SAP Business Communications Manager Reviews

Name: SAP Business Communications Manager
Brand: SAP

Vendor: SAP

148 followers

What is SAP Business Communications Manager?

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

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Buyer's Guide

Contact Center Platforms

November 2024

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Helped 816,406 peers since 2012

SAP Business Communications Manager mindshare

Product category:

As of November 2024, the mindshare of SAP Business Communications Manager in the Contact Center Platforms category stands at 0.7%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Contact Center Platforms

Learn more about SAP Business Communications Manager

Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
Enhanced presence information and routing.
Transfer, toggle, hold, and outbound call functions.
"Queue callback" and speech recording.
Real-time monitoring and reporting.
CRM IC, contact center softphone, and office softphone.

SAP Business Communications Manager was previously known as Business Communications Manager.

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SAP Business Communications Manager customers

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Contact Center Platforms

Contact Center Infrastructure