Tricentis qTest vs Zephyr Enterprise comparison

Tricentis and SmartBear are both solutions in the Test Management Tools category. Tricentis is ranked #4 with an average rating of 8.0, while SmartBear is ranked #6 with an average rating of 7.8. Tricentis holds a 16.1% mindshare in TMT, compared to SmartBear’s 7.6% mindshare. Additionally, 100% of Tricentis users are willing to recommend the solution, compared to 88% of SmartBear users who would recommend it.

Tricentis qTest

Read 17 Tricentis qTest reviews

1,427 Views
893 Comparison Views

100% willing to recommend

Zephyr Enterprise

Read 9 Zephyr Enterprise reviews

1,397 Views
783 Comparison Views

88% willing to recommend

Tricentis qTest

Zephyr Enterprise

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Tricentis qTest and Zephyr Enterprise are strong contenders in the test management software market. While Tricentis qTest is favored for its support and versatility, Zephyr Enterprise stands out due to its extensive feature range, making it the preferred choice for many.

Features: Tricentis qTest is known for its seamless integration with various testing tools, comprehensive reporting capabilities, and quick support. Zephyr Enterprise is valued for its flexibility in supporting a wide range of project methodologies, robust customization options, and an extensive set of features tailored to varied user needs.

Room for Improvement: Users suggest Tricentis qTest could improve its navigation structure, enhance performance analytics, and boost system efficiency. Zephyr Enterprise could reduce occasional system lags, speed up report generation, and simplify complex features. Tricentis qTest's navigation and analytics are more frequently mentioned in reviews.

Ease of Deployment and Customer Service: Tricentis qTest is noted for a straightforward deployment process and responsive customer service, appreciated for rapid issue resolution. Zephyr Enterprise offers a more complex deployment but provides comprehensive customer support.

Pricing and ROI: Tricentis qTest offers competitive pricing with an attractive ROI, highlighted for cost-effectiveness. Zephyr Enterprise, though potentially higher in setup costs, is considered worth the investment due to its extensive feature set and long-term benefits.

To learn more, read our detailed Tricentis qTest vs. Zephyr Enterprise Report (Updated: April 2025).

Buyer's Guide

Tricentis qTest vs. Zephyr Enterprise

April 2025

Download the complete report

Helped 847,862 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Tricentis qTest

Ranking in Test Management Tools

4th

Average Rating

8.2

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Zephyr Enterprise

Ranking in Test Management Tools

6th

Average Rating

7.6

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Test Management Tools category, the mindshare of Tricentis qTest is 16.1%, up from 10.7% compared to the previous year. The mindshare of Zephyr Enterprise is 7.6%, down from 13.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Test Management Tools

Featured Reviews

Sudipto Dey

Technical Lead at Linde

It doesn't require installation because you can use it through the URL; it's user-friendly and has an excellent reporting feature

The support for Tricentis qTest has room for improvement. The response could be better. There's a feature I want to document on the Tricentis Idea Portal for Tricentis qTest, which I hope to see in the next version of the tool. It's a feature available in Micro Focus where you execute a test, and then on a spec level, you mark it as pass or fail. Then at the overall level, Micro Focus will automatically mark the test as a pass if all steps passed or failed, even if one step failed. However, here in Tricentis qTest, you still need to mark the overall level of the test cases. It's not automated, unlike what you have in Micro Focus. If Tricentis adds that feature in Tricentis qTest, it will make life easier for testers.

Read full review

Tin Bùi

Senior software engineer at Funding Societies Pte. Ltd.

Highly stable solution and meets users' needs

It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration with Selenium and other tools is one of the valuable features. Importing of test cases is also good."

"The most important feature which I like in qTest manager is the user-friendliness, especially the tabs. Since I'm the admin, I use the configuration field settings and allocate the use cases to the different QA people. It is not difficult, as a QA person, for me to understand what is happening behind the scenes."

"Being able to log into Defects, go right into JIRA, add that defect to the user story, right there at that point, means we connect all of that. That is functionality we haven't had in the past. As a communication hub, it works really well. It's pretty much a closed loop; it's all contained right there. There's no delay. You're getting from the defect to the system to JIRA to the developer."

"The initial setup was very easy."

"The test automation tracking is valuable because our automated testing systems are distributed and they did not necessarily have a single point where they would come together and be reported. Having all of them report back to qTest, and having one central place where all of my test executions are tracked and reported on, is incredibly valuable because it saves time."

"The JIRA integration is really important to us because it allows our business analysts to see test results inside the JIRA ticket and that we have met the definition of "done," and have made sure we tested to the requirements of the story."

"The most valuable feature is reusing test cases. We can put in a set of test cases for an application and, every time we deploy it, we are able to rerun those tests very easily. It saves us time and improves quality as well."

"UI and UX are pretty easy to understand without much of a problem."

More Tricentis qTest pros

"Zephyr Enterprise is a stable solution."

"It has 90% of the basic features you need without having to pay a lot of extra money."

"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

"It has integration with test automation tools."

"The solution does its job well."

"We use the solution for test case management."

"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."

"It has a very intuitive user experience."

More Zephyr Enterprise pros

Cons

"qTest offers a baseline feature where you can only base sort-order for a specific story or requirement on two fields. However, our company has so many criteria and has so many verticals that this baseline feature is not sufficient. We would want another field to be available in the sort order."

"Reporting shouldn't be so difficult. I shouldn't have to write so many queries to get the data I'm looking for, for a set of metrics about how many releases we had. I still have to break those spreadsheets out of there to get the data I need."

"We feel the integration between JIRA and qTest could be done even better. It's not as user-friendly as qTest's other features. The JIRA integration with qTest needs to mature a lot... We need smarter execution with JIRA in the case of failures, so that the way we pull out the issues again for the next round is easy... Locating JIRA defects corresponding to a trait from the test results is something of a challenge."

"The Insights reporting engine has a good test-metrics tracking dashboard. The overall intent is good... But the execution is a little bit limited... the results are not consistent. The basic premise and functionality work fine... It is a little clunky with some of the advanced metrics. Some of the colorings are a little unique."

"The user interface has a somewhat outdated design, which is certainly an area that could be improved."

"Tricentis qTest's technical support team needs to improve its ability to respond to queries from users."

"I would really love to find a way to get the results, into qTest Manager, of Jenkins' executing my Selenium scripts, so that when I look at everything I can look at the whole rather than the parts. Right now, I can only see what happens manually. Automation-wise, we track it in bulk, as opposed to the discrete test cases that are performed. So that connection point would be really interesting for me."

"The installation of the software could be streamlined. We pay for the on-premise support and they help us a lot, but the installation is something which is very command-line oriented."

More Tricentis qTest cons

"We faced some errors while uploading the test cases."

"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."

"Creating better default varieties of reporting would make the product much better and more popular."

"We would like support for the agile and behavior-driven development (BDD) approaches."

"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."

"Zephyr Enterprise needs to redesign the reporting."

"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."

More Zephyr Enterprise cons

Pricing and Cost Advice

"For the 35 concurrent licenses, we pay something like $35,000 a year."

"The price I was quoted is just under $60,000 for 30 licenses, annually, and that's with a 26.5 percent discount."

"We signed for a year and I believe we paid $24,000 for Flood, Manager, and the qTest Insights. We paid an extra for $4,000 for the migration support."

"Our license price point is somewhere between $1,000 and $2,000 a year."

"It's quite a few times more costly than other tools on the market."

"For me, pricing for Tricentis qTest is moderate, so that's a five out of ten. It's more affordable than my company's previous solution, which was Micro Focus ALM."

"We're paying $19,000 a year right now for qTest, with 19 licenses. All the on-premise support is bundled into that."

"We're paying a little over $1,000 for a concurrent license."

More Tricentis qTest pricing and cost advice

"It costs a couple of thousand dollars for a little more than 125 users, per month."

"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

11%

Insurance Company

Computer Software Company

20%

Financial Services Firm

19%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Tricentis qTest?

I found the reporting aspect to be the most valuable as it provided a comprehensive overview of the efforts needed and the workload for individual tests.

See all answers

What is your experience regarding pricing and costs for Tricentis qTest?

Based on whatever I heard, I can say that Tricentis qTest is a little costlier than other test management tools, like Jira, Zephyr, or Xray.

See all answers

What needs improvement with Tricentis qTest?

Tricentis qTest needs improvement in its repositories' functionality. Unlike Azure, it does not have repositories to upload scripts. Additionally, it lacks features like task addition and tracking ...

See all answers

What do you like most about Zephyr Enterprise?

The solution does its job well.

See all answers

What needs improvement with Zephyr Enterprise?

Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.

See all answers

What is your primary use case for Zephyr Enterprise?

I use it for test management within Jira.

See all answers

Comparisons

Tricentis Tosca vs Tricentis qTest

Compared 32% of the time

OpenText ALM / Quality Center vs Tricentis qTest

Compared 27% of the time

TestRail vs Tricentis qTest

Compared 12% of the time

Panaya Test Dynamix vs Tricentis qTest

Compared 5% of the time

TFS vs Tricentis qTest

Compared 4% of the time

More Tricentis qTest Competitors

TestRail vs Zephyr Enterprise

Compared 26% of the time

OpenText ALM / Quality Center vs Zephyr Enterprise

Compared 17% of the time

Tricentis Tosca vs Zephyr Enterprise

Compared 15% of the time

Adaptavist Test Management for Jira vs Zephyr Enterprise

Compared 12% of the time

TFS vs Zephyr Enterprise

Compared 9% of the time

More Zephyr Enterprise Competitors

Product Reports

Buyer's Guide

Tricentis qTest

March 2025

Download Tricentis qTest product report

Buyer's Guide

Zephyr Enterprise

March 2025

Download Zephyr Enterprise product report

Also Known As

qTest

SmartBear Zephyr

Overview

Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-based, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.

Tricentis

Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

Zephyr Enterprise Features

Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

Visual dashboards
One-click integration
Multi Jira instance
Scalability
Third-Party Integrations
Reporting & Statistics
Data Import/Export
Data Visualization
User Management
Move & Copy
Software Testing Management
Requirements-Based Testing
Industry-strength scalability
Documented APIs
Regular maintenance and upgrades

Zephyr Enterprise Benefits

There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.

Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.

Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.

Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.
Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

SmartBear

Sample Customers

McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), and Vodafone

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Buyer's Guide

Tricentis qTest vs. Zephyr Enterprise

April 2025

Free Report: Tricentis qTest vs. Zephyr Enterprise

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