The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult.
TOPdesk offers well-defined processes and interaction capabilities, enhancing ITSM efficiency with valued incident management and essential reporting features. User feedback is actively incorporated through a suggestion forum for new features. However, reporting tools lack real-time capabilities, and adding users is time-consuming. Some users find all-inclusive packages preferable. While change and facility management need improvement, the need for operators to create two records as users is noted.
