Try our new research platform with insights from 80,000+ expert users

SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
10th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 5.0%, up from 4.8% compared to the previous year. The mindshare of Testim is 2.8%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.0%
Testim2.8%
Other92.2%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Test items, project variables helps in managing automation suite and scheduling execution."
"The product has many features."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"It allows us to test both desktop and web applications."
"It is a strong automation tool for desktop, browser, and API testing."
"The ability to run a whole suite of tests automatically (which we did overnight)."
"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"When compared to other tools, it is very simple."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The tool's most valuable feature is the recently added AI feature."
"It is a highly stable solution."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"The product is easy to use."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
 

Cons

"There could be API interfaces with this tool."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"One notable drawback is the absence of native integration with Git."
"The initial setup of SmartBear TestComplete was complex."
"The pricing is the constraint."
"There is currently no room for improvement that I can identify as of now."
"The UI could use a better design with a better user experience in mind."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"Faster scripting would be beneficial, as test creation is faster now."
"I get a little bit confused while creating new branches."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
 

Pricing and Cost Advice

"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The pricing is a little above average — it could be lower."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The solution's pricing is too high."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"Our ROI is about $10,000 a year."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The solution is not expensive."
"The tool offers a fixed pricing model for our company."
report
Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
884,797 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
5%
Computer Software Company
14%
Financial Services Firm
9%
Manufacturing Company
7%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What do you like most about Testim?
The tool's most valuable feature is the recently added AI feature.
What is your experience regarding pricing and costs for Testim?
I rate the product’s pricing an eight out of ten compared to other tools.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: March 2026.
884,797 professionals have used our research since 2012.