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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
10th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 5.0%, up from 4.8% compared to the previous year. The mindshare of Testim is 2.8%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.0%
Testim2.8%
Other92.2%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has many features."
"The most valuable feature is the integration with Azure DevOps."
"The ability to run a whole suite of tests automatically (which we did overnight)."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"The tool's most valuable feature is the recently added AI feature."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"It is a highly stable solution."
"The product is easy to use."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
 

Cons

"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"Error handling features in the tool are a little limited."
"Right now, the product only supports Windows."
"Headless testing would be a big improvement."
"Increased performance with less memory and CPU usage."
"One notable drawback is the absence of native integration with Git."
"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"The UI could use a better design with a better user experience in mind."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"There is currently no room for improvement that I can identify as of now."
"Faster scripting would be beneficial, as test creation is faster now."
"The API testing integration is a bit lacking and can be improved."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"In the last couple of months, I have experienced some downtime where it wasn't working."
 

Pricing and Cost Advice

"The option we chose was around $2,000 USD."
"The licensing costs are in the range of $1,000 to $3,000."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"Our ROI is about $10,000 a year."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The price is less, compared to other products, such as QTP."
"The product is becoming more and more expensive."
"We have a TestComplete 12 license."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
"The solution is not expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
12%
Computer Software Company
11%
Government
5%
Computer Software Company
14%
Financial Services Firm
9%
Manufacturing Company
7%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What do you like most about Testim?
The tool's most valuable feature is the recently added AI feature.
What is your experience regarding pricing and costs for Testim?
I rate the product’s pricing an eight out of ten compared to other tools.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: March 2026.
883,896 professionals have used our research since 2012.