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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
75
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
10th
Ranking in Test Automation Tools
7th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.9%, down from 5.7% compared to the previous year. The mindshare of Testim is 3.3%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
PiyushSingh - PeerSpot reviewer
A stable tool to help users take care of the implementation phases in their environment
There are a few minor areas where improvements are required, but they are not something that I can discuss at a high level. I will have to ask the team that uses Testim since they can give a better response to what requires improvement in the product. I only manage the team that uses Testim. I cannot be exactly described as an end user of the tool. There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it. There were some trial and error methods our company had to deal with while using the product's documentation, after which we were able to get through the setup phase. I want the documentation to have more information to help users with the setup process. I want the product to be more scalable in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"TestComplete has strong reporting capabilities. The reports they generate are really good."
"The reporting is ready to use and doesn't require any setup."
"The most valuable features are the desktop and mobile modules."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"TestComplete fits almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"It is a highly stable solution."
"The tool's most valuable feature is the recently added AI feature."
"The product is easy to use."
"The pre-defined tests are a great help, specifically the custom JS test that allows us to be able to use custom code to test complicated elements or scenarios."
 

Cons

"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."
"One notable drawback is the absence of native integration with Git."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"The initial setup of SmartBear TestComplete was complex."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"There could be API interfaces with this tool."
"It is very hard to read the test log generated by TestComplete Executor if the log file is very big. TestComplete Executor is a small tool for just running the TestComplete test framework (not for developing)."
"The UI could use a better design with a better user experience in mind."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"Faster scripting would be beneficial, as test creation is faster now."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"The API testing integration is a bit lacking and can be improved."
"There is currently no room for improvement that I can identify as of now."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
 

Pricing and Cost Advice

"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"We have a TestComplete 12 license."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"The option we chose was around $2,000 USD."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"The price is less, compared to other products, such as QTP."
"SmartBear TestComplete is an expensive tool."
"It comes with a high cost."
"The solution is not expensive."
"The tool offers a fixed pricing model for our company."
"I rate the product’s pricing an eight out of ten compared to other tools."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
13%
Financial Services Firm
12%
Government
7%
Computer Software Company
19%
Financial Services Firm
13%
Educational Organization
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
What do you like most about Testim?
The tool's most valuable feature is the recently added AI feature.
What is your experience regarding pricing and costs for Testim?
I rate the product’s pricing an eight out of ten compared to other tools.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: February 2025.
842,296 professionals have used our research since 2012.