ConnectWise ScreenConnect Scalability
SS
Steve Schick
Technology and Logistics Director at a media company with 501-1,000 employees
This solution is absolutely easy to scale.
We had almost 6,000 endpoints in one of the MSPs that I worked for, and I didn't find any issues with that at all.
Right now, we're hovering around 1,000 endpoints, with no issues.
In the larger MSP that I worked for, my remote team consisted of 20+ individuals, and this product went through the paces, but I've never heard anybody say, "Hey, you know what? This is just too slow. I'm going to wait until somebody's off to continue because it's unusable."
View full review »The scalability is good. I would rate it at an eight out of ten. It expands well.
We'll continue to use this product for the foreseeable future.
View full review »I rate ConnectWise ScreenConnect ten out of ten for scalability.
View full review »Buyer's Guide
ConnectWise ScreenConnect
December 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
ME
Matt Ellery
Principal Consultant at Ellnet
It is not an easily scalable solution. No maintenance is required for the product since everything is handled in the cloud.
Only I use the product in my company.
VD
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company with 10,001+ employees
We have 15 users who are on it on a daily basis and using it to assist customers.
We haven't tried to expand it. We had a rather small installation and have no plans to increase usage right now. At the outset, we didn't really look into its scalability as we knew we didn't have plans to grow beyond what we initially planned for.
View full review »The amount of users varies. We currently have about 80 customers that we support. We've got about six engineers that are using the system, and they are supporting 80 customers. The combined number of users among all our customers is probably almost 100,000.
The system is incredibly scalable. We've never encountered any performance issues whatsoever as the system has been growing. There's absolutely no problem with scalability. I'd rate scalability ten out of ten.
View full review »I think that it's pretty scalable. We've increased our license count since we first purchased it.
I've got seven people total using it, including our service desk staff and our tier-two, or desktop support. Our level three engineers use it because they enjoy the flexibility of connecting to servers with it, versus using a remote desktop.
View full review »We only use it on a handful of systems, so I couldn’t answer this. I would assume it should scale fine.
View full review »RS
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Scalability is fine.
View full review »No issues with scalability.
View full review »I did not encounter any issues with scalability. The product supports about 30 networks covering about 250 users.
View full review »PC
Paul Christian
Owner
No scalability issues.
View full review »No scalability issues.
View full review »AW
Andy Warner
IT Manager
No scalability issues at all. We're only a small team.
View full review »There were no scaling issues. However, when using the tool and connecting to multiple monitor setups, you usually need to adjust the connect screen to compensate, as it keeps their native resolution.
View full review »The solution scales well.
View full review »What we like about this system is that we can scale up and down. You can increase your concurrent agent license requirement automatically online and it's effective immediately. That way, you can support more agents quickly. It also works the other way. Once any spike in workload is going away, you can reduce your license account again. It's really very scalable.
At the moment, we're supporting about 40 different clients and that encompasses about 300,000 users.
We are constantly using the solution 24 hours per day.
View full review »AH
Ali Hamidi
CTO at Hanatech
We have three accounts and have three or four people on the solution currently. We're still early in the process. I wouldn't be able to describe how scalable it is.
View full review »I have not noticed any scalability issues.
View full review »No scalability issues.
View full review »I use it so rarely that I have not had a scalability problem, nor have I noticed my IT guy complaining about the inability to do certain things.
View full review »We haven't had any problems with scalability.
View full review »SA
Sanjay Ahluwalia
Manager of Implementation and Support
No issues with scalability.
View full review »I haven't scaled it at all.
View full review »We have not had any scalability issues.
View full review »It's been able to scale it for our needs.
View full review »It's scaled for our needs.
View full review »Scalability is great. I can add users as they are added to our system.
View full review »No issues have been encountered to date.
View full review »The services scales very easily and adding additional seats is, thankfully, very simple.
View full review »No scalability issues.
View full review »Buyer's Guide
ConnectWise ScreenConnect
December 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.