The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult.
TOPdesk offers a well-defined process and user interaction, with a significant focus on customer feedback through a suggestion forum. Its ITSM capabilities and incident management module are particularly valuable. While stable, improvements are needed in change and facility management, as well as the reporting tool, which is not real-time. The user creation process is cumbersome, and the separation between operator and user requires two records. Additionally, there is a need for more space for metadata.
