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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
14th
Ranking in Test Automation Tools
10th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.7%, down from 4.9% compared to the previous year. The mindshare of Testim is 1.9%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.7%
Testim1.9%
Other93.4%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Selenium integration."
"TestComplete is a great product."
"It's a really good product with minimal issues."
"After NPAPI was unsupported by Chrome, our test runs were halted on Chrome for a previous version of TestComplete, and they started running again with version 11.11."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"It is value for money, and different licensing options are available."
"TestComplete fits almost almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications, making it an amazing feature for companies that want to automate UI tests on each application built in-house."
"It allows us to test both desktop and web applications."
"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."
"The tool's most valuable feature is the recently added AI feature."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"It enabled us to cover our app in end-to-end tests very quickly with quality results."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
 

Cons

"When it comes to customization controls the scalability of SmartBear TestComplete is limited."
"The solution needs Mac OS support."
"The learning curve of the solution's user interface is a little high for new users."
"It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this."
"Memory consumption Speed of interaction with controls Sets of prepared libraries like asserts Templates of tests from scratch"
"Implementation of screen recording during testing (video recording)."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"I have used it for Web Application automation and sometimes find difficulties while recognizing dynamically-generated runtime object."
"I get a little bit confused while creating new branches."
"Faster scripting would be beneficial, as test creation is faster now."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"There is currently no room for improvement that I can identify as of now."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"The UI could use a better design with a better user experience in mind."
"The product's areas of improvement include pricing considerations and additional features related to visual testing and PDF handling."
"The API testing integration is a bit lacking and can be improved."
 

Pricing and Cost Advice

"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The product is becoming more and more expensive."
"SmartBear TestComplete is an expensive tool."
"It comes with a high cost."
"The pricing is a little above average — it could be lower."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"The option we chose was around $2,000 USD."
"The solution is not expensive."
"The tool offers a fixed pricing model for our company."
"I rate the product’s pricing an eight out of ten compared to other tools."
report
Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
910,350 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
10%
Construction Company
10%
Outsourcing Company
9%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: August 2026.
910,350 professionals have used our research since 2012.