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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
11th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 5.0%, up from 4.9% compared to the previous year. The mindshare of Testim is 2.3%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.0%
Testim2.3%
Other92.7%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications."
"We use TestComplete to do the automation test on our product’s web UI; in total, over 500 test cases are written and the automation coverage is over 80%, which helps to reduce manual effort dramatically, and by using the same script, we can run the test on both IE and Google Chrome."
"The most valuable feature of this solution is regression testing tools."
"Technical support is excellent, and if you reach out to them, they will get back to you within 24 hours."
"For us, the automated test farm of 20 virtual machines for execution, 20 TestComplete licenses and 20 automated testers are doing the job of 100 manual testers."
"The most valuable features are the desktop and mobile modules."
"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required."
"It enabled us to cover our app in end-to-end tests very quickly with quality results."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."
"The product is easy to use."
"The tool's most valuable feature is the recently added AI feature."
"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
 

Cons

"Right now, in terms of recording and scripting the solution is not user-friendly."
"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools like Notepad++."
"Often crashes with large projects. File check-in takes too much time in TFS."
"Technical Support: Not so helpful most of the times. They always fail to produce a work around."
"Unfortunately, TestExecute does not enable us to select the Tests that has to be executed."
"The licensing costs are a little bit high and should be reduced."
"I have used it for Web Application automation and sometimes find difficulties while recognizing dynamically-generated runtime object."
"In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."
"Faster scripting would be beneficial, as test creation is faster now."
"The UI could use a better design with a better user experience in mind, for instance - instead of going in and out of the editor every time I want to view test data for a test, I could just view the test data in the table, or the ability to copy steps through tests."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"There is currently no room for improvement that I can identify as of now."
"The API testing integration is a bit lacking and can be improved."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"The API testing integration is a bit lacking and can be improved."
 

Pricing and Cost Advice

"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The licensing costs are in the range of $1,000 to $3,000."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"Our ROI is about $10,000 a year."
"The option we chose was around $2,000 USD."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The price is less, compared to other products, such as QTP."
"SmartBear TestComplete is an expensive tool."
"The tool offers a fixed pricing model for our company."
"The solution is not expensive."
"I rate the product’s pricing an eight out of ten compared to other tools."
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Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
893,164 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
12%
Computer Software Company
10%
Construction Company
6%
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What do you like most about Testim?
The tool's most valuable feature is the recently added AI feature.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: April 2026.
893,164 professionals have used our research since 2012.