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Imran  Rafi - PeerSpot reviewer
SAP HXM & Integration consultant at Kaar Technologies
Real User
Top 5Leaderboard
Reduces the number of clicks required to perform tasks and stable solution
Pros and Cons
  • "I find the user interface user-friendly compared to the initial application."

    What is our primary use case?

    This solution is used for employee management, including departments and employee life cycle processes. We manage all employee life cycle events within this application, such as promotions, transfers, job changes, organization changes, global contracts, assignments, and everything related to the employee life cycle, from hiring to termination.

    What is most valuable?

    I find the user interface user-friendly compared to the initial application. It has improved resource allocation and access functions. It also reduces the number of clicks required to perform tasks, making it more efficient than legacy solutions.

    What needs improvement?

    There is always room for improvement. In my opinion, the price could be cheaper.

    For how long have I used the solution?

    We have been using it for the past three years.

    Buyer's Guide
    SAP SuccessFactors Learning
    October 2024
    Learn what your peers think about SAP SuccessFactors Learning. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    816,406 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    It is a stable solution. 

    What do I think about the scalability of the solution?

    It is a scalable solution. 

    Which solution did I use previously and why did I switch?

    It depends on the customers and their specific feature requirements. As consultants, we consider the customers' needs and provide recommendations.

    So, it depends on the customers and their desired system features.

    How was the initial setup?

    The initial setup was not complex, it was simple. The deployment time depends on the workforce, the number of employees, the number of entities across the country, and other factors.

    On average, it takes around one year to implement a complete solution. However, if there are many entities all around the world, it may take longer.

    What's my experience with pricing, setup cost, and licensing?

    The pricing changes and the license amount is quite costly. It is competitive compared to other solutions in the market. It may provide a technical advantage in terms of competition with enterprise solutions.

    Which other solutions did I evaluate?

    I have experience in SuccessFactors. I'm currently working in a company that is in the process of implementing a Tango solution for recruiting and onboarding.

    So, it seems that before we implemented SuccessFactors, they were using Tango. They have been using SuccessFactor for five years.

    What other advice do I have?

    On a scale from one to ten, I would rate SAP SuccessFactors around eight out of ten. I would recommend SuccessFactors for future use.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Senior Manager - Retail Sales
    Real User
    Provides friendly interface, strong catalog, and embedded training that is easy to use and explore
    Pros and Cons
    • "The interface is really friendly, and the training embedded in it is very easy to use, explore, and search. The catalog is pretty strong."
    • "I am talking about SAP in general, so there are multiple screens that you have to go through, and it takes some time to get used to it."

    What is our primary use case?

    We use this solution for our company website. I use it either through my mobile or through my laptop and access the learning modules that are already there in the organization.

    The entire organization is using this solution. It's about 500,000 users.

    What is most valuable?

    The interface is really friendly, and the training embedded in it is very easy to use, explore, and search. The catalog is pretty strong.

    What needs improvement?

    I am talking about SAP in general, so there are multiple screens that you have to go through, and it takes some time to get used to it.

    The screens are friendly but rather than having a single interface, there are multiple layers.

    For how long have I used the solution?

    I've been using it for one month now.

    What do I think about the stability of the solution?

    It's stable.

    What do I think about the scalability of the solution?

    The solution is scalable. The onboarding is simple for new employees. I think my company is planning to increase usage.

    How are customer service and support?

    Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.

    What other advice do I have?

    I would rate this solution 8 out of 10.

    It's there for a bigger organization. For smaller organizations, it does not make sense to invest in it. It's an enterprise-based solution for organizations that have more than 5,000 users.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    SAP SuccessFactors Learning
    October 2024
    Learn what your peers think about SAP SuccessFactors Learning. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    816,406 professionals have used our research since 2012.
    reviewer2282817 - PeerSpot reviewer
    Group Learning and Development Specialist at a manufacturing company with 51-200 employees
    Real User
    Top 20
    Though a stable and scalable product, GUI and dashboards are areas where improvements are needed
    Pros and Cons
    • "It is a stable solution...It is a scalable solution."
    • "The GUI and dashboards are areas in the solution with shortcomings where improvements are required."

    What is our primary use case?

    I use SAP SuccessFactors Learning as an administrator in an international organization. My company uses SAP SuccessFactors Learning to scale our online learning and e-learning courses for two years in different countries. My company uses SAP SuccessFactors Learning as an in-class training management system and also to generate reports about the training.

    What is most valuable?

    The most valuable feature of the solution stems from the fact that SAP SuccessFactors Learning is integrated with other modules in SAP SuccessFactors. The data from the module known as SAP SuccessFactors Employee Central is connected with SAP SuccessFactors Learning, making it possible for its users to use the tool's automatic alert settings.

    What needs improvement?

    The GUI and dashboards are areas in the solution with shortcomings where improvements are required.

    For how long have I used the solution?

    I have been using SAP SuccessFactors Learning for two years.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    It is a scalable solution.

    My company has around 2,200 users of the solution.

    My company does have plans to increase the use of the solution.

    How are customer service and support?

    I have contacted the solution's technical support, and I feel that though they are professional, they weren't very quick.

    How was the initial setup?

    The product's setup phase is fine, but the use of e-learning and classroom modules can be a bit difficult since they are not intuitive, and you may need a lot of training to be able to use them.

    The time required for the deployment phase of the solution depends on the size of your organization and the configuration process. The solution's deployment phase may take around six months for international organizations.

    What about the implementation team?

    My company sought a consultant's help during the solution's deployment phase.

    What's my experience with pricing, setup cost, and licensing?

    My company does have to make yearly payments towards the licensing costs of the solution. My company considers the solution to be worth its price, but we don't consider it to be a cheap solution.

    What other advice do I have?

    I was not a part of the selection and implementation phases of the product. The solution providers from some other company carried out the configuration part.

    I recommend the solution to those who plan to use it.

    I rate the overall solution somewhere between seven and eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    ChristopherOrilogbon - PeerSpot reviewer
    Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
    Real User
    Top 5Leaderboard
    The product is very stable and affordable, but it must make integrations more seamless
    Pros and Cons
    • "I like the product because it has logically synchronized modules."
    • "The product must make the integrations more seamless."

    What is our primary use case?

    The solution has provision to create libraries within it. It also allows us to group our content as a curriculum or as programs within the system. People take courses on the system, which allocates different certifications to the users. The users’ competencies are also awarded. We can take different assessments on the platform, and the system records the learning history.

    What is most valuable?

    I like the product because it has logically synchronized modules. It allows us to manage all our solutions. It makes a lot of sense.

    What needs improvement?

    The product must make the integrations more seamless. Integrations need to be more simplified than what it is at the moment.

    For how long have I used the solution?

    I have been using the solution since 2018. I am using the latest version of the solution.

    What do I think about the stability of the solution?

    The tool is very stable.

    What do I think about the scalability of the solution?

    The tool is scalable because it is hosted by SAP in the cloud. In our organization, more than 100 people are using the solution.

    How are customer service and support?

    We only needed technical support when we wanted to integrate the system with Microsoft Teams. We had some issues, so we connected with them.

    How was the initial setup?

    The initial setup is straightforward. However, we need to understand how the tool works. The product also provides integrations with other platforms like Coursera and Udemy. There are different integration points. Depending on the level of complexity we have with our clients, we can set it up within the system. The deployment takes three to six months. It is a cloud-based solution.

    What about the implementation team?

    A consultant helped us with the integration. To deploy the product, we need to prepare and gather our client's requirements. Then, we must configure and test the system.

    What was our ROI?

    When our employees are trained, and we can track that training, we can get the best return on our investment.

    What's my experience with pricing, setup cost, and licensing?

    The solution is really cheap. We pay an annual licensing fee for the product. Apart from the license cost, we may just have to pay for the implementation. There are no other costs associated with the tool.

    What other advice do I have?

    An organization must have a learning path in place before implementing the solution. Otherwise, it will delay the project. Overall, I rate the product a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Mario Del Toro - PeerSpot reviewer
    CyberSecurity Executive IAM Engineer at Tata Consultancy
    Real User
    Top 5Leaderboard
    A stable solution that offers a lot of information
    Pros and Cons
    • "The product offers a lot of information which we can share with systems."
    • "The product needs to improve its escalation system."

    What is most valuable?

    The product offers a lot of information which we can share with systems. 

    What needs improvement?

    The product needs to improve its escalation system. 

    For how long have I used the solution?

    I have been working with the product for a year. 

    What do I think about the stability of the solution?

    I would rate the product's stability a nine out of ten. 

    What do I think about the scalability of the solution?

    My company has 10-12 users for the solution. 

    How are customer service and support?

    The tool's support is not easy to contact. 

    How was the initial setup?

    The product's setup is easy since SAP provides all the necessary information. 

    What other advice do I have?

    I would rate the product an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Milan Orendac - PeerSpot reviewer
    Senior Business Executive at Sophia
    Reseller
    Top 5
    Helps to enhance the scope of learning and ensure that learning adds value to the organization no matter their size
    Pros and Cons
    • "SAP SuccessFactors Learning is highly scalable."
    • "The technical support team has room for improvement."

    What is our primary use case?

    The SAP SuccessFactors Learning module offers all employees in the organization the opportunity to constantly improve their skills and expand their knowledge about various subjects. It's a learning curve and a robust system that provides courses, lessons, and training to meet all our employees' needs and ensure they stay on track.

    SAP SuccessFactors Learning is a cloud-based platform, and the majority of our customers are using it on the SAP Cloud.

    How has it helped my organization?

    Today's business environment emphasizes constant improvement in all aspects of companies' operations. As a result, companies recognize the importance of continuously training, educating and enhancing the skills of their employees at all levels. SAP SuccessFactors Learning is a tool that assists them in efficiently executing this process.

    What is most valuable?

    When we inquire with employees, we find that everyone desires opportunities for training and skill development. However, it is crucial for organizations to manage their budgets while providing valuable training and knowledge sharing in areas that truly benefit the company. The primary goal is to enhance the scope of learning and ensure that learning adds value to the organization. SAP SuccessFactors Learning does both of these things.

    What needs improvement?

    I would like the SAP EC connectivity to be improved.

    The technical support team has room for improvement.

    For how long have I used the solution?

    I have been using SAP SuccessFactors Learning for two years.

    What do I think about the stability of the solution?

    I would rate the stability of SAP SuccessFactors Learning as nine out of ten.

    What do I think about the scalability of the solution?

    SAP SuccessFactors Learning is highly scalable.

    How are customer service and support?

    I find it difficult to handle and discuss issues with the technical support team.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The implementation is quite complex, not due to the system itself, but because of the specific requirements of the clients. Therefore, during the setup process, we must make necessary adjustments to cater to each client's needs. For example, if the system is used in a large organization, which may have around 4,000 employees, setting it up and implementing it correctly can be quite challenging.

    The deployment process requires a minimum of six months. It begins with a preparation phase, followed by three distinct implementation phases, and concludes with post-implementation hyper care or support. These steps are provided by the SAP methodology and can be easily accessed on the SAP website.

    What's my experience with pricing, setup cost, and licensing?

    I rate the price for SAP SuccessFactors Learning an eight out of ten, with ten being the highest.

    SAP SuccessFactors Learning is a cloud-based solution, so we don't need a license. Instead, we have a subscription. Additionally, we need to factor in the cost of implementation, which is roughly double the subscription cost, and then there's the cost of maintenance. Considering all these factors, the solution becomes expensive.

    What other advice do I have?

    I give SAP SuccessFactors Learning a nine out of ten.

    I would recommend finding someone who can comprehend the needs of the organization and understand the business to hire them as the implementation partner. Do not rely on someone who is simply cheap and quick, as this may lead to incorrect implementation. 

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    HRIS Specialist at Saudi Electricity Company
    Real User
    Ensures data consistency and accuracy, but the user interface needs improvement
    Pros and Cons
    • "Cloud Solution enables accessing the system from the internet, with no need to be within the company network."
    • "This solution does not support right to left for the Arabic Language, and the Arabic text support is very bad."

    What is our primary use case?

    We primarily use this solution for Performance Management and E-Recruitment.

    In this approach, a company decides to buy a Cloud package or system from a vendor. Unlike the custom development, which is designed with flexibility in mind and fits exactly into the business need of the company, a brought system can be inflexible as it is designed to be sold to various other companies and so it provides you with the same functionalities as everyone.

    One of the main advantages of buying a Cloud solution, is that unlike the custom development that can take a long time to be developed and implemented, when buying a Cloud solution, it is already built and ready to be installed with ability to configure a limited business requirements.

    How has it helped my organization?

    • Proven track record as the Vendor and SI spend hundreds of hours developing, testing, and researching the system (this results in fewer bugs, threats, and a more functional system).
    • No need for constant maintenance.
    • Implements best practices (this aligned with HR vision).
    • Real-time Data and Business Reporting In a wide range.
    • Data consistency and accuracy.
    • Mobility (the system can be accessed from smartphone platforms).

    What is most valuable?

    The most valuable features in this solution are:

    • Cloud Solution enables accessing the system from the internet, with no need to be within the company network.
    • Data Security
    • Implements best practices
    • Elimination of Redundancies (elimination of entering the same details multiple times for different purposes and double or duplicate entries).
    • Avoiding the Backup and Restore issue.

    What needs improvement?

    The UX & UI, including the GUI, need to be improved.

    The system functionality is not customizable.

    The company has to rely on the vendor for technical support when issues come up.

    This solution does not support right to left for the Arabic Language, and the Arabic text support is very bad.

    For how long have I used the solution?

    We have been using this solution since 2014.

    Which solution did I use previously and why did I switch?

    We were using an in-house developed system.

    What's my experience with pricing, setup cost, and licensing?

    A company is required to pay annual licensing fees.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Adarsh Chacko - PeerSpot reviewer
    Technical Lead at HCL Technologies
    Real User
    Highly scalable, reliable, but poor interface
    Pros and Cons
    • "SAP SuccessFactors Learning is highly scalable."
    • "SAP SuccessFactors Learning's e-learning portal has a very poor interface when compared to Cornerstone or PeopleFluent. It's a very basic interface, but I know that it has a very good foundation."

    What is our primary use case?

    I have a bachelor's degree in information technology, and I have certain IT-related training, such as Azure Fundamentals or IT security courses from Microsoft.
    All that kinds of training are assigned to me in SAP SuccessFactors Learning. I use this solution for training.

    What needs improvement?

    SAP SuccessFactors Learning's e-learning portal has a very poor interface when compared to Cornerstone or PeopleFluent. It's a very basic interface, but I know that it has a very good foundation. 

    In a feature release, they should provide a mobile application.

    For how long have I used the solution?

    I have been using SAP SuccessFactors Learning for approximately two years.

    What do I think about the stability of the solution?

    SAP SuccessFactors Learning is highly stable and it is used by many companies. However, it can depend on how they are using the platform.

    What do I think about the scalability of the solution?

    SAP SuccessFactors Learning is highly scalable.

    How was the initial setup?

    The initial setup of SAP SuccessFactors Learning is difficult because the processes are more strenuous compared to Cornerstone or PeopleFluent.

    What's my experience with pricing, setup cost, and licensing?

    SAP SuccessFactors Learning is an on-premise solution, there is a one-time fee, which will be given by a company during the implementation. Additionally, there are support fees, which are annual.

    What other advice do I have?

    SAP is involved in many areas, but they are not strong in its e-learning modules. I would not recommend SAP SuccessFactors Learning because receiving an e-learning license, is very expensive. I would rather purchase another smaller LMS, which supports e-learning.

    I rate SAP SuccessFactors Learning a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free SAP SuccessFactors Learning Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free SAP SuccessFactors Learning Report and get advice and tips from experienced pros sharing their opinions.