TOPdesk Reviews

This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.

This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.

The most valuable features are SSP and change template.

This solution would be improved if you could avoid repeating cards. An operator is also a user but requires creating two different records.

The primary use case of this solution is for IT service management in many different companies. 

I am mainly an application manager, but also an end-user. Most of my experience is with governmental organizations and many service providers.

The most valuable feature of this solution is the incident management module.

Change management implementation, facility management, and making reservations on assets can be improved.

In the next release, I would like to see more artificial intelligence algorithms within the software. This would have more self-learning capabilities and additional features. 

I have been using this solution for seven years.

This product is stable and we have not had any issues.

It's a scalable solution.

Technical support is great and we have not had any issues with them.

When you are deploying on-premises, you need assistance from DBAs or system administrators. Depending on their availability, it can take three days to have it up and running.

When you are using SaaS, deployment can be done within a few hours.

Most of the time is needed for implementing your procedures or incident management, and change management. You have to figure out all of the settings so that the product will fit your company. That will take more time.

The pricing module in my opinion is good. It suits small companies as well as large enterprises.

For much smaller companies, it may be priced too high.

Compared to other products in this segment, I think that they are priced well and not too expensive.

I would recommend this solution mainly because I am experienced in administrating it and I cannot compare it with other products, such as Jira.

If you are considering TOPdesk, I would say go for it. Absolutely.

I would rate this solution an eight out of ten.