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reviewer1415043 - PeerSpot reviewer
Senior Load & Performance Test Analyst at a financial services firm with 10,001+ employees
Real User
Integrates well with UC and the support is helpful
Pros and Cons
  • "What we like the most is that it integrates with UC."
  • "I would like to see better-licensing costs."

What is most valuable?

What we like the most is that it integrates with UC. We use UC for our front-end user experience. It's a more realistic user experience. 

We use the script from the user experience and we use the action times from the UC.

What needs improvement?

If they were able to, I would say that the scalability could be improved. If the costs were not as expensive to upgrade, then we would scale it more.

The initial setup could be simplified.

I would like to see better licensing costs. 

For how long have I used the solution?

I have been working with this solution for ten years.

What do I think about the stability of the solution?

It's a stable solution. In the ten years that we have been using it, I have only had an issue once.  We had an issue with the protocol where it didn't support the job. We contacted support.

Buyer's Guide
OpenText LoadRunner Professional
February 2025
Learn what your peers think about OpenText LoadRunner Professional. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It's a scalable solution but I think that the Enterprise version is more scalable and more manageable.

It's fine for us, as we only have a few projects a year. On a larger scale, Enterprise would be better than the Professional edition.

How are customer service and support?

When I had contacted technical support they very helpful.

How was the initial setup?

Previous versions were easy to install but we struggled with the LoadRunner Enterprise to get it to work. It was a bit challenging.

What's my experience with pricing, setup cost, and licensing?

LoadRunner Professional is an expensive product.

What other advice do I have?

I like using LoadRunner and I recommend it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Leader at Valtech
Real User
A Very Systematic Tool Anyone Can Use
Pros and Cons
  • "LoadRunner is a very systematic tool for anyone to use. Even someone who is actually a first time user of LoadRunner can actually get a lot of benefit out of the tool."
  • "If they can make LoadRunner more comprehensive, it would really help."

What is our primary use case?

Our primary use case for LoadRunner is a lot of business transactions, physical scenarios, and incoming applications. We use LoadRunner for building and it is very easy to use because of its support for all of the protocols. 

LoadRunner is a very systematic tool for anyone to use. Even someone who is actually a first time user of LoadRunner can actually get a lot of benefit out of the tool.

How has it helped my organization?

LoadRunner is an expensive tool, so mostly it is large-sized companies that would prefer LoadRunner over other legacy applications. Being with LoadRunner for so long has given a lot of opportunities for us to experiment with large workloads and even the various different types of extensions. That has actually really benefited the organization.

What is most valuable?

One of the most valuable features of LoadRunner is the correlation feature which is automated now. All year when I started this with a lot of manual processes, it would actually capture dynamic values, but now these new versions have made it very easy for any newcomer to form whatever you want.

Get in other agitation settings which are very detailed and any tester can go through everything they intend to do, customize their execution patterns. The results are very detailed, presenting a very comprehensive summary that anyone can read and understand.

What needs improvement?

If they can make LoadRunner more comprehensive, it would really help. My main recommendations for improvement for LoadRunner are:

  • It would be good if LoadRunner can categorize the different transactions based on the time taken to do the test, against the transactions first.
  • The reports should be a little more comprehensive, more detailed.
  • There should be a way to use the default monitoring tool integrated with LoadRunner.

For example, if I have to look for monitoring I have to always integrate an extending tool to LoadRunner and then monitor my task. If LoadRunner is not driving and they can afford to have their own monitoring enabled, that would help.

The LoadRunner report also needs more information other than the straightforward notes, like response time.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

To be frank, the earlier version (graded I-5 and graded I-6) was very bad for me. I had a really bad experience on that version. 

One of the problems we had was that one of the scripts that we used to create worked and then there were some bugs that were coming out runtime support. 

The recent version runs well, and actually, LoadRunner has removed those bugs. It's been a good experience.

What do I think about the scalability of the solution?

In terms of driving, LoadRunner is at a level that is a little riddled but otherwise, it's been a good thing. LoadRunner has the kind of features that are much more advanced. The comparison is IIS & NeoLoad. It is very scalable.

How are customer service and technical support?

Very rarely have I actually wondered how to use tech support because most of the bugs, most of the issues have been resolved by ourselves, through online browsing and materials. I've not really chatted with the LoadRunner tech support.

How was the initial setup?

The setup of LoadRunner is very straightforward. It comes with one retro file which installs all the applications which handle the individual applications also. It's a very easy setup, just that the sizing of the tools is much less. Other than that, the setup is pretty easy.

What about the implementation team?

The three factors we look for in a vendor are: 

  1. The pricing 
  2. The features
  3. The customer support

    Definitely, the features are most important to complement the pricing.

    What was our ROI?

    Since it's 11 years that the company has been using LoadRunner, there was no other tool on the market that would actually come to the standards of LoadRunner and that is why we had chosen such a tool. 

    What's my experience with pricing, setup cost, and licensing?

    Look at the options on other software which are not as pricey as LoadRunner. It's true that LoadRunner has all the features and a lot of ways to help, but then not all companies require such extensive tools. That is where I would probably suggest asking the pricing and the features integrated.

    Which other solutions did I evaluate?

    At that time it was Silk Performer vs. LoadRunner, and Silk Performer was not optimal enough in terms of its features. We were having a lot of issues trying to create our scripts using Silk Performer and latched upon LoadRunner. We found out that LoadRunner has got a lot more features than Silk Performer and was able to cover the tasks.

    What other advice do I have?

    I would give LoadRunner around 8 out of 10 in the review, considering the fact, that I know how good the tool is. There are a few areas for improvement, the results, and the monitoring tools. Other than that, I think I'm pretty satisfied with LoadRunner.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    OpenText LoadRunner Professional
    February 2025
    Learn what your peers think about OpenText LoadRunner Professional. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
    838,713 professionals have used our research since 2012.
    NamNguyen11 - PeerSpot reviewer
    CTO at FPT Telecom
    Real User
    Top 5Leaderboard
    Helps to reduce peak load times and run performance tests on codes
    Pros and Cons
    • "The solution helps my clients save time. It is easier to capture reports and improves product quality. The product helps to identify customer defects during performance tests and reduces workloads. The product has improved my client's user interaction. It has reduced peak load times."
    • "The tool needs to work on capture script feature."

    What is our primary use case?

    We use OpenText LoadRunner Professional to run performance test for codes.

    What is most valuable?

    The solution helps my clients save time. It is easier to capture reports and improves product quality. The product helps to identify customer defects during performance tests and reduces workloads. The product has improved my client's user interaction. It has reduced peak load times.

    What needs improvement?

    The tool needs to work on capture script feature.

    What do I think about the stability of the solution?

    The product is very stable.

    How are customer service and support?

    OpenText LoadRunner Professional's technical support is good. However, I do not contact them often.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    OpenText LoadRunner Professional is easier to use than IBM. It supports a lot of protocols compared to competitors.

    How was the initial setup?

    The tool's deployment is easy and can be completed in one to two days.

    What's my experience with pricing, setup cost, and licensing?

    The solution's pricing is expensive.

    What other advice do I have?

    Our clients are mostly government agencies and enterprises. I rate the solution a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    it_user471417 - PeerSpot reviewer
    IT QA Test Manager at a leisure / travel company with 1,001-5,000 employees
    Real User
    Allows us to scale up in order to simulate load on your application.

    What is most valuable?

    In many scenarios, you have to be able to run or put load on your application, and that's what that product does, and it does it pretty well.

    How has it helped my organization?

    In the old days, if you wanted to run load on your application, you would send out an email to 20 people, and you're all trying to do a load on an application. It allows you to scale up hundreds-thousands of users in order to simulate that.

    What needs improvement?

    I think it needs to have better reporting. After you do all the load, you really want good reporting.

    What do I think about the stability of the solution?

    We've had no issues with the stability.

    What do I think about the scalability of the solution?

    You scale up based on the amount of load that you want to put on your application. No problem there. They have really good products, and I'm looking forward to the next project, HPE Agile Manager.

    How are customer service and technical support?

    Not directly through HPE. We go through HPE's vendor partner, which is Checkpoint Technologies, and they provide excellent technical support.

    Which solution did I use previously and why did I switch?

    We used JMeter which is open source, same problem though - reporting is open source. Zero support because it's open source. When we ran into a problem, no help from JMeter. That's why we moved to using LoadRunner.

    What's my experience with pricing, setup cost, and licensing?

    We have our license pool with 100 concurrent users. I like the concurrent license model. I don't have any problem scaling.

    What other advice do I have?

    Make sure you take into consideration how much overhead LoadRunner is adding to the load.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Performance Tester/QA at a tech services company with 10,001+ employees
    Real User
    Overall LoadRunner is a good tool to use, but it’s quite expensive and complex to script at times.

    What is most valuable?

    Available protocols

    What needs improvement?

    Scripting should be simpler, it becomes very complex many times.

    For how long have I used the solution?

    3 years

    What was my experience with deployment of the solution?

    Yes

    How are customer service and technical support?

    Customer Service: 7 out of 10Technical Support: 5 out of 10

    Which solution did I use previously and why did I switch?

    No, but I have evaluated many other solutions.

    How was the initial setup?

    Not very long.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user49908 - PeerSpot reviewer
    Architect at a healthcare company with 501-1,000 employees
    Real User
    Excellent load testing capabilities & reports. Quick visibility focusing in on a problem area is extremely helpful.

    The main reason that we decided to implement LoadRunner was because of our serious lack of insight into exactly where flaws were stemming from when a problem arose or how we could fix those problems earlier and more efficiently in the future. When a problem was found, solutions could only be given after the fact, making the losses bigger and causing more damage than necessary. We needed to increase our awareness of the challenges and issues that could come up before they arose, or at least catch the problems faster than we currently were, in order to tackle them properly.

    As the company grew and our infrastructure increased, the task of testing and debugging our entire system transformed into a colossal and costly problem. Our service, which includes providing healthcare and insurance services to a wide range of patients and clients, was becoming inefficient as well, making the need for in-house testing of our various software flaws urgent.

    LoadRunner seemed to be an obvious solution since it recreates real life scenarios on a virtual plane in order to test the performance rate, speed, efficacy and functionality of the system during those actual situations. In this way, we could easily pinpoint problem areas, bugs and other flaws to the system prior to the real time launch, avoiding tremendous issues from ever arising.

    We tried out three different virtual assessment products concurrently. Each of these products was tested in a wide range of areas that were either commonly known to be problem areas or were considered to be of great importance to remain problem-free. Some included:

    • Secure systems
    • Overall system substructure
    • Performance speed and accuracy

    The system that came out as superior during the testing was HP LoadRunner, and we purchased the package immediately upon reviewing the results of the trials. This choice was made primarily for the software’s extensive capabilities, though HP’s greater overall presence within the technology field also contributed to the ultimate decision.

    Installing LoadRunner was an uncomplicated procedure, needing no third party or outsourced services or tools. The successful implementation of this software led to the acquisition of some 250 licenses from the onset and an additional 1500 in subsequent months.

    We proposed a three-year window to view the results and overall ROI of the product. To our surprise, LoadRunner provided positive effects even faster than we would have expected in a real and tangible example as described below:

    One of the portals that our company used for selling various insurance packages and products developed major issues. As a result, brokers were losing sales because of the inaccessibility of their services. With the use of HP LoadRunner, the entire issue was simulated, examined and solved within a week of the initial symptoms. The software actually paid for itself within that first month simply due to the efficient manner in which the problem was able to be recreated, analyzed and dealt with.

    Other members of the staff also found the product to be more effective and easier to work with due to the alacrity and smooth, automatic functions that were performed. As a result of these faster protocols, team members were able to meet strict deadlines that were otherwise unrealistic prior to theLoadRunner implementation.

    The load testing capabilities and efficient performance were rated as the most integral aspects of this software, though the adeptness at getting to the core of the issue was a very close second.

    Other features that people found generally helpful were the reports and the quick visibility focusing in on a problem area. Using HP LoadRunner in combination with the SiteScope software from HP has made all of these inevitable mishaps easier to deal with in a timely manner.

    Our use of LoadRunner has become a standardized process, a part of our regular routine. The software is repeatedly used to discover the source of a problem when code freezes pop up. What is more, the usage of these tools is not limited to IT techs; everyone from the developers to quality assurance and even management is actively using this software to hone in on the problem areas and solve the issues quickly.

    HP LoadRunner has been a gateway into the implementation of other invaluable HP tools such as Application Lifecycle Management products. In general, there has been a vast improvement to the performance and output of the company since the use of this product has been initiated, and everyone has seen positive results in the form of fewer problems, greater visibility and faster response times to issues that will come through. Having a central database for problem solving tools and resources has also contributed to the efficacy of our staff individually and as a team.

    Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
    PeerSpot user
    reviewer1182177 - PeerSpot reviewer
    Assistant Consultant at a computer software company with 10,001+ employees
    Real User
    Scalable and highly reliable
    Pros and Cons
    • "The stability of Micro Focus LoadRunner Professional is very high. It is the leading tool for stability."
    • "The technical support of Micro Focus LoadRunner Professional could improve. I had an issue with the licensing and their response time is slow. They can improve on this in the future."

    For how long have I used the solution?

    I have been using Micro Focus LoadRunner Professional for approximately 11 years.

    What do I think about the stability of the solution?

    The stability of Micro Focus LoadRunner Professional is very high. It is the leading tool for stability.

    What do I think about the scalability of the solution?

    The scalability is good.

    How are customer service and support?

    The technical support of Micro Focus LoadRunner Professional could improve. I had an issue with the licensing and their response time is slow. They can improve on this in the future.

    I would rate the technical support of Micro Focus LoadRunner Professional a three out of five.

    What's my experience with pricing, setup cost, and licensing?

    The licensing of Micro Focus LoadRunner Professional could improve. If it can be easier and the concurrent run can be included with the current total number of users, it would be helpful.

    What other advice do I have?

    I would recommend Micro Focus LoadRunner Professional above all other testing tools.

    I rate Micro Focus LoadRunner Professional a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Consultant at a computer software company with 5,001-10,000 employees
    Real User
    It is very stable and the technical support is good
    Pros and Cons
    • "The solution is quite stable."
    • "I guess scalability becomes a problem when you use things like TruClients."

    What is our primary use case?

    Our primary use case of this solution is to do testing for banks and financial institutions. 

    What is most valuable?

    At the moment I like to use the TruClient port, add them and create other versions of TruClient, because TruClient is usually too big to handle heavy loads, so you need to recreate a vamp version for whatever you will need. 

    What needs improvement?

    Sometimes I have problems when I want to record a script if the application is a little special, like the login part. I think the TruClient works well and they are developing new things there all the time. So it's getting better. I would like to see an easier way to move things from SoapUI to the same addressed services and postman or something like that. Because the developers will use the other products and then the website and then load them at no cost. So if it was just one step to move from one system to another it would be a great improvement.

    For how long have I used the solution?

    I have been using the solution for almost twenty years now.

    What do I think about the stability of the solution?

    The solution is quite stable. I've seen a few bugs of course - they will always be there. That's not a big deal and I just work around it. 

    What do I think about the scalability of the solution?

    I guess scalability becomes a problem when you use things like TruClients. It eats lots of memory, so usually, I have two or three low generators while I have the one controller. We have had some problems with when we are using a BPM system. In the beginning, it was quite difficult when we changed to this other system and we wanted to connect to the home computer. 

    We have about 12 users, mostly testers, working on the solution currently. Then we have two people working in our performance center. 

    How are customer service and technical support?

    The technical support is good. Whenever we had a problem, they solved it. 

    How was the initial setup?

    The initial setup was quite straightforward and it's quite easy to install the standard version. Everything takes less than an hour.

    What other advice do I have?

    My advice to others would be to look into the application differently. In the next version, I would like to see an easier way to create and use TruClient for development and to move it to another version. They already have this function, but it is not very user-friendly. You cannot do a correlation of things now, because it is on a higher level now. So you have to do a lot of work. 

    My rating for this solution is nine out of ten. I've used it a lot, so I guess it's possible to make things better, but it's been around for a while, so I think it's very good.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free OpenText LoadRunner Professional Report and get advice and tips from experienced pros sharing their opinions.
    Updated: February 2025
    Buyer's Guide
    Download our free OpenText LoadRunner Professional Report and get advice and tips from experienced pros sharing their opinions.