, there are ways to do it, but it involves too many different things. You have to implement it via GPOs and other stuff, and then you move or copy those big files via Defender ATP. If there is a simple way of implementing those features, it would be great."
"The false positive rate has room for improvement."
"The update process can be better. It is very easy to deploy, but over a long period, the updating process can be a little messy. In some EDR solutions, you end up with a very good mechanism to push new versions. It could do with a little work in that area. It is not particularly difficult, but it could do with a little work."
"We'd like to have a network map or scan to cover network security."
"I am not a fan of the UI and feel it has room for improvement."
"SentinelOne could improve by creating an autopilot or automated way to roll out the solution more efficiently which would be helpful."
"They have tiers of support like most companies do. For the first three years, we had the top tier of their support and we would get a response from a technician quickly. We didn't have many things we had to ask of them. They would be very quick. We are now one tier down from that. The SLA for us is no longer within an hour or two. It's within half a day or something like that. As far as if I do ask a question of them, it is a little slower than what it used to be. I understand that we're at a lesser tier, but sometimes it feels like that could be a little better. I have to preface that by specifying that we're no longer paying for their top tier support."
"SentinelOne Singularity Complete takes up a lot of memory in Google Chrome, which sometimes causes it to lag, so this is an area for improvement. The solution could be improved by increasing its efficiency within the web browser."
"Interoperability with other SentinelOne solutions and other third-party tools is an area where you can run into some issues. Because of the way the agent works, there are sometimes things that are blocked or prevented from happening that are not identified as a threat, and therefore, not alerted in the console. Sometimes, we do have to dig through the logs, run tests, and adjust the whitelisting or exclusions to make sure that other applications will run properly."
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Microsoft Defender for Endpoint is ranked 1st in Endpoint Detection and Response (EDR) with 182 reviews while SentinelOne Singularity Complete is ranked 2nd in Endpoint Detection and Response (EDR) with 177 reviews. Microsoft Defender for Endpoint is rated 8.0, while SentinelOne Singularity Complete is rated 8.8. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Microsoft Intune, whereas SentinelOne Singularity Complete is most compared with CrowdStrike Falcon, Darktrace, ThreatLocker Protect, Datto Endpoint Detection and Response (EDR) and Wazuh. See our Microsoft Defender for Endpoint vs. SentinelOne Singularity Complete report.
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