N-able Cove Data Protection serves as a free backup for files, documents, and services in Office 365. The solution is useful for its archive features for IT environments.
RMM Manager at a computer software company with 201-500 employees
A reasonably stable and scalable solution that offers backup services, along with features like bare metal recovery and standby image
Pros and Cons
- "The initial setup of N-able Cove Data Protection was very easy."
- "N-able Cove Data Protection for Microsoft 365 is an area with shortcomings that need improvement."
What is our primary use case?
What is most valuable?
The solution's most valuable features are bare metal recovery, standby image, failover in Azure, and failover in Hyper-V. The documentation of the protection part with the solution can help its end users look at how they can take care of their own data protection for documents.
What needs improvement?
N-able Cove Data Protection for Microsoft 365 is an area with shortcomings that need improvement.
The amount of time to get to the support engineers of the solution is too much, so the support team needs to arrange for a verbal or quick chat with the product's users.
For how long have I used the solution?
I have been using N-able Cove Data Protection for seven years. My company is N-able's super-elite partner.
Buyer's Guide
N-able Cove Data Protection
January 2025
Learn what your peers think about N-able Cove Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.
How are customer service and support?
The solution's technical support is great. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company deals with various tools from Commvault, Symantec, Veeam, Acronis, and ShadowProtect. In general, my company deals with a lot of different solutions and customers. I can say that though all the solutions my company deals with, which are similar to N-able Cove Data Protection, meet the industry standards, none of them are perfect, and because of this, I cannot rate any of the tools a ten out of ten. In short, I can give the tools we deal with in our company an eight out of ten.
How was the initial setup?
The initial setup of N-able Cove Data Protection was very easy.
The solution is deployed on a hybrid cloud.
Considering my company's current setup and servers, N-able Cove Data Protection can be deployed in 20 seconds.
What's my experience with pricing, setup cost, and licensing?
N-able Cove Data Protection is an averagely-priced product.
What other advice do I have?
I recommend those who plan to use N-able Cove Data Protection buy it.
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Partner
Speed of transfer and its monitoring features are definite advantages
What is most valuable?
Speed of transfer and upload to the cloud, excellent monitoring.
How has it helped my organization?
With the monitoring it enables us to keep track. It's more efficient, so it enables us to spend less time fixing backup issues for our customers.
What needs improvement?
It's tough to answer that because compared to most we've used it does everything well. File uploads. That can always be faster.
For how long have I used the solution?
Six months.
What do I think about the stability of the solution?
Absolutely not, that's what's great about it.
What do I think about the scalability of the solution?
Oh yeah. We actually have it on over 170 computers right now in service. And we're managing them all with one person.
How are customer service and technical support?
We call or we chat, and so it's super fast response.
Which solution did I use previously and why did I switch?
We had our customers using Carbonite and, with larger backups, it would say that it would back something up, and then if we needed some files from backup they weren't there. So we searched for a new solution to best to serve customers.
How was the initial setup?
Straightforward. It could be done remotely very easily. Software that could be installed right from the client. So very basic, very easy. It's not complex.
Which other solutions did I evaluate?
One was Veeam, that's probably the best one out there. But, because we handle mostly mid-size customers, so while Veeam is probably the best, it's also the most expensive. Because of the size customer we have, it's too expensive.
And the other one was Acronis. It was slow uploading files and it wasn't the easiest of tools.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
N-able Cove Data Protection
January 2025
Learn what your peers think about N-able Cove Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,997 professionals have used our research since 2012.
Managing Director at Moser Consulting
Easy to use with good monitoring and alerts, but the reporting should be improved
Pros and Cons
- "The most valuables feature is the alerts and monitoring that catches the failed backups."
- "We would like to have better reporting."
What is our primary use case?
We use this solution to provide a simple, easy to manage backup solution for our clients
How has it helped my organization?
This solution has allowed us to expand our services offering.
What is most valuable?
The most valuables feature is the alerts and monitoring that catches the failed backups.
What needs improvement?
We would like to have better reporting.
For how long have I used the solution?
We have been using SolarWinds MSP Backup & Recovery for three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System engineer and IT support technician at a mining and metals company with 11-50 employees
Simple to use and manage product with good technical support services
Pros and Cons
- "The product is simple to use and manage. The customers have access to verify the backups."
- "There could be a possibility to create a local NAS backup for infrastructure."
What is our primary use case?
We use the product to back up Office 365 applications, including mailboxes, Team’s chat, and OneDrive.
What is most valuable?
The product is simple to use and manage. The customers have access to verify the backups.
What needs improvement?
There could be a possibility to create a local NAS backup for infrastructure.
For how long have I used the solution?
We have been using N-able Cove Data Protection for six months or less.
What do I think about the stability of the solution?
I rate the product’s stability a nine out of ten. I encountered an issue related to an email report. The support team solved it in four hours.
What do I think about the scalability of the solution?
We have 50 N-able Cove Data Protection users in our organization.
How are customer service and support?
The technical support services are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is simple.
What about the implementation team?
A colleague and I conduct system integration for our end customers.
What other advice do I have?
I rate N-able Cove Data Protection an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director/Principal Consultant at a tech services company with 51-200 employees
Good performance, automation, and monitoring capabilities
Pros and Cons
- "The monitoring makes it very easy to check whether a backup has gone bad."
- "Integration with a hybrid cloud is something that I found complicated."
What is our primary use case?
We have an RDS farm and we use SolarWinds for backing up the central storage. We also use it to back up the profiles and other related data.
What is most valuable?
The most valuable feature is the automation.
The monitoring makes it very easy to check whether a backup has gone bad.
The performance has been pretty good.
The recoverability seems to be fairly good.
What needs improvement?
Integration with a hybrid cloud is something that I found complicated. Ultimately, we backed away from this approach because of the difficulty that we were having. It may have been related to the firewall setting or other things, but we did not figure it out because it was too complicated for the amount of time that we had budgeted to work on it.
There have been a couple of times when we noticed that it is consuming too much CPU time, although we have been able to mitigate that.
For how long have I used the solution?
I have been using this backup and recovery solution for between two and three years.
What do I think about the scalability of the solution?
Adding another virtual server is very easy to do.
How are customer service and technical support?
I have not been in contact with technical support myself.
How was the initial setup?
For us, the initial setup was pretty straightforward. We do not host this solution ourselves. We use a service that is hosted by our provider.
What's my experience with pricing, setup cost, and licensing?
The pricing of SolarWinds seems to be fair compared to the rest of the industry.
What other advice do I have?
For us, this product works well. Our use case is fairly simple and it covers exactly what we need. I recommend using it, especially for an on-premises deployment. My advice for anybody who is implementing this solution is that it might be perfect as a cloud-based solution, but you may need some time to figure it out. I think that it should be just as easy on the cloud as it is on-premises. As a hybrid model, I think that it makes sense.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free N-able Cove Data Protection Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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Buyer's Guide
Download our free N-able Cove Data Protection Report and get advice and tips from experienced pros
sharing their opinions.
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