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SmartBear TestComplete vs TestRail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
TestRail users had mixed support experiences, with some finding it responsive but ineffective, while others relied on online resources.
 

Room For Improvement

No sentiment score available
Sentiment score
6.1
TestRail users seek better integration, enhanced reporting, improved usability, faster support, UI improvements, and more competitive pricing.
 

Scalability Issues

No sentiment score available
No sentiment score available
TestRail is efficient and dependable for small to medium user bases, easily scalable, though minor issues may occur at larger scales.
 

Setup Cost

No sentiment score available
No sentiment score available
TestRail is priced annually per user from $300 to $400, with discounts and monthly plans available, plus extra costs for on-premise.
 

Stability Issues

No sentiment score available
No sentiment score available
Users rate TestRail's stability highly, experiencing no significant issues, and are satisfied with its performance.
 

Valuable Features

No sentiment score available
Sentiment score
7.5
TestRail excels with robust reporting, JIRA integration, user-friendly interface, flexible test management, and effective real-time tracking tools.
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
75
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
TestRail
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Test Management Tools (2nd)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.5%, down 7.9% compared to last year.
TestRail, on the other hand, focuses on Test Management Tools, holds 13.1% mindshare, down 13.3% since last year.
Test Automation Tools
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.
report
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
13%
Financial Services Firm
12%
Government
7%
Computer Software Company
22%
Manufacturing Company
10%
Financial Services Firm
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
The solution's pricing is too high. On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing nine and a half out of ten.
What needs improvement with SmartBear TestComplete?
The learning curve of the solution's user interface is a little high for new users.
 

Also Known As

No data available
TestRail by Gurock
 

Learn More

 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about SmartBear TestComplete vs. TestRail and other solutions. Updated: April 2023.
816,406 professionals have used our research since 2012.