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reviewer2021034 - PeerSpot reviewer
Program Analyst at a government with 10,001+ employees
Real User
Platform used for four years for disaster assistance that has increased the speed of systems and offered consistent stability
Pros and Cons
  • "It has improved our organization's management and efficiency."
  • "The cost of this solution could be improved."

What is our primary use case?

We use this solution for disaster assistance. 

How has it helped my organization?

This solution has increased the speed of our technology. It is easy to troubleshoot using RHEL. RHEL's built-in security features and security profiles for helping to reduce risk and maintain compliance are good. It has also improved our organization's management and efficiency.

What needs improvement?

The cost of this solution could be improved. 

For how long have I used the solution?

I have been using this solution for four years. 

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,052 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a stable solution and we have not had any major issues when using it. 

How are customer service and support?

The customer support team are very responsive and always provide the help we need. I would rate the support a nine out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to use JBoss at my previous company.

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System admin at a tech vendor with 10,001+ employees
Real User
Stable and cost-effective solution that is easy to use and manage and operates with very little down time
Pros and Cons
  • "The most valuable feature of this solution is how easy it is to use."
  • "When there is downtime from a system admin perspective, this solution could improve how they communicate why this down time is happening."

What is our primary use case?

For applications, we are the OS support. We build servers and deliver applications.

How has it helped my organization?

RHELs overall effect on our organization's management and efficiency has been good. It's easy to support and involves no downtime. It is simple to handle, apply patches and maintain.

What is most valuable?

The most valuable feature of this solution is how easy it is to use.

What needs improvement?

When there is down time from a system admin perspective, this solution could improve how they communicate why this down time is happening. 

For how long have I used the solution?

I have been using this solution for seven years. 

What do I think about the stability of the solution?

This is a stable solution. Our machines reside on vSphere and when a server goes down, we have to find out the root cause. This requires pulling information from the vSphere. 

How are customer service and support?

I would rate the support for this solution an eight out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Solaris. We moved to Red Hat because it is easier to manage and more cost-effective. It is also easier to manage patches and security using Red Hat. 

How was the initial setup?

I was only involved in testing this solution during the deployment process. During testing, it was easy to make changes to configurations which also support our decision to use Red Hat. 

What's my experience with pricing, setup cost, and licensing?

This is a cost-effective solution.

What other advice do I have?

I would recommend this solution to others. It is easy to use, manage and handle with very little downtime. 

I would rate this solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,052 professionals have used our research since 2012.
reviewer2020998 - PeerSpot reviewer
Cybersecurity Engineer at a computer software company with 10,001+ employees
Real User
Linux distribution software that offers system security and ROI
Pros and Cons
  • "RHEL's effect on our organization's management and efficiency is noticeable because we check all the compliance boxes when we run STIG machines."
  • "The DNF package manager could be improved."

What is our primary use case?

Typically, we use this solution as a base to create and secure container images. Sometimes we use SELinux through RHEL and sometimes we only use RHEL. It is easier to apply STIG baselines to a RHEL system than other systems. We mainly use it for building and securing containers.

How has it helped my organization?

RHEL is different than any other Linux distribution folder. Folder locations are different and using this solution makes us more secure.

We are assured of added security because of the STIGs, automation and all the repositories that exist for securing Red Hat and SELinux. We have scripts that can automate the STIGing out of an RHEL machine, RHEL container or an RHEL BM.

It is also easy to troubleshoot using RHEL and follow the same process as other solutions such as Ubuntu, Debian, or Arch.

RHEL's effect on our organization's management and efficiency is noticeable because we check all the compliance boxes when we run STIG machines. It helps us because Red Hat is trusted in the governmental space. It also helps management save people's time by just having use of templated containers.

What is most valuable?

There's a lot more automation for STIGing out a Red Hat machine than there is in a Ubuntu or a Debian machine and this is one of the most valuable features. 

What needs improvement?

Since it's based off Fedora, I don't like the DNF package manager. 

For how long have I used the solution?

I have been using this solution for six months. 

What do I think about the stability of the solution?

It's very stable. I've never had any breaking issues when upgrading packages or versions. 

What do I think about the scalability of the solution?

We run this solution on a really small scale. We are a development group so we're not working on large-scale systems. We generate proof of concepts and then show that to the company for them to use so I can't really speak to how it scales.

How are customer service and support?

Red Hat's tech support and customer service are really good. The Red Hat team are my favorite people to work with. They are easy to work with and genuinely care. I would rate them a nine out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is mostly straightforward depending on the specific setup. We build our own containers and that is more complex but there are simplex supported setups. In both scenarios, maintenance only involves a few commands and is simple. It is maintained by two security engineers. 

What was our ROI?

From an ROI perspective, this solution helps us win contracts. Contract values are negligible to what the RHEL licensing cost is. It has a really large effect on our contract deals because it gives our work and service credibility.

What other advice do I have?

I would advise others to read up on the solution first. Try Fedora first before you get into Red Hat. There are some similarities and a lot of what you know about Linux transfers over. 

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Principle consultant at Active Data Consulting Services Pty Ltd
Real User
Top 20
Absolutely rock solid performance, security, stability and reliability.

What is most valuable?

Absolutely rock solid performance, security, stability and reliability, essential features for a business that needs to mission critical applications in a 24 x 7 environment.

Plethora of useful tools and services that just make getting the job done a lot less time consuming.

How has it helped my organization?

RedHat Enterprise Linux has been running mission critical systems in my organization now for nearly 8 years, in a 24 x 7 environment.

During this time we have never, ever had any of our servers fail to function as needed.

Red Hat Linux has given us five nines (99.999%) uptime for years.

For how long have I used the solution?

I have been using Linux in various forms for 10+ years

What was my experience with deployment of the solution?

Mainly just the usual issues one will encounter whilst learning the platform, working out the best way to deploy and configure the servers, other than that though, the actual deployments were very straight-forward.

What do I think about the stability of the solution?

None, our RHEL servers have been rock solid.

What do I think about the scalability of the solution?

No, we have RHEL servers of varying capacities and workloads, so far it's taken everything we can throw at it.

How are customer service and technical support?

Customer Service:

The technical support subscription is absolutely worth while if you need to use RHEL in production, knowing you can get support if you need it is comforting.

Technical Support:

I've lodged a few support tickets over the years and always had prompt, informative responses, I would rate their support as being excellent.

Which solution did I use previously and why did I switch?

We were using an earlier version of HP UX running on PA-RISC architecture, however we became concerned about the cost of remaining on the PA-RISC HP UX platform and possible future issues at virtualization.

How was the initial setup?

When setting up any Linux environment, make sure you understand how the LVM works. Other than that it was all fairly straight-forward.

What about the implementation team?

It was implemented in-house.

What was our ROI?

The uptime and reliability are the main ROI's, the product is also very competitively priced RE: Licensing, so many thousands of dollars in licensing costs alone.

The ROI on 10 years of rock solid reliability is almost impossible to calculate.

What's my experience with pricing, setup cost, and licensing?

In Australia, you need to go through a channel partner, shop around and find a good partner that understands the licensing model well.

Which other solutions did I evaluate?

We evaluated HP UX 11.23, which we had been using before hand. However HP (at the time) had not delivered an x86 port of HP UX at the time when we were going to virtualization, so we needed an alternative to HP UX as we could not move into onto VMWare.

RHEL ticked all the boxes and was support by our technology provider.

What other advice do I have?

Well worth a look if you want supported enterprise Linux.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2599974 - PeerSpot reviewer
System Engineer at a tech services company with 11-50 employees
Real User
Robust built-in security features that effectively mitigate risk and help maintain compliance
Pros and Cons
  • "I appreciate the simplicity of reporting in Red Hat Enterprise Linux."
  • "Red Hat Enterprise Linux has improved our uptime and security."
  • "Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team."
  • "Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team."

What is our primary use case?

Our servers utilize Red Hat Enterprise Linux for production and development environments due to the application's strong performance on this platform. Additionally, some workstations also use Red Hat Enterprise Linux as their operating system.

How has it helped my organization?

Red Hat Enterprise Linux has robust built-in security features that effectively mitigate risk and help maintain compliance.

Red Hat Enterprise Linux offers a comprehensive knowledge base that provides reliable support. When online searches fail to yield the necessary information, their resources consistently deliver the answers needed.

It also offers a positive management experience. Its monthly update patching, scheduled according to the number of users and their security profiles, facilitates efficient system maintenance and allows for the closure of inactive accounts.

I used the Red Hat LEAP feature when upgrading from Red Hat Enterprise Linux seven to eight, which simplified the upgrade process.

The Red Hat Enterprise Linux web console is user-friendly. Simply open a new terminal, log in, and enter our desired commands or searches.

Red Hat Enterprise Linux has yielded cost savings compared to a Windows environment, offering better stability, ease of use, and maintenance. Unlike Windows servers, it eliminates the need for reboots during updates, enhancing operational efficiency.

Red Hat Enterprise Linux has improved our uptime and security. 

What is most valuable?

I appreciate the simplicity of reporting in Red Hat Enterprise Linux. Running a command, tagging the log, and sending it to support is all it takes. The user-friendly interface has consistently improved from version four to eight, particularly in login and display features. Overall, the system is stable, easy to use, and maintain.

What needs improvement?

Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team. Response times need to be faster, and support staff should have access to more detailed procedures to address customer cases effectively.

For how long have I used the solution?

I started using Red Hat Enterprise Linux in 2019. Specifically, I started with Red Hat four and then upgraded to version eight.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is very stable. I would rate its stability as nine out of ten.

What do I think about the scalability of the solution?

Scalability is easy because Red Hat Enterprise Linux supports virtual machines. I would rate the scalability a nine out of ten.

How are customer service and support?

Technical support is taking a long time to resolve our issues, and we must monitor the resolution time for each ticket.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?


How was the initial setup?

The initial deployment is easy; follow the instructions and use the automatic setup. This straightforward process takes no more than 15 minutes, even for new users.

What's my experience with pricing, setup cost, and licensing?


What other advice do I have?

I rate Red Hat Enterprise Linux as nine out of ten.

We have Red Hat Enterprise Linux deployed in one location with 15 users.

We have local maintenance for Red Hat Enterprise Linux by certified admins. 

I recommend Red Hat Enterprise Linux for enterprise production environments due to its stability and proven industry track record.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2197257 - PeerSpot reviewer
Cyber Security Engineer at a financial services firm with 10,001+ employees
Real User
A highly stable solution that is super easy to use
Pros and Cons
  • "The product is super easy to use."
  • "The default settings are confusing."

What is our primary use case?

I use the solution to build web applications.

How has it helped my organization?

The tool provides more support, resources, and documentation than other products.

What is most valuable?

The product is super easy to use.

What needs improvement?

The default settings are confusing. I often change these settings to avoid problems.

For how long have I used the solution?

I have been using the solution for a couple of years.

What do I think about the stability of the solution?

The stability of the product is very good.

What other advice do I have?

I did not have issues finding configurations and changing settings as needed. I haven't had any issues like bugs or downtime while using Red Hat Enterprise Linux. Overall, it was a good experience. Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager IT Infrastructure at a government with 1,001-5,000 employees
Real User
Enables us to deploy current applications and emerging workloads across all virtualized hybrid cloud and multi-cloud environments
Pros and Cons
  • "The best system I've ever used is Red Hat, in terms of its ability and consistency of the operating system. Other than that, the vast majority of applications that I had, you can deploy Red Hat with the support of the vast majority of applications. We don't have many issues with the OS, the support is very good."
  • "I'm not sure how the support is being changed in terms of needing to pay for it. That's an area that can be improved. They should offer support without charging users for it."

What is our primary use case?

We use RHEL for database servers, a few of them run Oracle servers, and we are also using it for some of the network and infrastructure services.

How has it helped my organization?

The best operating system I've ever used is Red Hat, in terms of its ability and consistency of the operating system. Other than that, the vast majority of applications that I had, I could deploy those on Red Hat without much effort as it supported a vast majority of applications. I never faced any major issues with the OS, the support is also very good.

What is most valuable?

The most valuable features are:

  • The stability and reliability of the OS itself
  • Being open-source and leading the open-source market trends/ technologies
  • The wide variety of applications we can deploy on Red Hat
  • Their support 

I am a big fan of the OS and the user experience. They're very good. The OS is very stable and very good in performance as well.

RHEL enables us to deploy current applications and emerging workloads across all virtualized hybrid cloud and multi-cloud environments. It is one of the most stable OS that are available. 

We use RHEL to run multiple versions of the same applications and databases on a specific operating system. We have several deployments of database and a few of them are running on a bit older versions of Red Hat and some of them are running on newer versions. We are running different versions on different platforms. The management aspect is also very good, especially when we need updates on the different packages from the RH support network, management is easy.

We also use the tracing and monitoring tools to monitor OS as well as applications running on RHEL platform. The OpenShift is also a big plus through which you can manage and deploy enterprise-ready containerized workloads.

What needs improvement?

Being an advocate of open source technologies I always wished that Red Hat subscription/ support should be offered free of cost. Having said that, I understand the economics involved in running large enterprise like Red Hat; support cost is one area that can be improved. They should offer it at reduced prices.

For how long have I used the solution?

I have been using RHEL since the start of my technical career, which was around the mid of 2003. So it's been almost 18+ years. I started using RH when it was version 7.

What do I think about the stability of the solution?

Stability has always been a plus for RHEL. 

What do I think about the scalability of the solution?

Scalability is excellent. With the introduction of hybrid and multi-cloud support, one can scale up as well as scale out his workloads pretty easily. We usually scale up our traditional workloads when we need more resources i.e., during peak seasons. 

Four people in my team are responsible for deployment and support of Linux based workloads. 

We have around 300 virtual machines (VMs) and roughly 20% of them are running on Linux environment.

How are customer service and support?

Whenever I open a case, I believe the support team will be able to solve my problem. They are very good at it. The documentation RHEL provides is also very good. Almost all the time, I get a solution to my problem. :)

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are using other flavors of Linux OSes, that include Oracle Enterprise Linux (OEL) and CentOS, both of which are binary compatible with RHEL. We are also using a couple of other Linux flavors like Ubuntu and OpenSUSE.

How was the initial setup?

RHEL provides features that help speed our deployment. Installing on a physical server takes more time than installing it onto a virtual machine (VM).

Because of absence of local support in our part of the region, we did find some difficulties in the initial deployments with hardware vendors/ partners when we started in 2003. The local partners didn't have much knowledge of Linux environments at that time, and the support for hardware was also a bit tricky. The deployment took a couple of days until we got support from the hardware manufacturer.

Nowadays, it's very good. I managed to get good support from the hardware vendors after that incident.

We have our own deployment plans for the operating systems that include some baseline configurations and security checklists.

What about the implementation team?

We usually deploy in-house as we have a trained team. Occasionally, little help is sought from the vendor teams, some of them have skilled professionals.

What was our ROI?

RHEL offers an efficient, cost-effective and reliable OS environment for enterprise-level environments. Similarly cost of running operations and the scalability factors make RHEL a good choice for providing a better ROI. The feature set it offers, support for a variety of applications, ease of deployment, and an excellent level of support all result in a good ROI. 

What's my experience with pricing, setup cost, and licensing?

I believe for an enterprise-level operating system and the feature set RHEL offers, it's like any other enterprise platform cost. The introduction of OpenShift is also a big plus in terms of deployment and management of container based workloads. Red Hat as mentioned earlier can improve a bit on support/ subscription costs.

Which other solutions did I evaluate?

We had been using a couple of Red Hat variants for some scientific experiments that included Scientific Linux CERN (SLC) and Scientific Linux (SL), which were a confidence booster for choosing and deploying RHEL for production workloads.

What other advice do I have?

Since I started with version RH 7, I believe the GUI is quite close to any other GUI operating system. There have always been a variety of tools and features that attract a non-Linux user.  As already mentioned, RHEL has been a pioneer in open-source technologies; it continued to evolve with changing market needs, that has been a big success for them.

I would definitely advise choosing RHEL if you need stability, scalability, and reliability of the OS platform. I would be a big advocate for the use of Red Hat to any new person who wants to deploy his production workloads, on-prem or on cloud on a Linux environment.

I would rate it a nine out of ten. It's near perfect. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1571253 - PeerSpot reviewer
IT Manager at a financial services firm with 10,001+ employees
Real User
Useful Red Hat Satellite deployments, integrates well, and very stable
Pros and Cons
  • "We find the Red Hat Satellite deployments very useful. It integrates well with other solutions."
  • "It could be a bit more user-friendly. It could also be cheaper."

What is our primary use case?

We are using it for application services.

What is most valuable?

We find the Red Hat Satellite deployments very useful. It integrates well with other solutions.

What needs improvement?

It could be a bit more user-friendly. It could also be cheaper.

What do I think about the stability of the solution?

It is very stable. It is more stable than Windows Server.

What do I think about the scalability of the solution?

It is scalable. The number of users would be in thousands. They include IT teams and end-users who obviously don't even know that they're using it.

How are customer service and technical support?

I don't call them directly, but their technical support is good. 

How was the initial setup?

It was straightforward. Our deployments are automated. To deploy a build internally, it only takes half an hour, but that's usually in automation. It would probably take a couple of months to put the infrastructure in place to be able to deploy it.

What's my experience with pricing, setup cost, and licensing?

We have a site license on a yearly basis. Generally, we're okay with its price, but everything could be cheaper.

What other advice do I have?

I would recommend this solution to others. I would advise others to do their research before deploying it and make sure that they are up to speed with the OS and what it can do. It is fairly easy to use as long as you know what you're doing.

I would rate Red Hat Enterprise Linux (RHEL) an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.