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it_user627060 - PeerSpot reviewer
System Analyst at a tech company with 10,001+ employees
Real User
I can start at the user story level and then go upstream to create features and link those together. It could have more reporting options besides generating a chart.

What is most valuable?

The connection between user stories, tasks, themes, initiatives and test cases, can be easily linked together. And, it allow users to start from any level of structure. For instance, I can start at the user story level and then only go upstream to create features and link those together. The tools provide the flexibility for the user to configure any way they want based on the delivery team working mode.

How has it helped my organization?

The project team can easily keep track of progress and the burndown chart that, if auto-populated by the tools itself, is a good indicator for the team to keep track of their velocity.

What needs improvement?

For the reporting side, it could have more options besides generating the chart. It would be good if it also allowed infographics.

For how long have I used the solution?

I have used Agile Central for a year and a half.

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What do I think about the stability of the solution?

We have not encountered stability issues.

How are customer service and support?

I have not used support before.

Which solution did I use previously and why did I switch?

I did not use a previous solution. So far, I have only used this tool.

How was the initial setup?

The initial setup was quiet straightforward and user friendly. The UI interface is not too complex and allows inline editing.

What's my experience with pricing, setup cost, and licensing?

I am not sure about this, as the licensing subscription is made under company.

Which other solutions did I evaluate?

We did not evaluate any alternatives as our management introduced this tool to us.

What other advice do I have?

Have a score card for features that HPE ALM has. I do see some project teams uncertain when adopting Agile Central tools, as they don’t have the score card features and thus it is very hard for them to change.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user558369 - PeerSpot reviewer
Systems Annalyst Two at a insurance company with 501-1,000 employees
Vendor
It is flexible enough to use for anything within the development lifecycle. Making some features more obvious would make them more useful.

What is most valuable?

We needed something that we could collaborate with and was easy to use, and easy to access for business analysts.

We are trying to be agile, but we still use waterfall for a lot of things. We are not working agile as much as we should. We don’t adapt as quickly as we should. The tools are all there; but we are not implementing it correctly and not enforcing the rules enough.

The most valuable features of CA Agile Central for us are:

  • It provides organization.
  • It's a good collaboration spacing unit.
  • It does a really good job of tracking overall statuses.
  • There's a ton of flexibility. I can use it for anything I can think of within the development lifecycle. So that's really nice.
  • It is user friendly.
  • It really helps us with tracking progress, so we can see where we’re heading.

What needs improvement?

It's tough to think of areas for improvement. I mean, I think it's all there. Making some of the features more obvious would probably make them more useful. Right now, there's a lot of power and flexibility; but it's not always obvious. There should be something in the way of best practices and suggestions, and to know what makes logical sense. You really need to have a good plan for it. I've seen how it can be mishandled and not implemented strongly to where it becomes more of a hindrance than a value.

What do I think about the stability of the solution?

For the most part, the stability is quite good. We haven't had a lot of issues. There are little tweaks and quirks, here and there. I think a lot of that is because the tool is so flexible and powerful; and it can do a lot of different things if you want it to. You can kind of corner yourself, where you’re doing something not really modular. It is not really a stability problem, but in some ways, you could have too much content to the point that it drowns out the rationale for using the system.

What do I think about the scalability of the solution?

The scalability is incredible. It's not always straightforward and easy. It’s varied, but there is a lot of overhead in getting there. There is a lot of thought process that you need to put into it. People were already pressed for the work they already have. Asking them to set up entire systems to integrate and be flexible is quite a change.

How is customer service and technical support?

I can’t think of any big enough issues, so we haven’t used a lot of technical support. I did contact them with a small issue that went away and then came back. I didn't really have a lot of direction on that. It was a flow issue.

What other advice do I have?

Have a strong plan and clear requirements in advance for what you want to get out of the tool. You need to have strong leadership on the design: how you're going to use it, how you're going to set it up, what you expect out of it, what you might be integrated with, what you're angle is with the tool. If you just keep buying tools, you're not going to use them in the end; and it's just going to be a waste of money and a headache for people down the line using it.

The most important criteria when selecting a vendor depends on which group gets to select the vendor, unfortunately. Price is always something, especially if finance is making the decision. When it comes to IT, I like flexibility and use of the system. There has to be more gain than effort. If it's too hard to implement for too little gain, then it's not worth your time. You're really looking for balance across the board. The cost has be there. There has to be value to it; so return on investment, the ROI, ends up being the big deciding factor in the end for any software company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Rally Software
January 2025
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it_user636108 - PeerSpot reviewer
Security Analyst at a transportation company with 10,001+ employees
Real User
The Story Board helps me keep track of my stories and assigned tasks. There are things we often forget to update or change.

What is most valuable?

I like the Story Board since it helps me keep track of my stories and any tasks assigned.

How has it helped my organization?

It keeps everyone involved accountable to make sure the project moves along in a good pace. Since it is also viewable to all involved, it allows everyone to see where the project is at any moment.

What needs improvement?

I think the areas for improvement are mostly related to the user. There are things we often forget to update or change.

For how long have I used the solution?

I have been using Agile Central going on 3.5 years.

What do I think about the stability of the solution?

We have not had problems with stability.

What do I think about the scalability of the solution?

We have not had problems with scalability.

How are customer service and technical support?

I haven’t requested any technical support.

Which solution did I use previously and why did I switch?

I haven’t used anything but Agile Central.

How was the initial setup?

It’s been so long, that I honestly don’t recall the initial setup. It must not have been difficult, since it’s not something that sticks out in my mind.

What's my experience with pricing, setup cost, and licensing?

I was not involved in any of the pricing or licensing. I’m just a user.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user636105 - PeerSpot reviewer
SAP Consultant at a manufacturing company with 10,001+ employees
Real User
The Kanban view helps track user stories. The reporting tools are easy to configure and use.

What is most valuable?

I liked the overall user interface of Agile Central. It’s so much more user friendly. The Kanban view really helps daily tracking of user stories. The reporting tools available are easy to configure and use.

What needs improvement?

Previously, to upload test cases we usually used the Agile Central add-in for MS Excel. But as per recent changes, they have made Single Sign On to access Agile Central due to which, the add-ins seems not to be working.

For how long have I used the solution?

I have used Agile Central for two years.

What do I think about the stability of the solution?

I remember that there were two incidents Agile Central was down or I was unable to login.

What do I think about the scalability of the solution?

We have not faced any issues.

How are customer service and technical support?

I haven't had a chance to use technical support.

Which solution did I use previously and why did I switch?

I have not used a previous solution.

What's my experience with pricing, setup cost, and licensing?

I’m not aware about price and licensing because of my role.

What other advice do I have?

CA should keep doing what they're doing to make it better.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user558012 - PeerSpot reviewer
Sea System En at Hauwei
Real User
It's easy to use, it integrates with our other solutions, and it scales well.

What is most valuable?

The best feature for our company is that it's easy to use, and it integrates with our other solutions, such as the code warehouse, the test solution, and the deploy solution. We wanted an ALM product that was easily integrated, because we have 170,000 users in my company. We need a strong solution to support us. We must have:

  • Ease-of-use
  • Easy to integrate with other solutions
  • Good stability

What needs improvement?

I don’t know this product well enough yet to offer suggestions for new features. I recently went to a conference to learn about CA Agent Manager as well.

See below regarding stability.

What do I think about the stability of the solution?

Stability of the product is not good. It is critical for us to make the solution stable.

What do I think about the scalability of the solution?

CA Agile Central scales very well. We have 170,000 users.

How is customer service and technical support?

We have not used technical support. We bought the product and were ready to work with it.

How was the initial setup?

Initial setup was easy for me. A consultant came to our company to sit with our people.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user628026 - PeerSpot reviewer
Senior Software Engineer at a healthcare company with 1,001-5,000 employees
Vendor
The UI/UX is good with friendly navigation.

What is most valuable?

The UI/UX of the tool is good with friendly navigation.

How has it helped my organization?

We can track of our tasks and project estimations.

What needs improvement?

It’s a good tool to use. Charts and dashboards should be more interactive.

For how long have I used the solution?

I have used Agile Central for over two years.

What do I think about the stability of the solution?

Stability is good.

What do I think about the scalability of the solution?

Scalability is good.

How are customer service and technical support?

I rate technical support 8/10.

Which solution did I use previously and why did I switch?

I used to use JIRA.

How was the initial setup?

Setup was easy.

What's my experience with pricing, setup cost, and licensing?

They should go for it.

Which other solutions did I evaluate?

I evaluated JIRA.

What other advice do I have?

They should definitely use it.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user778926 - PeerSpot reviewer
CEO at ZAPTEST
Real User
It has allowed the quality assurance team to keep all information in sync with the application requirements and user stories
Pros and Cons
  • "It scales very well. It improves in technology constantly and gets up to speed with the latest and greatest."
  • "​It is very stable. It has been on the market a long time."
  • "It has allowed the quality assurance team to keep all information in sync with the application requirements and user stories for our general development."
  • "As it is right now, it does not support automation of the quality assurance process. It just supports manual testing."

What is our primary use case?

The entire application lifecycle from user story to the quality assurance for the testing. It has performed great. It has a great set of features which address the whole process. 

How has it helped my organization?

It has streamlined the entire process of development from getting the requirement for the application, supporting all the testing processes, and reporting all the defects back to development.

What is most valuable?

Its integration of support of the quality assurance process. It has allowed the quality assurance team to keep all information in sync with the application requirements and user stories for our general development.

What needs improvement?

We would like maybe to have more integration with test automation. As it is right now, it does not support automation of the quality assurance process. It just supports manual testing. 

What do I think about the stability of the solution?

It is very stable. It has been on the market a long time.

What do I think about the scalability of the solution?

It scales very well. It improves in technology constantly and gets up to speed with the latest and greatest. Basically, all the functionality. 

How is customer service and technical support?

We use the technical support once in a while. They are very responsive and knowledgeable.

How was the initial setup?

The initial setup was fairly streamlined.

What other advice do I have?

If you are looking for a stable ALM that supports the agile process, this is the solution to go with.

Most important criteria when selecting a vendor: functionality and stability. So, for it to be a stable technology with a solid road map.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user635472 - PeerSpot reviewer
Principal Scrum Master, Coach at a tech vendor with 51-200 employees
Vendor
I really value the customizable dashboards, taskboards and easy filters. Enterprise backups could be improved.

What is most valuable?

I really value the customizable dashboards, taskboards and easy filters.

How has it helped my organization?

New features with Team Capacity Plan have helped our organization.

What needs improvement?

  • Performance is very bad especially late evening and on Fridays.
  • Enterprise backups could be improved.

For how long have I used the solution?

I have used it for three years.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

There were some scalability issues after integration with internal tools like TFS.

How is customer service and technical support?

Technical support has lots of room for improvement. We do not get the support that we need for problem resolutions.

How was the initial setup?

Initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

This is expensive compared to other tools like JIRA.

Which other solutions did I evaluate?

We evaluated JIRA and VersionOne.

What other advice do I have?

Compare other products before making a decision on features and pricing along with customer support reviews.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: January 2025
Buyer's Guide
Download our free Rally Software Report and get advice and tips from experienced pros sharing their opinions.