Try our new research platform with insights from 80,000+ expert users

CYPHER Learning vs SAP SuccessFactors Learning comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
CYPHER Learning improved global efficiency, cutting costs by 70% and reducing headcount by 50%, enhancing engagement and ROI.
Sentiment score
7.7
Effective SAP SuccessFactors Learning training boosts ROI through increased engagement, streamlined processes, and eliminated manual tasks across industries.
We do not have to buy additional hardware or train additional IT for the maintenance, etc.
It has easily reduced the training time by a good 70% to 80%.
 

Customer Service

Sentiment score
8.2
CYPHER Learning offers exceptional customer support with quick resolutions, 24/5 availability, and a responsive approach to user needs.
Sentiment score
5.8
SAP SuccessFactors Learning customer service is mixed, with varying feedback on response times, communication, and technical support quality.
Their technical support is top-notch.
They are very fast at responding to our initial query.
 

Scalability Issues

Sentiment score
8.0
CYPHER Learning is scalable and adaptable, supporting diverse organizations' growth and integration needs across various sectors and locations.
Sentiment score
7.9
SAP SuccessFactors Learning is highly scalable, suitable for various enterprise sizes but offers limited customization due to its no-code nature.
It is very scalable. I would rate it a ten out of ten for scalability.
 

Stability Issues

Sentiment score
8.0
CYPHER Learning is highly rated for stability and reliability, with minimal downtime and promptly resolved technical issues.
Sentiment score
7.9
SAP SuccessFactors Learning is praised for high stability and accessibility, despite minor technical issues and cloud-related challenges.
I would rate it a ten out of ten for stability.
I would rate it a ten out of ten for stability.
 

Room For Improvement

CYPHER Learning needs translation accuracy, better analytics, improved UI, integration, roles, communication, and enhanced mobile and design features.
SAP SuccessFactors Learning needs UX/UI modernizations, better integration, enhanced analytics, and improved content tools for optimal user satisfaction.
The team assessment feature could be improved to allow grading the group as one.
The AI feature of Articulate 360 is better because I am able to create courses quickly, and their AI feature is almost 100% accurate every single time.
 

Setup Cost

CYPHER Learning offers flexible, cost-effective pricing based on active users, appealing to organizations by balancing cost and value effectively.
SAP SuccessFactors Learning pricing varies by user scale and is user-based, generally acceptable within the SAP suite.
I did not negotiate the pricing, but from what I gathered, it was a significant purchase for us at West Music.
 

Valuable Features

CYPHER Learning provides gamification, personalized learning, and AI-driven features, enhancing engagement, usability, and streamlined course management.
SAP SuccessFactors Learning provides cloud-based, customizable solutions for enhanced training, integration, and reporting across various industries.
Having the SCORM packaging and the ability to move that SCORM packaging in is my number one feature.
When users create an account, they are enrolled in an onboarding class, reducing questions and troubleshooting, simplifying my job significantly.
 

Categories and Ranking

CYPHER Learning
Ranking in Learning Management Systems (LMS)
1st
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
54
Ranking in other categories
No ranking in other categories
SAP SuccessFactors Learning
Ranking in Learning Management Systems (LMS)
4th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
29
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Learning Management Systems (LMS) category, the mindshare of CYPHER Learning is 5.0%, down from 6.3% compared to the previous year. The mindshare of SAP SuccessFactors Learning is 9.1%, up from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Learning Management Systems (LMS)
 

Featured Reviews

Roland Lorenzo M Ruben - PeerSpot reviewer
Offers flexible learning and saves printing costs; it has been excellent for us
There is room for improvement in the CYPHER Learning mobile application because my students have given feedback that they are not using the mobile app as it takes time to open. I also use the app. For me, it is easier to use than using the browser, but some of the students do not use it because it takes a very long time to open. Most of our students are using smartphones. Some students do not have laptops, so if the mobile app is more responsive, it would be a great help for us. The peer feedback feature is not user-friendly. Some of our faculty members were very happy when CYPHER gave the news that there is already a peer feedback feature because we were asking for it, but when they used it, they found it complicated and not user-friendly. They were disappointed with the peer feedback feature. When students submit their outputs, we want their classmates to give feedback as well, but that is not very easy to use. After I tried it, I also did not find it very friendly to use. They have this assessment type where we can group our students. We create groups, and they can work and collaborate with the group. While grading the submissions of the groups, although we can see that the students are separated by groups, we still have to grade them one by one. We would like a way to grade the group as one. For example, if there are five members in a group, currently, we give each member a grade. It would be easier to be able to give the same grade to all the members of the group. The team assessment feature could be improved to allow grading the group as one.
Manikandan Nair - PeerSpot reviewer
Enhancing employee education and powerful training features but has integration challenges
We have been using SAP SuccessFactors Learning to educate employees on various topics. It helps create content and review the number of employees who have completed training and their knowledge of those topics SAP SuccessFactors Learning has been used for business training, security learning, and…
report
Use our free recommendation engine to learn which Learning Management Systems (LMS) solutions are best for your needs.
838,713 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
23%
Computer Software Company
12%
Comms Service Provider
8%
Government
7%
Manufacturing Company
13%
Retailer
9%
Financial Services Firm
9%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NEO LMS?
Creating courses for our resources is one of the best features of CYPHER Learning.
What is your experience regarding pricing and costs for NEO LMS?
I did not negotiate the pricing, but from what I gathered, it was a significant purchase for us at West Music. We recognize its value and potential for growth, making it worthwhile.
What needs improvement with NEO LMS?
The primary area for improvement is the reporting between courses and eCommerce, which currently use two separate reporting styles. Information can be accessed within the courses themselves, as wel...
What do you like most about SAP SuccessFactors Learning?
The solution is a user-friendly application for learning, designing, and setting up courses.
What is your experience regarding pricing and costs for SAP SuccessFactors Learning?
The pricing is pocket-friendly if you have more than five hundred users. I would rate the pricing seven out of ten as it can be expensive for less than five hundred users.
What needs improvement with SAP SuccessFactors Learning?
There are areas of improvement regarding interfaces, interconnections, and specific modules, such as fleet maintenance. We encounter challenges when connecting with external systems and moving from...
 

Also Known As

MATRIX LMS, NEO LMS
Plateau, SuccessFactors Learning
 

Overview

 

Sample Customers

Millions of users across business, academia, and entrepreneurs - worldwide.
SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequin Sales Corp, China DataCom Corporation, Sonova AG, Metropolitan Utilities District (M.U.D.)
Find out what your peers are saying about CYPHER Learning vs. SAP SuccessFactors Learning and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.