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SmartBear TestComplete vs Testim comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
8th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.6%, down from 4.9% compared to the previous year. The mindshare of Testim is 1.9%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.6%
Testim1.9%
Other93.5%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: It's good. Technical Support: It's good."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"Using TestComplete, the application tests are executed at night unmanned, so that test engineers can focus on developing new tests instead of executing existing tests."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"We use TestComplete to do the automation test on our product’s web UI; in total, over 500 test cases are written and the automation coverage is over 80%, which helps to reduce manual effort dramatically, and by using the same script, we can run the test on both IE and Google Chrome."
"Even with my limited programming knowledge, I was able to create automation tests using the Keyword Test feature."
"TestComplete is a great product."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
"The product is easy to use."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"The tool's most valuable feature is the recently added AI feature."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"It is a highly stable solution."
 

Cons

"There could be API interfaces with this tool."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"One notable drawback is the absence of native integration with Git."
"This tool is also very expensive compared to the similar tools in the market. Price needs to be affordable."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"It is very difficult to have multiple developers when using Name Mapping. You can’t merge all the files and this creates conflicts."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"Sometimes, TestComplete crashes when attempting to delete over 10 logs."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
"The UI could use a better design with a better user experience in mind, for instance - instead of going in and out of the editor every time I want to view test data for a test, I could just view the test data in the table, or the ability to copy steps through tests."
"Faster scripting would be beneficial, as test creation is faster now."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"The API testing integration is a bit lacking and can be improved."
 

Pricing and Cost Advice

"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The licensing costs are in the range of $1,000 to $3,000."
"The option we chose was around $2,000 USD."
"The product is becoming more and more expensive."
"SmartBear TestComplete is an expensive tool."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The price is less, compared to other products, such as QTP."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The solution is not expensive."
"The tool offers a fixed pricing model for our company."
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Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
914,805 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Construction Company
10%
Outsourcing Company
10%
Financial Services Firm
10%
Computer Software Company
10%
Financial Services Firm
9%
Outsourcing Company
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: September 2026.
914,805 professionals have used our research since 2012.