I used Red Hat Enterprise Linux to construct systems according to the application team's requirements. I build and support these systems through the development, testing, pre-production, and production phases, fulfilling both developer and operational roles. To ensure the systems can handle the application's demands and meet our cybersecurity standards, I implement all security measures outlined by our cybersecurity team.
System Administrator at a tech vendor with 10,001+ employees
Offers built-in security features, helps with compliance and is highly stable
Pros and Cons
- "Red Hat's greatest asset is its extensive community, which provides valuable support and advice when issues arise."
- "While Red Hat offers essential starting and security documentation, I would like to see it officially recognize the more detailed and customized documents available in the community and make them accessible on its website."
What is our primary use case?
How has it helped my organization?
The extensive knowledge base offers a full path from beginner to advanced levels. We can access everything needed to study, pass exams, and apply knowledge immediately. The information is presented clearly, without any abstract concepts.
Red Hat offers built-in security features that simplify risk management. Unlike Oracle Linux, which overlooks critical security features like C Linux, Red Hat actively develops and maintains robust security measures. As a result, Red Hat prioritizes system security, consistently providing updates to fortify its machines against potential threats.
Red Hat helps us maintain compliance by enabling us to create and modify firewall rules as needed, allowing for strong security measures that can be adjusted.
The security reports generated every three months are valuable for provisioning and patching as they identify vulnerabilities requiring remediation. I find all the necessary information to address these vulnerabilities and implement patches through the Red Hat Enterprise portal and community resources.
When I started using Red Hat Enterprise Linux five years ago, I noticed the benefits incrementally over time.
What is most valuable?
Red Hat's greatest asset is its extensive community, which provides valuable support and advice when issues arise. Due to the robust nature of this community, I have never required direct assistance from Red Hat Enterprise.
Red Hat offers customizable tools, such as Assemble, that enhance flexibility within enterprise products. Assemble is a platform capable of managing multiple systems from a single console.
What needs improvement?
While Red Hat offers essential starting and security documentation, I would like to see it officially recognize the more detailed and customized documents available in the community and make them accessible on its website.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
December 2025
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,899 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for three years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is the most stable system I have ever worked with.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is scalable.
Which solution did I use previously and why did I switch?
I changed jobs five months ago, and my new company uses Oracle Linux instead of Red Hat, so Oracle provides support rather than Red Hat.
I find Red Hat Enterprise Linux more flexible, with a larger community and numerous security advisors.
How was the initial setup?
We found it less complex to build a new system on the newer version of Red Hat Enterprise Linux and migrate data rather than upgrading the existing system from, for example, version seven to eight. A simple upgrade risks data loss.
One person can do the upgrades and migrations.
What other advice do I have?
I would rate Red Hat Enterprise Linux eight out of ten.
The system requires immediate maintenance due to necessary security patches, unresolved vulnerabilities, and a constant influx of operational tasks from other teams. These daily demands include critical adjustments such as modifying service ports and implementing local firewall rules.
I recommend new users visit the official Red Hat Enterprise Linux website to review the guides, explore the community, and research information related to their Red Hat Enterprise Linux tasks.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Officer at a financial services firm with 5,001-10,000 employees
Convenient to use with good features and helpful support
Pros and Cons
- "One of the valuable features is that it's convenient."
- "There should be more upgrades to the security features."
What is most valuable?
One of the valuable features is that it's convenient.
The rest of its features are really nice.
Red Hat enables us to achieve security standards certification. We have been certified for the PPI certification last year.
Red Hat has been good when it comes to building with confidence and ensuring availability across our infrastructure. We are really confident about the security process.
It is implemented across multiple physical and virtual infrastructures. We have applied it on most production servers. They are integrated quite well.
We use the Red Hat system roles feature. We have been using this for automation purposes and to find some tests.
What needs improvement?
The response could be better for urgent issues. If there's an issue with live services, they need to be faster.
It would be nice to have antivirus services.
There should be more upgrades to the security features.
For how long have I used the solution?
I've used the solution for a long time. My organization has used it for more than three years.
What do I think about the stability of the solution?
The stability is good. I'd rate it eight out of ten.
What do I think about the scalability of the solution?
The scalability is decent. I'd rate the solution eight out of ten. Different teams and departments, including application and development teams.
We do not have plans to increase usage in the future.
How are customer service and support?
I'm very happy with the technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have got some other open systems like CentOS. We just have most of our production services to ReadyX from CentOS and Oracle. Red Hat is more secure. The support is very nice as well.
How was the initial setup?
I joined the organization after deployment and wasn't involved in the implementation.
I'm not sure if the solution requires any maintenance.
What's my experience with pricing, setup cost, and licensing?
I'm not really involved in the pricing or the licensing. However, it may be expensive. We have different licenses.
Which other solutions did I evaluate?
We evaluated different options.
What other advice do I have?
I'm a customer and end-user.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
December 2025
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,899 professionals have used our research since 2012.
System Administrator at a logistics company with 10,001+ employees
Fair price, good support, and regular security updates
Pros and Cons
- "The security updates and the support that comes along with it for applications are valuable."
- "We finally started doing Red Hat Enterprise Linux for Edge. That one definitely is an improvement. One piece that is missing is that we are required to use moby-engine, but currently, Red Hat Enterprise Linux for Edge forces Podman, so we have to work around it."
What is our primary use case?
We have over a thousand VMs or physical machines running on Red Hat Enterprise Linux. We have various applications, and we also run the OpenShift Container Platform on-prem, so we have a lot of containers. They are migrating a lot of apps from the mainframe over to Spring Boot type of app. It fits well in the container.
How has it helped my organization?
Red Hat Enterprise Linux gave us stability. There is somebody to call when we have issues.
Red Hat Enterprise Linux has affected our system's uptime or security.
Red Hat Enterprise Linux has not yet enabled us to achieve security standards certification because we do not go after any of those. There are some products that we will have to do once we get there, but so far, we have not had to certify anything.
Red Hat Insights gives a lot of insights into known issues that we do not think about unless we call support. It tells us to proactively fix something.
I have used Image Builder and System Roles mainly for Red Hat Enterprise Linux for Edge. It builds out the OS tree build for us, which is very helpful. I do not like to do that myself.
I use the Red Hat console every now and then, but I do not use it heavily. I am old school.
What is most valuable?
The security updates and the support that comes along with it for applications are valuable.
Red Hat Insights was a nice feature to discover. I did not know about Ansible until probably eight years ago. I learned that language, and that was a void or something that was missing for over 25 years.
I like the SCAP Workbench interface that I can use to build some security around. I use Ansible to go out and do configuration management checks as well. Overall, I feel it is very easy to get the data I need.
What needs improvement?
We finally started doing Red Hat Enterprise Linux for Edge. That one definitely is an improvement. One piece that is missing is that we are required to use moby-engine, but currently, Red Hat Enterprise Linux for Edge forces Podman, so we have to work around it.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for a decade in my current organization, but overall, I have been using Red Hat for over 25 years.
How are customer service and support?
Early on, support was closer to a six, but now, it is a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used them all back from the early nineties. I have used CentOS and others. The reasons for companies switching from those to Red Hat Enterprise Linux are that most of it is open source, and they get more product features. There is a market. If other companies are doing it, they tend to switch over. Containerization is a major reason as well.
How was the initial setup?
I was involved in the OpenShift deployments. We are also directly involved in every version of Red Hat Enterprise Linux. We are involved in the proof of concept. Its deployment is straightforward.
What about the implementation team?
We used Red Hat with the OpenShift deployments to make sure we were doing it right, and then a lot of other things, such as Red Hat Enterprise Linux 8 or Red Hat Enterprise Linux 9, we just did ourselves.
In terms of our upgrade and/or migration plans to stay current, we are upgrading everything to Red Hat Enterprise Linux 8, and we are going to Red Hat Enterprise Linux 9 already. We are making that a product feature. We are using Red Hat Enterprise Linux for Edge for our remote deployments.
In terms of provisioning and patching, we deploy the base image, and then we use Ansible for the configuration behind it. For Red Hat Enterprise Linux for Edge, we use the OS builders to build out that same image. I use Kickstart to build the base image before the configuration.
What was our ROI?
I do not track that in the company, but I am sure we have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
It seems to be fair. It is not overpriced. I went to the simple model, and that makes it easier for us to deploy.
What other advice do I have?
Overall, I would rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a government with 501-1,000 employees
Rock solid, secure, and good documentation and support
Pros and Cons
- "I like most of the features. I like its stability. I like its views. It provides a very stable environment."
- "The upgrade procedures are a little bit cumbersome. It would be nice if they are not because every three or four years we have to update, and I find that to be a bit on the cumbersome side. We have been able to automate most of it, but we still run into things where the job does not finish. There are things that require additional steps. There are things that need to be removed and that always require manual intervention."
What is our primary use case?
We have an older environment with a lot of servers. They are development servers for a lot of in-house development. We have a lot of things. We have Ruby on Rails, Java, and a lot of Oracle applications
Red Hat Enterprise Linux is mostly on-prem in my current job. In my previous jobs, we have had it on AWS or Azure.
How has it helped my organization?
Red Hat Enterprise Linux's built-in security features are good when it comes to simplifying risk reduction and maintaining compliance. It is something that they do very well. It is one of the reasons why we like running it. It is rock solid in all areas. Red Hat does a really good job of keeping on top of vulnerabilities and making the patching process easy.
Red Hat Enterprise Linux has impacted our uptime and security. We have had no breaches, and our systems are usually up.
Red Hat Enterprise Linux has not yet enabled us to achieve security standards certification because that is not a requirement for where we are, but I am pretty confident that we would meet those standards. Our security teams are usually chasing problems on the other side of the house.
What is most valuable?
I like most of the features. I like its stability. I like its views. It provides a very stable environment. There is not a lot of downtime. There are not a lot of issues. Primarily, we are deploying things and configuring things, and occasionally, we add new things for developers as needed, but it does not require much troubleshooting or break fixing. That is rare.
The knowledge base offered by Red Hat Enterprise Linux is another thing I like about it. It is particularly easy to find an answer to your problem online. There is very good documentation, very good user communities, and good support when you need it.
What needs improvement?
The upgrade procedures are a little bit cumbersome. It would be nice if they are not because every three or four years we have to update, and I find that to be a bit on the cumbersome side. We have been able to automate most of it, but we still run into things where the job does not finish. There are things that require additional steps. There are things that need to be removed and that always require manual intervention. I do not know how they can get rid of that, but it is cumbersome in an environment where you have hundreds or thousands of servers.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
How are customer service and support?
I would rate their support a nine out of ten. I just do not give tens. I am sure there are some areas where they can improve, but they are good. They are responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have got experience with Windows and Solaris before that. Red Hat Enterprise Linux is my favorite. With Solaris, that stream stopped a long time ago, but Red Hat Enterprise Linux has all of the nice things about it, and they have continued to develop and build many new things. For instance, when you had to patch on a Solaris box, you had to take the server down into single-user mode and apply the patching. I like it better than Windows in every way. It is more intuitive to me. I like that I can do more things from the command line. It is easier to automate things.
How was the initial setup?
I have been involved in the upgrades and some migrations for migrating things from Solaris. We also had CentOS, which was converted to DevStream, so we have had to change those to Red Hat. The upgrades and migrations were not terribly difficult. Usually, the tools were there. We called support when we ran into problems, but for the most part, it worked.
I have used Convert2RHEL. It was a bit helpful. It did the job.
We mostly use Ansible for deployment, patching, and managing the system in general. Our experience has been good. I am looking at some of the newer things they have at the conference that we have not had a chance to play with, but it meets our needs.
What was our ROI?
We have seen a return on our investment. We are able to do what we need to do without any problems or interruptions, and we are able to do it quickly.
What's my experience with pricing, setup cost, and licensing?
For me, it is not too bad, but my company pays the bill, so I do not worry too much about it.
What other advice do I have?
I would rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
L2 Cloud Ops Engineer at a comms service provider with 10,001+ employees
A stable OS, quick to install, and easy to scale
Pros and Cons
- "Red Hat Enterprise Linux is a reliable operating system that can run for long periods of time without any issues."
- "Red Hat Enterprise Linux should modernize its UI to make navigating the screens easier."
What is our primary use case?
We host Red Hat Enterprise Linux on our VMware Cloud and manage our customers' machines.
How has it helped my organization?
Red Hat Enterprise Linux machines are more stable than Windows machines.
Red Hat Enterprise Linux helps to avoid cloud vendor lock-in.
What is most valuable?
Red Hat Enterprise Linux is a reliable operating system that can run for long periods of time without any issues.
What needs improvement?
Red Hat Enterprise Linux should modernize its UI to make navigating the screens easier.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for around four years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux can be easily scaled on a virtual machine.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
I was not involved in the initial deployment but it was straightforward. The deployment took around 15 minutes per machine.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
I recommend using Red Hat Enterprise Linux over an open-source OS because it offers better support.
Red Hat Enterprise Linux requires minimal maintenance.
Red Hat Enterprise Linux is a reliable solution and I recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud engineer at a computer software company with 201-500 employees
A stable solution that provides a complete ecosystem to organizations and has a helpful support team
Pros and Cons
- "The technical support is very helpful."
- "The product lags a bit behind in the market."
What is our primary use case?
I use the product mostly for Red Hat OpenShift. We use the solution mainly for stability and to have a fallback within the Red Hat community.
How has it helped my organization?
There was a worldwide security breach, and everybody needed to patch their servers. Since we were running on Red Hat Enterprise Linux, the product patched a lot of it. It took a lot of effort out of our hands.
What is most valuable?
It is a complete ecosystem. That is its main feature. If you take all the latest products, it just works together.
What needs improvement?
The tool is very, very close. It makes some things difficult. On the other hand, that is what makes the product so stable. The product lags a bit behind in the market. The things we are running are pretty old. Yet again, that is why it is stable. The solution doesn’t switch with every new thing there is. The solution does not need to change that because that's what makes it good.
The product could run more recent tools and packages in the repositories. However, it might bring instability because they are new and less tested. I looked at CentOS, which was close to Red Hat. It had a system working, but a few months later, it didn't work again because the packages and contracts had changed. We couldn’t communicate anymore. It’s not desirable with Red Hat Enterprise Linux. We want stability. The price we pay for it is that we run on some older features.
For how long have I used the solution?
I have been using the solution on and off for the last 15 years.
What do I think about the stability of the solution?
I have no complaints regarding the tool’s stability.
What do I think about the scalability of the solution?
The product is scalable. We use the solution all the time. We use it in multiple locations. We have two physical data centers where we run it. We run it on a few 100 machines.
How are customer service and support?
The technical support is very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used CentOS and Debian.
How was the initial setup?
The deployment is straightforward. However, there’s a learning curve to understand it. The deployment would be difficult for a newcomer, but it’s normal. We use automation tools. The deployment takes us a few minutes because we use scripts.
The solution is deployed on the cloud. However, it’s an on-premise solution from the Dutch government. We do not have control over the physical servers. We just work on virtual machines. The license fees are paid by another government agency. We take machines, and then they bill us for it.
What about the implementation team?
We used some integration for the deployment. That's why it was so fast. We use a base image as the setup, and then, on top of that, we install some extra things. It’s just about cloning an image and starting it.
The solution does require maintenance, but nothing more than the usual. We need a team of four people with Linux knowledge to maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The product is on the expensive side.
Which other solutions did I evaluate?
Very early in my career, we had evaluated SUSE Linux as an alternative to Red Hat Enterprise Linux. SUSE has its own niche market now.
What other advice do I have?
We are not working in a hybrid environment. I work with the Dutch government, and the regular cloud solutions are not sufficient because of data safety.
Moving workloads between the cloud and our data center using Red Hat Enterprise Linux is not really an issue. The network connectivity is good. The data storage is fast enough. Cloud vendor lock-in is always a debatable discussion. Whatever we do, we always get vendor lock-in. We just choose what works for us at the moment.
The cost savings are mainly in time. We don't have to figure out everything if there's a priority-one issue. We can raise a ticket with the vendor and ask them to help us. It saves us costs. The savings are mostly in time because the product is not cheap. If you compare it to a free Linux OS, the total cost savings will be about the same. Our level of stress and effort is far lower. It's the real saving.
When my Red Hat Knowledgebase account works, it works fine. However, there are some issues at my company. I cannot log in sometimes. It's not Red Hat’s fault.
Look at what your priorities are. Do you want to switch fast, run the latest stuff, and be agile? Then, use open-source tools and contribute to that community. If you work for a big enterprise and mainly want stability, choose Red Hat Enterprise Linux.
I’m very happy with the solution. If someone is a technical person, they must get some training and an in-depth technical course on Red Hat Enterprise Linux. It will help them a lot. Although it is Linux, it is very different from other open-source Linux packages.
Overall, I rate the solution an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Linux Architect at a tech services company with 1,001-5,000 employees
A stable solution that can be used for a long time without having to upgrade every other year
Pros and Cons
- "Compared to any other product, Red Hat Enterprise Linux provides a stable backported solution for a long time."
- "The biggest thing that the solution could introduce is an even slimmer version of Red Hat Enterprise Linux."
What is our primary use case?
We use the product to host operating systems, applications, or infrastructure for our customers. Our customers use the product as a long-term solution that they don't have to upgrade every other year. They can get people that know the solution from the get-go.
What is most valuable?
The biggest feature is the longevity of the distribution. Compared to any other product, Red Hat Enterprise Linux provides a stable backported solution for a long time. It is important because we have moved a lot of software containers. We want to update it but don't want to unless we have to. So it's great to have something stable for a long time.
What needs improvement?
The biggest thing that the solution could introduce is an even slimmer version of Red Hat Enterprise Linux. We are moving to containers, but we also have a lot of void loads that don't go into containers. It would be nice to have an even thinner operating system. Even if you choose minimally, you still get a lot of useless stuff you don't need.
For how long have I used the solution?
I have been using the solution for 20 years.
What do I think about the stability of the solution?
I rate the product’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
It's really difficult to get to someone that knows something. When you get to the right people, support is really good. But there are a lot of people that can only answer first-level questions.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We're using a lot of different OSs. We use Red Hat Enterprise Linux because we are a partner.
How was the initial setup?
It's pretty simple to install the product. However, some tools required to install it are missing.
What's my experience with pricing, setup cost, and licensing?
The pricing is great for virtual systems. The pricing for physical systems is way too high.
The overall costs depend on the project and the company.
Which other solutions did I evaluate?
We continuously evaluate other options. The main difference between Red Hat Enterprise Linux and other solutions is the complete ecosystem's longevity and possibility. Other products may present something similar, but they don't have the ecosystem around them.
What other advice do I have?
We probably purchased the solution from a cloud provider. We are using versions 5 to 9 currently.
The solution’s built-in security features are pretty good, but it's not something that I would take as a major selling point. The portability is good because we have a stable baseline for applications and containers. Red Hat Enterprise Linux’s security posture is pretty good. I don’t know if it's the strongest selling point, but it's up there.
In some ways, Red Hat Enterprise Linux enables us to centralize development. However, that's not mostly what we focus on. The primary output from Red Hat Insights is targeted guidance. Targeted guidance has not affected our uptime much.
It makes sense to go with a stable distribution compared to others. Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director Security Engineering at a tech vendor with 11-50 employees
Fair licensing cost, highly scalable, and helpful for standardization and compliance
Pros and Cons
- "We run Satellite on a lot of these, so having a central repository that we can use for patch management and remote execution is huge. That's something that is very difficult in a Windows environment. We're very compliance driven, so to have that built into Red Hat is easy. We don't need an agent or anything like that to get a lot of work done, so Satellite and centralized automation are the most valuable features for us."
- "The initial setup is pretty straightforward but can be tedious at times because of the compliance things that we have to implement."
What is our primary use case?
We use it to host applications, services, and backend databases. We aren't using it on the cloud. Most of my customers are DoD or some type of government agency. If it's not classified, it's siloed in some way. We don't get to use a lot of the functionality that makes Red Hat cool. It's all disconnected.
In terms of version, currently, mostly everything is on versions 7 and 8. I've started pulling up some of the things from version 9, but that won't go into production for a while.
How has it helped my organization?
We use it because it's stable. That's half the reason, and the other half is because the DoD standardizes on it because it has a support contract, so even though we're forced to use it, it's a very good product, and it's on-prem. We probably would use it anyway.
We needed to host applications, services, and backend databases. We have a lot of Java-based applications, and we wanted something that we could deploy in different places around the world and that everybody standardized. Windows didn't really work for us on that. Most of the time, we're not connected to the Internet. We find that Red Hat or Linux in general works a little bit better for us than macOS or Windows.
It's also across the board a little bit cheaper for what we're using it for. That's a benefit we're getting from it.
We get our compliance from DISA, which is the defense information service agency. They put out security technical implementation guides. There are specific ones for Red Hat Enterprise Linux 7 and 8. The reason we're not using Red Hat Enterprise Linux 9 is that there isn't one for it yet. In terms of how we harden the operating system we're using, it's whatever they tell us to do and then whatever extra we want to do. It's as good as any other Linux other than the fact that it's supported by the DoD. For example, SELinux helps us secure across the board with contacts across different directories and things like that. They tell us how standardized the SD-WAN layout should be. We're able to go a little bit deeper into that. Red Hat uses Podman, which has SELinux, and which by default helps us a lot.
What is most valuable?
We run Satellite on a lot of these, so having a central repository that we can use for patch management and remote execution is huge. That's something that is very difficult in a Windows environment. We're very compliance driven, so to have that built into Red Hat is easy. We don't need an agent or anything like that to get a lot of work done, so Satellite and centralized automation are the most valuable features for us. We're dabbling into Ansible but not as much as we should be.
It's obviously a security-focused operating system versus some of the other operating systems that lay you down in the terminal as root. In Red Hat Enterprise Linux 9, you can't even root. It's disabled by default now. Overall, they are definitely more security conscious, and that's also because of their primary customer space.
For how long have I used the solution?
I've been using it for ten years or so. I've been using the solution since version 6.
What do I think about the stability of the solution?
The stability of what we have deployed is good. The only time it crashes is if we do something or we try to configure a control that one of the engineers doesn't fully understand, which then breaks it. A lot of it's just like us breaking it ourselves or a customer asking for something that wasn't initially planned. Just pure deployment is good.
What do I think about the scalability of the solution?
Its scalability is good. It's what they excel at. If we have 10 machines or 100 machines, they have the platforms to scale that up.
How are customer service and support?
Overall, the customer support is good. It's better than Microsoft support. They are above and beyond that. They are better than others in terms of response time, getting somebody who knows what they're talking about, and not spinning their wheel. Usually, within the first response or two, people figure out what we're trying to troubleshoot here. We're not going from one queue to another queue or anything like that.
I'd rate them a ten out of ten. I've never had an issue with it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had CentOS systems. When they changed upstream, we had to pivot some systems. We pivot some systems to Oracle Enterprise Linux, but then those eventually got transitioned to Red Hat as well.
The main reason for the switch to Red Hat was for the government customer and having a support contract. You can do Oracle Enterprise Linux without a support contract, but if you're going to buy one, you might as well get Red Hat at that point for the added benefits.
We use Kali for a couple of other use cases, and we probably won't replace it with Red Hat.
We've used a lot of flavors of Linux. One thing that sticks out for me, even in just the home lab environment or deploying at work, is that if there's some backward thing that we weren't planning on going into, if I look for a solution, nine out of ten times, I'm going to find an article on Red Hat's website where somebody has either a verified solution or somebody is talking about it and there are comments that are relevant. I hate going on ServerStack, Ubuntu Stack, or something like that, where somebody has the exact problem that you have, but there are no comments and no answers. I find that to be less true with the Red Hat platform.
How was the initial setup?
The initial setup is pretty straightforward but can be tedious at times because of the compliance things that we have to implement.
I just sat in on the training or the demo for the deployment platform, and we're already planning on setting up the Ansible automation platform where we also want to look into setting up this deployment tool because we do a lot of ISOs. We do a lot of kickstarts. We don't do any of the cloud tenants. We probably will switch to using the on-premise disconnected deployment capability because we can preconfigure everything and then run Ansible after the fact to get it all compliant.
What about the implementation team?
We're the integrators or implementors of the solution.
What was our ROI?
We're forced to buy the licensing, but it's also good. I and a couple of other staff members are all Red Hat certified engineers, and then we all have our own specialties, so we don't call them a lot, but when we submit tickets, it's definitely worth it.
The ROI is mainly in terms of needing to recover from any system downtime. If we don't have an engineer on a computer doing a certain piece of research, then we're wasting money or just not generating a product, so to have the support that we can call and then reach out to us in enough turnaround time holds value for us.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. The workstation licensing cost is fair. If you're running enterprise-level deployments, depending on what you're using, the volume licensing is good. I personally am worried that if they get so successful, they can increase the price, and then it won't matter because we'll be stuck on them. Hopefully, their open source mentality keeps that from happening. Where it's right now is good.
What other advice do I have?
In terms of the portability of applications and containers built on Red Hat Enterprise Linux, I don't know how much that applies to us. In our case, someone develops an application in a Podman container, and we ingest that and run it, but we're not doing much more than that. So, all of the Java-based applications that we run, are run within a couple of different containers, and that's about it.
I personally use Red Hat Insights in my home lab. We can't dial out for that for a lot of customer-based work, but I personally use it. It hasn't helped avoid any emergencies because it's super low risk for what I'm using it for, but I can see the benefit of it. In a more enterprise setup, such as health care where I used to work, things probably would have been interconnected, and we would have been using Insights, but we're not using it currently.
Overall, I'd rate Red Hat Enterprise Linux a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: December 2025
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