Try our new research platform with insights from 80,000+ expert users

SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
7th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
11th
Ranking in Test Automation Tools
8th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 5.1%, up from 4.9% compared to the previous year. The mindshare of Testim is 3.0%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete5.1%
Testim3.0%
Other91.9%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer service and technical support responsiveness are high. Everyone is very professional."
"It is a strong automation tool for desktop, browser, and API testing."
"The ability to run a whole suite of tests automatically (which we did overnight)."
"SmartBear TestComplete performs some self-healing and has a feature called OCR (optical character recognition)."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
"When compared to other tools, it is very simple."
"The initial setup is pretty easy and it's quick to deploy."
"The most valuable features are the desktop and mobile modules."
"The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"The tool's most valuable feature is the recently added AI feature."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
 

Cons

"The solution’s customer support should be improved."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"Headless testing would be a big improvement."
"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"The artificial intelligence needs to be improved."
"There could be API interfaces with this tool."
"The licensing costs are a little bit high and should be reduced."
"There is currently no room for improvement that I can identify as of now."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"The UI could use a better design with a better user experience in mind."
"I get a little bit confused while creating new branches."
"The API testing integration is a bit lacking and can be improved."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
 

Pricing and Cost Advice

"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The licensing costs are in the range of $1,000 to $3,000."
"Our ROI is about $10,000 a year."
"It comes with a high cost."
"The price is less, compared to other products, such as QTP."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"We have a TestComplete 12 license."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
"The solution is not expensive."
report
Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
880,511 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
14%
Financial Services Firm
12%
Government
6%
Computer Software Company
14%
Financial Services Firm
11%
Manufacturing Company
7%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What do you like most about Testim?
The tool's most valuable feature is the recently added AI feature.
What is your experience regarding pricing and costs for Testim?
I rate the product’s pricing an eight out of ten compared to other tools.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: January 2026.
880,511 professionals have used our research since 2012.