Red Hat Enterprise Linux (RHEL) Reviews and Pricing

Konstantin-Spadijer

Senior Engineer at a tech services company with 51-200 employees

Apr 3, 2025

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Custom applications smoothly run on an extensively supported platform

Pros and Cons

"Overall, I would rate Red Hat Enterprise Linux (RHEL) nine out of ten."

"The technical support from Red Hat could be rated six out of ten because of the slow response times."

What is our primary use case?

Our primary use case involves running custom applications on Red Hat Enterprise Linux (RHEL). We mainly deploy it on-premises, with applications and custom-made solutions running on RHEL for our customers.

What is most valuable?

The most valuable features include the classical operating system features, extensive community support, and the integration of open-source with enterprise support. Our customers often choose Red Hat because they receive support for open-source software, which is a major reason for its use.

What needs improvement?

I am not sure what needs improvement as our customers haven't shared any specific feedback. Perhaps some minor enhancements like a more user-friendly knowledge base and faster technical support could be beneficial.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux (RHEL) for over ten years, with a recent focus on it in the last few months.

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Red Hat Enterprise Linux (RHEL)

March 2025

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What was my experience with deployment of the solution?

During deployment, I did not encounter any challenges. The initial setup process was straightforward and easy, similar to other operating systems. Deploying on a virtual machine takes about twenty minutes, and using Red Hat Satellite allows for the deployment of multiple machines simultaneously.

What do I think about the stability of the solution?

I find that Red Hat Enterprise Linux (RHEL) is highly stable, and I would rate its stability nine or ten out of ten. It is a fully enterprise-grade operating system, and stability is crucial for our customers.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) is very scalable, and I would rate its scalability at nine or ten. Scalability is vital for our customers as they often expand their infrastructure.

How are customer service and support?

While the technical support could be faster, the Red Hat Enterprise Linux (RHEL) community service is excellent. The technical support from Red Hat could be rated six out of ten because of the slow response times.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was very easy and straightforward. I didn't experience any problems during the setup process, similar to other operating systems.

What about the implementation team?

The deployment process depends on customer specifications. After discussing and agreeing on the specifications, we proceed with the deployment. We guide customers and provide recommendations as needed.

What's my experience with pricing, setup cost, and licensing?

I do not have specific knowledge about pricing as I am not a seller. The price varies depending on the customer and the project. Therefore, I cannot provide an exact evaluation of pricing.

What other advice do I have?

Overall, I would rate Red Hat Enterprise Linux (RHEL) nine out of ten. The knowledge base could be improved to be more user-friendly as it currently requires getting used to.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: integrator

Last updated: Apr 3, 2025