SAP SuccessFactors Learning Reviews

One valuable aspect of SAP SuccessFactors Learning is its stability and established customer base, particularly evident in modules like Employee Central. Its uniqueness and robust features make it a valuable tool. 

One area I would like to improve in SAP SuccessFactors Learning is the overall user experience and product feedback loop. Drawing from my experience with Oracle, where user feedback was integral, I believe SAP could benefit from a similar approach to enhance usability and address concerns, especially regarding stability and complexity, particularly in modules like Employee Central. 

I have been working with SAP SuccessFactors Learning for over six years.

I would rate the stability of SAP SuccessFactors Learning as an eight out of ten. It is quite good.

SAP SuccessFactors Learning is a scalable solution. I would rate the scalability as an eight out of ten. We have over a few thousand end users of the solution.

Tech support with SAP, including for modules like Employee Central, can sometimes be challenging, often requiring ticket escalation for timely responses. Overall, I would rate the support as a seven out of ten.

Neutral

Before SAP, I primarily worked with Oracle for over 15 years, specifically in their solution support center in Cairo. 

Compared to products like Oracle, SAP can be more complex to learn and manage, making it challenging for newcomers without extensive training opportunities.

We have approximately 100 people on our technical team, including administrators, consultants, support management, and team leads, who handle deployment, maintenance, and support tasks for our systems.

The pricing for SAP SuccessFactors Learning is subscription-based and can be costly, often requiring significant infrastructure.

As the director of operations and support center head for SAP, I have noticed a significant challenge in finding experienced consultants, especially for modules like Employee Central. Despite the product being in the market for many years, there is still a shortage of skilled professionals. This could be due to the complexity of the product and a potential lack of comprehensive training opportunities.

I would recommend SAP SuccessFactors Learning to other users. Overall, I would rate it as a seven out of ten.

They must listen to the modules or similar content. Recruiting is vital for performance, creating a learning management system for a ten percent improvement, and also monitoring competition through CNACP.

Safety is the most robust aspect of this platform. They don't intend to market this model; they employ multifactor authentication in the Voyager system.

The application integration between cloud and on-premises storage has been completed. However, there is still room for improvement in integrating EC and SAP applications. I believe more enhancements are necessary. Additionally, the onboarding process, particularly in the morning, demands a high degree of intelligence. Morning onboarding is a component of the onboarding modules, and from a technical perspective, it represents a significant area for improvement.

I have been working with SAP SuccessFactors Learning since 2018.

It is scalable. 

SAP technical support is generally quite reliable, but we have encountered some delays with certain support tickets. However, the recent introduction of a new center code, specifically for the Customer Interaction Center security, has accelerated technical support. They've also introduced an option for adopting support through multiple support channels. This includes a ticketing system, extra chats, and customer interaction centers. The introduction of these channels has been beneficial, as response times have improved significantly. In the past, responses typically took up to two days, but now, you can expect to receive a response within the same day. When you open a ticket, it usually takes only three to four hours for them to assign it to the appropriate team. Once the ticket is with the dedicated team, they provide a solution design promptly. This system works well for us because it gives us a clear understanding of when the issue will be resolved, whether it will be a quick fix or take more time.

For the implementation, it varies depending on the company's size. If the company is relatively small to medium-sized, it will typically take three to four months. In the case of larger enterprises, the implementation period extends to six to eight months. To begin, we require an analysis team to set up something known as a configuration workbook. This workbook is essentially an Excel sheet that we share with clients for them to input all the necessary configuration values. Additionally, we can activate a safety practice feature, which is a valuable aspect of implementing best practices.

By enabling these best practices, we can integrate them into the system and commence the first iteration or workflow with the client on the business processing side, using sample data. Subsequently, we work on incorporating additional business processes based on the customer's requirements. Configuring these business processes, which is of moderate complexity, typically takes around thirty minutes for each course of action.

It required a consultant for the deployment. We are familiar with the system, and configuring it is straightforward. It doesn't demand extensive experience to set up. I can handle the configuration easily. The only aspect that adds complexity to the configuration is the payload, which is expected due to its high performance and configuration requirements. However, for other modules, there's no need for a dedicated team to safeguard them.

For smaller to medium-sized businesses, the requirement typically ranges from two to six individuals. In the case of large enterprises, you would need at least five to seven team members.

You need to procure licensing and it is expensive.

For specific reasons, this solution stands out. It's the sole option that offers localized data for all significant extensions. Specifically, in the case of Egypt, it covers all aspects comprehensively. Even in situations where there isn't a dedicated organization, it can still address localization requirements in certain countries. When it comes to a native cloud solution for HR, this is the exclusive option available that can effectively encompass a wide range of cloud modules.

I would overall rate it a nine out of ten.

Employee Central and Time Off features have been most beneficial for tracking employee progress. We can learn a lot. Once we learn Employee Central, we can learn any module. The analytics and reporting features are very helpful.

There is a release every six months. The certifications are valid for only six months. It is a drawback. We must pay every six months unless we work in an organization and have access to a learning hub. If we have a learning hub, we can do the delta certification for free. Every six months, we have to take the Delta exam to keep the certification active.

I have been using the solution for more than five plus years.

I rate the tool’s stability a two to three out of ten. The tool had a bug. We were working on rehiring an employee. We raised it to the SAP community. It took the team a couple of days to solve it. It should have been done in an hour or two. The person from SAP, my client, and I had a meeting. It was solved in a couple of days.

The tool has high scalability. Our clients are enterprise businesses.

The initial setup is easy. The tool is cloud-based. The time taken for deployment depends on the requirements. If we implement it from scratch, it takes months. If the implementation only needs a few configurations, it takes a couple of weeks.

The tool is cheap. There is no maintenance.

I am an implementation and support partner. I will recommend the solution to others. Overall, I rate the product a nine out of ten.

SAP SuccessFactors Learning offers a comprehensive suite of features for training management. It allows us to create training plans, maintain budgets, and define costs. The solution automatically calculates costs and offers extensive integration capabilities with virtual learning platforms such as Teams and WebEx. It allows for smooth integration with other OCN applications.

The platform now offers an improved user interface with options like custom cards and banners that enhance the user experience. Earlier, we had to use applications like Jam to enhance learning interactively, but now everything can be handled within SAP Learning.

SAP SuccessFactors Learning has valuable features such as a new user interface with custom cards and banners, and gamification, allowing for interactive learning. Although not widely used, gamification can be integrated with third-party providers seamlessly.

The LXP or employee experience part is missing from SAP SuccessFactors Learning. While there is management capability, the experience is lacking. Additionally, a learning plan for forecasting and training needs analysis is absent, which we currently offer as a third-party solution.

I have been working with SAP SuccessFactors Learning for approximately eleven years. Initially, I worked with Plateau before it was acquired by SAP.

The solution is stable, and I would rate it eight point five out of ten. There are no significant issues with its stability.

I would rate the scalability of SAP SuccessFactors Learning as eight point five out of ten. It handles an increase in the number of users effectively.

I am not very impressed with SAP's customer service and support. I would rate them a five out of ten. The quality of the service could be improved since sometimes they seek to charge for simple tasks.

Neutral

I used Oracle Learning when it was on-premises. SAP’s cloud learning is easier to maintain and less cumbersome than on-premises solutions.

The initial setup is straightforward. SAP SuccessFactors Learning is pre-integrated now, simplifying the setup process.

The pricing is pocket-friendly if you have more than five hundred users. I would rate the pricing seven out of ten as it can be expensive for less than five hundred users.

The main competitors are Cornerstone and Oracle Learning. Microsoft Learning is also emerging as a competitor.

I recommend SAP SuccessFactors Learning for enterprises with more than five hundred employees. It seamlessly integrates various modules and functionalities.

I would rate it an eight out of ten.

The main purpose of the learning management system is just to train our company's people. It is a complete end-to-end cycle, starting from hiring to retirement. When the tool completes a cycle, there is a performance evaluation, and whenever it happens, some candidates are marked under the PIP section. In the aforementioned case, you can assign any training to an employee, and his or her manager can see what should be the right fit or right training program, so it can be a soft skill program, which could be internally led by someone or a trainer-led program.

The only drawback of the tool is that it is dependent on its database. For soft skill documents, we have to purchase a separate component from any third party that provides better content for the training. The basic structures should be included in the tool.

I have been using SAP SuccessFactors Learning for three years. My company is a gold partner of SAP.

It is a stable solution.

It is a very scalable solution. Based on your number of employees or candidates, if it is increasing, you just have to add it to the hierarchy, and by default, it will show in the hierarchy. You can add a training program, and you can reuse your existing or saved training video video sessions with anyone.

When it comes to the solution's technical support, I feel that since it is a subscription-based model, you have to purchase a license for a year. For sustainability or maintenance, you definitely have to have an agreement with some partner, especially in case of the need for additional features or to enable, maintain, or change anything. You have to depend on the partner who is supporting you. Nowadays, maintenance costs have already been reduced a lot.

As a practice head, I have worked three years with SAP's various components, including SAP SuccessFactors EC-ECP Employee Data Replications and other areas involving recruitment, onboarding, succession, and learning. The learning management system was also part of the tool.

The product's initial setup phase is straightforward.

The product's implementation phase was straightforward.

The solution can be deployed in four months with the help of one person.

Whether there is an ROI or not is something that depends on whether you are from pharma, engineering, or some other areas where the tool can be useful.

The tool's licensing model is very straightforward, so you just have to purchase the license. You will get the relevant mail from SAP, and accordingly, you have to proceed with the provisioning enablement, after which you can start the configuration. Overall, the life cycle is very short, with three months for configuration and deployment and then one month for Hypercare. You can go with extended support, which is standard in nature.

Speaking about how the product is helpful in compliance training, I would say that most of the things, like attendance or who has attended a training, and the quiz and the questions based on after training sessions, you can rate how seriously he or she has undergone a training session. You can also publish the certificate for the training and calculate the cost or define the budget.

Speaking about how the product is helpful in reporting and analytics features, I would say that with EC in SAP, you have all dotted, direct lines, and dotted lines, and in such a case, by default, the workflows and other things are part of your delivery. In the same session, when you talk about a learning management system, you have your team, and being a manager, you can assign any training program to anyone. In some cases, if the company is into technical equipment manufacturing, with every piece of equipment, the managers assign some training to the customers or the dealers.

There is an admin ID. Through the admin ID, whatever content you want to add or create can be managed. Once you can plan a training schedule for the entire year, you can add the budget, and you can check the rules of people who have already gone through the learning. On the reporting side, everything is very good.

In GROW with SAP, many things depend on AI because they have already implemented it. SAP is coming up with all AI features in GROW with SAP. Their advantage is that any user who goes with GROW with SAP can leverage the AI part. The drawback, which I can foresee, is that with AI, the standard configurations are the best practices. Any customer is going to need any customization. In that case, AI will not work 100 percent.

The biggest learning from the use of the solution rewards is the fact that the growth of the employees is directly related to the product. If you are using the product, then you can definitely upscale your employees with soft skills, technical skills, or any other skills based on their business model.

I rate the tool a nine out of ten.

We deployed SAP SuccessFactors Learning for LMS (learning management system). We have created our own content and made mandatory courses for a few lines of business.

The most valuable features of the solution were the deployment and onboarding. The solution's customization and reporting were very easy. The solution's interface is very user-friendly when creating or consuming course content.

The solution should have a more user-friendly dashboard because its current dashboard is not so great. It would be more helpful if it could be integrated with the standard integration available with SAC. That would help the managers, supervisors, and department heads.

I have been using SAP SuccessFactors Learning for eight years.

The solution's stability is challenging because of the inherent problems that come with a cloud solution.

I rate the solution a six out of ten for stability.

SAP SuccessFactors Learning is a scalable solution. Around 1,000 users use the solution in our organization.

I rate the solution a nine out of ten for scalability.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

A small team of six people deployed the solution in eight weeks in our organization.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a one out of ten.

The solution's integration was homogeneous because it works with other SAP products. There were no issues, and we used the local APIs to connect.

We used to generate weekly and monthly reports, and there were jobs or schedules created for reporting based on the date of onboarding and an employee's role. That used to help the immediate supervisor and the employee understand where they stood regarding the allocated courses or the learning path.

We faced challenges usually in the course content creation. That was our only challenge because we didn't have people who could create the content the way we wanted. Over a period of time, we could train a few of our internal employees to do that, and we were able to work on that challenge as well.

Now, subject matter experts would provide the content. A team would create the content and work with the subject matter expert to see how to deploy it. Then, a deployment plan is made, and the contents are rolled out.

SAP SuccessFactors Learning is a cloud-based solution.

Overall, I rate the solution a seven out of ten.

This solution is used for employee management, including departments and employee life cycle processes. We manage all employee life cycle events within this application, such as promotions, transfers, job changes, organization changes, global contracts, assignments, and everything related to the employee life cycle, from hiring to termination.

I find the user interface user-friendly compared to the initial application. It has improved resource allocation and access functions. It also reduces the number of clicks required to perform tasks, making it more efficient than legacy solutions.

There is always room for improvement. In my opinion, the price could be cheaper.

We have been using it for the past three years.

It is a stable solution. 

It is a scalable solution. 

It depends on the customers and their specific feature requirements. As consultants, we consider the customers' needs and provide recommendations.

So, it depends on the customers and their desired system features.

The initial setup was not complex, it was simple. The deployment time depends on the workforce, the number of employees, the number of entities across the country, and other factors.

On average, it takes around one year to implement a complete solution. However, if there are many entities all around the world, it may take longer.

The pricing changes and the license amount is quite costly. It is competitive compared to other solutions in the market. It may provide a technical advantage in terms of competition with enterprise solutions.

I have experience in SuccessFactors. I'm currently working in a company that is in the process of implementing a Tango solution for recruiting and onboarding.

So, it seems that before we implemented SuccessFactors, they were using Tango. They have been using SuccessFactor for five years.

On a scale from one to ten, I would rate SAP SuccessFactors around eight out of ten. I would recommend SuccessFactors for future use.

We use this solution for our company website. I use it either through my mobile or through my laptop and access the learning modules that are already there in the organization.

The entire organization is using this solution. It's about 500,000 users.

The interface is really friendly, and the training embedded in it is very easy to use, explore, and search. The catalog is pretty strong.

I am talking about SAP in general, so there are multiple screens that you have to go through, and it takes some time to get used to it.

The screens are friendly but rather than having a single interface, there are multiple layers.

I've been using it for one month now.

It's stable.

The solution is scalable. The onboarding is simple for new employees. I think my company is planning to increase usage.

Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.

I would rate this solution 8 out of 10.

It's there for a bigger organization. For smaller organizations, it does not make sense to invest in it. It's an enterprise-based solution for organizations that have more than 5,000 users.