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PeerSpot user
IAM Solutions Architect, CISSP at a tech vendor with 10,001+ employees
Vendor
Provides us with better control of our identity data and entitlements in target systems. The process of integrating with target systems can be simplified.

What is most valuable?

Reconciliation and provisioning engine, but we also use other features like requests, approvals, and reporting.

How has it helped my organization?

We now have better control of our identity data and entitlements in target systems. Automation of provisioning, updating and deprovisioning of accounts in target systems.

What needs improvement?

The process of integrating with target systems can be simplified. Setting up a connector is a cumbersome process involving several interfaces, configuration objects, etc.

For how long have I used the solution?

It's been in production for three years.

Buyer's Guide
Oracle Identity Governance
November 2024
Learn what your peers think about Oracle Identity Governance. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

Minor issues with stability and performance, but after tuning properly most of these were solved.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How are customer service and support?

Depends on the support agent. It can vary from good to very poor. In general, it takes a lot of time before support requests are routed to higher instances like development teams.

How was the initial setup?

Initial setup has got better then previous versions, but still has place for improvement. The setup involves a lot of sub-components with many dependencies etc. The documentation is not entirely clear with regards to dependencies.

What about the implementation team?

I work for a consulting company that has implemented Oracle Identity Manager at clients. It might be that my views are biased, but I would certainly recomend to have technical expertise before starting an implementation project.

What's my experience with pricing, setup cost, and licensing?

I would recommend purchasing the licenses before the end of Oracles fiscal year. You tend to get the best discounts then.

Which other solutions did I evaluate?

We are currently involved in the process of evaluating other vendors.

What other advice do I have?

Gartner and Forrester offer reports comparing and ranking different vendors. At the initiation of our implementation project, Oracle was ranked as a leader. The picture has changed since then. In my personal opinion, the choice of technical solution should always be subordinate to companys needs, issues and use-cases. When these are defined, the company should compare several different solutions to each other and focus on ease of learning and use of product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user685398 - PeerSpot reviewer
Principal Consultant & Solutions Architect at a tech services company with 51-200 employees
Consultant
I have found the connector framework, based on ICF, to be the most valuable feature.
Pros and Cons
  • "I have found the OIM Connector framework, based on ICF, to be the most valuable feature."
  • "OIA needs to improve its governance features."

How has it helped my organization?

It has improved the way my organization functions through customer implemented OIM and OIA. It keeps us compliant and away from risks and federal penalties.

What is most valuable?

I have found the OIM Connector framework, based on ICF, to be the most valuable feature.

What needs improvement?

OIA needs to improve its governance features.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Oracle's support is not as good as that of other vendors.

Which solution did I use previously and why did I switch?

We started with OIG.

How was the initial setup?

The initial setup was complex, due to suite level integration.

What's my experience with pricing, setup cost, and licensing?

Oracle licenses are expensive. I suggest making pricing and licensing decisions that align with architectural requirements and the project's budget.

Which other solutions did I evaluate?

I evaluated CA and RSA before making my decision.

What other advice do I have?

Go with Oracle if you expect more customization features from the product.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Oracle Identity Governance
November 2024
Learn what your peers think about Oracle Identity Governance. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Customer Relations at a tech vendor with 11-50 employees
Consultant
Classic Enterprise Provisioning/Reconciliation

What is most valuable?

Rich authorization engine for delegated admin
Robust workflow capability with BPML engine
Extensive connector support
Diagnostics are pretty good

How has it helped my organization?

Used it for external user registration, password & profile management

Attempted to model a hierarchical role model but the OIM Access Policies, which map roles to entitlements, don't provision entitlements from inherited roles. This is a flawed design, IMO, limiting you to a flat role model.

What needs improvement?

A lot of Dependencies - Oracle database, WebLogic, SOA
A lot of things still have to be done in Design Console, which still has a 90's UI.
No REST interface for Identity as a Service that I'm aware of
Doesn't hide its complexity

Expensive
Weak support team
Built on, and relies on ADF for extensibility

For how long have I used the solution?

3+ years

How is customer service and technical support?

Customer Service:

Poor

Technical Support:

Hit and miss

What's my experience with pricing, setup cost, and licensing?

If you're anticipating a lot of growth, you may be able to keep costs more predictable with CPU-based licensing.

What other advice do I have?

Classic enterprise provisioning system provides self-service, resource attestation, password synch, delegated admin. My use is for external user registration system into OID for target system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user455391 - PeerSpot reviewer
IT Admin at a tech company with 10,001+ employees
Real User
Writing custom connectors makes it flexible enough to reach all types of target systems.

What is most valuable?

The capability of writing a custom connector makes this product flexible enough to potentially reach all types of target systems.

How has it helped my organization?

As an SI, I have implemented this product at multiple customers and it has improved overall user management.

What needs improvement?

Capability of building custom forms: Currently, the form building has very limited customization capability.

For how long have I used the solution?

I have been using it for 2.5 years.

What do I think about the stability of the solution?

Password Sync had some issues, where some passwords from Active Directory use to fail while synchronization.

What do I think about the scalability of the solution?

In customer identity management, the product suffers performance issues when scaled up to large numbers of users.

How are customer service and technical support?

Technical support is pretty decent; would rate it 6.5/10.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

Initial setup had medium complexity in terms of custom connector building.

What's my experience with pricing, setup cost, and licensing?

It is very expensive.

Which other solutions did I evaluate?

I did not evaluate other options. The customer chose this product.

What other advice do I have?

It is one of the best in breed, but is very expensive.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a vendor partner.
PeerSpot user
it_user446739 - PeerSpot reviewer
Business Analyst - IAM at a comms service provider with 501-1,000 employees
Vendor
We’ve outsourced infrastructure and application management, but application development and implementation is in-house. I would recommend this approach.

Valuable Features

  • Provisioning
  • Certification
  • Self Service

Improvements to My Organization

It helped us reduce the user management cost, and strengthen IT security by reducing the risk.

Room for Improvement

New application onboarding requires a lot of complex configurations and setups to complete the onboarding of a new application.

Use of Solution

I've been using it for over six years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

Stability is sometimes a challenge.

Scalability Issues

It’s a very scalable application.

Customer Service and Technical Support

6/10

Initial Setup

It's complex as the product has compatibility with many different operating systems, databases and application servers. The initial setup requires a lot of complex configurations during installation.

Implementation Team

We’ve outsourced infrastructure and application management, but application development and implementation is in-house. I would recommend this approach.

Other Solutions Considered

I have evaluated many IAM options, including cloud and open source products on the market. OIM fulfills the requirements for my organization.

Other Advice

Try to focus on the IAM processes and functional side of the field, rather than technical development.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user204828 - PeerSpot reviewer
Software Engineer at a tech services company with 51-200 employees
Consultant
Our clients like that it saves them time and helps with user management but the performance should be improved.

Valuable Features

User provision and user de-provision access to resources like email.

Improvements to My Organization

We are a Consulting company but for our customers it saves time, help the user management and after implemented the company’s help desk is trained to support their employees.

Room for Improvement

Performance.

Use of Solution

3 years

Deployment Issues

Yes, we encountered issues.

Stability Issues

Yes, we encountered issues.

Scalability Issues

No issues.

Customer Service and Technical Support

6 out of 10.

Initial Setup

Complex in compatibility between Operation System version, Data Base version, Fusion Middleware version and so on.

Implementation Team

In-house.

Other Solutions Considered

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user217167 - PeerSpot reviewer
Senior Security Analyst at a tech services company with 10,001+ employees
Real User
It has helped in automating and reducing manual processes but all the functionalities are overly complicated.

What is most valuable?

  • Provisioning
  • Reconciliation engine
  • Adapter factory

How has it helped my organization?

It has helped in automating and reducing manual processes.

What needs improvement?

It needs to be more flexible and should have friendlier UI with more integrated features within a single UI.

For how long have I used the solution?

I have used this product for over three years.

What was my experience with deployment of the solution?

We faced many issues while migrating onto this solution.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

6/10.

Technical Support:

3/10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It was pretty complicated. Everything should be UI and the 'All Design' console features should be available within the administration console.

What about the implementation team?

We implemented it through an in-house team.

What was our ROI?

It is pretty good.

Which other solutions did I evaluate?

We had a few options like BMC, Novell, and Tivoli IDM's
.

What other advice do I have?

Hire experts to do the implementation as all the functionalities are overly complicated.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Tecnologías de la seguridad y ciberseguridad en Telefónica at a comms service provider with 1,001-5,000 employees
Real User
The GUI is old. We need to reboot the product often.

What is most valuable?

Because OIM has a Java API, you can develop scripts and automate tasks. Integration with other products written in Java is easy, more or less.

How has it helped my organization?

The user just has to search the product+role in OIM and request it, with an approval workflow. The account is created automatically.

What needs improvement?

The GUI is very old and could be more user friendly; not all administrative operations can be done with the web interface. You need a Java client for fine tuning. Search operations are very slow, and you often need to use a wildcard. Users expect much-easier, Google search-type operations.

Stability can also be improved.

For how long have I used the solution?

I have used it for two years.

What do I think about the stability of the solution?

  • We see a lot of Java exceptions in logs
  • The task scheduler often doesn’t work.
  • It loses its connection with BBDD clusters.
  • We need to reboot the product very often.
  • Data sources stop working after a few days of intensive use

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Technical support is 9/10.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

Initial setup was complex; a lot of customizations are needed for the product to work.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.

What other advice do I have?

Try to implement newer versions (OIM 12c, for example), or change to other vendors (IBM, CA).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Oracle Identity Governance Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Oracle Identity Governance Report and get advice and tips from experienced pros sharing their opinions.