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SmartBear TestComplete vs Testim comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
6th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
7th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.4%, down from 4.9% compared to the previous year. The mindshare of Testim is 1.8%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.4%
Testim1.8%
Other93.8%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Test items, project variables helps in managing automation suite and scheduling execution."
"The initial setup is pretty easy and it's quick to deploy."
"This has allowed us to make significant product changes, new server deployments, and hosting changes with high confidence."
"The integration with various tools is important."
"It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications."
"The solution is great as a record and playback tool, and it also has valuable regression testing."
"It's a really good product with minimal issues."
"TestComplete fits almost almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications, making it an amazing feature for companies that want to automate UI tests on each application built in-house."
"It enabled us to cover our app in end-to-end tests very quickly with quality results."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."
"The product is easy to use."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
 

Cons

"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."
"The learning curve of the solution's user interface is a little high for new users."
"Often crashes with large projects. File check-in takes too much time in TFS."
"I pay for support and maintenance; having used the “support” functions through online forums, I can say there is room for improvement."
"The test object repository needs to be improved."
"We did not maximize our ROI until we put somebody full-time on our TestComplete endeavours. The tool does have a learning curve, and it wasn't until we had an in-house expert on it that we began to see the benefits of automated testing over traditional QA roles."
"TestComplete had problems during long hours runs. In some cases it could crash without leaving any logs."
"The UI could use a better design with a better user experience in mind, for instance - instead of going in and out of the editor every time I want to view test data for a test, I could just view the test data in the table, or the ability to copy steps through tests."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"Faster scripting would be beneficial, as test creation is faster now."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"I get a little bit confused while creating new branches."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"The UI could use a better design with a better user experience in mind."
"In the last couple of months, I have experienced some downtime where it wasn't working."
 

Pricing and Cost Advice

"The product is becoming more and more expensive."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"It comes with a high cost."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"It is approximately $6,000 a year."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
"The solution is not expensive."
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Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
921,028 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
12%
Outsourcing Company
11%
Construction Company
10%
Computer Software Company
9%
Financial Services Firm
9%
Outsourcing Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: October 2026.
921,028 professionals have used our research since 2012.