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SmartBear TestComplete vs TestRail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (9th), Regression Testing Tools (5th), Test Automation Tools (6th)
TestRail
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
22
Ranking in other categories
Test Management Tools (2nd)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.9%, down 7.4% compared to last year.
TestRail, on the other hand, focuses on Test Management Tools, holds 12.2% mindshare, down 13.4% since last year.
Test Automation Tools
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"The initial setup is pretty easy and it's quick to deploy."
"The solution is great as a record and playback tool. It also has valuable regression testing."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"The solution is mainly stable."
"Selenium integration."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"The features that I have found most valuable are that there are various test case templates and test artifact maintenance."
"I haven't faced any stability issues using the solution. Stability-wise, I rate the solution a ten out of ten."
"The product’s most valuable feature is the UI. The structure of test cases is easy to understand."
"Integration with Confluence and JIRA."
"The integration with Jira and the ability for extra configurations are the most valuable features."
"The most valuable features are the flexibility, ease of use for writing new test cases, the test plans, and the composition."
"The product helps us create test cases and reports."
"Most valuable features are the ease of organizing test cases and a great API for sending results from automated test run results into the database."
 

Cons

"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"The licensing costs are a little bit high and should be reduced."
"The learning curve of the solution's user interface is a little high for new users."
"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"The initial setup of SmartBear TestComplete was complex."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"It would be nice if they would add an export to Word."
"TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process."
"I've encountered at some point, some difficulties on the administration side, but I don't remember exactly what they were."
"With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins."
"This solution has room for improvement. For example, some particular projects need to adjust access or add additional members and this isn't always possible. Role-based access would improve this."
"TestRail should improve its pricing."
"I do see room for lots of improvement in it. In terms of usability, duplication with test cases and constant creation of projects isn't easy. There is also too much API integration into automation tools, which is not there in ALM with UFT. Instead of setting it up as a project and using it, we set it up as a system for usability. It also lacks in the traceability aspect. For traceability, you need to use the JIRA plugin and drag traceability on JIRA, but the functionality is still quite limited. The biggest gap is mainframe testing. It would be good if I could start with mainframe testing. Manual granting of access is another issue. There is no API that I could use with another system where it is automated. There is an API for loading somebody to a project but not for adding to the application."
"The reports should be more user-friendly."
 

Pricing and Cost Advice

"The price is less, compared to other products, such as QTP."
"The solution's pricing is too high."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The pricing is a little above average — it could be lower."
"The licensing costs are in the range of $1,000 to $3,000."
"It comes with a high cost."
"We have a TestComplete 12 license."
"I give the price a five out of ten."
"The product is not much expensive."
"Negotiate the best deal you can."
"Pricing for small teams seems correct with respect to competitors."
"Use TestRail Cloud (online TR hosted server) and don't worry about maintenance or scalability. It saves a lot of cash and time."
"The price of the solution is based on how many users you have per year. When you grow, it is segmented, For example, 10 to 25, you have a price, and more than 50, or 100, you need to take the enterprise license. I don't think we will reach this point."
"The solution is quite reasonably priced for what it offers and offers a monthly subscription model."
"Its price is definitely not more. If they introduce automation, they can charge more."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
13%
Financial Services Firm
12%
Government
7%
Computer Software Company
20%
Financial Services Firm
10%
Manufacturing Company
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
 

Also Known As

No data available
TestRail by Gurock
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about SmartBear TestComplete vs. TestRail and other solutions. Updated: April 2023.
845,040 professionals have used our research since 2012.