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PeerSpot user
Board of Directors; Treasurer at a marketing services firm
Real User
Allows us to track usage.

What is most valuable?

Being able to track usage.

How has it helped my organization?

Having a backup just in case a connection is lost.

What needs improvement?

Security could be increased.

For how long have I used the solution?

We have been using this for two years.

Buyer's Guide
OpenText Project and portfolio Management
December 2024
Learn what your peers think about OpenText Project and portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and support?

Customer Service:

I would give customer service a rating of 10/10. They are excellent.

Technical Support:

I would give technical support a rating of 9/10. They are great.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

I was involved in the installation.

What about the implementation team?

We implemented this in-house.

What was our ROI?

I cannot share this.

What's my experience with pricing, setup cost, and licensing?

It is worth the cost.

Which other solutions did I evaluate?

We evaluated other solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user704031 - PeerSpot reviewer
Managing Director Benelux at a tech services company
Consultant
In general, PPM provided better automation for high-priority financial reports with clients
Pros and Cons
  • "Recent Program Management lifecycle, Program Management aggregation views due to interactive UI (selection of risks, issues, and changes in Program Overview) and “flash look & feel" of this functional chunk, which is different in comparison to other parts of HPE PPM."
  • "Currently, HPE PPM does not allow “Project” approval, but only simple “Demand Request” approval (mobility)."

What is most valuable?

Recent Program Management lifecycle, Program Management aggregation views due to interactive UI (selection of risks, issues, and changes in Program Overview) and “flash look & feel" of this functional chunk, which is different in comparison to other parts of HPE PPM.

How has it helped my organization?

This is too early to judge on 9.41, due to a recent release.

In general, PPM provided better automation for high-priority financial reports with clients (ArcelorMittal).

What needs improvement?

Currently, HPE PPM does not allow “Project” approval, but only simple “Demand Request” approval (mobility).

There is no simplified Mobile UI for the HPE PPM application, i.e., HPE PPM does not adapt, and simplifies its layout to the mobile browser.

Drag and Drop capabilities for project/proposal Gantt view within Portfolio Scenario comparisons.

Is it possible to disable certain baseline deletion?

By default, HPE PPM allows Project Managers to delete all baselines.

Is there a way to support import of work plan from XML file?

Is it possible to add and use Task Physical Quantity for calculation of real percentage complete (SPI/CPI)? (question from Mining).

Program Creation: Is it possible to add automatically projects at creation, instead of having users select one by one?

How is the Program Progress calculated from the Project’s progress? (question from Mining)

What is the Mobility roadmap? Will it eventually support Project Approval?

For how long have I used the solution?

Recently, mainly for demonstration purposes with client(s).

What do I think about the stability of the solution?

The current version, HPE PPM 9.41, is not implemented yet, previous version 9.32 (SaaS) is stable (ArcelorMittal).

What do I think about the scalability of the solution?

Idem to previous answer, except some calculations for the nontrivial financial reports.

How are customer service and technical support?

A seven out of 10.

Which solution did I use previously and why did I switch?

Customer applied HPE PPM to replace their own build solution (ArcelorMittal).

How was the initial setup?

Complex, due to strong financial requirements, which are beyond ICT portfolio and project management.

They are primarily related to Run the Business domain (capitalized project to increase iron/steel producing capacities )

What's my experience with pricing, setup cost, and licensing?

HPE PPM SaaS model is comprehensive, however, the base fee component has customer resistance to its recurring setup,

Which other solutions did I evaluate?

Customer (ArcelorMittal) has considered 69 solutions for the evaluation, coming thru multiple selection, to short list and demonstrations.

What other advice do I have?

Consider thoughtful roadmap, be ambitious, but implement with a realistic sense, counting on “human/people adoption”.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
OpenText Project and portfolio Management
December 2024
Learn what your peers think about OpenText Project and portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
it_user677724 - PeerSpot reviewer
Project Manager / Consultant / Global presales at a tech services company with 11-50 employees
Consultant
The new file-based integration, without the need of having Microsoft Project​ even installed, is a huge advantage. Portfolio scenarios​ are limited to analyses.​
Pros and Cons
  • "Resource management: The resource management module is very complete and covers most of the time all needs of customers."
  • "Portfolio scenarios: This is a very powerful feature. However, it’s limited to analyses."

What is most valuable?

Microsoft Project integration: Microsoft Project is, in my experience, the most used project planning tool. Companies will not change to another project planning tool. The integration is seamless and on different levels. The new file-based integration, without the need of having Microsoft Project even installed, is a huge advantage!

Financial management: The financial management is very extensive, complete and easy to use without too much configuration. Extensions to meet company needs can be done with virtually no limitation.

Resource management: The resource management module is very complete and covers most of the time all needs of customers.

How has it helped my organization?

Working for integrator, no personal approval. For customers: insight in the real values.

What needs improvement?

Portfolio scenarios: This is a very powerful feature. However, it’s limited to analyses. Once an optimal portfolio scenario is found, alterations need to be done manually in all effected objects (projects, initiatives, assets). There should be a functionality, including workflow capabilities for approval, to mass update the objects in the portfolio according to the defined scenario in the scenario comparison.

For how long have I used the solution?

I have been using this for 2.5 years.

What do I think about the stability of the solution?

We have not encountered stability issues.

How are customer service and technical support?

I rate support 7/10.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

Stops is complex and configuration is always needed. No out-of-the-box usage it possible.

What's my experience with pricing, setup cost, and licensing?

It is SaaS without a base fee.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Gold partner.
PeerSpot user
it_user674328 - PeerSpot reviewer
Project Manager at a financial services firm with 10,001+ employees
Vendor
We can manage our demands very easily with its flexible infrastructure.

What is most valuable?

The demand, project and time management parts are the most valuable features. We can manage our demands very easily with HPE PPM's flexible infrastructure.

The staffing profiles and work-plan structures are very useful for capacity management. It is also user-friendly.

How has it helped my organization?

We have some roles at PMO, one of them is a program manager. We manage a lot of programs within the year and follow the steps in Excel files. Program management can be more functional, thus it improves program management.

What needs improvement?

Budget management could be provided. Reports can be enriched.

For how long have I used the solution?

We have been using HPE PPM for nine years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

Optiim supports us for technical solutions. Our customer satisfaction is extremely high, our rating is 9 out of 10.

Which solution did I use previously and why did I switch?

We used Excel before. We needed a structural tool to manage our projects, hence, we moved over to this solution.

How was the initial setup?

Setup is straightforward.

What other advice do I have?

It has a parametric infrastructure, which provides efficiency whilst managing projects and demands.

At the same time, HPE PPM's customization is also very easy, so time-saving is ensured.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user674328 - PeerSpot reviewer
Project Manager at a financial services firm with 10,001+ employees
Vendor
The most valuable features are demand, project, and time management.

What is most valuable?

Demand, project, and time management parts are most valuable. We can manage our demands very easily with PPM flexible infrastructure. Staffing profile and work plan structures are very useful for capacity management and are also user-friendly.

How has it helped my organization?

We have some roles at PMO. One of them is program manager. We manage a lot of programs within the year and follow the steps in Excel files. Program Management can be more functional to provide better program management.

What needs improvement?

Budget management could be provided. Reports can be enriched.

For how long have I used the solution?

We have been using PPM for nine years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

Which solution did I use previously and why did I switch?

We used Excel before. We needed a structural tool to manage our projects.

How was the initial setup?

The setup was straightforward.

What other advice do I have?

It has a parametrical infrastructure. This provides efficiency while managing the projects and demands. At the same time, PPM customization is very easy, so time-saving is ensured.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user705723 - PeerSpot reviewer
Budget Management at a tech services company with 10,001+ employees
Consultant
​Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM​ over other portfolio management products
Pros and Cons
  • "Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM over other portfolio management products."
  • "User interface continues to be poor. The product does not have a similar view in the different modules, e.g., staffing vs financial management, it looks like you are working with a different product and it is not easy to use or intuitive."

What is most valuable?

Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM over other portfolio management products.

How has it helped my organization?

We are now more ready to consolidate and analyze our long term planning portfolio and understand our financial and resource levels before making investment decisions. We can also track time spent on the different projects.

What needs improvement?

User interface continues to be poor. The product does not have a similar view in the different modules, e.g., staffing vs financial management, it looks like you are working with a different product and it is not easy to use or intuitive.

The development of this product has been done module by module. Demand module having a lot of attention while reality is that we use a lot of time, financial management and scenario analysis and these have remained unchanged since v.9.14, and all our submitted enhancement requests for these modules have been rejected.

For how long have I used the solution?

For almost five years now, we implemented it back in Nov 2012 (v.9.14).

What do I think about the stability of the solution?

Yes, we did in the 9.14 and 9.23 versions, now we are more stable. However, we still have problems from time to time. PPM requires a lot of infrastructure resources.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

PPM support maintenance services we have been contracted in Spain and are responding well. We are rating this service level as very good.

However, there is a poor level of technical support from the labs and 1st level technical support. This means that we are waiting for months in order to fix some non-critical issues. A couple of years ago, we had critical issues during the Chinese New Year and we had to wait several weeks for a solution.

Which solution did I use previously and why did I switch?

No. We used internal Excel files with macros.

How was the initial setup?

It was complex as PPM was rigid and could not be adapted to our environment. We are in a EUR/USD environment meaning half of our spend in the same project is in EUR and the other half may be in USD.

Additionally, it was sold to us as a multi currency tool, while this was not true, as financial summaries did not support multiple currencies for the same project.

HPE sold the tool as real multi currency and it was only after the purchase that we found out this was not the case.

As a result, we had to build our own solution/customization to work in multiple currencies and we had to pay a significant extra cost, a cost that was totally unexpected for us.

What's my experience with pricing, setup cost, and licensing?

Poor management of licensing through a third party. With our first purchase, we were sold and paid for licenses we could not use, due to poor configuration of quotation. We had to deal with two different third parties.

Now, we also received an increase in the support license prices, without any advanced notice. At this point, switching to unify all our licensing under HPE and customer support has been poor.

Which other solutions did I evaluate?

Yes, we used a benchmark study and evaluated different options.

One of the main constraints was that HPE and HPI were the same company back then when we implemented. This was definitely one of the factors that made us choose HPE PPM over the other products (the plus functionality I described earlier).

What other advice do I have?

Be ready to have a lot of complaints from the end users in terms of usability and not a high level of responsiveness from technical support and R&D. Do not expect R&D to develop on your enhancement requests.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user704010 - PeerSpot reviewer
IT PMO at a financial services firm with 10,001+ employees
Vendor
The tool's customization is very easy to use, so saving ​time is ensured

What is most valuable?

Demand, project and time management parts of the tool are the most valuable. We can manage our demands very easily with the PPM flexible infrastructure. The staffing profile and work plan structures are very useful for capacity management, and they are also user-friendly.

How has it helped my organization?

We have some roles at the PMO. One of them is as a program manager. We manage a lot of programs within the year and follow the steps in Excel files. Program management can be more functional in order to better program management, which is what the tool does.

What needs improvement?

  • Budget management could be provided.
  • Reports could be enriched.

For how long have I used the solution?

We have been using PPM for nine years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Optiim, our vendor, supports us for technical solutions. Thus, our customer satisfaction is extremely high. Our rating is a nine out of 10.

Which solution did I use previously and why did I switch?

We used to use Excel before. We needed a structural tool to manage our projects.

How was the initial setup?

It is straightforward.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

It should have been evaluated. We don’t know before.

What other advice do I have?

It has a parametric infrastructure. This provides efficiency while managing the projects and demands. At the same time, PPM customization is very easy to use, so saving time is ensured.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Consultant at a tech services company with 51-200 employees
Consultant
We gained analytics about where the bottlenecks are, increased accurate decision-making, and it provides us with several "versus" visibility

What is most valuable?

Project management, time and resource management, demand management, and workflow automation.

These are the most critical and important modules that can make the PPM usage successful.

These are connected to each other. If want to do PPM, you can not say 'I will not manage demands', nor can you say 'I will not do resource management, etc.'

These modules are the base for a successful PPM usage. If you use these modules properly (with industry best practices), you will get the most out of it.

How has it helped my organization?

We gained analytics about where the bottlenecks are, increased accurate decision making, and it provides us with several "versus" visibility.

What needs improvement?

Portfolio management, hybrid project management, top-down budget and resource planning, application portfolio management.

For how long have I used the solution?

Eight years.

What do I think about the stability of the solution?

Sometimes, yes. Especially in a Windows environment.

What do I think about the scalability of the solution?

Sometimes, yes. That might depend on the Windows environment.

How are customer service and technical support?

They can take to the result which is expected from them.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward, because we decided to align with best practices.

What's my experience with pricing, setup cost, and licensing?

Power license must be divided. Administration and project management shouldn't be in the same package.

Which other solutions did I evaluate?

CA Clarity, IBM, and Microsoft. Did not evaluate Planview that time.

What other advice do I have?

Keep it simple, of course. Apply phased or sprint based approach. Not Big Bang.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free OpenText Project and portfolio Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free OpenText Project and portfolio Management Report and get advice and tips from experienced pros sharing their opinions.