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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
14th
Ranking in Test Automation Tools
10th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.9%, down from 4.9% compared to the previous year. The mindshare of Testim is 2.0%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.9%
Testim2.0%
Other93.1%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Regressions and Smoke was done manually in the past, which has been replaced by Automated Testing."
"The reporting is ready to use and doesn't require any setup."
"It's a great tool that covers many features and is straightforward with logs."
"The solution is great as a record and playback tool, and it also has valuable regression testing."
"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"This product is quite mature, able to compete with other products in the market, and I would highly recommend it."
"The automation has improved over time, allowing it to integrate with other external tools for defect tracking."
"It's cross platform automation capabilities specially ranging across web, UNIX (via putty), and other systems."
"The stability has been great; we can add stable tests very easily and improve our automation coverage, which allows us to deploy a new version into production every few days with minimum manual labor."
"It enabled us to cover our app in end-to-end tests very quickly with quality results."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
 

Cons

"This tool is also very expensive compared to the similar tools in the market. Price needs to be affordable."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete."
"We did not maximize our ROI until we put somebody full-time on our TestComplete endeavours. The tool does have a learning curve, and it wasn't until we had an in-house expert on it that we began to see the benefits of automated testing over traditional QA roles."
"It seems to crash once every two to three months."
"Memory consumption Speed of interaction with controls Sets of prepared libraries like asserts Templates of tests from scratch"
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"There often are issues with web test execution."
"The UI could use a better design with a better user experience in mind."
"There is currently no room for improvement that I can identify as of now."
"Faster scripting would be beneficial, as test creation is faster now."
"The API testing integration is a bit lacking and can be improved."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
 

Pricing and Cost Advice

"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"It is approximately $6,000 a year."
"The pricing is a little above average — it could be lower."
"The option we chose was around $2,000 USD."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The licensing costs are in the range of $1,000 to $3,000."
"The product is becoming more and more expensive."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The solution is not expensive."
"The tool offers a fixed pricing model for our company."
report
Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
907,372 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
11%
Construction Company
9%
Outsourcing Company
8%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: June 2026.
907,372 professionals have used our research since 2012.