What is our primary use case?
We have a multi-platform environment, mainly Linux and Mac.
We installed a client in our client PCs and we have a management server in the same network. So we control the workstation through that management control, we mainly enable the Endpoint Protector function for blocking USBS and other physical ports, and we have some policies to restrict data passing from one PC to another PC. Those are the main features we are using.
How has it helped my organization?
Endpoint Protector almost fulfills our requirements; by 60%. Compared to other solutions we feel better with CoSoSys.
We are a research center, so control is very important for us. We don't have any in-house solutions for Mac and Linux, so CoSoSys is a very important tool for us to control and ensure our internal security. This is a very important function.
During lockdown time we needed to deploy some new policies and rules. We faced problems all the time. We communicated with CoSoSys' technical teams and we generated support tickets. They supported us as much as possible. During that period they helped us a lot.
Because we are using it for security purposes, there is no direct impact value, but it is saving our data. That is very important. It's almost like an insurance policy.
What is most valuable?
We are happy and satisfied with the solution. When we face any problem, we contact the CoSoSys technical team support directly and they support us as much as possible.
CoSoSys provides a single platform to support Windows, MacOS and Linux. We are using hybrid deployment docs, but we're only using Linux and a Mac, not Windows.
It manages the DLP. It is easy to manage the DLP between MacOS and Linux. This is very important for us because we don't have any sort of in-house solution for data collection for the Linux and Mac environment. We are fully dependent on CoSoSys.
We are not using encryption, because the encryption depends on the server and on many other things, which will cause us to face problems.
Additionally, it has granularity features to copy, paste, and do other things.
Between PCs, there is no control, but we are interested when data is transferred to outside the PCs. At those times we use CoSoSys. CoSoSys can control most of this part.
It has absolutely, 100% helped to reduce important data from going out of our organization.
What needs improvement?
Some CoSoSys features do need to be improved. For example, in Linux a user can remove a getent anytime. There is no control there on the file structure in Linux. So if this solution could give us information on what users removed in the dashboard, it would help us. If CoSoSys applied this sort of improvement, it would help us a lot.
For how long have I used the solution?
We have been using Endpoint Protector for two to three years.
What do I think about the stability of the solution?
Endpoint Protector is a very stable product.
We manage it directly and when we face any issues, we directly contact CoSoSys. There is no third party. When purchasing we use a third party for payment and other purposes as it is overseas payment, so we can't pay directly.
We are licensing from a reseller, but all our support is directly through CoSoSys.
What do I think about the scalability of the solution?
Right now we have about 400 developers using this solution, with one person managing it and one as backup. It does not require too much manpower to manage this team.
How are customer service and support?
Their support is very good. We have had very good experiences with them.
They have been responsive and they're generally knowledgeable. They always support us when we request it.
How was the initial setup?
The initial setup is simple, not complex.
The initial setup did not take much time. It is a very lightweight application and it runs very smoothly. It actually took less than half a minute to setup.
You just need to install and sync with the management service and it work in the background as an agent. It is automatically up and working in the background.
The first time we needed to configure and set up synchronization and the next times, for any changes we may need, we need to apply it in the server and sync with both of them.
Prior to deploying it, we had some strategies. We set our purpose, our policy, and then based on this policy, we deployed it.
What's my experience with pricing, setup cost, and licensing?
We think the pricing is very reasonable.
Which other solutions did I evaluate?
We searched Digital Guardian and some other solutions. We found CoSoSys is the most suitable for us.
CoSoSys completely allows combined work in Windows, Linux, and Mac and the synchronization between server and client is very easy. In addition, creating exceptions is very easy in CoSoSys compared to other solutions.
What other advice do I have?
I work in Samsung, so we have many subsidiaries all over the world. Gradually we are explaining to them that we are using this solution in Bangladesh and we are expecting more organizations in Samsung to use this solution.
We have a platform to communicate with each other and share our experiences. So if any offices in Samsung begin using this process it would allow us to develop these things for Samsung more closely.
On a scale of one to ten I would give Endpoint Protector an eight. Our experience using Endpoint Protector for security purposes is very good.
Which deployment model are you using for this solution?
On-premises
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