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it_user732489 - PeerSpot reviewer
IT Security Support Analyst with 5,001-10,000 employees
Real User
Provides quite a bit of visibility into cloud services being utilized in our environment
Pros and Cons
  • "All the information available on each service, including its risk assessment."
  • "Iron out the few bugs that I've seen."

What is most valuable?

All the information available on each service, including its risk assessment. Service groups, automatic assignment of services based on designated conditions, and the ability to utilize multiple log sources for the data.

How has it helped my organization?

Provides quite a bit of visibility into cloud services being utilized in our environment. I've been able to take the data available in Skyhigh and create discussions about whether we should be allowing or blocking certain services. This has also allowed us to start developing policies/procedures around new services which get introduced into our environment.

What needs improvement?

Iron out the few bugs that I've seen.

For how long have I used the solution?

Less than one year.

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October 2024
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What was my experience with deployment of the solution?

None that I'm aware of.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and support?

Customer Service:

A 10 out of 10.

Technical Support:

A 10 out of 10.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Unknown, as I was not involved in the setup process.

What about the implementation team?

Unknown, as I was not involved in the procurement process.

What was our ROI?

Unfortunately, I don't have this information.

Which other solutions did I evaluate?

Not applicable, as I was not involved in the decision to go with this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user540324 - PeerSpot reviewer
System Developer Analyst at a tech services company with 10,001+ employees
Real User
The UI is user-friendly. Some of the explanations it gave for risks were too vague to address.

What is most valuable?

It has a very user-friendly UI and is easier to pick up for people with less technical experience.

How has it helped my organization?

It’s a small improvement; however, it has augmented the pre-existing network monitoring services already in place to something more meaningful for higher levels of management.

What needs improvement?

Its capabilities are still rather limited compared to other solutions. It’s a reasonable monitoring service, but it would still need to be coupled with other solutions to be practical.

I found that when it comes to monitoring services on the network, Skyhigh gives a more comprehensive and practical break down of what risks the user is looking at. This is very useful when reporting metrics to upper management. However, it felt slightly lacking in the technical breakdown area as compared to other services we used at the time. Some of the explanations it gave for risks were too vague to address, so we would revert to another product we use regularly to get a more specific picture of a threat.

For how long have I used the solution?

I have used Skyhigh for three months.

What do I think about the stability of the solution?

I can’t recall any stability issues.

What do I think about the scalability of the solution?

We used this as an internal solution, so I can’t reasonably address scalability.

How are customer service and technical support?

I rate technical support 7/10. I felt they were very accommodating when we worked with them, but as we were ramping up the product, we needed a lot of support to understand Skyhigh functionality. We had a dedicated resource communicating with us for some time, but there was a sudden switch and the knowledge transfer between them wasn’t comprehensive, leading to some lag in support.

Which solution did I use previously and why did I switch?

We previously used a different solution but we did not drop it. We attempted to use the two solutions together.

How was the initial setup?

I was not a part of initial setup, so I can’t speak to this point.

What's my experience with pricing, setup cost, and licensing?

I was not part of pricing, so I can’t speak to this point

Which other solutions did I evaluate?

To my knowledge, Skyhigh was meant to help fill some of the performance gap shown by our other solutions, so we weren’t actively looking for products to do this so much as experimenting with a single new product we’d heard about.

What other advice do I have?

Use this product in conjunction with others. It has good coverage in terms of monitoring, but other commercial products were used to mitigate threats to the network.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Skyhigh Security
October 2024
Learn what your peers think about Skyhigh Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
reviewer1505541 - PeerSpot reviewer
Lead - Information Security at a tech services company with 10,001+ employees
Real User
Good support, with many options for deployment model and scalability
Pros and Cons
  • "The other products that I have evaluated do not have the scalability options that McAfee has."
  • "It needs to be more user-friendly, as it is a little bit complicated to use."

What is our primary use case?

My experience with this product is from an evaluation standpoint. Since everybody is adopting cloud technologies such as SaaS, PaaS, and IaaS, they want to ensure that their data is secure. This product can be used to help people access our cloud applications securely, control users, and manage data movement over the cloud with respect to our data classification policies.

We have conducted a PoC but have not used it in our production environment.

What is most valuable?

They provide a variety of options for scalability, where we can use it over the cloud, or we can deploy it on-premises through our proxy. We can also use agent-based installation. Together, from a coverage point of view, the solution is pretty good. The other products that I have evaluated do not have the scalability options that McAfee has.

What needs improvement?

It needs to be more user-friendly, as it is a little bit complicated to use.

They should implement straightforward automation capabilities that include the integration of AI and ML. It should be able to handle solutions quickly whenever a rule has to be created. It should, for example, suggest to the admin that if there is any indication of data corruption then a notification will be sent. In addition, initial steps will be taken to ensure that the data is safe.

For how long have I used the solution?

We evaluated McAfee MVISION Cloud for a couple of weeks. 

What do I think about the scalability of the solution?

It is meant for large organizations and it will support more than 10,000 users.

How are customer service and technical support?

The technical support is good and they are customer-friendly. We don't use the support for MVISION Cloud but we use McAfee support for other products, and we are satisfied.

Which solution did I use previously and why did I switch?

As part of our evaluation process, we have used several solutions from different vendors.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product, although it is made for larger enterprises and not for small organizations. This is generally the case with McAfree enterprise solutions.

What other advice do I have?

This is a product that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2117211 - PeerSpot reviewer
Delivery Engineer at a tech services company with 11-50 employees
Real User
Top 10
Reasonably priced with helpful support and good security
Pros and Cons
  • "The management is very good."
  • "The secure gateway could be improved."

What is our primary use case?

I have been implementing this solution for protection as an ERP solution. I've been using it to protect and implement private apps.

What is most valuable?

The broader solution is quite useful. They provide service management for a variety of environments, including Office 365, Google, AWS, and Azure. 

It offers very good protection overall.

The management is very good.

We're able to provide the customer with best practices for coding.

It is a stable product.

Technical support is helpful.

The pricing is reasonable. 

What needs improvement?

The secure gateway could be improved. If they worked on that they would be more competitive.

They should offer more learning opportunities. If they could provide tools to help users interested in learning more about the technology, that would be ideal.

For how long have I used the solution?

I'd rate the solution for around one year or maybe a bit less.

What do I think about the stability of the solution?

We have been facing some stability issues. However, via the support team, we're doing okay. It provides accurate warnings if there are some maintenance windows or service upgrades. It helps prevent unexpected disruption. 

What do I think about the scalability of the solution?

I haven't really attempted to scale the solution. 

How are customer service and support?

Technical support is excellent. They are very helpful and responsive. I have no complaints about their level of service. 

How was the initial setup?

The initial setup is very straightforward and simple. I'd rate the ease of implementation nine out of ten. It's not overly complex. 

What's my experience with pricing, setup cost, and licensing?

The pricing is good and the licensing is straightforward. I'd rate the affordability nine out of ten. 

What other advice do I have?

I'd rate the solution eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Engineer at FormatPC
Reseller
Scalable, flexible, and easy to use
Pros and Cons
  • "Overall, the performance is good."
  • "McAfee needs to add more products that could be managed from the cloud."

What is our primary use case?

If you don't need an on-premises console for central management, this solution works very well. That's its main benefit. It's useful for companies that have a workforce that is dispersed as opposed to in a central location.

What is most valuable?

The solution is very easy to use. It's easy to navigate.

The product has proven itself to be very stable.

The solution is scalable.

We find it to be quite flexible.

Overall, the performance is good.

Due to the fact that it's in the cloud, you don't have to maintain it. It's maintained by McAfee. You don't need to worry about updates and upgrades.

What needs improvement?

McAfee needs to add more products that could be managed from the cloud. At the moment, not all of their endpoint products can be managed from this console. I'd like McAfee endpoint products to be managed from the cloud console. It's my understanding that they do plan to do this. It's just a matter of time. 

There are still a lot of customers who are demanding on-premise solutions. That's the situation on the ground here. People do not easily switch to cloud products. They're sticking to on-premise solutions so that they can fully control their IT. 

For how long have I used the solution?

We've been using the solution for a few years at this point. We've used it pretty much since it's been in the market.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.

What do I think about the scalability of the solution?

The product scales quite well. If you need to expand the solution you can.

We have several customers on the product currently.

We would like to increase usage, however, in Serbia, many clients still prefer on-premises solutions.

How are customer service and technical support?

We don't have a need to use technical support a lot, as we are doing the support for our customers, mainly. However, when we have a ticket, they solve it in a normal amount of time. I'm satisfied. I haven't had any issues at all.

How was the initial setup?

There is no installation due to the fact that everything is in the cloud. You can do the installation on the end points, however, that's normal.

What about the implementation team?

We're resellers. We can assist our clients in the implementation.

What's my experience with pricing, setup cost, and licensing?

Customers do need to pay a licensing fee in order to use the solution. I cannot speak to the exact price.

What other advice do I have?

We are resellers. We have clients using the product.

I'd recommend the solution to others. I would rate it at a nine out of ten overall.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
IT Project Manager Individual Contributor at infolog
Real User
Reliable, good pricing, but complicated installation
Pros and Cons
  • "I found the solution to be stable."
  • "The solution is hard to configure, our team does not have specific training requirements for McAfee making it difficult."

What is our primary use case?

We use the solution for endpoint security. 

What needs improvement?

The solution is hard to configure, our team does not have specific training requirements for McAfee making it difficult. Another issue is with decreasing performance with desktop and laptop due to the solution.  

In a future release, I would like them to add email protection as part of their offerings. 

For how long have I used the solution?

We have been using the solution for one year.

What do I think about the stability of the solution?

I found the solution to be stable.

What do I think about the scalability of the solution?

We have not tried to expand the solution. There are 40 users using it in our organization.

How was the initial setup?

The initial setup of the solution is not easy, it is complex. 

What about the implementation team?

The solution requires a technical team for deployment because it is challenging. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is good and we pay an annual license.

What other advice do I have?

I will recommend the solution to other users. However, I would suggest having a deployment team assisting with the installation. 

I rate McAfee MVISION Cloud a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Engineer at FormatPC
Reseller
Secure, stable, and well integrated
Pros and Cons
  • "It's a great product with solid features."
  • "The documentation could be improved."

What is our primary use case?

We use this solution for controlling web content that the users are accessing. It's very good in case situations where you have the use of a VPN connection.

You can control your employees when they are in the office and out of the office, without using a VPN in the same fashion.

The on-premise solution will control them when they are on the corporate network, and when they're off the corporate network, the cloud's gateway will control them. They have the same policies.

What is most valuable?

It's a great product with solid features.

It's a security appliance and it is quite secure.

They are quite well integrated.

What needs improvement?

The documentation could be improved. The documentation could be more detailed with more examples of usage.

For how long have I used the solution?

We have been selling McAfee Web Gateway for four years.

Deployment can be on-premises or on the cloud.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

I don't have any issues with the scalability. You have to do the sizing before they implement it afterward. 

You have other solutions that have to increase the volume of usage.

We have several large clients that are using it.

How are customer service and technical support?

We are satisfied with technical support.

How was the initial setup?

The initial setup is straightforward. It is easy to install.

If the client has a lot of demands and depending on their structure or the client's requests, it can be complex to configure.  In general, it is straightforward and easy to configure.

What's my experience with pricing, setup cost, and licensing?

Some of our clients have a perpetual license and pay additional support yearly. 

We don't have any customers that are using subscriptions yet.

I wouldn't say that it is an expensive solution but it's not cheap. We pay for what it's worth.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate McAfee Web Gateway a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
PeerSpot user
Information Security Lead Analyst at a healthcare company with 1,001-5,000 employees
Real User
We have been able to analyse our user activity, which has helped us to identify the associated risks

What is most valuable?

The user analytics.

How has it helped my organization?

We were able to analyse our user activity, which helped us to identify the associated risks.

What needs improvement?

Improve the user interface (UI) of the tool and make it user-friendly.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Yes.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

Yes.

How are customer service and technical support?

Customer Service:

A six out of 10.

Technical Support:

A seven out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

I was not part of the setup.

What about the implementation team?

A vendor team did the implementation. I would give them a seven out of 10 on their expertise.

What was our ROI?

I have no idea of what it is.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user774840 - PeerSpot reviewer
it_user774840Works at a healthcare company with 1,001-5,000 employees
Real User

tool is useful

Buyer's Guide
Download our free Skyhigh Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Skyhigh Security Report and get advice and tips from experienced pros sharing their opinions.