NetApp SnapCenter Reviews

We use it in our managed services for customers. We back up customer data from systems that we manage for them.

Because of the Role-Based Access Control, customers don't have to call our managed services representatives to do a restore, they can do it themselves. It's faster, easier, and more convenient.

The most valuable feature is the RBAC, the Role-Based Access Control. In our managed services, we can have different layers of security. Our customers can see their backups and some customers can do their own restores. But they are not able to mess up their schedules or data from other customers.

The reporting could be better. It's good, but reporting of the jobs could be better.

The stability has been good.

We haven't found any problems running multiple customers on it with large environments, so it scales well.

Tech support is good, in general: good to very good.

We used Virtual Storage Console from NetApp before and we used a third-party enterprise backup solution. We switched to SnapCenter because of ease of use and cost.

The initial setup is very easy. It usually takes about a day.

We have a template for the design of the servers and then there's a little bit of customer-specific customization going on, but only a little: The scheduling is customer-specific.

We only need one person, an engineer, for deployment and maintenance of SnapCenter.

Pricing is very good because if you already have NetApp controllers, then it's included. There's no added cost for SnapCenter. 

Do a PoC to see if it's a viable product for you.

In our company, we have about 20 users of SnapCenter. They are managed services backup administrators. Our management also uses the reporting. On the customer side, there are also have the people responsible for the virtual environment and the application owners. Those are the types of people that are using the product.

We use it as a backup solution.

I think there is no improvement for our organization, it's just a new tool.

For us, it's the Exchange plugin because we have a lot of customers that use SnapManager Exchange and have to migrate to SnapCenter.

Plugins should be developed in shorter times. Performance generally could be a little bit faster.

Sometimes it works fine, sometimes not. It depends on the complexity of the customer's environment.

No experience at this time, as it’s relatively new in our environment.

Depends on the technician on the phone. We’ve had both good and bad experiences.

Yes, SnapManager Products. Because of EOA we had to switch to SnapCenter.

Initial setup took one day, but it is complex. You have to deploy servers with high requirements on server power, you have to create users, you must deploy plugins, etc.

As a service provider, we implement the solution by following best practices.

Looks good.

Yes, we were looking at other software products. If a user already has a backup solution, for example Commvault, it's easier to sell and implement an agent for this product.

You should always look at best practices and the interoperability matrix.