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SmartBear TestComplete vs Testim comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
8th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.6%, down from 4.9% compared to the previous year. The mindshare of Testim is 1.9%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.6%
Testim1.9%
Other93.5%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"After NPAPI was unsupported by Chrome, our test runs were halted on Chrome for a previous version of TestComplete, and they started running again with version 11.11."
"Possibility of the automated testing, installing plugins and extensions, data-driven testing and debugger."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"Using TestComplete, the application tests are executed at night unmanned, so that test engineers can focus on developing new tests instead of executing existing tests."
"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required."
"Test items, project variables helps in managing automation suite and scheduling execution."
"Complete works perfectly with CUTE."
"Selenium integration."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
"The stability has been great; we can add stable tests very easily and improve our automation coverage, which allows us to deploy a new version into production every few days with minimum manual labor."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
"The product is easy to use."
"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"It is a highly stable solution."
 

Cons

"From my understanding, the product has changed significantly since v5 was released. I don’t know that it has necessarily improved, for my needs."
"There is no support for mobile testing automation."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
"TestComplete had problems during long hours runs. In some cases it could crash without leaving any logs."
"We were testing handheld barcode scanners running WindowsCE with many menus of warehouse functions, and our biggest problem was the timing between input and responses."
"Sometimes the app crashes during test execution based on the amount of code that is running."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"The UI could use a better design with a better user experience in mind."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"I get a little bit confused while creating new branches."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"There is currently no room for improvement that I can identify as of now."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
 

Pricing and Cost Advice

"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The pricing is a little above average — it could be lower."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The price is less, compared to other products, such as QTP."
"Our ROI is about $10,000 a year."
"The solution's pricing is too high."
"The solution is not expensive."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
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Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
914,394 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Construction Company
10%
Outsourcing Company
10%
Financial Services Firm
10%
Computer Software Company
10%
Financial Services Firm
9%
Outsourcing Company
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: September 2026.
914,394 professionals have used our research since 2012.