Jira and OpenText ALM/Quality Center both compete in the project management and application lifecycle management category. Jira seems to have the upper hand in flexibility and adaptability due to its powerful API and plugin support.
Features: Jira offers bug and issue tracking, project management capabilities, and a powerful API that ensures easy integration with other systems. It supports Agile methodologies through robust workflows and offers extensive plugin support. OpenText ALM/Quality Center focuses on application lifecycle management with strong test management features, requirements traceability, and defect tracking. It also integrates with automation tools, offering a centralized repository for testing artifacts.
Room for Improvement: Jira's customization options can be challenging for new users, and its performance can be unstable. It also has limited search functionality and test management compared to specialized tools. OpenText ALM/QC has high licensing costs and an outdated user interface, with limited agility input. It primarily runs on Internet Explorer, making browser compatibility a concern.
Ease of Deployment and Customer Service: Jira is available in public, private, and hybrid clouds, offering flexibility in deployment. Its community-driven support and robust documentation are valuable, though direct support can be lacking. OpenText ALM/QC is mainly deployed on-premises or private clouds, providing reliability but less flexibility than cloud solutions. It offers comprehensive support, but licensing and costs remain issues.
Pricing and ROI: Jira provides flexible pricing models, including a free tier and scalable subscriptions. While additional feature costs can rise through plugins, the ROI is considered high due to its integration capabilities. OpenText ALM/QC is known for high costs, often justified by its extensive feature set and integration capabilities for large organizations that require detailed test management solutions.
Technical support has been excellent.
OpenText ALM Quality Center is definitely scalable.
From a stability standpoint, OpenText ALM Quality Center has been pretty good.
Improvements are needed so that the system can continue running without creating a new run.
The user-friendly nature could be enhanced as the interface isn’t intuitive.
It would be cheaper to use a cloud model with a pay-per-use licensing model.
The integration with internal applications and CollabNet is made possible through exposed APIs, allowing necessary integrations.
It is beneficial for managing testing data and has integration with Excel.
Jira is a powerful cloud- and subscription-based application lifecycle and issue management solution. It is designed to aid users both in project management and in resolving any issues that arise at any point in the software development process. It is especially concerned with easing the ability of developers to collaborate.
Jira Benefits
Some of the ways that organizations can benefit by choosing to deploy Jira include:
Jira Features
Real-time notification feature. Users can set Jira so that it offers them notifications that contain critical information in real time. It can send users email notifications when pressing issues have been updated. They can also set it to notify them about tasks that may be due, or other similar events.
Reviews from Real Users
Jira is a powerful solution that stands out when compared to many of its competitors. Two major advantages it offers are its workflow engine and its highly customizable dashboard.
Bharath R., the tool implementation and project management lead at a financial services firm, writes, “I feel the strongest feature of Jira is its workflow engine. It empowers us to automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain.”
Uday J., a staff engineer at a computer company, says, “Another thing that I like a lot about Jira is that in the dashboard, you can plug the modules that you want. You can enable certain sections. For example, you can show trend history, open Jira tickets, etc. Some of the managers have created a dashboard for each engineer.”
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