No more typing reviews! Try our Samantha, our new voice AI agent.

SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
11th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 5.0%, up from 4.9% compared to the previous year. The mindshare of Testim is 2.3%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.0%
Testim2.3%
Other92.7%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required."
"It's cross platform automation capabilities specially ranging across web, UNIX (via putty), and other systems."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"For more than a year, I've been working on automation of functional testing and regression testing using TestComplete, and it is a great tool even though it is hard to learn and use."
"TestComplete is much more flexible, light, and easy to use."
"If a company has an ecosystem and they need to automate the web, desktop, or mobile, then TestComplete is the right tool."
"The product has many features."
"The solution helps improve the stability of our product; it also decreases the work of our manual quality assurance engineers."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"It enabled us to cover our app in end-to-end tests very quickly with quality results."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
"The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
 

Cons

"The solution’s customer support should be improved."
"Some of the objects/parent objects are dynamically created in the web page. During the test, TestComplete will have problem to identify these kind of objects."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them."
"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"Product ungracefully crashes or hangs sometimes."
"The web testing framework of TestComplete is not very helpful for an Automation Engineer; it requires the same effort as Selenium, and in most cases, Selenium proves to be a better testing tool for web-based testing."
"What is currently missing from this solution is better support for mobile testing."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
"The UI could use a better design with a better user experience in mind."
"The API testing integration is a bit lacking and can be improved."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"I get a little bit confused while creating new branches."
"Faster scripting would be beneficial, as test creation is faster now."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
 

Pricing and Cost Advice

"The option we chose was around $2,000 USD."
"The product is becoming more and more expensive."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"It comes with a high cost."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"SmartBear TestComplete is an expensive tool."
"The solution is not expensive."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
report
Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
895,990 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
12%
Computer Software Company
10%
Construction Company
6%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: May 2026.
895,990 professionals have used our research since 2012.