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SmartBear TestComplete vs TestRail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
75
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
TestRail
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Test Management Tools (2nd)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.2%, down 7.7% compared to last year.
TestRail, on the other hand, focuses on Test Management Tools, holds 12.9% mindshare, down 13.3% since last year.
Test Automation Tools
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them. The are other features that SmartBear TestComplete has but the competition widely has them as well."
"The solution is mainly stable."
"The ease-of-use and quality of the overall product are above average."
"Test items, project variables helps in managing automation suite and scheduling execution."
"SmartBear TestComplete performs some self-healing and has a feature called OCR (optical character recognition)."
"When compared to other tools, it is very simple."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"From a testing perspective, the management is awesome. I am able to do testing and then add the reporting and the evidence. It is fair in terms of the price that you're paying. You get what you're paying for."
"The API to support integration of the homemade automated testing tool."
"The solution is very stable. We've never had any issues with it."
"The most valuable features are the flexibility, ease of use for writing new test cases, the test plans, and the composition."
"The feature that I have found most valuable is the dashboard."
"The features that I have found most valuable are that there are various test case templates and test artifact maintenance."
"The product helps us create test cases and reports."
"I was on the lookout for automation testing on the browser and I believe this tool is very interesting in that matter. The solution is useful for UI testing. You just need to add the URL that is to be checked."
 

Cons

"Product is not stable enough and it crashes often."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
"The solution’s customer support should be improved."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"The reports should be more user-friendly."
"Reporting could be more flexible regarding repeating reports."
"I do see room for lots of improvement in it. In terms of usability, duplication with test cases and constant creation of projects isn't easy. There is also too much API integration into automation tools, which is not there in ALM with UFT. Instead of setting it up as a project and using it, we set it up as a system for usability. It also lacks in the traceability aspect. For traceability, you need to use the JIRA plugin and drag traceability on JIRA, but the functionality is still quite limited. The biggest gap is mainframe testing. It would be good if I could start with mainframe testing. Manual granting of access is another issue. There is no API that I could use with another system where it is automated. There is an API for loading somebody to a project but not for adding to the application."
"This solution has room for improvement. For example, some particular projects need to adjust access or add additional members and this isn't always possible. Role-based access would improve this."
"I've encountered at some point, some difficulties on the administration side, but I don't remember exactly what they were."
"TestRail should improve its pricing."
"With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins."
"TestRail's user interface is not great. When you use it for the first time, you will be very uncomfortable and not know how to create test cases. It doesn't have a field for preconditions and post-conditions."
 

Pricing and Cost Advice

"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"It is approximately $6,000 a year."
"The solution's pricing is too high."
"We have a TestComplete 12 license."
"The pricing is pretty reasonable."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"The licensing costs are in the range of $1,000 to $3,000."
"Pricing for small teams seems correct with respect to competitors."
"My advice to others is to shop around for the best deal. Some options out there are free in cyberspace."
"Its price is definitely not more. If they introduce automation, they can charge more."
"The solution is quite reasonably priced for what it offers and offers a monthly subscription model."
"I give the price a five out of ten."
"The product has a reasonable price in terms of the features."
"The product is not much expensive."
"Use TestRail Cloud (online TR hosted server) and don't worry about maintenance or scalability. It saves a lot of cash and time."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
13%
Financial Services Firm
12%
Government
8%
Computer Software Company
21%
Manufacturing Company
10%
Financial Services Firm
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
 

Also Known As

No data available
TestRail by Gurock
 

Learn More

 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about SmartBear TestComplete vs. TestRail and other solutions. Updated: April 2023.
831,158 professionals have used our research since 2012.