We use OpenShift for Health and Human Services to build an integration platform and deliver services. We use it to support public sector companies and organizations and we build an integration platform for the Medicaid information system.
We started using OpenShift because we have an alliance and connection with them from one of our previous projects.
Director at a financial services firm with 10,001+ employees
Cloud-based Kubernetes solution used to build integration platforms and offers good customer support
Pros and Cons
- "We want to build a solution that can be deployable to any cloud because of client requirements and OpenShift allows us to do this."
- "This solution could be improved by offering best practices on standardization and additional guidance on how to use this solution."
What is our primary use case?
How has it helped my organization?
We want to build a solution that can be deployable to any cloud because of client requirements and OpenShift allows us to do this.
What needs improvement?
This solution could be improved by offering best practices on standardization and additional guidance on how to use this solution.
For how long have I used the solution?
I have been using this solution for two years.
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What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
We are not yet using this solution in production so I cannot speak to scalability yet.
How are customer service and support?
The customer support for this solution is good. We have a consulting agreement, so we are getting good support.
I would rate their support an eight out of ten.
How would you rate customer service and support?
Positive
What was our ROI?
We do see a return on investment from using the solution.
What other advice do I have?
I would advise others to review the applicability of the solution to your business. There can be some limitations on the usage of this solution for some products and software.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners

Senior System Engineer at a tech consulting company with 10,001+ employees
An expandable solution with an easy initial setup phase and a great GUI
Pros and Cons
- "The product's initial setup is very easy, especially compared to AWS."
- "Latency and performance are two areas of concern in OpenShift where improvements are required."
What is our primary use case?
Compared to OpenStack, OpenShift is the best product in the market. There are plenty of cloud service providers who use OpenStack or other open-source products, but OpenShift is the best. Even AWS is just an okay product, but they have different proprietary software, which is not the same as OpenShift.
What is most valuable?
The most valuable features of the solution stem from the product's GUI, and other such areas of the product have been set up. Compared to AWS, OpenShift is better.
What needs improvement?
Latency and performance are two areas of concern in OpenShift where improvements are required.
OpenShift's scalability has scope for improvement.
OpenShift's technical support team needs to improve the support they provide to my company since the support we currently receive depends on the support package we have from the ones that OpenShift offers, like platinum, gold, or silver. OpenShift's technical support team is good, but it takes time for them to find the root cause of a particular issue. One of the clients of my company doesn't face many issues with the product, so we don't use much of the technical support. I can say that OpenShift's technical support team is okay in general.
I have experience with the product, but I don't possess a large amount of technical knowledge to comment on what functionalities need to be added to the product.
For how long have I used the solution?
I have been using OpenShift for two years. My company is a user of Red Hat products.
What do I think about the scalability of the solution?
It is a scalable or expandable solution. Scalability-wise, I rate the solution an eight out of ten.
Eight members of my company's team use OpenShift.
How are customer service and support?
For one of my company's clients, we have to deal with the technical support team of OpenShift. With Red Hat, my company has platinum support. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
AWS and DigitalOcean are products with which I have some experience.
Kubernetes on AWS is a bit complex to set up, whereas OpenShift is easier for me to set up. However, they use the same things during the setup process. OpenShift is just a better product for a new user compared to AWS since the former is easier to understand.
How was the initial setup?
The product's initial setup is very easy, especially compared to AWS.
The solution is deployed on a public cloud since half of the deployment is in the data center and half of it is in the cloud.
What's my experience with pricing, setup cost, and licensing?
My company makes payments towards the licensing costs attached to OpenShift.
Which other solutions did I evaluate?
During the evaluation phase, I looked at Google Cloud.
What other advice do I have?
I carried out OpenShift's integration process for two or three firms as a part of the team, so it was not done by myself alone. I did carry out the integration process for AWS. Comparing OpenShift with AWS, I found the former to be much easier.
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Red Hat OpenShift
March 2025

Learn what your peers think about Red Hat OpenShift. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
IT Specialist at a financial services firm with 10,001+ employees
Easy to deploy with good automation and reduces time to market
Pros and Cons
- "The security is good."
- "The interface could be simplified a bit more."
What is our primary use case?
I primarily use the solution for deploying Springboot applications and Engine X among other things.
How has it helped my organization?
In the company, if transactions rise, we can scale up the solution easily. It's flexible and we're able to ensure it meets our needs based on its ability to autoscale.
What is most valuable?
The deployment is easy.
The security is good. I'd rate it 4.5 or five out of five. I'm satisfied with the security on offer.
The product can scale well automatically.
OpenShift can be deployed on-premises and on the cloud. It helps us comply with regulatory issues that would require at least a portion to be covered by on-prem usage.
The automated processes are really great. It helps with development time and the end product quality. It helps by being so flexible, which translates into easier development. It helps take some stuff off our plate.
The solution's code ready workspaces have reduced project onboarding time. It's really simple to deploy on OpenShift. The reduction levels have been around 35%. It also reduces time to market due ot the faster development times. The reduction has been around almost 20% based on some administration we ned to handle in order to maintain compliance.
What needs improvement?
The flexibility is nice, yet comes with great sacrifice. It's much more complicated in general. We'd like the flexibility on offer to be simplified a bit so that we don't have to do so many workarounds.
The interface could be simplified a bit more.
For how long have I used the solution?
I've been using the solution for one and a half years.
What do I think about the stability of the solution?
The stability of the product is good. There may be a few bugs, however, in general, it works quite well.
What do I think about the scalability of the solution?
The product is scalable.
We have 100 or hundred users on the solution right now in our organization. Most are developers. Some are end-users. There might be a handful of admins as well.
How are customer service and support?
Technical support isn't used really. I've never called them personally.
Which solution did I use previously and why did I switch?
We previously used a different solution. We switched to this product since it was more flexible.
We have considered building our own container platform as well since we needed something on-prem. However, OpenShift already provided what we needed, and so it wasn't necessary.
I'm not sure if we also use any other Red Hat products.
How was the initial setup?
The initial setup was not done by me. I only work with the solution.
What's my experience with pricing, setup cost, and licensing?
I don't directly deal with pricing or handle the negotiation on licensing. I can't speak to the exact price.
What other advice do I have?
We're a customer and end-user.
I do not use the solution on the vendor's open stack platform.
It's a good idea to explore the solution first before really jumping in. Also, companies need to understand the costing and the SSL before jumping into a deployment.
I'd rate OpenShift at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Department Digital Center of Excellence at Pegadaian
Useful containers and reliable
Pros and Cons
- "The most valuable feature of OpenShift is the containers."
- "OpenShift can improve monitoring. Sometimes there are issues. Additionally, the solution could benefit from protective tools if something was to happen in our network."
What is our primary use case?
We are using OpenShift as a microservice platform.
What is most valuable?
The most valuable feature of OpenShift is the containers.
What needs improvement?
OpenShift can improve monitoring. Sometimes there are issues. Additionally, the solution could benefit from protective tools if something was to happen in our network.
In a new release of OpenShift, they should add Kibana, Grafana, and Elasticsearch.
For how long have I used the solution?
I have been using OpenShift for approximately two years.
What do I think about the stability of the solution?
OpenShift is stable. However, I feel it could be better but the local implementor is not giving us all the information.
What do I think about the scalability of the solution?
We use OpenShift on a daily basis. We have one engineer for the operation and a pre-engineer for monitoring. Additionally, we have more than five to handle the daily work.
How are customer service and support?
We are using a local vendor for the support. They can handle level one and two support when we have issues.
How was the initial setup?
The initial setup of OpenShift is complex. We have two types we do, but active active does not work, only active passive does.
What about the implementation team?
We used a local vendor to do the implementation and maintenance.
What other advice do I have?
I rate OpenShift an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist at a government with 10,001+ employees
Stable and scalable platform used for containerization and to manage different applications in a simple way
Pros and Cons
- "The most valuable aspect of this solution is the great customer service and the ability for our team to get assistance when we need it."
- "This is a fairly expensive solution."
What is our primary use case?
We use this solution as part of our containerization so that we can manage different applications in the system. We use it to make the CICD pipeline and integrations smoother.
How has it helped my organization?
This solution really makes a lot of the containerization work really simple and reduces complexity which is important for us.
What is most valuable?
The most valuable aspect of this solution is the great customer service and the ability of our team to get assistance when we need it.
For how long have I used the solution?
This solution has been used by our business for three years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
I would rate the support for this solution a nine out of ten.
How would you rate customer service and support?
Positive
What was our ROI?
It seems like we're getting a pretty high return on our investment because of our ability to navigate, integrate and migrate across platforms. We have gone from one cloud platform to a new platform and that has been almost seamless and exceptionally simple.
What's my experience with pricing, setup cost, and licensing?
This solution is fairly expensive but comes at an average cost compared to other solutions in the market.
What other advice do I have?
I would rate this solution a ten out of ten because this solution has been able to adapt to our needs as we continue to innovate.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
TechOps Engineer - Middleware & Containers specialist at EBRC -European Business Reliance Centre
We can operate client’s platform without downtime during security patch management
Pros and Cons
- "We are able to operate client’s platform without downtime during security patch management each month and provide a good SLA (as scalability for applications is processed during heavy client website load, automatically)."
What is our primary use case?
Used for multiple environments and clients. Providing details is not possible due to NDA constraints. This main purpose of this kind of Platform is a Production grade Environment where Data Protection and Release Management is managed by the Service Provider.
How has it helped my organization?
We are able to operate client’s platform without downtime during security patch management each month and provide a good SLA (as scalability for applications is processed during heavy client website load, automatically).
What is most valuable?
All security features. Our company is focused on sensible information management and security is the most important part.
The other feature we don't find elsewhere is the ImageStream feature which helps to manage Environments or Release promotion.
What needs improvement?
We submitted over 25 requests for enhancement to Red Hat from the beginning of the OpenShift version 3.1, and they were implemented in the last version of the product 3.11.
The main drawback was the upgrade from Openshift Enterprise 3.11 to Openshift Enterprise 4 up to now.
But the new release Openshift Enterprise 4.2 add a way to migrate from old cluster to the new one easily based on Appranix solution. Namespaces with all data-protection mechanism is taken into account.
For how long have I used the solution?
One to four years.
What do I think about the stability of the solution?
This product is Production Ready. The Common Red Hat ERRATAs (security, enhancement, bug fixing) + Platform ImagesStreams provide a way to be updated with Security Constraints without backward compatibility issue.
Platform agility provides the Blue Green deployment workflow which makes available a new Business Unit version easily. ITOps Engineer defined resource capping, this help to gain stability.
What do I think about the scalability of the solution?
ITOps Engineer manage scalability easily aligned with Client's resources and its SLA's thanks to native features found in this product.
Which solution did I use previously and why did I switch?
Based on Kubernetes vanilla, or Rancher or other PaaS, security is quite heavy to integrate with RBAC, network policies or namespaces isolation.
With Openshift Origin or Enterprise we avoid security management which is managed automatically at namespace level.
Which other solutions did I evaluate?
Rancher was in the loop and kubernetes vanilla in ~2015.
What other advice do I have?
Developers maturity is a key point.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software engineer at ACI Worldwide
The solution is very stable, and scalable, with a lot of support features
Pros and Cons
- "The most valuable feature is the auto scalers for all microservices. The feature allows us to place request limits and it is much cheaper than AWS."
- "The metrics in OpenShift can use improvement."
What is our primary use case?
Our organization is the product and we have applications that are based on microservices. Our microservices are deployed on OpenShift.
How has it helped my organization?
The security features and the support from Red Hat are strong and they have helped our organization.
Integrating the gen case and the CSC pipeline has allowed us to automate processes in OpenShift, reducing the time taken significantly. The system runs smoothly without any issues.
What is most valuable?
The most valuable feature is the auto scalers for all microservices. The feature allows us to place request limits and it is much cheaper than AWS.
What needs improvement?
The metrics in OpenShift can use improvement. There are vast metrics and if OpenShift can provide the geometric thread that would be helpful.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable with no downtime.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
Generally, our tickets are resolved within 15 days.
How would you rate customer service and support?
Neutral
How was the initial setup?
Based on feedback from my colleagues, the initial setup is complex with a lot of dependencies to set up the environment.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
We use the license-free version of Red Hat Openshift but we pay for the support. The support fee is expensive.
What other advice do I have?
I give the solution a nine out of ten.
We currently have 100 people using the solution made up of architects, developers, DevOps teams, and testing engineers.
Maintenance is required every two months to restart the ports that get hung up. The solution requires between two and five people for maintenance.
We have built our own container platform. We have lots of products deployed on OpenShift. And there are lots of namespaces all deployed on the same OpenShift control platform. Everything is running fine.
OpenShift is a very stable solution with a lot of support features. I recommend the solution.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Head of Architecture at a financial services firm with 10,001+ employees
An easily scalable solution offering good cluster management and continuous improvements with upgrades
Pros and Cons
- "We have found the cluster management function to be very good with this product."
- "We experienced issues around desktop security, that stopped us implementing a new feature that had been developed."
What is our primary use case?
We use the solution for container orchestration and management.
What is most valuable?
We have found the cluster management function to be very good with this product. Also, each new version of the product has made upgrading easier and faster to carry out.
What needs improvement?
We experienced issues around desktop security, which stopped us from implementing a new feature that had been developed. This needs to be improved in order to expand the usage of the product.
For how long have I used the solution?
We have been working with this solution for around two and a half years.
What do I think about the stability of the solution?
We have found the solution to be very stable.
What do I think about the scalability of the solution?
We have found the solution to be very scalable during our time using it, and we now have a large number of transactions passing through the product.
How are customer service and support?
The technical support is good, but they have been slow to respond in the past. The issues were resolved effectively, but it took some time for this to happen.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of the solution was hard, and took around three months to deploy completely.
What about the implementation team?
We used a third-party vendor for our implementation, and they were very knowledgeable.
What's my experience with pricing, setup cost, and licensing?
Depending on the extent of the product use, licenses are available for a range of time periods, and are renewable at the end of the period.
What other advice do I have?
I would recommend that organizations pay a lot of attention to the initial design and setup of the solution to ensure that it is optimized for their needs, as it isn't easy to make changes once this is complete.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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