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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
11th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.9%, up from 4.9% compared to the previous year. The mindshare of Testim is 2.1%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.9%
Testim2.1%
Other93.0%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them. The are other features that SmartBear TestComplete has but the competition widely has them as well."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"It is a strong automation tool for desktop, browser, and API testing."
"SmartBear TestComplete performs some self-healing and has a feature called OCR (optical character recognition)."
"With TestComplete, we need just eight hours (or even less if we're using multiple machines) for stability and stress testing, whereas manual tests would take 48 hours."
"In all projects where I participated it helped significantly improve and speed up regression testing, which is usually bottleneck before release."
"Object spy and object recognition are working very well, giving us a lot of possibilities."
"The ability to run a whole suite of tests automatically (which we did overnight)."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"It enabled us to cover our app in end-to-end tests very quickly with quality results."
"It is a highly stable solution."
"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"The product is easy to use."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
 

Cons

"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."
"Increased performance with less memory and CPU usage."
"The test object repository needs to be improved."
"The initial setup of SmartBear TestComplete was complex."
"The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"I get a little bit confused while creating new branches."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"The UI could use a better design with a better user experience in mind."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"There is currently no room for improvement that I can identify as of now."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"Faster scripting would be beneficial, as test creation is faster now."
 

Pricing and Cost Advice

"It comes with a high cost."
"Our ROI is about $10,000 a year."
"The option we chose was around $2,000 USD."
"The price is less, compared to other products, such as QTP."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The pricing is pretty reasonable."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The licensing costs are in the range of $1,000 to $3,000."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
"The solution is not expensive."
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Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
899,324 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
11%
Construction Company
9%
Computer Software Company
8%
Computer Software Company
11%
Financial Services Firm
9%
Outsourcing Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: May 2026.
899,324 professionals have used our research since 2012.