Shelf Reviews

Shelf combines GenAI with a modern SaaS infrastructure to keep your organization’s knowledge accurate, up-to-date, and trusted so that agents and customers get better answers everywhere.
Shelf’s technology enables organizations to optimize knowledge from any source, assess the content’s quality, and deliver the right answers to agents, chatbots, and customers. With Shelf your organization’s knowledge becomes an infrastructure that uses Generative AI to deliver scalable, consistent answers to any source.
Assess, monitor, and address the quality of your organizational content in order to keep it accurate, up-to-date, and trusted.
Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.
Securely and effectively integrate organizational knowledge with digital assistants, chatbots, and self-service portals so that your customers can help themselves.