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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
11th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 5.0%, up from 4.9% compared to the previous year. The mindshare of Testim is 2.3%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.0%
Testim2.3%
Other92.7%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This has allowed us to make significant product changes, new server deployments, and hosting changes with high confidence."
"For more than a year, I've been working on automation of functional testing and regression testing using TestComplete, and it is a great tool even though it is hard to learn and use."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"The integration with various tools is important."
"Good test coverage through automation and provides unique solutions to most of the automation challenges (e.g. comparison of images)."
"Test automation with TestComplete significantly (estimated 80%) reduced the regression timeline for a complex AUT with a large number of test cases."
"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required."
"The solution has a very nice interface."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The product is easy to use."
"The tool's most valuable feature is the recently added AI feature."
"It is a highly stable solution."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"It enabled us to cover our app in end-to-end tests very quickly with quality results."
 

Cons

"More APIs could be added."
"The solution doesn't have a very flexible pricing model."
"Sometimes, TestComplete crashes when attempting to delete over 10 logs."
"The solution needs Mac OS support."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"The learning curve of the solution's user interface is a little high for new users."
"It is very difficult to have multiple developers when using Name Mapping. You can’t merge all the files and this creates conflicts."
"Product is not stable enough and it crashes often."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"The UI could use a better design with a better user experience in mind, for instance - instead of going in and out of the editor every time I want to view test data for a test, I could just view the test data in the table, or the ability to copy steps through tests."
"Faster scripting would be beneficial, as test creation is faster now."
"There is currently no room for improvement that I can identify as of now."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"The UI could use a better design with a better user experience in mind."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
 

Pricing and Cost Advice

"The solution's pricing is too high."
"The pricing is pretty reasonable."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"We have a TestComplete 12 license."
"The product is becoming more and more expensive."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The tool offers a fixed pricing model for our company."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The solution is not expensive."
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896,202 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
12%
Computer Software Company
10%
Construction Company
6%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: May 2026.
896,202 professionals have used our research since 2012.