We compared N-able Cove Data Protection and Acronis Cyber Protect Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: N-able Cove Data Protection is praised for its user-friendly interface, reliability, cloud-based data protection, and efficient backup and restore capabilities. However, there are areas that need improvement such as image restores, graphical interface, user permissions, and agent reliability. On the other hand, Acronis Cyber Protect Cloud is valued for its easy-to-use management console, incremental backups, and active protection against ransomware. However, there are areas for improvement including server performance, user-friendliness, compatibility, reporting capabilities, and pricing. Both products receive positive feedback regarding customer service and support.
"I am impressed with the product's file-sharing feature."
"I have experience with the technical team of the product, and I feel that they offer good support."
"The customer service and support are really good."
"The ease of implementation is the solution's most valuable feature."
"It is a scalable solution."
"I do not need to touch my firewall, especially when it is managed by the provider and takes ages to do a single NAT."
"Stability is a ten. No issues, no performance drops, and no crashes."
"We turn on the solution and it works well for backing up our data, it is easy to use."
"What I like the most about it's the ease of use and the reliability that it has when copying information to the cloud."
"The solution has reduced backup times by an immeasurable amount. Its backups are incremental, so you are only backing up data changes based on the last 24 hours or so. If you are also maintaining the stored images, the restores are also only incremental, happening in minutes. Whereas, with a lot of the other solutions that we have looked at, each time it goes to refresh the restore, then it has to build a completely new image. That takes forever. This solution also improves recovery time."
"The user interface is the most valuable. It gives us the ability to check everything. With more than 100 endpoints running that software, I like the ability to quickly check that everything is working correctly. That's one of the biggest selling points."
"The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way."
"The initial setup of N-able Cove Data Protection was very easy."
"One of the bigger features and advantages of the solution is that it is easy to integrate with my RMM which is also N-able."
"Because the package includes cloud storage, we don't need to worry about hosting it inside. That was very important to us. And because the vendor has data centers worldwide, our reps in Europe and other places can get to what they need quickly and easily."
"It's extremely important that Cove provides cloud-based data protection with backup, disaster recovery, and archiving. That is a necessity for my insurance. As an IT company, my insurance would cost more if my backups were not offsite and off-network."
"The solution could improve by being more user-friendly."
"Reporting is not on par. It needs some more information as per customer or partner interest. I hope Acronis is working on it."
"It could be a little more user-friendly. The technical support also should be improved."
"The solution's provisioning of packages and how they are charged could be improved."
"Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly."
"One of the areas where the product could be improved is its online cloud backup. I do appreciate the way the product is easy to navigate, however, sometimes I have difficulty managing the security permissions on my backups."
"It will be good if Acronis can provide more documentation and videos describing how to do different things. Their documentation is good, but it is without examples. They don't have lots of videos. They should put more videos on YouTube to show how to set up certain things, how to restore, and how to back up. They should provide step-by-step documentation and videos for specific scenarios. I would like them to improve the command line feature. The command line is not working smoothly, and there is some problem with it. If the command line is improved, it will take the product to the next level. It would be great if it can back up data from storage so that people are able to back up old data. Such a feature will make it an enterprise solution for a full backup."
"I think the pricing part of the solution is very complicated, making it an area of concern where improvements are required."
"An area for improvement that would really work out well would be if there were a little bit more of an elegant handshake relationship between SolarWinds RMM and the PCs that are being backed up, to advise regarding "up" status... Since RMM is an agent that feeds back that a machine is alive and on, I don't see any reason why they can't either tap into that one feature or build the same exact polling within the backup agent, to update right away and say the system is online or offline."
"The reporting feature and functionality need improvement. We would like to see a little bit more detailed reporting that offers more CEO or C-level focused reporting options."
"One area I don't like has to do with the agent that goes on the system... if a system stays offline for some length of time, say for a week or so, I may have to go back in and reinstall the agent to get it back in business. I don't know what's causing that."
"I have some issues with the agent failing on workstations. I've had to completely uninstall several of them, delete everything, and start over to get them to work."
"A feature I'd like to see would be a more customizable admin console."
"A disaster recovery console would be an improvement for the product."
"For small amounts of data, recovery is easy, but when it's large amounts of data, it takes forever. So, if they can have a service where they put our data on a hard drive and ship it to us as fast as possible, it would be great. Even if there's a fee associated with it, it's fine."
"Having the licensing available for partners to be able to take advantage of testing without paying would make a big difference."
Acronis Cyber Protect Cloud is ranked 9th in Cloud Backup with 44 reviews while N-able Cove Data Protection is ranked 11th in Cloud Backup with 20 reviews. Acronis Cyber Protect Cloud is rated 8.6, while N-able Cove Data Protection is rated 9.2. The top reviewer of Acronis Cyber Protect Cloud writes "A solution that unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution". On the other hand, the top reviewer of N-able Cove Data Protection writes "Provides feature flexibility and modularity for our customers". Acronis Cyber Protect Cloud is most compared with Acronis Cyber Protect, AWS Backup, Synology C2 Backup, Veeam Backup for Microsoft 365 and Redstor Backup and Archiving, whereas N-able Cove Data Protection is most compared with Acronis Cyber Protect, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Azure Backup and MSP360 Backup. See our Acronis Cyber Protect Cloud vs. N-able Cove Data Protection report.
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