Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
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As of December 2024, the mindshare of Sitecore Customer Engagement Platform in the Customer Experience Management category
stands at 4.3%, down
from 6.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management
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