Testim Reviews, Competitors and Pricing

reviewer2215215

Associate Director, UX at a tech services company with 501-1,000 employees

Jun 22, 2023

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An affordable and easy-to-use product that saves costs and increases productivity

Pros and Cons

"The product is easy to use."

"I get a little bit confused while creating new branches."

What is our primary use case?

We use the solution to test our applications and projects. We also use it for integration testing.

What is most valuable?

The product is easy to use. We can also record the sessions. When an element is not found, it shares a screenshot with us. It visually notifies us where the script broke down. The network quality is very good.

What needs improvement?

I get a little bit confused while creating new branches. When I create a new branch and run the script on another branch, I am confused about whether my script is saved in the current or previous branch. Some notifications are missing from the system side.

For how long have I used the solution?

I have been using the solution for one year.

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What do I think about the stability of the solution?

The product is stable. We do not face any issues.

What do I think about the scalability of the solution?

It is easy to scale the solution. Our clients are medium-sized organizations.

How are customer service and support?

The support team is good. Whenever I have any concerns, the support personnel replies quickly. The team is very responsive. I receive support when I raise a concern.

When I raise a technical query, the support team asks me to wait so that they can connect me to the technical team. It takes 30 minutes to an hour to connect with the technical team.

How would you rate customer service and support?

Positive

How was the initial setup?

The product is very easy to install.

What about the implementation team?

The deployment takes around 10 to 15 minutes. The process for installation and configuration is not hectic. About 10 to 15 engineers and architects are required to deploy the product. Only three to four people, including the senior software analyst and automation test engineer, are required for maintenance. They test the application and run the project.

What was our ROI?

The product is worth the money. It is very effective. It saves us costs and increases our productivity.

What's my experience with pricing, setup cost, and licensing?

The solution is not expensive. I rate the pricing a two out of ten. We pay a monthly licensing fee. There are no additional costs associated with the product.

What other advice do I have?

We use the latest version of the product. We have a license to use the solution. If I use a slow network, then I face some errors. When the network is really fast, then everything is good. Sometimes I have to use my phone network. Overall, I rate the product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator