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TestRail vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

TestRail
Ranking in Test Management Tools
2nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
22
Ranking in other categories
No ranking in other categories
Zephyr Enterprise
Ranking in Test Management Tools
6th
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Test Management Tools category, the mindshare of TestRail is 12.2%, down from 13.4% compared to the previous year. The mindshare of Zephyr Enterprise is 7.6%, down from 13.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.
Tin Bùi - PeerSpot reviewer
Highly stable solution and meets users' needs
It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a user friendly solution."
"The integration with Jira and the ability for extra configurations are the most valuable features."
"Reliable and stable. It is important that TestRail be up and running 24/7 as we have users around the world using it."
"The API to support integration of the homemade automated testing tool."
"The most valuable features are the flexibility, ease of use for writing new test cases, the test plans, and the composition."
"The biggest advantage of using TestRail is its simplicity and intuitive interface."
"From a testing perspective, the management is awesome. I am able to do testing and then add the reporting and the evidence. It is fair in terms of the price that you're paying. You get what you're paying for."
"I was on the lookout for automation testing on the browser and I believe this tool is very interesting in that matter. The solution is useful for UI testing. You just need to add the URL that is to be checked."
"It has integration with test automation tools."
"It has a very intuitive user experience."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"It has a very intuitive user experience."
"The solution does its job well."
"Zephyr Enterprise is a stable solution."
 

Cons

"Reporting could be more flexible regarding repeating reports."
"It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language."
"Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow."
"This solution has room for improvement. For example, some particular projects need to adjust access or add additional members and this isn't always possible. Role-based access would improve this."
"I've encountered at some point, some difficulties on the administration side, but I don't remember exactly what they were."
"I have faced some issues with the integration between TestRail and Jira, which haven't been permanently resolved yet."
"Better prediction of text."
"TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"Security needs improvement to protect customer information better."
"Zephyr Enterprise needs to redesign the reporting."
"Creating better default varieties of reporting would make the product much better and more popular."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
 

Pricing and Cost Advice

"I give the price a five out of ten."
"The product has a reasonable price in terms of the features."
"Use TestRail Cloud (online TR hosted server) and don't worry about maintenance or scalability. It saves a lot of cash and time."
"Negotiate the best deal you can."
"Its price is definitely not more. If they introduce automation, they can charge more."
"Pricing for small teams seems correct with respect to competitors."
"The product is not much expensive."
"My advice to others is to shop around for the best deal. Some options out there are free in cyberspace."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
10%
Manufacturing Company
10%
Insurance Company
6%
Computer Software Company
20%
Financial Services Firm
19%
Manufacturing Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for TestRail by Gurock?
Pricing is reasonable for TestRail. It offers good value for money.
What needs improvement with TestRail by Gurock?
TestRail lacks the functionality to map test cases to requirements and risks. While integration with another tool is a workaround, it doesn't fully meet my needs. Additionally, I would appreciate A...
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
 

Also Known As

TestRail by Gurock
SmartBear Zephyr
 

Overview

 

Sample Customers

Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about TestRail vs. Zephyr Enterprise and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.