SmartBear TestComplete vs Testim comparison

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SmartBear TestComplete

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Executive SummaryUpdated on Dec 15, 2024

SmartBear TestComplete and Testim compete in the automated testing software market, each offering unique strengths for different testing needs. Based on user feedback, Testim seems to have an edge with its advanced AI-driven features and flexibility, despite higher costs which users find justifiable for its value.

Features: SmartBear TestComplete offers robust scriptless test creation, a comprehensive range of desktop, web, and mobile testing capabilities, and modular test creation with reusable functions. Testim specializes in AI-driven test creation and maintenance, adaptive locators for enhanced test stability, and strong integration capabilities for continuous delivery environments.

Room for Improvement: SmartBear TestComplete could improve by enhancing its support for more mobile testing automation, simplifying its script complexity, and reducing maintenance needs for recorded scripts. Testim can enhance its initial setup process, streamline the onboarding experience for new users, and expand its community support resources.

Ease of Deployment and Customer Service: TestComplete provides a straightforward installation process and is highly regarded for responsive customer service. Testim simplifies deployment through its cloud-based SaaS model, making it ideal for cloud infrastructures, with strong integration support contributing to its customer service reputation.

Pricing and ROI: SmartBear TestComplete offers competitive pricing with a favorable ROI for cost-sensitive users, resulting in quick adoption due to lower entry costs. Testim, while at a higher price point, delivers high ROI through AI features that lower maintenance costs and save time, offering great value for organizations that prioritize advanced functionality.

To learn more, read our detailed SmartBear TestComplete vs. Testim Report (Updated: March 2026).

SmartBear TestComplete vs. Testim

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Helped 886,349 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SmartBear TestComplete

Ranking in Functional Testing Tools

8th

Ranking in Test Automation Tools

6th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Regression Testing Tools (5th)

Testim

Ranking in Functional Testing Tools

13th

Ranking in Test Automation Tools

10th

Average Rating

9.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 5.0%, up from 4.8% compared to the previous year. The mindshare of Testim is 2.6%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools Mindshare Distribution
Product	Mindshare (%)
SmartBear TestComplete	5.0%
Testim	2.6%
Other	92.4%

Functional Testing Tools

Featured Reviews

Prakhar Goel

Sr Test Lead at Emerson

Used for integration automation, user-based automation, and web automation

The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

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Jyoti Mittal

Director - Quality Engineering at a financial services firm with 501-1,000 employees

Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.

Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It helped to automate all the possible functional test cases which I previously used to do by manual testing."

"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."

"The most valuable feature is the integration with Azure DevOps, as we can use it to integrate everything that we are running in the test automation tool, which is linked directly to the test cases."

"The reporting is ready to use and doesn't require any setup."

"It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications."

"Mainly, when we did an evaluation and comparison, TestComplete had two big advantages - Good technology support Relatively low price in comparison to other vendor tools"

"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."

"TestComplete fits almost almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications, making it an amazing feature for companies that want to automate UI tests on each application built in-house."

More SmartBear TestComplete pros

"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."

"The tool's most valuable feature is the recently added AI feature."

"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."

"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."

"It is a highly stable solution."

"It enabled us to cover our app in end-to-end tests very quickly with quality results."

"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."

"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."

More Testim pros

Cons

"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."

"A test case design (schema) module would be nice."

"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."

"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."

"The test object repository needs to be improved."

"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."

"More APIs could be added."

"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."

More SmartBear TestComplete cons

"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."

"I get a little bit confused while creating new branches."

"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."

"There is currently no room for improvement that I can identify as of now."

"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."

"The API testing integration is a bit lacking and can be improved."

"The UI could use a better design with a better user experience in mind."

"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."

More Testim cons

Pricing and Cost Advice

"The licensing costs are in the range of $1,000 to $3,000."

"The product is becoming more and more expensive."

"The pricing is pretty reasonable."

"SmartBear TestComplete is an expensive tool."

"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."

"Our ROI is about $10,000 a year."

"We have a TestComplete 12 license."

"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."

More SmartBear TestComplete pricing and cost advice

"I rate the product’s pricing an eight out of ten compared to other tools."

"The solution is not expensive."

"The tool offers a fixed pricing model for our company."

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886,349 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

13%

Financial Services Firm

12%

Computer Software Company

10%

Construction Company

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	19
Large Enterprise	32

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What do you like most about SmartBear TestComplete?

TestComplete has strong reporting capabilities. The reports they generate are really good.

What is your experience regarding pricing and costs for SmartBear TestComplete?

I am not involved in pricing or licensing; our management team handles these aspects.

What needs improvement with SmartBear TestComplete?

While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...

What do you like most about Testim?

The tool's most valuable feature is the recently added AI feature.

What needs improvement with Testim?

More advanced AI-based features and features on the API side would help us create better end-to-end test suites.

What is your primary use case for Testim?

As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...

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Product Reports

SmartBear TestComplete

Download SmartBear TestComplete product report

Download Testim product report

Overview

What is SmartBear TestComplete?

TestComplete is a reliable, sturdy automated testing platform created by SmartBear Software. SmartBear Software is a worldwide technological leader known for developing quality enterprise-class development and testing solutions.

TestComplete simplifies the process of creating tests for numerous applications, including, but not limited to; Desktop, Android, IOS, Web browsers, and Windows. Application tests can be manual, scripted, and even recorded by using keyword-driven or data-driven functionality. There are even additional options for error reporting and automated playback. The object repository is extremely accurate and is fully customizable. TestComplete can easily be used by experienced developers and even by manual novice testers to develop quality automated UI tests quickly.

TestComplete offers three different testing scenarios:

Desktop: Users can easily and quickly automate UI tests using today’s most popular desktop applications, such as; Windows, Java, Python,.Net, VBScript, and more.
Web: Users can effortlessly create renewable tests for all of today’s popular web applications, including JavaScript frameworks on 2000+ trusted browser and platform integrations.
Mobile: Users can safely build and automate serviceable UI tests on actual or virtual android or IOS devices, locally or in the cloud. Users can create code or codeless tests. TestComplete seamlessly integrates with many of today’s popular frameworks.

Key Features

Easily create automated UI tests: TestComplete offers scriptless Record and Replay or simple keyword-driven tests to quickly develop any type of UI test users may require. Tests can be recorded once, then replayed when needed across various applications on mobile, web, or desktop environments. TestComplete integrates with many different languages, such as Java, Python, C+, and more.
Keyword driven tests: Users can easily divide testing steps, actions, objects, and data with an integrated keyword-driven test structure. This makes it easy for every user to participate in the test automation process; there is no programming experience needed. Everything is made simple with easy-to-use point-and-click options.
Data driven tests: Easily distinguish data from test commands to keep administrative efforts simple. Users can improve overall coverage by running various automated mobile, desktop, or web UI tests.
Record and Replay: Users can reuse created automated tests across every environment as often as desired. This helps to expand overall test coverage and represents a huge cost and time savings.

Reviews from Real Users

Sandhiya T S., Sr Solutions Engineer at Lexington Soft, relates, “The record and replay aspects of the solution are quite useful for people. With them, you don't have to write any scripts. Basically, you can record your actions and play them back later. The initial setup is also very easy.”

Sai S R., Staff Test Architect at a tech services company, says, "The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them."

SmartBear

Testim is an end-to-end agile testing automation solution which utilizes machine learning for test authoring, execution, and maintenance. Users can create tests in minutes, run thousands of tests in parallel across different browsers, integrate with their existing CI/CD and collaboration tools, and more.

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Microsoft, salesforce, JFrog, USA Today, Globality

SmartBear TestComplete vs. Testim