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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
11th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.9%, up from 4.9% compared to the previous year. The mindshare of Testim is 2.1%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.9%
Testim2.1%
Other93.0%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If a company has an ecosystem and they need to automate the web, desktop, or mobile, then TestComplete is the right tool."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
"Using TestComplete I was able to immediately (after installation) begin coding regression tests for available functionality."
"After NPAPI was unsupported by Chrome, our test runs were halted on Chrome for a previous version of TestComplete, and they started running again with version 11.11."
"The solution's most valuable aspect is how easy it is to create tests."
"When compared to other tools, it is very simple."
"The product has many features."
"It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications."
"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"It enabled us to cover our app in end-to-end tests very quickly with quality results."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"It is a highly stable solution."
"The product is easy to use."
 

Cons

"Product is not stable enough and it crashes often."
"I pay for support and maintenance; having used the “support” functions through online forums, I can say there is room for improvement."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"The solution needs Mac OS support."
"TestComplete had problems during long hours runs. In some cases it could crash without leaving any logs."
"Headless testing would be a big improvement."
"Memory consumption Speed of interaction with controls Sets of prepared libraries like asserts Templates of tests from scratch"
"The web testing framework of TestComplete is not very helpful for an Automation Engineer; it requires the same effort as Selenium, and in most cases, Selenium proves to be a better testing tool for web-based testing."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"There is currently no room for improvement that I can identify as of now."
"The API testing integration is a bit lacking and can be improved."
"The UI could use a better design with a better user experience in mind."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"The UI could use a better design with a better user experience in mind, for instance - instead of going in and out of the editor every time I want to view test data for a test, I could just view the test data in the table, or the ability to copy steps through tests."
 

Pricing and Cost Advice

"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"The pricing is pretty reasonable."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"We have a TestComplete 12 license."
"It comes with a high cost."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The pricing is a little above average — it could be lower."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
"The solution is not expensive."
report
Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
900,838 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
11%
Construction Company
10%
Computer Software Company
8%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.