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ConnectWise ScreenConnect Reviews

Vendor: ConnectWise
4.2 out of 5
664 followers
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What is ConnectWise ScreenConnect?

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

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ConnectWise ScreenConnect is the #10 ranked solution in top Virtual Meetings solutions and #15 ranked solution in top Remote Access solutions. PeerSpot users give ConnectWise ScreenConnect an average rating of 8.4 out of 10. Based on the analysis of the 37 most recent ConnectWise ScreenConnect reviews, the overall sentiment is positive, with a sentiment score of 8.1. (The highest in the category). ConnectWise ScreenConnect is most commonly compared to TeamViewer: ConnectWise ScreenConnect vs TeamViewer. ConnectWise ScreenConnect is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
Buyer's Guide
ConnectWise ScreenConnect
November 2024
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Helped 816,660 peers since 2012

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ConnectWise ScreenConnect mindshare

Product category:
Virtual Meetings
As of November 2024, the mindshare of ConnectWise ScreenConnect in the Virtual Meetings category stands at 2.4%, up from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings
 
 
Key learnings from peers

Valuable Features

ConnectWise ScreenConnect's standout features include its remote management capabilities, ease of use, instant client connection, robust security with multi-factor authentication, seamless integration with other systems, rebranding options, comprehensive reporting, remote command execution, strong monitoring, unattended mode, shared toolbox, reboot options, remote access outside LAN, session recording, on-premise authentication, stability, scalability, affordable pricing, and remote scripting with Powershell functions.
  • "The product is really easy to deploy."
  • "The ConnectWise ScreenConnect tool is very good for remote access."
  • "I've noted an ROI while using the solution."

Room for Improvement

ConnectWise ScreenConnect could simplify the implementation process for non-technical users, improve onboarding, and enhance remote command line tools. On-premise installations face security issues and limitations on Linux compared to Windows. Users desire transparency in renewal costs and the addition of more features like video chat. Complexity exists in running patches and building up profiles, making these areas candidates for improvement.
  • "There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
  • "The solution should add the ability to video chat with the user on the other end."
  • "I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

ROI

Users report a 90% cost saving on traveling, with ROI seen within days. Efficiency in resolving tickets improved, ticket count lowered, and throughput increased. Non-technical individuals find it easier for support with visual connections, avoiding travel, especially in harsh conditions like rural Alberta. The system pays for itself within a day due to time saved on remote support. Users noted a return on investment with ConnectWise ScreenConnect.

Pricing

Enterprise buyers report that ConnectWise ScreenConnect pricing is based on concurrent support agents, with annual fees around $3,000 to $4,000. Users highlight the affordability and availability of substantial discounts for renewals and prior customers. Pricing varies with different licensing models, but no hidden fees are mentioned. Small teams pay approximately $840 annually per license, and some packages cost $85 per month per user. The solution is considered well-priced compared to alternatives, rated highly for cost-effectiveness.
  • "I download the product for free with ConnectWise RMM's license."
  • "We pay $85 per month for each user for a ConnectWise package with multiple solutions."
  • "We pay an annual licensing fee."

Popular Use Cases

Organizations primarily use ConnectWise ScreenConnect for remote support, monitoring client systems, troubleshooting IT issues, and providing support services regardless of geographic location. Companies also deploy it for ticketing, escalating issues, maintaining antivirus capabilities, assisting non-descriptive users, running updates, checking system resources, and ensuring patch levels. It facilitates help desks in remotely accessing and solving problems with end-user PCs, and supports staff working remotely to manage servers and client systems.

Service and Support

ConnectWise ScreenConnect's support is described as proactive and responsive. Users appreciate the quick handling of support tickets, usually within one to two hours. Many users have not needed support frequently but acknowledge its availability via chat or the main screen dashboard. There were instances of lengthy resolutions due to initial misunderstandings, but generally, the support team understands the platform well. Many users have found no need to contact support often, indicating reliable performance.

Deployment

The initial setup of ConnectWise ScreenConnect is often described as straightforward and easy. Deployment times varied, with some taking less than an hour and others taking up to three days, depending on customization needs and organizational requirements. Users appreciated the simplicity of the graphical user interface, the ease of configuration, and the comprehensive documentation. Maintenance was minimal, and customization options were extensive, allowing for branded experiences and specific use cases.

Scalability

ConnectWise ScreenConnect offers strong scalability, supporting various user loads and client bases. Users report seamless expansion and contraction of agent licenses, accommodating spikes in workload efficiently without performance issues. The system handles significant endpoints and maintains functionality. Users rate its scalability highly, with some achieving extensive customer support and large installations successfully.

Stability

Many users find ConnectWise ScreenConnect highly reliable, with minimal issues. Some have noted only rare, short-lived incidents, often related to planned maintenance. It's praised for seamless updates and consistent performance. Even those new to it highlight needing more time for a thorough evaluation. Users appreciate the product's ability to run smoothly with occasional, brief unavailability and excellent automatic updates. Stability ratings often reach ten out of ten, reflecting strong satisfaction across different environments.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ConnectWise ScreenConnect Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
9%
Healthcare Company
9%
Comms Service Provider
5%
University
5%
Educational Organization
5%
Real Estate/Law Firm
5%
Government
5%
Insurance Company
5%
Outsourcing Company
3%
Legal Firm
3%
Construction Company
3%
Media Company
2%
Energy/Utilities Company
2%
Retailer
2%
Performing Arts
2%
Hospitality Company
2%
Logistics Company
2%
Non Profit
1%
Wholesaler/Distributor
1%
Renewables & Environment Company
1%
Consumer Goods Company
1%

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Learn more about ConnectWise ScreenConnect

ConnectWise ScreenConnect was previously known as ConnectWise Control, ScreenConnect.

Product Video

ConnectWise ScreenConnect customers

Jon Rosen Systems

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Product Categories

Product Categories
Virtual Meetings
Remote Access

Popular Comparisons

Popular Comparisons
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TeamViewer vs ConnectWise ScreenConnect
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