OpenText ALM / Quality Center vs Zephyr Enterprise comparison

OpenText and SmartBear are both solutions in the Test Management Tools category. OpenText is ranked #1 with an average rating of 8.1, while SmartBear is ranked #6 with an average rating of 8.0. OpenText holds a 13.2% mindshare in TMT, compared to SmartBear’s 9.6% mindshare. Additionally, 89% of OpenText users are willing to recommend the solution, compared to 87% of SmartBear users who would recommend it.

OpenText ALM / Quality Center

Read 205 OpenText ALM / Quality Center reviews

2,668 Views
1,124 Comparison Views

89% willing to recommend

Zephyr Enterprise

Read 8 Zephyr Enterprise reviews

1,821 Views
1,043 Comparison Views

87% willing to recommend

OpenText ALM / Quality Center

Zephyr Enterprise

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

OpenText ALM / Quality Center and Zephyr Enterprise are robust application lifecycle management tools. Users favor the features and support of Zephyr Enterprise due to its seamless Jira integration and quicker issue resolution.

Features: OpenText ALM / Quality Center excels in requirement tracking, test management, and comprehensive reporting. Zephyr Enterprise stands out for seamless Jira integration, real-time test metrics, and Agile support. Users find Zephyr Enterprise's streamlined features more intuitive, giving it an edge in functionality.

Room for Improvement: Users note that OpenText ALM / Quality Center could improve in interface intuitiveness, performance speed, and user experience design. Zephyr Enterprise users suggest enhancements in report customization, user access controls, and minor UI tweaks. Despite both needing improvements, users find Zephyr Enterprise's issues less significant than those of OpenText.

Ease of Deployment and Customer Service: OpenText ALM / Quality Center's deployment is considered more cumbersome with longer setup times. Zephyr Enterprise offers a smoother deployment process. Both products receive positive feedback for customer service, but Zephyr Enterprise edges out due to quicker issue resolution and better support experiences.

Pricing and ROI: OpenText ALM / Quality Center has higher setup costs, impacting perceived value. Zephyr Enterprise offers competitive pricing with faster ROI due to lower initial costs and quicker implementation times. Users feel Zephyr Enterprise delivers greater value for the investment.

To learn more, read our detailed OpenText ALM / Quality Center vs. Zephyr Enterprise Report (Updated: December 2024).

Buyer's Guide

OpenText ALM / Quality Center vs. Zephyr Enterprise

December 2024

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Categories and Ranking

OpenText ALM / Quality Center

Ranking in Test Management Tools

1st

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

205

Ranking in other categories

Application Lifecycle Management (ALM) Suites (5th)

Zephyr Enterprise

Ranking in Test Management Tools

6th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Test Management Tools category, the mindshare of OpenText ALM / Quality Center is 13.2%, up from 13.0% compared to the previous year. The mindshare of Zephyr Enterprise is 9.6%, down from 13.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Test Management Tools

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Has an initial setup phase that is easy to manage

The tool has some limitations for the dashboard, especially when it comes to 20 or 25 of them, which is sometimes not enough, and one may have to use a custom Excel to help extend the dashboard. The tool needs improvements since it is an old technology. OpenText ALM / Quality Center's improved version is ALM Octane but it does not support some of the traditional parts of the original product. Some of the traditional parts are missing in a lot of areas of OpenText ALM / Quality Center. It is difficult to directly transfer OpenText ALM / Quality Center to ALM Octane. Some of the classic OEMs have limitations, especially when used in an IDE network. There is a need for the tool to check where changes in UI or UX need to be made. The technology used for UI and UX are not user-friendly.

Read full review

Tin Bùi

Senior software engineer at Funding Societies Pte. Ltd.

Highly stable solution and meets users' needs

It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to integrate this solution with other applications is helpful. If there is automation, it comes with improved quality and speed."

"Produces good reports and has a great traceability feature."

"The solution is very user-friendly."

"The stability is very good."

"You can maintain your test cases and requirements. You can also log the defects in it and make the traceability metrics out of it. There are all sorts of things you can do in this. It is not that complex to use. In terms of user experience, it is very simple to adopt. It is a good product."

"It's basically the way to show the work that we do as QA testers, and to have a historical view of those executions."

"Easily integrates with Oracle e-Business Suite."

"Lab Management is a valuable feature, because you have a 360 view."

More OpenText ALM / Quality Center pros

"It has integration with test automation tools."

"Zephyr Enterprise is a stable solution."

"We use the solution for test case management."

"It has 90% of the basic features you need without having to pay a lot of extra money."

"The solution does its job well."

"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."

"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

Cons

"Only Internet Explorer is supported. That is a big problem. They don't support Chrome and Firefox and so on."

"If they could improve their BPT business components that would be good"

"The integration could be improved because with Agile technology you are working more quickly than with a top-down methodology."

"There are cases where the system does not meet our reporting requirements."

"We operate in Sweden, and there are not so many Swedish people that know the product."

"We would like to have support for agile development."

"The extract format is not ideal, splitting expected results into three line items, making interpretation difficult."

"The uploading of test scripts can get a little cumbersome and that is a very sensitive task. They could improve on that a lot. It's really important that this gets better as I'm loading close to a thousand test scripts per cycle."

More OpenText ALM / Quality Center cons

"We would like support for the agile and behavior-driven development (BDD) approaches."

"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."

"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."

"Security needs improvement to protect customer information better."

"Zephyr Enterprise needs to redesign the reporting."

"Creating better default varieties of reporting would make the product much better and more popular."

"We faced some errors while uploading the test cases."

Pricing and Cost Advice

"I've never been in the procurement process for it. I don't think it is cheap. Some of the features can be quite expensive."

"I'd rate the pricing as 3/10 as it's very expensive."

"The solution was expensive for us."

"I don't know the exact numbers, but I know it is pricey. When we talked to the sales reps we work with from our company, they say, "Well, Micro Focus will never lose on price." So, they are willing to do a lot of negotiating if it is required."

"This is an expensive solution."

"It's a perpetual license."

"If you have more than five users, a concurrent licensing model should be considered."

"The cost of licensing depends on the number of VMs that you are running test cases on and it is not cheap."

More OpenText ALM / Quality Center pricing and cost advice

"It costs a couple of thousand dollars for a little more than 125 users, per month."

"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."

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Top Industries

By visitors reading reviews

Educational Organization

63%

Financial Services Firm

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

16%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus ALM Quality Center?

The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases into Quality Center.

See all answers

What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?

The on-premises setup tends to be on the expensive side. It would be cheaper to use a cloud model with a pay-per-use licensing model.

See all answers

What needs improvement with Micro Focus ALM Quality Center?

The extract format is not ideal, splitting expected results into three line items, making interpretation difficult. Issues with mapping multiple functional test cases to one automated test case nee...

See all answers

What do you like most about Zephyr Enterprise?

The solution does its job well.

See all answers

What needs improvement with Zephyr Enterprise?

We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was.

See all answers

What is your primary use case for Zephyr Enterprise?

We use the solution for test case management.

See all answers

Comparisons

Microsoft Azure DevOps vs OpenText ALM / Quality Center

Compared 24% of the time

OpenText ALM Octane vs OpenText ALM / Quality Center

Compared 22% of the time

Jira vs OpenText ALM / Quality Center

Compared 14% of the time

Tricentis qTest vs OpenText ALM / Quality Center

Compared 10% of the time

TFS vs OpenText ALM / Quality Center

Compared 3% of the time

More OpenText ALM / Quality Center Competitors

TestRail vs Zephyr Enterprise

Compared 21% of the time

Tricentis qTest vs Zephyr Enterprise

Compared 21% of the time

Tricentis Tosca vs Zephyr Enterprise

Compared 15% of the time

Adaptavist Test Management for Jira vs Zephyr Enterprise

Compared 13% of the time

TFS vs Zephyr Enterprise

Compared 8% of the time

More Zephyr Enterprise Competitors

Product Reports

Buyer's Guide

OpenText ALM / Quality Center

December 2024

Download OpenText ALM / Quality Center product report

Buyer's Guide

Zephyr Enterprise

November 2024

Download Zephyr Enterprise product report

Also Known As

Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM

SmartBear Zephyr

Learn More

OpenText

SmartBear

Overview

OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.

Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

Zephyr Enterprise Features

Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

Visual dashboards
One-click integration
Multi Jira instance
Scalability
Third-Party Integrations
Reporting & Statistics
Data Import/Export
Data Visualization
User Management
Move & Copy
Software Testing Management
Requirements-Based Testing
Industry-strength scalability
Documented APIs
Regular maintenance and upgrades

Zephyr Enterprise Benefits

There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.

Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.

Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.

Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.
Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

Sample Customers

Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Buyer's Guide

OpenText ALM / Quality Center vs. Zephyr Enterprise

December 2024

Free Report: OpenText ALM / Quality Center vs. Zephyr Enterprise

Find out what your peers are saying about OpenText ALM / Quality Center vs. Zephyr Enterprise and other solutions. Updated: December 2024.

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