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Reviewer214 - PeerSpot reviewer
Senior Information Security Engineer at a financial services firm with 501-1,000 employees
Real User
It is a stable product. Tech support is quick to respond to any inquiries.
Pros and Cons
  • "There are fewer false positives when using this solution."
  • "Tech support is helpful."
  • "I do not like that all of the data is stored on the cloud."

What is our primary use case?

It mainly scans the model against all of our online websites.

How has it helped my organization?

There are fewer false positives when using this solution. We are also cutting the need for news monitoring with this solution.

What is most valuable?

We find all of the features useful. 

What needs improvement?

One note for room for improvement is that all of the data is stored on the cloud. I think it would be better if they came up with a big box that could store the data and collect data from, it would be a huge improvement.

Buyer's Guide
Qualys VMDR
November 2024
Learn what your peers think about Qualys VMDR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is an extremely impressive and stable product. I would give it a 99% out of 100%. It is very close to being perfect.

What do I think about the scalability of the solution?

I have had no issues with scalability. Initially, we had some issues with the dashboard, but eventually, it set and stabilized. There was an issue with the data dashing between the two models initially, but it was resolved.

How are customer service and support?

The tech support is helpful. When we initially open a ticket, we get response within five minutes. Then, they open a case and we receive input from tech support within 24-48 hours with a Q-ID.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user924705 - PeerSpot reviewer
Information Security Officer at Zamil
Real User
Threat detection tells us which machines are infected with a vulnerability
Pros and Cons
  • "They also have threat detection which maps threats. There is a feed that comes from Qualys when a new vulnerability is found. It tells us which machines are infected with that vulnerability."
  • "What we have found is that the solution is not closely tied with the patch management. It is okay with newer ones, like Windows 10 machines; it gives the correct patch. But for Windows 7 or Windows Server 2008, it does not give us the correct patch so we have to manually identify the patches. This is a major problem."

What is most valuable?

The first thing we like is the scanner, the device which checks vulnerability management.

They also have threat detection which maps threats. There is a feed that comes from Qualys when a new vulnerability is found. It tells us which machines are infected with that vulnerability. If there is a new attack, we definitely know that it is happening, what is happening in our environment.

What needs improvement?

What we have found is that the solution is not closely tied with the patch management. It is okay with newer ones, like Windows 10 machines; it gives the correct patch. But for Windows 7 or Windows Server 2008, it does not give us the correct patch so we have to manually identify the patches. This is a major problem.

For how long have I used the solution?

This is the third year we are using Qualys. This year we included one more module, the patching module.

What do I think about the stability of the solution?

It's stable. Every month we scan more than 5,000 IP addresses and we are able to detect vulnerabilities.

How are customer service and technical support?

Our experience is that the problems we send them take too much time to resolve. For example, we opened a case for the problem I mentioned earlier, the vulnerabilities with Windows 7 and Server 2008 where it's trying the wrong patch. It took them a long time to even give us the correct explanation. So this is a problem.

How was the initial setup?

The initial setup was very easy. We just needed to download the virtual machine. There is a key and we just needed to provide a proxy setting. That's it.

We did all the configuration as a one-time job where we defined our subnet and mapped. We needed to schedule the scan and the map and we needed to schedule a group of, say, Windows. It was just a one-time job where needed to configure the query and run it. It created a report and sent it to the administrators. After that one-time job, everything happens automatically.

What about the implementation team?

We did it on our own.

What other advice do I have?

I would recommend Qualys because it's very easy to use. It does not require many specific skills. We are always on the latest version because Qualys provides automatic updates.

We have a virtual appliance in each site and that sends the logs to the cloud. We have the consoles on the cloud which enable us to query and scan. All this happens through the cloud.

We only have one administrator for the solution who monitors and checks if there is anything to be aware of. It sends the reports to all the different administrators, such as network, Linux, and Windows administrators and they take it from there.

We also have Qualys configuration management module. If there are any particular issues in any servers or in any network, it gives us a report to suggest and rectify the issues. It tells us what changes are needed to on that device.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Qualys VMDR
November 2024
Learn what your peers think about Qualys VMDR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Network and security Pre-sales Engineer at a tech services company with 51-200 employees
MSP
A reliable, affordable, safe, scalable, and easy-to-use solution for vulnerability management and policy compliance
Pros and Cons
  • "There are many features. Its reliability, ease of installation, ease of use, and the richness of the information provided are the most valuable features."
  • "Its integration with ServiceNow and other similar products is complicated and can be improved. It should also have virtual batching. They should support more standards and compliance requirements and more customizations. For policy compliance, they can add the standards required by the countries in the Middle East. Each country generates its own standards and frameworks, and those frameworks should be there in all products, not only in Qualys. The market here is huge, especially in the cybersecurity field. Qatar has a framework for Qatar 2022, and each and every company in the public or private sector has to follow the Qatar 2022 framework."

What is our primary use case?

We are a system integrator. We implement Qualys for our customers for vulnerability management and policy compliance. We are not using Qualys as a product in our company. We have public, private, and hybrid cloud as well as on-premises deployments.

What is most valuable?

There are many features. Its reliability, ease of installation, ease of use, and the richness of the information provided are the most valuable features.

What needs improvement?

Its integration with ServiceNow and other similar products is complicated and can be improved. It should also have virtual batching.

They should support more standards and compliance requirements and more customizations. For policy compliance, they can add the standards required by the countries in the Middle East. Each country generates its own standards and frameworks, and those frameworks should be there in all products, not only in Qualys. The market here is huge, especially in the cybersecurity field. Qatar has a framework for Qatar 2022, and each and every company in the public or private sector has to follow the Qatar 2022 framework. 

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

Qualys is a reliable, strong, and solid product. 

What do I think about the scalability of the solution?

It is scalable. The main advantage of Qualys is that it is a cloud-based solution because of which you can scale it up or down according to your needs. It is very quick and flexible.

How are customer service and technical support?

Because we are in the Middle East, we deal with the office in Dubai. You cannot imagine how supportive they are. They are amazing in their response.

How was the initial setup?

The initial setup was easy. It has great hardware. Its deployment was easier than Rapid7, which is a bit complicated. Tenable is less complicated, but Qualys is faster and easier to deploy than Tenable. 

I deployed Qualys in two hours. It is easy to install, manage, and go through. There are multiple tabs, and everything is understandable.

What's my experience with pricing, setup cost, and licensing?

Qualys is cheaper and more affordable than other solutions.

What other advice do I have?

I would recommend Qualys because it is a reliable, affordable, and very safe product. It can have everything that you are looking for.

I would rate Qualys VM an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
PeerSpot user
ITSM & AntiFraud Consultant at a tech company with 51-200 employees
Consultant
Vulnerability management is the most valuable feature but it would be good if they could provide an internal computing appliance.
Pros and Cons
  • "Vulnerability management is the most valuable one and it’s a must in every organization."
  • "One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud."

What is most valuable?

From my point of view all the Qualys products are valuable. From the clients' perspective, I believe vulnerability management is the most valuable one and it’s a must in every organization. After the client realize the risks from outside, and that the vulnerabilities are real, a proper compliance policy implementation using Qualys Policy Compliance (I'm using v8.4), the second product needed in any infrastructure, can be done. If the organization has public websites, Web Application Scanning (I'm using v4.1) is the third valuable product needed in an organization.

How has it helped my organization?

After the first scan of the servers at all the POCs QualysGuard discovered many vulnerabilities that are grouped from low to high impact. The ability to use asset management to scan the grouped servers from the vulnerability management feature with the policy compliance engine helps the security officer to perform the daily/monthly tasks faster and make them more organized.

What needs improvement?

One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud.

As last month ( this is when I found out) Qualys offers a On-Premise instalation for it's customers.

https://www.qualys.com/enterprises/qualysguard/pri...

The issue with the private cloud is that is costs very much for a small firm.


For how long have I used the solution?

I have been using QualysGuard since 2012, and I have followed the certification from Qualys in class. After that, I implemented it for one of our clients, and did some POCs using Qualys. In the last month I had another PoC with Qualys and the client looks interested.

What was my experience with deployment of the solution?

need support from sysadmin to deploy the ovf file.

What do I think about the stability of the solution?

Qualys appliances are based on Linux OS, and they are very stable. I didn’t encounter any stability issues.

What do I think about the scalability of the solution?

The big advantage of using the virtual appliances is that you can increase the allocated hardware if you need more resources.

How are customer service and technical support?

Customer Service:

The customer service level is very high. All the requests made to the reseller were fulfilled in a very short time.

Technical Support:

We didn’t need to use Qualys technical support as the product was very stable, and our knowledge of the product was enough to fulfil all the clients needs.

Which solution did I use previously and why did I switch?

I have used both Nessus and Rapid 7 Nexpose. I am working as a security consultant and I need to know the big players so I could present to my clients the pluses and minuses of the products they might choose.

How was the initial setup?

Qualys initial setup is straightforward and if you follow the manual you don’t have any problems. You receive the credentials, login to the Qualys website, download the virtual appliance, configure the IP, and, after defining the credentials and the assets, you can start scanning your environment. For the hardware appliance you have to connect it to the network and after the configuration you can start the scanning.

What about the implementation team?

I was part of the consultant team that implemented this solution to the client. We didn't have any complaints from him, and he used us to implement the rest of Qualys' components.

What's my experience with pricing, setup cost, and licensing?

Usually every implementation is different and the quote is in function of number of assets.

Which other solutions did I evaluate?

The clients are usually evaluating the top three vendors from Gartner. From my clients side, the vendors used in evaluation were Nexpose, McAfee Vulnerability Manager and Nessus. Also I have tried the open source VM OpenVAS

What other advice do I have?

Follow the vendor provided steps, and you will not have any problems during the initial implementation. If you don’t have experience with server policies, use a consultant that will be able to identify your business needs.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a QualysGuard partner
PeerSpot user
Alireza Ghahrood - PeerSpot reviewer
Alireza GhahroodConsultant & Instructor -Cyber Security,GovernanceRIskCompliance (CISO as a Services) at Independent
Top 10Real User

Thanks 4 share

See all 2 comments
it_user298425 - PeerSpot reviewer
Network and Lotus Notes Administrator at a insurance company with 1,001-5,000 employees
Vendor
It updates quickly and works without its presence being felt, but the problem-solving documentation needs improvement.

What is most valuable?

It gets up to date very fast.

How has it helped my organization?

Users do not feel any QualysGuard presence.

What needs improvement?

Solution for fixing problems need to be better documented, such as in a step by step way.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

No previous solution was used.

What other advice do I have?

I strongly recommend that you use this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1399569 - PeerSpot reviewer
Senior Consultant at a tech services company with 11-50 employees
Consultant
Connects threat intelligence information with identified vulnerabilities, so you can prioritize vulnerabilities according to actual attacks
Pros and Cons
  • "The most valuable feature is the connection of threat intelligence information with identified vulnerabilities, which means you can prioritize vulnerabilities according to actual attacks."
  • "Some of the older features could be polished instead of focusing on releasing new features."

What is our primary use case?

I primarily use Qualys VM for vulnerability management, security configuration, and management and asset inventory.

What is most valuable?

The most valuable feature is the connection of threat intelligence information with identified vulnerabilities, which means you can prioritize vulnerabilities according to actual attacks.

What needs improvement?

Some of the older features could be polished instead of focusing on releasing new features.

For how long have I used the solution?

I've been using Qualys VM for around eighteen years.

What do I think about the stability of the solution?

We've had no problems with stability.

What do I think about the scalability of the solution?

Qualys VM is quite easy to scale, and you can cover a large number of instances.

How are customer service and support?

The technical support is pretty good, though sometimes the response time could be better.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is quite simple.

What's my experience with pricing, setup cost, and licensing?

Qualys VM is better suited for medium to large companies because the price can be too much for smaller customers. With the SaaS version, you're buying a license for use per asset, so the price can differ, and there are additional fees for features like patch management and EDR policy compliance.

Which other solutions did I evaluate?

We also tested Tenable and Rapid7.

What other advice do I have?

I would rate Qualys VM as nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1307133 - PeerSpot reviewer
IT Consultant Supervisor at a financial services firm with 5,001-10,000 employees
Consultant
Scans our security posture and has very good scalability
Pros and Cons
  • "It's a good product. After the scan our internet works well. It scans our security posture."
  • "The reporting needs improvement. It should generate much more stuff like field reports."

What is our primary use case?

We use Qualys to check the status of our security posture.

How has it helped my organization?

Qualys help identifies the weakness in our critical infrastructure and provides guidelines how to address them.

What is most valuable?

maybe compliance monitoring.

What needs improvement?

Reporting can be improved more. It should generate much more stuff like field reports. Though the reports generally meet our need we hope we can customize it better.

For how long have I used the solution?

2 years

What do I think about the stability of the solution?

very satisfactory

What do I think about the scalability of the solution?

Its scalability is a four or five out of five. 

How are customer service and technical support?

We haven't had problems up until this point that required technical support. The solution can run by itself and generate reports. We didn't have any issues that would need us to call technical support.

Which solution did I use previously and why did I switch?

None

How was the initial setup?

Simple and straightforward

What about the implementation team?

in-house.

What was our ROI?

acceptable.

What's my experience with pricing, setup cost, and licensing?

I would give the pricing three out of five.

Which other solutions did I evaluate?

No.

What other advice do I have?

I would like for Qualys to have the ability to scan OT operation technology assets as well. 

If it can I would rate it 8 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user247242 - PeerSpot reviewer
Consultant with 501-1,000 employees
Vendor
Using the vulnerability management module you can track the list of vulnerabilities.

What is most valuable?

I have mostly used vulnerability management so I would recommend it for the same.

How has it helped my organization?

Most of my clients uses it for the vulnerability scanning of their internal & external network devices. Using the vulnerability management module you can track the list of vulnerabilities and can take action to remediate them. You can also see the list of vulnerability by severities and various other stuff.

What needs improvement?

I can't say as I have worked mostly on its vulnerability management module.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

I didn't work on the deployment.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

I didn't use a previous solution, but the vulnerability management helped me to find out about it.

Which other solutions did I evaluate?

I have seen other products like Nessus, Nmap, iDefense and so on but I found this one much better.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Qualys VMDR Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Qualys VMDR Report and get advice and tips from experienced pros sharing their opinions.