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Salesforce Identity pros and cons

Vendor: Salesforce
4.0 out of 5
323 followers
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Pros & Cons summary

Prominent pros & cons

PROS

Salesforce Identity offers valuable pipeline management features, allowing users to track the pipeline anytime.
Users find it easy to connect with high management teams or board members through Salesforce Identity.
The platform provides a great user experience with full customization to meet client needs.
The single sign-on feature of Salesforce Identity enhances an organization's overall security posture.
Salesforce Identity is very easy to understand.

CONS

Salesforce Identity should incorporate artificial intelligence features to enhance marketing activities.
Salesforce Identity requires more expertise for effective application.
Salesforce Identity could be more user-friendly and less complex to implement.
Salesforce Identity currently demands extensive coding and technical work, making it less accessible for non-technical users.
Salesforce Identity performance is sluggish.
 

Salesforce Identity Pros review quotes

Mitesh (Mitesh) Kumar - PeerSpot reviewer
Mar 27, 2024
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
AN
Oct 17, 2019
The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members.
reviewer1553469 - PeerSpot reviewer
Apr 14, 2021
The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time.
Mrunali Khobragade - PeerSpot reviewer
Jun 3, 2024
The solution is very easy to understand.
CB
Aug 3, 2023
Salesforce Identity is a very user-friendly solution.
 

Salesforce Identity Cons review quotes

Mitesh (Mitesh) Kumar - PeerSpot reviewer
Mar 27, 2024
Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person.
AN
Oct 17, 2019
The interface should be simplified and the dashboard has a lot of options but could be improved.
reviewer1553469 - PeerSpot reviewer
Apr 14, 2021
The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms.
Mrunali Khobragade - PeerSpot reviewer
Jun 3, 2024
The product is slow.
CB
Aug 3, 2023
Salesforce Identity needs more expertise in the application.