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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
14th
Ranking in Test Automation Tools
10th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.9%, down from 4.9% compared to the previous year. The mindshare of Testim is 2.0%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.9%
Testim2.0%
Other93.1%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Such anticipation, preparation and workarounds are the way to ‘Doing it right, with TestComplete’."
"It allows us to test both desktop and web applications."
"TestComplete fits almost almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications, making it an amazing feature for companies that want to automate UI tests on each application built in-house."
"It's a really good product with minimal issues."
"Regressions and Smoke was done manually in the past, which has been replaced by Automated Testing."
"My advice to others is: If you're looking for speed, configuration consistency, and accuracy of tests with fantastic results, go get TestComplete."
"The solution is mainly stable."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
"The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"It is a highly stable solution."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
 

Cons

"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"We did not maximize our ROI until we put somebody full-time on our TestComplete endeavours. The tool does have a learning curve, and it wasn't until we had an in-house expert on it that we began to see the benefits of automated testing over traditional QA roles."
"The pricing is the constraint."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
"Some of the objects/parent objects are dynamically created in the web page. During the test, TestComplete will have problem to identify these kind of objects."
"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."
"The integration tools could be better."
"The UI could use a better design with a better user experience in mind, for instance - instead of going in and out of the editor every time I want to view test data for a test, I could just view the test data in the table, or the ability to copy steps through tests."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"The UI could use a better design with a better user experience in mind."
"The API testing integration is a bit lacking and can be improved."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"I get a little bit confused while creating new branches."
"There is currently no room for improvement that I can identify as of now."
 

Pricing and Cost Advice

"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"Our ROI is about $10,000 a year."
"The product is becoming more and more expensive."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The solution is not expensive."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
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902,988 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
11%
Construction Company
10%
Computer Software Company
8%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.