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Mohamed Abd Kader - PeerSpot reviewer
Head of Enterprise Architecture at Mantrac Group
Real User
Top 10
Customizable, highly scalable, and reliable
Pros and Cons
  • "The most valuable feature is the customization of the solution."

    What is our primary use case?

    We are using Pardot as a marketing tool.

    What is most valuable?

    The most valuable feature is the customization of the solution.

    For how long have I used the solution?

    I have been using this solution for approximately two years.

    What do I think about the stability of the solution?

    Pardot is highly stable.

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    October 2024
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    What do I think about the scalability of the solution?

    Pardot is scalable, we have 300 employees and it has been performing well in our environment.

    How are customer service and support?

    The support is good in my experience.

    How was the initial setup?

    The installation is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    The price of this solution is expensive. However, you are going to receive good value for money. They could improve by reducing the price.

    What other advice do I have?

    For the people who are already using Salesforce as the CRM, Pardot is on the same platform and would be quite easy for them to use. 

    I rate Pardot a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Diego Torres - PeerSpot reviewer
    Founder at AT Vault
    Reseller
    Top 5Leaderboard
    Stable, with an easy initial setup and great technical support
    Pros and Cons
    • "It's easy to create email templates and landing pages."
    • "The solution lacks integration with Instagram, which is our top problem with the product."

    What is our primary use case?

    We primarily use Pardot to manage all of the marketing campaigns, to manage the main marketing, the social media posts, and to have a dashboard of campaigns and posts. It's the first contact with leads.

    What is most valuable?

    The solution is very fast.

    It's easy to create email templates and landing pages.

    The solution is very good at score lists and sending signals to a salesperson for outreach purposes.

    The initial setup is pretty simple.

    The stability is very good.

    We've found the technical support to be very helpful.

    What needs improvement?

    The solution lacks integration with Instagram, which is our top problem with the product.

    The solution is slightly expensive.

    In the next release, I would like to see more artificial intelligence, analytics (specifically activity analytics), and automation.

    For how long have I used the solution?

    I've been using the solution for about two years at this point. It's been a while. We've used the product from the beginning.

    What do I think about the stability of the solution?

    We've found the stability to be very good overall. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance.

    What do I think about the scalability of the solution?

    The product is only for marketing B2B. If you need more features, for example, something that can manage contact with the customers, you need another product. Pardot has integration with different CRMs, such as Salesforce. Salesforce probably the perfect integration to really expand this solution's capabilities.

    We have three users on the solution currently. One is the marketing manager. They can operate and create the landing pages and can program all of the posts in the initial network as well. The other two users are the salespeople who use the platform to access the leads in order to create a new opportunity or new business.

    Our clients are companies of all sizes, from small to large.

    How are customer service and technical support?

    Technical support has been great. They are very helpful and responsive. We've been satisfied with their level of support.

    Which solution did I use previously and why did I switch?

    We also use Salesforce. 

    How was the initial setup?

    The initial setup is not overly complex. It's pretty simple and straightforward. A company shouldn't have any issues with the process.

    The deployment took one or two weeks. In one week, a company can basically deploy the product. After that, you need to learn different aspects of the product. A user will need to understand, for example, how to make a landing page, or how to do email templates.

    What's my experience with pricing, setup cost, and licensing?

    The product is pretty expensive. They could work on pricing. For example, with Mainstream, another solution, you can use it for free up until a certain point.

    We pay about $4000 a month.

    There are three different licenses and they vary according to the number of leads you manage on the platform.

    Which other solutions did I evaluate?

    I've compared other solutions such as HubSpot, for example, and in Argentina, In Blue.

    However, if a company needs something that integrates well with Salesforce, Pardot is much more accomodating.

    What other advice do I have?

    We are using the latest version of the solution currently.

    We are a consulting partner and we sell Salesforce licenses.

    I'd recommend the solution to other companies that need a marketing automation product.

    I'd rate the solution at an eight out of ten. We're mostly quite satisfied with the solution.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
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    it_user363702 - PeerSpot reviewer
    Director of Global Marketing at a logistics company with 501-1,000 employees
    Vendor
    It provides our senior executives with reports, dashboards, and visibility of the sales process.

    What is most valuable?

    With Pardot B2B Marketing Automation, we're able to nurture leads to provide sales with their own marketing and communication "assistant".

    How has it helped my organization?

    It provides our senior executives with reports, dashboards, and visibility of the sales process to help them run the business. This is real-time information at their fingertips they can use to make on-the-spot, strategic decisions that significantly impact business.

    What needs improvement?

    The reporting features of the Pardot system could be improved to provide better and more data.

    For how long have I used the solution?

    We've been using it for three-and-a-half years in conjunction with Marketing Cloud, including Data.com and Pardot Marketing Automation.

    What was my experience with deployment of the solution?

    We've had no issues with deployment.

    What do I think about the stability of the solution?

    It's been very stable.

    What do I think about the scalability of the solution?

    There are no issues scaling it.

    How are customer service and technical support?

    Technical support is excellent. We have Salesforce Premier support.

    Which solution did I use previously and why did I switch?

    We used a locally-produced CRM system. Salesforce’s constant innovation and ecosystem, not to mention that it meets every single one of our needs, made us choose that solution.

    How was the initial setup?

    It was relatively complex to set up. Designing the platform that paralleled our sales process required a consulting partner to help with that.

    What about the implementation team?

    A vendor-partner helped with the implementation.

    What was our ROI?

    Our ROI is huge, not just in cost avoidance, but also in increased sales.

    What other advice do I have?

    Make sure you map out your sales process. Determine what is important for you, and make any process improvements before implementing the platform. You should always make the platform fit your process instead of the other way around. And work with an implementation partner.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Online Media Purchasing and Operations - Recruitment Advertising at a tech services company with 501-1,000 employees
    Real User
    ​Technical support has been quick and helpful every time
    Pros and Cons
    • "It has made email marketing quicker and easier."
    • "Needs to improve list building."
    • "​Technical support has been quick and helpful every time."

    How has it helped my organization?

    It has made email marketing quicker and easier, as we moved away from a clunkier system.

    What is most valuable?

    Campaign building and form builder.

    What needs improvement?

    List building.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    No issues. Stability has been fine.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Technical support has been quick and helpful every time. I highly rate it.

    Which solution did I use previously and why did I switch?

    We switched away from Marketo, because this solution was cheaper and better connected with our Salesforce product.

    How was the initial setup?

    It was straightforward.

    What about the implementation team?

    We brought in a consultant to make the switch for us.

    What's my experience with pricing, setup cost, and licensing?

    Make sure you do not pay for features that you may not need.

    Which other solutions did I evaluate?

    We evaluated Eloqua.

    What other advice do I have?

    Set it up right the first time and connect it to any other platforms that you may want to use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Updated: October 2024
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