Since it is an integration platform, we use it for integration purposes in our company.
IT Administrator at a transportation company with 10,001+ employees
A stable solution that is useful for integration purposes and requires an easy initial setup
Pros and Cons
- "Stability-wise, I rate the solution a ten out of ten…On a scale from one to ten, where one is difficult, and ten is easy, I rate the initial setup a nine."
- "Though it is a stable product, if we have an issue with the product, it gets difficult, and it gets really difficult to explain the issue to the support team. Also, it takes a long time to get resolved."
What is our primary use case?
How has it helped my organization?
Previously, we had a distribution integration system with lots of platforms. We wanted to centralize everything so that we could keep everything on a single platform since it makes it easier to manage the solution.
What is most valuable?
Feature-wise, TIBCO BusinessWorks already has a new release, and it is TIBCO BusinessWorks Version 6.
What needs improvement?
In the next release, I would like to see the solution having the bucket as an addition.
Pricing is an area that can be improved.
Buyer's Guide
TIBCO BusinessWorks
November 2024
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For how long have I used the solution?
I have been using TIBCO BusinessWorks for thirteen years. I am a customer of the solution. Currently, I am using TIBCO BusinessWorks Version 5.13.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten. Since the solution is not a web-based interface, we have around 300-400 users using it in our company. The usage of the solution was being increased all over the years. Now, it will increase if it's a normal year. If COVID-19 strikes again, it will decrease.
How are customer service and support?
I rate the technical support a five out of ten. Though it is a stable product, if we have an issue with the product, it gets difficult, and it gets really difficult to explain the issue to the support team. Also, it takes a long time to get resolved.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, I was using a solution, and I switched to TIBCO BusinessWorks because of the good internal architecture.
How was the initial setup?
On a scale from one to ten, where one is difficult, and ten is easy, I rate the initial setup a nine.
The deployment process for the solution took a week's time, and it was done ten years ago. Since it was a simple deployment, only three people were required to deploy it. The people involved in the deployment work are from the infrastructure and product teams.
What's my experience with pricing, setup cost, and licensing?
The payments made for service are the only addition to the standard licensing fees that we pay for the solution.
What other advice do I have?
My suggestion to those planning to use the solution is that they define a service architecture because it is not a part of the product. Also, the solution's potential users should try to implement a framework for extra functionalities.
Keeping in mind TIBCO BusinessWorks Version 5, I rate the overall product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Integration support supervisor at EBC
The solution is stable, high-performing, and competitively priced
Pros and Cons
- "I work in operations, so I value BusinessWorks' performance the most."
- "The communication protocols could be improved."
What is our primary use case?
I work mostly in telecommunications and use BusinessWork for job processes. It's primarily used for orchestration and transformation from one language to another, whether you're using HTML, XML, etc.
What is most valuable?
I work in operations, so I value BusinessWorks' performance the most.
What needs improvement?
The communication protocols could be improved.
For how long have I used the solution?
I have nearly 10 years of experience with TIBCO products, including TIBCO BusinessWorks and TIBCO Enterprise Management Service.
What do I think about the stability of the solution?
BusinessWorks is highly stable.
What do I think about the scalability of the solution?
BusinessWorks is scalable.
How are customer service and support?
I think TIBCO's frontline support isn't good, but you can escalate the ticket to the second level if it is during their working hours.
How was the initial setup?
Setting up BusinessWorks is complex because we have multiple active-active sites for high availability and disaster recovery. Deployment takes about three days and involves two or three engineers. We register a domain and deploy messaging components like Huawei and EMS and finally, the CRM.
What's my experience with pricing, setup cost, and licensing?
BusinessWorks is competitively priced. It's a good deal.
What other advice do I have?
I rate TIBCO BusinessWorks eight out of 10. It's the middleware solution I recommend for any organization that needs one.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
TIBCO BusinessWorks
November 2024
Learn what your peers think about TIBCO BusinessWorks. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Solutions Development Senior Manager at Zain KSA
User-friendly and has good scalability options
Pros and Cons
- "It is user friendly, it's not complex."
- "They don't support out of the box - you have to buy adapters or you have to have the technology."
What is our primary use case?
BusinessWorks is the regional and official software of the company.
What is most valuable?
In terms of valuable features, it has transformation, change, and other features.
It is user-friendly, it's not complex.
What needs improvement?
In terms of improvement, for our requirements, it's good enough. Everything that we like to do, we can find it available on the platform.
Features that could be improved are its transformation matrix; the support for other communities. They don't support out of the box - you have to buy adapters or you have to have the technology.
For how long have I used the solution?
I have been using TIBCO BusinessWorks for five years.
What do I think about the stability of the solution?
In terms of stability, we don't have any serious issues so far.
What do I think about the scalability of the solution?
I think the scalability of TIBCO BusinessWorks is very good. We have about 90 million messages per day. They intend to increase usage because sometimes during peak hours all the resources are being used.
How are customer service and technical support?
I'd describe technical support as average. Average to superior, because they are not excellent. Sometimes they take time to read the overall issue. Overall they are great.
How was the initial setup?
The initial setup was not complex. It took around 2 to 3 weeks.
What's my experience with pricing, setup cost, and licensing?
So far there have not been any other costs besides the standard licensing fees.
What other advice do I have?
My advice would be that they don't go with TIBCO 5 but to go with TIBCO 6. TIBCO 6 is richer in terms of integration technology and has more modern architecture.
On a scale of 1 - 10 I'd give TIBCO BusinessWorks an 8.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Technical Services Owner at Insignia
A stable and scalable solution that links different technologies and has an excellent graphical user interface
Pros and Cons
- "The ability to link to different technologies is valuable to us."
- "The initial setup is not easy."
What is our primary use case?
We use the solution for business integration.
What is most valuable?
The ability to link to different technologies is valuable to us. The graphical user interface is also valuable to us.
What needs improvement?
The initial setup is not easy.
For how long have I used the solution?
I have been using the solution for the last ten years.
What do I think about the stability of the solution?
I rate the product’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten. My organization has around 3000 users.
How are customer service and support?
We contact the technical support team from time to time. The support personnel are usually good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup has a technical learning curve. The product is deployed on the cloud. The deployment took less than half an hour. Everything is automated. However, It took us years to get to the automation.
What about the implementation team?
We deployed the solution in-house.
What was our ROI?
We received an ROI within two years.
What's my experience with pricing, setup cost, and licensing?
The product is not cheap. However, the pricing is reasonable.
What other advice do I have?
I would definitely consider the solution for any integration as long as we can find skilled resources. Overall, I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Technology Department at a comms service provider with 1,001-5,000 employees
User-friendly, easy to deploy, and stable
Pros and Cons
- "The most valuable feature is the low-code platform."
- "The cost of the solution has room for improvement."
What is our primary use case?
Our primary use case for the solution is using the system interface exposing APIs using a tip code as a target button.
What is most valuable?
The most valuable feature is the low-code platform.
The solution is easy to troubleshoot and learn.
What needs improvement?
For the chip code container edition, it is recommended to reduce the image size to facilitate setup and accelerate our in-service. By making this change we can then use the optimal size for the best email of the container.
The cost of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for eight years.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
This solution is scalable, but the file size of the best image has some limitations which restrict its ability to scale rapidly. If we adjust the TIP configurations, I believe it will improve the scalability.
I give the scalability a seven out of ten.
How are customer service and support?
TIBCO technical support is quick. Whenever we have an issue the support team is quick to get on the phone and resolve the issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used RedHat and the open-source Jave Spring framework. We switched to TIBCO BusinessWorks primarily for the features, the cost, and the scalability.
How was the initial setup?
The initial setup is easy because TIBCO BusinessWorks is a cloud-native solution. The deployment takes between one and two hours.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
We have seen a return on investment with TIBCO BusinessWorks.
What's my experience with pricing, setup cost, and licensing?
Our organization has a three-year enterprise license agreement with TIBCO. The license is really costly.
I give the cost of the solution a four out of ten.
What other advice do I have?
I give the solution an eight out of ten.
I recommend the solution to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Product Manager at Emirates
Adapters have extensive capabilities
Pros and Cons
- "Areas for improvement would be the cloud fitness of the product and the ease of migrating to newer versions."
- "Cloud fitness is lacking"
What is most valuable?
The most valuable features are the extensive capabilities of adapters and the capabilities in the development environment.
What needs improvement?
Areas for improvement would be the cloud fitness of the product and the ease of migrating to newer versions. Its price could also be lower, and its licensing model would benefit from changing to pay-as-you-go to better fit the use of cloud services.
For how long have I used the solution?
I've been working with this product for over ten years.
What do I think about the stability of the solution?
This product is pretty stable.
What do I think about the scalability of the solution?
BusinessWorks is scalable, but I feel limited by the license.
How are customer service and support?
The support team is good, they're really experienced.
How was the initial setup?
The setup isn't very complex, but it does require some expertise.
What's my experience with pricing, setup cost, and licensing?
The licensing is very rigid - it's perpetual licensing, which doesn't really support good scalability.
What other advice do I have?
TIBCO can be really difficult to talk to commercially - they usually don't show much flexibility. I would give this product a rating of eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at Catenate
Excellent technical support, good high availability and load balancing, good stability, and reasonable price
Pros and Cons
- "The high availability, tolerance, and load balancing features are top-notch. Its scalability features are also pretty cool."
- "The Business Studio tool can be improved, which is the tool for designing the processes. Improving the Business Studio tool will make this solution more stable. It has a steep learning curve, and it is pretty tough to learn."
What is most valuable?
The high availability, tolerance, and load balancing features are top-notch. Its scalability features are also pretty cool.
What needs improvement?
The Business Studio tool can be improved, which is the tool for designing the processes. Improving the Business Studio tool will make this solution more stable.
For how long have I used the solution?
I have been using this solution for 20 years.
What do I think about the stability of the solution?
It is stable and reliable.
What do I think about the scalability of the solution?
Its scalability features are pretty cool. Our clients are enterprise companies.
How are customer service and technical support?
Their technical support is really excellent.
How was the initial setup?
It has medium complexity. It is not easy, and it is also not complex. It is not a one-day training. At the same time, as a developer, you don't need five years to become an expert.
It is usually deployed on-premise. Since they launched TIBCO Cloud Integration (TCI), cloud deployments are increasing.
What's my experience with pricing, setup cost, and licensing?
Its price policy has changed quite a lot in the last two years. It was extremely expensive previously. Nowadays, you can buy a license for BusinessWorks for €2000. Looking at what you get in return in terms of support, TIBCO community, and stability, it is fairly reasonable. It is not too expensive.
What other advice do I have?
It is good in terms of high availability and scalability, but for every feature, there are some parameters that you need to use to tune the performance. You need some experience to know exactly what to put and where to put it. It is the same thing that you feel with MuleSoft Eco or WSO2 solution. If you want to tune the performance, you need to play around with different parameters and properties. It is a technical tool, and you need a technical person. I would advise others to just play around. You can download the software and play with it. As with every tool, the more you play, the more you learn.
There are some free solutions, such as WSO2, but if you compare it with these solutions, TIBCO has deployed more applications all over the world. BusinessWorks is more reliable, and its price is pretty fair.
I would rate TIBCO BusinessWorks an nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President at Citigroup
Offers many opportunities to do synchronous processing and has good time to market
Pros and Cons
- "The most valuable features are the stability and the time to market."
- "There are not many plugins available to integrate the databases. We have to write it in Java and integrate it. The developers should have more knowledge. These are the three main aspects that they could improve."
What is our primary use case?
We use this product to trigger campaign management related marketing for our customers.
What is most valuable?
The most valuable features are the stability and the time to market.
What needs improvement?
There are not many plugins available to integrate the databases. We have to write it in Java and integrate it. The developers should have more knowledge. These are the three main aspects that they could improve.
For how long have I used the solution?
II have been using Tibco for twelve years.
What do I think about the stability of the solution?
There hasn't been a single day that we had any problems because of the product stability. It's awesome.
What do I think about the scalability of the solution?
It is not scalable on its own.
We have around 300 to 400 users. They are infrastructure architects, admins, business users, etc.
How are customer service and technical support?
Their technical support is very good.
How was the initial setup?
The initial setup was very easy. The deployment doesn't take more than five minutes. It required around ten people for the deployment. We have a team of 100+ people for development.
What's my experience with pricing, setup cost, and licensing?
There are no additional costs to the standard licensing.
What other advice do I have?
I would rate Tibco Businessworks a nine out of ten.
There are a lot of opportunities to do synchronous processing.
In the next release, I would like for there to be more integration with big data ecosystems. There should be more plugins.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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Updated: November 2024
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