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SmartBear TestComplete vs Testim comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
6th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
8th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.5%, down from 4.9% compared to the previous year. The mindshare of Testim is 1.8%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.5%
Testim1.8%
Other93.7%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In all projects where I participated it helped significantly improve and speed up regression testing, which is usually bottleneck before release."
"The product has many features."
"The most valuable feature of this solution is regression testing tools."
"Mainly, when we did an evaluation and comparison, TestComplete had two big advantages - Good technology support Relatively low price in comparison to other vendor tools"
"Such anticipation, preparation and workarounds are the way to ‘Doing it right, with TestComplete’."
"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"Possibility of the automated testing, installing plugins and extensions, data-driven testing and debugger."
"The tool's most valuable feature is the recently added AI feature."
"The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
"The stability has been great; we can add stable tests very easily and improve our automation coverage, which allows us to deploy a new version into production every few days with minimum manual labor."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"It is a highly stable solution."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."
"The product is easy to use."
 

Cons

"I pay for support and maintenance; having used the “support” functions through online forums, I can say there is room for improvement."
"From my understanding, the product has changed significantly since v5 was released. I don’t know that it has necessarily improved, for my needs."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
"Increased performance with less memory and CPU usage."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools like Notepad++."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"The recording function, when using Python, could be improved, as it does not work well in recording testing."
"The UI could use a better design with a better user experience in mind."
"Faster scripting would be beneficial, as test creation is faster now."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"I get a little bit confused while creating new branches."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"The UI could use a better design with a better user experience in mind, for instance - instead of going in and out of the editor every time I want to view test data for a test, I could just view the test data in the table, or the ability to copy steps through tests."
 

Pricing and Cost Advice

"The product is becoming more and more expensive."
"The option we chose was around $2,000 USD."
"The pricing is pretty reasonable."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"It comes with a high cost."
"The pricing is a little above average — it could be lower."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The solution is not expensive."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
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914,889 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
10%
Financial Services Firm
10%
Computer Software Company
9%
Outsourcing Company
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: September 2026.
914,889 professionals have used our research since 2012.