Technical support assists us all the time and has a good response time depending on the case or severity. For a severe issue, support helps us a lot and continues to coordinate until our issue is resolved. Severe issues are ranked as a three or four technical level. Responses depend on the technical level, the questions asked, and what we discuss regarding the issue. The support person you get plays a role but overall the support team is excellent. Support is rated a eight out of ten.
