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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
5th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (4th)
Testim
Ranking in Functional Testing Tools
11th
Ranking in Test Automation Tools
7th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 5.0%, down from 5.2% compared to the previous year. The mindshare of Testim is 3.4%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
Dheeraj Bavirisetty - PeerSpot reviewer
Enhancing automation skills, intuitive, and low-code
We use Testim to automate our testing scripts. I am part of the testing team for a corporate bank in the US, which is my client. We work on building their product, and Testim is used to automate the scripts since it is a low-code automation platform The feature I like most about Testim is the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is regression testing tools."
"The product has many features."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"The database checkpoints detect problems which are difficult for a human resource to find."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
"The reporting is ready to use and doesn't require any setup."
"The ease-of-use and quality of the overall product are above average."
"The most valuable features are the desktop and mobile modules."
"It is a highly stable solution."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"The tool's most valuable feature is the recently added AI feature."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
 

Cons

"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"Product is not stable enough and it crashes often."
"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"We were testing handheld barcode scanners running WindowsCE with many menus of warehouse functions, and our biggest problem was the timing between input and responses."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"Increased performance with less memory and CPU usage."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"Faster scripting would be beneficial, as test creation is faster now."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
"The UI could use a better design with a better user experience in mind."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"The API testing integration is a bit lacking and can be improved."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
 

Pricing and Cost Advice

"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"The option we chose was around $2,000 USD."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"We have a TestComplete 12 license."
"The pricing is a little above average — it could be lower."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The solution's pricing is too high."
"The solution is not expensive."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
15%
Financial Services Firm
13%
Government
6%
Computer Software Company
17%
Financial Services Firm
13%
Educational Organization
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What do you like most about Testim?
The tool's most valuable feature is the recently added AI feature.
What is your experience regarding pricing and costs for Testim?
I rate the product’s pricing an eight out of ten compared to other tools.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.