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TestRail vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
TestRail users had mixed support experiences, with some finding it responsive but ineffective, while others relied on online resources.
No sentiment score available
Zephyr Enterprise's responsive, efficient, and knowledgeable support team ensures swift resolutions and excellent customer experience with professional, proactive assistance.
 

Room For Improvement

Sentiment score
6.1
TestRail users seek better integration, enhanced reporting, improved usability, faster support, UI improvements, and more competitive pricing.
Sentiment score
2.3
Zephyr Enterprise requires improvements in versioning, reporting, automation integration, test repository, security, and error messaging for better functionality.
 

Scalability Issues

No sentiment score available
TestRail is efficient and dependable for small to medium user bases, easily scalable, though minor issues may occur at larger scales.
Sentiment score
6.5
Zephyr Enterprise offers scalable usage for organizations, allowing flexible user-based payments and easy scaling up or down in the cloud.
 

Setup Cost

No sentiment score available
TestRail is priced annually per user from $300 to $400, with discounts and monthly plans available, plus extra costs for on-premise.
No sentiment score available
<p>Zephyr Enterprise provides flexible, cost-effective pricing starting at $240 per user annually, with options for volume discounts and custom quotes.</p>
 

Stability Issues

No sentiment score available
Users rate TestRail's stability highly, experiencing no significant issues, and are satisfied with its performance.
Sentiment score
5.4
Users consider Zephyr Enterprise very stable, with rare issues, and rate its stability highly, often nine out of ten.
 

Valuable Features

Sentiment score
7.5
TestRail excels with robust reporting, JIRA integration, user-friendly interface, flexible test management, and effective real-time tracking tools.
Sentiment score
8.0
Zephyr Enterprise provides flexible test management with automation integration, robust reporting, and a user-friendly interface at a low cost.
 

Categories and Ranking

TestRail
Ranking in Test Management Tools
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
No ranking in other categories
Zephyr Enterprise
Ranking in Test Management Tools
5th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Test Management Tools category, the mindshare of TestRail is 13.1%, down from 13.3% compared to the previous year. The mindshare of Zephyr Enterprise is 10.1%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.
Tin Bùi - PeerSpot reviewer
Highly stable solution and meets users' needs
It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…
report
Use our free recommendation engine to learn which Test Management Tools solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
22%
Manufacturing Company
10%
Financial Services Firm
10%
Healthcare Company
6%
Computer Software Company
19%
Financial Services Firm
16%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Zephyr Enterprise?
We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was.
What is your primary use case for Zephyr Enterprise?
We use the solution for test case management.
 

Also Known As

TestRail by Gurock
SmartBear Zephyr
 

Learn More

 

Overview

 

Sample Customers

Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about TestRail vs. Zephyr Enterprise and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.