Try our new research platform with insights from 80,000+ expert users
Technical Project Manager at a computer software company with 5,001-10,000 employees
Real User
Provides good out-of-the-box connectors, but customization is not easy to do
Pros and Cons
  • "The most valuable feature is the set of out-of-the-box connectors."
  • "The cost of this product needs to be reduced."

What is our primary use case?

We are a solution provider and we help customers migrate to different platforms integrated with multi-factor authentication.

This product is used for the provisioning of devices that are used for different applications and users inside the enterprise.

What is most valuable?

This solution offers multiple features that are valuable. 

The most valuable feature is the set of out-of-the-box connectors. The connectors can be customized, and we do make use of several custom ones.

What needs improvement?

The cost of this product needs to be reduced. There are other modern IAM solutions that are available at a better price, and the use cases are very easy. It is cloud-based and it caters to the needs of an enterprise. For example, there are some features that we do not use, yet we still pay for them. In the past, there was no choice, but many options are now offered. 

Customization is not easy to do. For example, additional reports or modules are difficult to create in a timely manner.

We would like to see more support for public cloud services. 

For how long have I used the solution?

We have been using this solution for approximately five years.

Buyer's Guide
Oracle Identity Governance
October 2024
Learn what your peers think about Oracle Identity Governance. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

There is no doubt that this product scales well. It is a well-established product for enterprise users. One of our customers has an employee base of almost 30,000 people.

How are customer service and support?

Technical support differs depending on the region. We have found that the turnaround time can be high, depending on what regional support we are dealing with. 

Which solution did I use previously and why did I switch?

I have experience with several similar solutions, including Centrify.

We are currently exploring SailPoint and Saviynt and although no decision has been made as of yet, we might move to another platform.

In the past, I also worked with SiteMinder, but it did not have this level of depth.

How was the initial setup?

The initial setup is complex and for a larger, enterprise-level customer, it becomes very complex.

What's my experience with pricing, setup cost, and licensing?

The cost of support and upgrading to the next release are both expensive. We have an annual maintenance contract.

What other advice do I have?

The suitability of this product depends on the organizational budget and plan, which includes the roadmap to having an IAM solution.

In summary, they are not great, but not poor either. My biggest complaint is about the costs.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user521919 - PeerSpot reviewer
Principal IAM Architect at a retailer with 10,001+ employees
Real User
It provides a centralized view of people requesting access to provisioning.

What is most valuable?

The most valuable features are the comprehensiveness; the whole identity lifecycle management; the centralized view of people requesting access to provisioning, to SLD, and to access review; basically, the whole suite.

The features are there. Oracle has always had a good vision about where the product is going.

How has it helped my organization?

The greatest benefit is increased efficiency so we can manage the identify lifecycle faster and better and so we can govern the access from a central place and make it easier.

What needs improvement?

I would like them to focus on profile-based provisioning and make what we call the birthright access management. We need to have an easier way for people to find out the birthright rules and based on the birthright roles, the people get access they need to get what they want done.

By profile, I'm referring to job profile. Take engineering as example. To do their jobs, all engineers need access to some applications and systems. There are typically multiple engineering teams, e.g. the access needed by network engineering team can be quite different from security engineering, corporate software engineering, and customer facing software engineering. However for each of these engineering teams, people tends to have the same job profile (title, reporting to, department, etc.) and they may require the same access rights to a common set of apps / systems.

I am imagining that users could select security engineering and then a number of access requests could be generated for a list of apps / systems that a typical security engineer needs access to.

But first they need to work out the product stability issues and make it easier to upgrade, support, and troubleshoot; those kinds of things.

What do I think about the stability of the solution?

Sometimes, it does not meet our expectations in terms of stability. I would give it a 3.5/5 for stability.

What do I think about the scalability of the solution?

Given that it's an OEM product, the scalability is not really a critical factor for us. People can wait for minutes, hours, even days to get access granted. For OIM, it's not really a high criteria.

How are customer service and technical support?

Technical support is pretty good. The only comment is that it depends on which company you come from. Some companies have great relationships with Oracle's product management, so they can get access to the best resources faster than others. We happen to be one of the customers that have a close relationship with Oracle, so no complaints.

Which solution did I use previously and why did I switch?

We did not really have a previous solution. OIM has been here for years. Many, many years ago, we had a homegrown solution, but it’s no longer there. For the several past years, I know it's just been OIM.

How was the initial setup?

Initial setup is not a part of my job function.

Which other solutions did I evaluate?

I just joined, so there's no initiative to reevaluate that part.

What other advice do I have?

I would certainly short list OIM on a list of candidates along with some others in the market. With Gartner publishing every year, you have a good review for all the products on the market. For me, Oracle is at least top 5.

The features are there. Oracle has always had a good vision about where the product is going.

A vendor must have a quality product with easy-to-use features. Right now, user experience is a big thing in the market. Many vendors offer similar solutions. Ease-of-use and the quality of that is the main factor for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Oracle Identity Governance
October 2024
Learn what your peers think about Oracle Identity Governance. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Pradip Niladhe - PeerSpot reviewer
Senior Associate Software Engineer at Simeio
Real User
Flexible, stable, and allows users to write custom code on Java, but its setup could be faster and its pricing could be cheaper
Pros and Cons
  • "What I like most about Oracle Identity Governance is that it is a very flexible tool. It allows you to do any customization on Java as it is built on Java and you can write any customization code using Java. I also like that Oracle Identity Governance is pretty much stable. In my company, there are a lot of users, so my company prefers this solution."
  • "Pricing for Oracle Identity Governance could be improved. The setup process for the tool could also be faster."

What is our primary use case?

Oracle has lots of products, but our use cases for Oracle Identity Governance include user onboarding similar to what SailPoint is used for, for example, on AESOP, and certification. We also use it for access requests where end-users can go and request access, then we can provide user access or communicate the password to a user secretly. Oracle Identity Governance is where we can have the password portal and also provide role-based access.

What is most valuable?

What I like most about Oracle Identity Governance is that it is a very flexible tool. It allows you to do any customization on Java as it is built on Java and you can write any customization code using Java. I also like that Oracle Identity Governance is pretty much stable. In my company, there are a lot of users, so my company prefers this solution.

What needs improvement?

Pricing for Oracle Identity Governance could be improved. The setup process for the tool could also be faster.

For how long have I used the solution?

I've been using Oracle Identity Governance for three years.

What do I think about the stability of the solution?

Oracle Identity Governance is a very stable tool. It has good stability and my company didn't see any issues with it.

How are customer service and support?

Technical support for Oracle Identity Governance is good.

How was the initial setup?

The initial setup for Oracle Identity Governance is not that straightforward. It takes time compared to setting up SailPoint.

What about the implementation team?

Oracle has multiple implementation partners, so any client who wants to use Oracle Identity Governance can work with an implementation company, particularly one that gives the best service, in terms of installing or configuring the the tool.

What's my experience with pricing, setup cost, and licensing?

Oracle Identity Governance is expensive.

Which other solutions did I evaluate?

I evaluated SailPoint.

What other advice do I have?

My company is using Oracle Identity Management, now called Oracle Identity Governance.

Right now, I would not recommend Oracle Identity Governance because there are new and very good tools available in the market.

My rating for Oracle Identity Governance is six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Enterprise Access Manager at a financial services firm with 1,001-5,000 employees
Real User
It provides a consistent user interface and technical support is good.

What is most valuable?

The most valuable feature is that it provides a consistent user interface. That's the primary thing, the consistent user interface.

How has it helped my organization?

Over time, it will improve the way my organization functions. We've had some challenges as far as rolling it out, but that's the goal. We have a consistent set of processes, so we need a consistent toolset to be able to disperse across our organization.

What needs improvement?

One of the things they don't have is, they don't provide support for what are called service accounts, non-human accounts, non-human IDs. That's critical.

In addition to that, we have some role mining capabilities that Oracle really hasn't included or defined what they're going to do, how they're going to incorporate that. They've been converging these two products for a very long time, Oracle Identity Manager (OIM) and Oracle Identity Analytics. There's still that component that's still outlying.

What do I think about the stability of the solution?

We've had some stability issues. We've worked closely with Oracle to resolve them. Just recently, we got performance issues. We're going to the new version. It was released last year. There are about a dozen customers that have it. We've discovered some performance issues. Oracle has worked closely with us. It's gotten to the point where it's ready to go. We're going live with it this weekend, the new version.

What do I think about the scalability of the solution?

Scalability is one of the problems that we've had. Now that we've had it in production, and we have X number of concurrent users, we're having some performance issues. That's what they've helped us with, as far as they’ve given us some patches to correct the issues; it's become a little more acceptable. We're not at end state yet, so that's another thing we're going to continue to work with them on.

How is customer service and technical support?

We meet often with Oracle. We have, literally, meetings at least twice a week with our technology staff. I coordinate a monthly meeting with some of their executives and our executives. We have a lot of visibility with Oracle. Overall, technical support is very good.

How was the initial setup?

I was involved with the initial setup. It's not so straightforward. It's a very complicated space. It's a complicated tool to implement. There seemed to be a lot more customization and configuration that we needed to do; we initially believed we could just work out of the box.

Which other solutions did I evaluate?

Several years ago, I actually coordinated a proof of concept. We looked at several different vendors. We eventually landed with two vendors. We actually had kind of a bake off. Both of the vendors came in. We put them through a series of tests, we had usability tests, scripted tests. We had them demonstrate a lot of their functionality, and then we evaluated them. The OIM product came out on top.

We decided to go with Oracle because, when we did those different types of tests, they scored better than the other provider in all aspects.

When I’m selecting a vendor such as Oracle, it's important for us to make sure that they deliver on time, that they have a solid road map, and that they have the resources to back what they commit to.

What other advice do I have?

I recommend the product. I recommend that they consider pilot rollouts when they go live, not a big bang, so they can gradually understand, once they implement it, what the real impacts are. That's pretty much the biggest “a-ha” that we had. Build the knowledge and understand how it functions, not just based on the documentation, but try it out, test it out, and come into it, eyes wide open.

I don't think there are other products like it out there. Again, there's always room for improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
JoeValero - PeerSpot reviewer
JoeValeroSenior IT Risk Management and Compliance Assurance Specialist at a energy/utilities company with 10,001+ employees
Real User

I am not privy to the technical support provided by the vendor. I do, however, agree that there is consistency in the user interface.

PeerSpot user
Identity and Access Management Architect at a manufacturing company with 1,001-5,000 employees
Real User
It's a complex product and it runs a bit slower than its competitors but it does automate user creation.

What is most valuable?

Automated User Creation and provisioning of connected resources in the case of Identity Manager, Access control to protected web resources with regards to Oracle Access Manager.

How has it helped my organization?

OIM eliminates the need for manual creation of users and assigning of various resources. It reduces the time needed for onboarding new users.

What needs improvement?

The management of workflows could use some improvement as well as the overall performance of the product. Because this is such a complex product, we find that it runs a bit slower than its competitors.

For how long have I used the solution?

I have used the Oracle products for 7 years. I have experience with both the 10g and 11g versions of the product.

What was my experience with deployment of the solution?

Yes we encountered a lot of issues with deployment due to the fact that we are a highly customized environment.

What do I think about the stability of the solution?

No, this has not been much of an issue for us.

What do I think about the scalability of the solution?

No this has not been much of an issue for us. The product scales quite well with the size of our user base.

How are customer service and technical support?

Customer Service:

The customer service for the product is satisfactory.

Technical Support:

The level of tech support could use some improvement.

Which solution did I use previously and why did I switch?

We did use a different product before going to Oracle and we made the switch due to lack of support for the other product.

How was the initial setup?

The setup was complex due to too many customized provisioning workflows within our organization.

What about the implementation team?

We implemented the product through a partner of the vendor. Their expertise was what we expected.

Which other solutions did I evaluate?

Yes, we evaluated both Sun Identity Manager, and CA Identity Manger.

What other advice do I have?

I would say this is a good product but some time would have to be spent in planning and learning.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Team Leader at a consultancy with 51-200 employees
Real User
Easy access requests, simple password resets, and offers perpetual licensing
Pros and Cons
  • "I am able to request any access rights I need."
  • "It's a complex solution, so it will take time in terms of deployment."

What is our primary use case?

Whether I need to request permissions for certain other business applications, I put in a request. Then I'm given permission.

You actually deploy it together with Access Manager. They work together. You may not even notice the difference.

What is most valuable?

There are two valuable features. One, I am able to request any access rights I need. I don't even need to talk to my manager. I just request, and he can see the request and approve or reject it and give a reason. It's all very clear. Two, the Self Service I get is great. I can reset passwords, whether I have forgotten them or just need to change them. I don't have to call IT to help me with the password resets. 

What needs improvement?

In terms of room for improvement, to be honest, I haven't considered anything. I don't have anything I can say about improvement.

It's a complex solution, so it will take time in terms of deployment. It is not that easily deployed. Maybe if they can make the deployment easier, that would be great.

From a technical point, maybe they need to share how the integration with privileged access management solutions works since they no longer have privileged access management. If they can properly support integration with the existing leading privileged access management, that would be great.

For how long have I used the solution?

I've used the solution for a while. 

What do I think about the scalability of the solution?

We do not have plans to increase usage. Usage is static. If the number of users increases, if more are hired, we may increase. It is just based on the organization. There is no plan to change to another solution. If the the number of users increases, we'll still have the same application, as it is licensed and not a monthly subscription. It is a perpetual license. There will not be any changes.

How was the initial setup?

The initial setup is complex. It's not easy to deploy. They've tried to improve the onboarding process, however, they should continue to make it easier. 

What's my experience with pricing, setup cost, and licensing?

We have a perpetual license. 

What other advice do I have?

I'm an end-user.

Before you implement, ensure that your workflows are right. You need to ensure the structure of your business in terms of workflow and that the permissions and the roles are well-defined so that when you onboard Governance, it is only automating what you already have.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Technical Specialist at a financial services firm with 10,001+ employees
Vendor
It replaced the old Oracle SSO and OID, helping us save on support for off-the-shelf products. I would like to see a better installation process.

Valuable Features

  • Oracle Identity Federation
  • Oracle Internet Directory (LDAP)
  • ODSM
  • OIM
  • OAM
  • Oracle Virtual Directory

Improvements to My Organization

It replaced the old Oracle SSO and OID, helping us save on support for off-the-shelf products.

Also, it easily integrates with other applications, even with custom apps.

Room for Improvement

  • Installation process
  • Technical support
  • More relevant documentation about specific parameters (as I still have no clue what they are responsible for)
  • Better documentation for HA and clustered setup especially with F5 Load Balancers

Use of Solution

We've been using this solution for more than two years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

We had some small issues with stability, particularly with memory leaks in some functions of this product. However, Oracle came up with the right patches.

Scalability Issues

We've had no issues scaling it for our needs.

Customer Service and Technical Support

Customer Service:

4/10 for Australian customer service. It seems like Oracle customer service does not know its product as well as I know it.

Technical Support:

4/10 for Australian technical support. I noticed that US technical support is quite knowledgeable, so I recommend asking for support only from Europe or North America as they have good engineers there.

Initial Setup

The initial setup was complex, as any enterprise identity management product would be. First, it's not clear what to download from Oracle e-delivery. Secondly, it's not one product but a complex, multiple-component system. We have to first install OID, and then find the right repository creation utility RCU. Apart from this, you need to install SOA first for OIM, and there are multiple patches for the database and infrastructure. Only after all prerequisites have been met is it possible to install.

People from a pure Oracle DBA background can't do this. You need to have all-arounders with knowledge of SSL and PKI infrastructure, plus a little bit of skill with Linux. They also need to have Oracle Database skills and not follow template thinking.

Also, due to the nature of the organization, my employer is paranoid about security, so it is done in a very secure configuration, including reverse proxies, traffic encryption (SSL), and High Availability setup with F5 Load Balancer. It was just really complex.

Implementation Team

It was implemented in-house by two or three experienced contractors/consultants, including myself.

Pricing, Setup Cost and Licensing

It has many built-in components, and some components, if you don't actually use them, you don't need to purchase them.

Other Solutions Considered

We did not consider other solutions as we needed a certified and supported configuration to perform an integration with Oracle E-Business R12. Also, the potential integration with other identity management systems was a factor.

Other Advice

Just go for it. Stability and scalability are very good. Once installation is done and it is stable, you will not experience too much trouble.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Partner at a tech services company with 51-200 employees
Real User
It's flexible and can automate tasks, but it's hard to use and needs more standard out-of-the-box features
Pros and Cons
  • "The one thing that stands out was is the automatic sign-out when an employee goes on vacation. Identity Governance can monitor when an employee goes on vacation and returns. We use this feature to automatically disable all the employee's accounts when they go on vacation, and they're automatically enabled when they come back."
  • "Identity Governance is a difficult tool to work with. You have to input many models to understand what is happening with the logins. The user interface is not so good. And a lot of the features we use aren't available out of the box."

What is our primary use case?

I used Identity Governance to provide clients access to different solutions. For example, one client had an Active Directory, and we offered the client access to create accounts there. There are Active Directory and Exchange accounts, and there is a database specific to this client that requires a special connector.  

In addition to the database, the client has a website where they can create accounts using their SOP protocol. Unfortunately, it's not so easy to use the standard Oracle Identity Manager Connector with SOP protocol, so we had to develop a new connector to communicate with this website and create accounts in these web services. 

What is most valuable?

The one thing that stands out was is the automatic sign-out when an employee goes on vacation. Identity Governance can monitor when an employee goes on vacation and returns. We use this feature to automatically disable all the employee's accounts when they go on vacation, and they're automatically enabled when they come back. We can also automatically delete the employee's accounts when they're dismissed. Oracle has a model that gives you precise reports. It's called Crystal, and it's similar to JasperReports, so we can derive reports from this database.

What needs improvement?

Identity Governance is a difficult tool to work with. You have to input many models to understand what is happening with the logins. The user interface is not so good. And a lot of the features we use aren't available out of the box. You have to develop a lot of the basic things yourself. It would be nice if Oracle provided these common features.   

For how long have I used the solution?

I've been using Identity Governance for five years. 

What do I think about the stability of the solution?

Aside from a few bugs, Identity Governance is mostly stable.

What do I think about the scalability of the solution?

Identity Governance can scale up. 

How are customer service and support?

Oracle support is excellent. However, it varies depending on the level of support the client pays for. If you pay for a premium service license, they respond quickly.

Which solution did I use previously and why did I switch?

I owned a company that implemented these solutions for various clients. Each client has a different identity manager, so we worked with three identity solutions: Oracle, NetIQ, and Computer Association.

How was the initial setup?

It was challenging to implement Identity Governance. The time needed for deployment depends on the size of the client. While it's possible to get it done in three days, deployment can take up to a week. 

What other advice do I have?

I rate Oracle Identity Governance six out of 10. If you're planning to use Identity Governance, you need to learn Java to fully meet your business requirements.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Oracle Identity Governance Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Oracle Identity Governance Report and get advice and tips from experienced pros sharing their opinions.