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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
14th
Ranking in Test Automation Tools
10th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.7%, down from 4.9% compared to the previous year. The mindshare of Testim is 1.9%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.7%
Testim1.9%
Other93.4%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"Even with my limited programming knowledge, I was able to create automation tests using the Keyword Test feature."
"To me, the Object Browser has proven to be the most valuable feature of this product."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"TestComplete is a great product."
"Good test coverage through automation and provides unique solutions to most of the automation challenges (e.g. comparison of images)."
"I changed because I did not have any solutions as close to the real thing as this."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."
"The tool's most valuable feature is the recently added AI feature."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
"It is a highly stable solution."
 

Cons

"Right now, in terms of recording and scripting the solution is not user-friendly."
"I can sense there's still a little bit more room for improvement in terms of making the whole testing process easier."
"More APIs could be added."
"We did not maximize our ROI until we put somebody full-time on our TestComplete endeavours. The tool does have a learning curve, and it wasn't until we had an in-house expert on it that we began to see the benefits of automated testing over traditional QA roles."
"A major part of the product that needs improvement is the licenser."
"The integration tools could be better."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"Product ungracefully crashes or hangs sometimes."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
"The UI could use a better design with a better user experience in mind."
"The UI could use a better design with a better user experience in mind, for instance - instead of going in and out of the editor every time I want to view test data for a test, I could just view the test data in the table, or the ability to copy steps through tests."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"There is currently no room for improvement that I can identify as of now."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"I get a little bit confused while creating new branches."
"In the last couple of months, I have experienced some downtime where it wasn't working."
 

Pricing and Cost Advice

"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The option we chose was around $2,000 USD."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The pricing is pretty reasonable."
"The product is becoming more and more expensive."
"The solution's pricing is too high."
"SmartBear TestComplete is an expensive tool."
"We have a TestComplete 12 license."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The solution is not expensive."
"The tool offers a fixed pricing model for our company."
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Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
908,402 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
10%
Construction Company
10%
Outsourcing Company
9%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: June 2026.
908,402 professionals have used our research since 2012.