Oracle Identity Cloud Service Reviews

Name: Oracle Identity Cloud Service
Brand: Oracle
Rating: 3.8 (8 reviews)

3.8 out of 5

8 reviews
100% willing to recommend

What is Oracle Identity Cloud Service?

Oracle Identity Cloud Service enables organizations to automate security, compliance, and IDM activities regardless of where they are on their journey to the cloud.

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Oracle Identity Cloud Service is the #19 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give Oracle Identity Cloud Service an average rating of 7.6 out of 10. Based on the analysis of the 8 most recent Oracle Identity Cloud Service reviews, the overall sentiment is positive, with a sentiment score of 7.1. Oracle Identity Cloud Service is most commonly compared to Microsoft Entra ID: Oracle Identity Cloud Service vs Microsoft Entra ID. Oracle Identity Cloud Service is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Buyer's Guide

Identity and Access Management as a Service (IDaaS) (IAMaaS)

December 2024

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Featured reviews

Amimesh Anand

Senior Architect at Cognizant

Suppose you are totally dependent and have requirements where you have a cloud application or several applications for integration with the cloud. In that case, I will suggest the use of Oracle Identity Cloud Service. Oracle Identity Cloud Service has much scope for customization. If you have a high customization level, then I would suggest IAM. The tool's multifactor authentication capabilities are easy to implement. If a client has a banking system, they need a strong authentication service, and only a password is not required; the user has to authenticate via fingerprint, face recognition, or go for or any RSA token. Double authentication is required where the banking department has access to very critical applications, or else they cannot go ahead and give the password. It is very difficult to hack once you have MFA in place. You have to either give the print fingerprint or any RSA token, making it not so easy to hack the system. We suggest MFA to clients who have the most critical application with them. I recommend the tool for every client we have, but it depends on how they want to have it because some customers don't want to go for the cloud application, and they might be thinking about changing the cloud vendors. Suppose a company has some costs in mind, and if they have a large number of employees, like 50,000 or 1,00,000 users, then it will be costlier for them than having an on-prem tool, like IAM. If a customer has 5,000, 10,000, or 20,00 employees, Oracle Identity Cloud Service can be a cheaper tool than the IAM product. I will suggest Oracle Identity Cloud Service only for smaller organizations. The tool does not have any AI capabilities. I would recommend the tool to everyone. I rate the tool an eight out of ten.

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marksimpson

Consultancy Director at Griffiths Waite Limited

Self Service features are still limited in IDCS, and there is a need for more customization of the self-service screens. At the moment there seems to be a lag between security items created in the Oracle Cloud Infrastructure and the Identity Cloud Service. Also, the user interface between these areas of the system is confusing. Alignment of IDCS applications with applications in other cloud services such as API Platform would improve the product.

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reviewer1307124

Technical Architect at a financial services firm with 10,001+ employees

We haven't seen any problems or downtime so far. The stability depends on the region where you're selling the services and how you're running them. Customers from Europe are probably up 100 percent of the time. People from Asia probably have some issues. I've worked with Google, Azure, and Oracle cloud providers, and none of them are perfectly stable, but they try to be.

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Oracle Identity Cloud Service mindshare

As of December 2024, the mindshare of Oracle Identity Cloud Service in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category stands at 0.9%, down from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Identity and Access Management as a Service (IDaaS) (IAMaaS)

Key learnings from peers

Last updated Dec 3, 2024

Valuable Features

Valuable features of Oracle Identity Cloud Service include seamless integration with HR systems, OAuth 2.0 ease of setup, social identity provider configuration, and documented APIs for custom security access. It offers high stability, good performance, comprehensive identity management, federation, provisioning, and single sign-on capabilities. It allows installation and integration with on-premise management and E-business suite. Oracle manages updates and bug fixes, reducing the maintenance burden for clients.

"The tool's most valuable feature is its single sign-on capabilities."
"The most valuable feature is the reduced maintenance burden for the client."
"Identity Cloud has simplified our migrations. Since we're primarily working with native Oracle solutions, we can adopt many features of Oracle Identity Cloud Management."

Room for Improvement

Oracle Identity Cloud Service requires improvements in the user interface and self-service features, which need more customization. The interface with Oracle Cloud Infrastructure is confusing and not well-aligned. There should be more connectors and features, with clearer documentation and fewer bugs. Users are also looking for automatic dormancy detection, cost reduction, and a sleeker GUI compared to other platforms like Azure. Improved integration with other cloud services and easier protocols are also needed.

"The tool doesn't have many out-of-the-box connectors for the target integration."
"We still see a lot of bugs in any of the versions that Oracle comes out with. So, there are a lot of bugs that need to be fixed."
"Oracle needs to improve the GUI and many other aspects of the cloud console. It isn't as slick as Azure, Google, or IWS cloud. The documentation could be better, too."

ROI

Pricing

"The tool's implementation costs totally depend on the number of users. The cost depends on how many users are going to use it, so a per-user cost model is needed for the tool."
"Our licensing costs are on a yearly basis."
"The foundation tier that is offered with other cloud services subscriptions is fairly extensive and supports the use of identities, groups, and privileges in those cloud services."

Popular Use Cases

Organizations primarily use Oracle Identity Cloud Service for user provisioning, identity management, role-based access control, and single sign-on. It is used to enhance integration with enterprise applications, including Azure Active Directory, Oracle API Platform, Digital Assistant, and Content Cloud. Companies also implement it as an OAuth 2.0 provider for custom applications to protect runtime APIs and JET applications. Integration with cloud services is considered easier with this service compared to traditional IAM solutions.

Service and Support

Oracle Identity Cloud Service customer service and technical support receive high praise. Many find their support team highly effective, addressing issues promptly. Partners with Oracle handle integration and reach out to them when critical problems arise. Users consistently note satisfaction, with cases resolved efficiently. Technical support is frequently rated at nine out of ten. Overall, users report strong customer service experiences, highlighting Oracle's responsiveness and capability in managing technical concerns efficiently.

Deployment

The initial setup of Oracle Identity Cloud Service was perceived as somewhat complex by users due to the need for integration scripts. Integration was complicated for some, while others found it native and automated with Oracle Cloud Infrastructure. Starting implementation from scratch was described as straightforward, with some users highlighting a simple, easy-to-use installation process, including a one-click installation option.

Scalability

Oracle Identity Cloud Service is consistently acknowledged for its scalability, with most users highlighting its ability to expand effortlessly. Users appreciate the flexibility that comes with its SaaS nature, allowing scalability based on demand. Medium-sized enterprises, typically ranging from 200 to 500 employees, find it particularly user-friendly and easy to scale. The adaptability is crucial for business growth, indicating a strong capacity to adjust as organizational needs evolve.

Stability

Oracle Identity Cloud Service exhibits strong stability, experiencing consistent uptime and reliability. Users report minimal issues, although stability can vary based on geographic regions. European users typically experience uninterrupted service, while Asian users might face occasional challenges. Despite these regional differences, Oracle Identity Cloud Service maintains a robust performance similar to other major cloud providers like Google and Azure. It effectively supports continuous operations without significant problems, making it a reliable choice for many users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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