UiPath Reviews

We automate business processes that take up a lot of effort and manhours. Our company deals with a lot of documents. 

The most valuable feature is Task Capture. 

We work with Google Cloud and are excited about the possibility of a partnership. 

I have been using the product for six months. 

The tool is very stable. The product's stability depends on the processes you configure it with. 

UiPath's scalability is impressive. 

UiPath's support is great. 

Positive

The tool's deployment was straightforward. There were a few inefficiencies within my company. 

We currently have the tool deployed across different business lines suffering from silos. In the future, we may move towards a centralized structure. 

We have seen ROI with the product's use. 

We want to reduce our employees' demand hours and have them focus on high-value tasks. 

UiPath has fundamentally changed our organization, and we want to learn more about its capabilities. 

The tool has freed up our resources' time. 

I rate the product a ten out of ten. I like working with the software. It might be daunting to start automation and get employees to accept it. However, having a good rollout plan and strategy will ease your concerns. 

We are primarily using the solution to automate manual processes for users. The solution helps reduce their efforts. We connect it to databases and do web automation.

The solution has helped us to reduce costs and lessened manual effort. We've been able to cut back on employee costs by reducing human interventions. 

The automation is very good. I like that I can connect various databases and our framework templates. It is effective for building automation.

The orchestrator functionality is good.

We've found the solution offers good cost savings. It reduces the need for human effort. It can cut down the costs of an entire unit via automation. Automating the process has been quite effective. When humans are involved, it sometimes can take days and now we can get those tasks down to a few minutes. By reducing the time it takes to resolve problems, our customers are happier. 

It has helped us implement end-to-end automation. It's very important for us. It really helps us in the current market and will help us save on future costs.

We have user forums if we have any issues. We can always post questions there. We also have a Community Enterprise Edition that helps practice and gain certifications. It helps us to gain experience with UiPath.

It can do whatever a human can do and mimic their actions.

I've used the Academy classes. There are UiPath docs, and you can go through the material, however, the courses are helpful for learning. We can go through tutorials to learn how to build a use case or sequence by ourselves. It gives us use cases to build on our own. It's really helpful that we can go ahead and mimic their steps and create our own work.

The solution reduces the cost of digital transformation. Even if the processes are complex, we can manage it. Once we understand a process, and we are able to build something end-to-end, it helps digitize processes, which translates to benefits and cost savings. 

We've been able to reduce human error. My process is very complex. Even an expert may not be able to do the process I am automating. I'm talking about 100 to 200 steps. That's a lot of places to introduce human error if you don't have automation. 

It's freed up human time.

UiPath has helped save costs. The clients have been happy with the results. 

The issue we have is around security and internal policies. If I want to update a queue item to the orchestrator, not only from UiPath but from Javascript, I can only use an item from UiPath. It's restrictive, based on our company guidelines. 

If there is any change in the selector in any application, we have to make changes accordingly in the code. Then we have to redeploy it again. It's one of the challenges we have. We cannot automatically change the selectors in the bot. 

My client has very old and complex applications. Getting that sorted for the bot can be very difficult at first. There may be a few extra steps in production.

I do need to check continuously for messages in Slack to work through processes. I have to run my bot every minute. There is some complexity with automating my bot through UiPath. I'm not sure if UiPath completely supports Slack automation. I've seen tutorials that show you can automate in Slack, however, I've had some real problems with the process. 

The stability of UiPath is very good. However, to build a bot requires us to go through many phases. Bot development is easy, however, getting access to applications can slow the process down.

We're using the solution around the globe. We are using the solution in different areas in India and we have many teams using UiPath. 

The scalability of UiPath is very good. I'd rate it nine out of ten. 

Technical support has good knowledge of what's happening. Whoever supports the bots, however, needs to have good knowledge. 

Positive

I did not previously use a different solution. UiPath was something my client wanted. 

The implementation was easy. Once we connect our bot to the orchestrator, it's very easy to publish to the orchestrator and move it. 

We deploy our code in a remote VM. Due to the license issues, we cannot have UiPath installed in the VM, where we deploy our bots. We have to do it via the orchestrator. There may be licensing issues that make it difficult to deploy UiPath to virtual machines. If we have any issues, debugging is difficult. 

We do have templates related to the company and use those to build automation. 

There is maintenance required while using the solution. Once you commit your code, the maintenance is pretty easy. We upload our code to the orchestrator. Beyond that, we may need to handle updates of UiPath. 

We did use a third party to get some credentials. Everything else was handled in-house. 

We have seen an ROI in the form of reducing employee costs. 

I don't deal with the costs. The company is handling the licensing. 

I did not evaluate other options before using UiPath.

I have not yet used UiPath's AI functionality. 

I'd rate the solution nine out of ten. 

I would advise others to make sure they learn the solution and gather knowledge in order to understand how to start before jumping into real use cases. 

The use cases depend on the processes. The processes we have so far have been complex. It took almost six months to complete each process. We required four developers per process. We have been working for the same client since 2021. Before this, we worked for other clients and automated almost five to ten processes, but they were not critical processes like what we currently do.

UiPath is user-friendly. Our customers get to see what is happening on the screen even if we deploy it on another machine. They can easily see what is happening in the background using log messages in the Orchestrator. People always have concerns about how well the credentials are stored. UiPath uses Thycotic Secret Server to ensure the credentials are not shared with anyone else except the client.

We are working on processes that involve Excel automation. We can use our coding knowledge for these processes. If we have someone who knows coding, instead of writing lengthy codes, we can finish it within a second. Even if it is a big Excel, we can achieve our needs within fractions of seconds. Activities like InvokeMethod are really helpful while doing Excel automation. New releases come up very frequently. The vendor is working very hard to make it a very efficient tool.

Support should be improved.

I have been using the solution for four years.

The tool has 100% stability.

I rate the solution's scalability a nine and a half out of ten.

We found some issues with Salesforce Activities. We have raised a ticket with the support team. It has been almost a month, and we don’t have a solution yet. It's already in UAT, and we might deploy the bot by the end of the month. However, we haven't received any response from the support team. Whenever we call support, the support person says that they will get back to us. We didn't get a solution for the issue we raised.

I have contacted the support team for previous projects. The team did not take much time to resolve the problem. But this time we had difficulties resolving the issue. I'm only satisfied 80 to 90% with support.

The deployment was straightforward. If everything is in place, we can deploy the product in a few minutes.

The solution does not require much maintenance. It is a stable platform.

UiPath's cost is a bit high compared to other RPA tools. However, a few clients prefer to use UiPath. It will be helpful if UiPath reduces its cost a little bit.

We are using UiPath for our current project. It's already in the UAT phase. We plan to put it in the production environment by the end of this month. I started my career with UiPath. I am still working on it.

It is easy to build automation using the product. I have also used Automation Anywhere and found some difficulties when using it. Some features available in UiPath are missing in Automation Anywhere. It is very easy to drag and drop activities in UiPath, and we can add multiple conditions within one activity. I couldn't find these features in Automation Anywhere. It is one of the biggest advantages of using UiPath. More than 100 activities are available in UiPath to do Excel automation. Other RPA tools do not have such features.

The product enables us to implement end-to-end automation. The same can be achieved through other RPA tools as well. A few of our clients prefer UiPath because of the features and support we get from the tool. Some things cannot be achieved through other automation tools. If someone wants to automate or scan a PDF, we cannot achieve it through other automation tools. UiPath has a lot of options for the users. We can also integrate third-party tools into the solution.

If a company uses five employees for a process, it would need only one employee after it is automated using UiPath. The other four employees can be allocated to other tasks. It will depend upon the complexity of the process. A company might require one or two employees after the automation if it is a complex process. They would have a support team to help them, but sometimes, clients want someone from their side to check things.

We couldn't save costs in a few processes because of the complexity of the processes. Almost 80 to 90% of our clients benefit from UiPath. If a company invests in UiPath, though the cost is a little bit high, it is a one-time investment. Later, they can see profits from this investment. It is not seen immediately, but the tool is definitely helpful for clients.

The tool reduces human error. If some people do a job daily, we can do that job using UiPath. If a human takes an hour to complete a job, UiPath could do the same job in one or two minutes. It cannot do it 100%. Some cases might require human intervention. If there are no multiple scenarios or edge cases, then it's very easy for the developer to train the bot. If we get the proper requirement, we can definitely achieve it through UiPath with zero error. The current project that we are working on is in the UAT phase. We come up with new scenarios every day. I cannot say that any process can be done with 100% perfection.

We have freshers in our team who do certifications in UiPath Academy. People who complete courses on UiPath Academy will get some basic knowledge of web automation and Excel automation. They will feel confident achieving something using UiPath. If we put someone directly into the project without the basic knowledge, they may find some difficulty. UiPath Academy courses help us get some basic hands-on knowledge of UiPath.

UiPath’s user community is one of the key assets for any UiPath developer. We get information on new updates, versions, and activities from the community forum. During development, we might get stuck while implementing things like Excel automation, web automation, selector issues, logic issues, and coding issues. If we get stuck while doing something, we can post it in the forum and get a solution. The community is very helpful for all the developers. I work for almost four to five clients and three to four companies. Most of the developers are part of the community.

Most things can be achieved with the product. I would advise people to use the platform. We get responses to our queries very quickly on the forum. Whoever is available will respond to our queries. We also have an internal WhatsApp group where we can post our queries.

Overall, I rate the solution a nine and a half out of ten.

We use UiPath to automate processes.

Users who are not proficient in programming can still use UiPath.

UiPath makes it easy to build automation because it can fully integrate with third-party applications.

UiPath enables us to implement end-to-end automation, which is crucial because it allows us to focus on other aspects of our work rather than dealing with repetitive tasks that can be exhausting.

It helps to eliminate 70 percent of our human error by automating routine tasks and enabling drag-and-drop activities.

The UiPath User Community is helpful.

UiPath has helped our organization improve by saving us 80 percent of our time through automation, which is vital to us. We no longer have to manually manage hundreds of lines of code and it simplifies our work.

I would rate the Academy courses eight out of ten. The courses are good, but I would like more of them.

UiPath has helped speed up and reduce the cost of our digital transformation.

The automation and the customization of the platform are the most valuable features.

I would like to see improved support and cost management for advanced certification. The cost is too high for many people to afford.

I have been using UiPath for three years.

UiPath is an unmatched platform for robotic automation services. One of the most stable and up-to-date databases to automate and reduce workloads for organizations.

It is scalable.

The technical support is good.

Positive

The initial deployment was neither complex nor straightforward. It required around 15 people and took two to three hours to complete.

UiPath is reasonably priced.

I would rate UiPath nine out of ten.

UiPath allows me to create automation solutions that are perfectly adapted to my business needs, making my work more efficient.

Fifteen people in our organization use UiPath, and they are also responsible for maintaining the solution and ensuring that it is up to date.

UiPath is used remotely within our organization.

I recommend UiPath to others as it truly saves organizations a lot of time.

We are a distributor and most of our customers were manufacturing and financial companies, so the use cases fell into categories like financial, accounting, and procurement departments. We used it to improve business processes.

With UiPath, my clients were able to free their employees and staff for other types of work. They saw value in that. Staff didn't have to get up at 6 AM or work around the clock in front of a monitor all day. It freed up staff that had been doing menial, manual, repetitive tasks to do something more valuable.

In some cases, it reduced the time it took to get a task done from hours to a couple of minutes. Workflows that would take up to four or five hours were reduced to taking 10 to 15 minutes.

It also definitely reduced the amount of human error to almost zero. 

UiPath Studio has all kinds of tools and it's practical to navigate around the application. Implementing any project can be done very quickly using UiPath. Also, the robot capacity is phenomenal. They work as long and as much as you need them to and provide optimal performance.

Building automation with UiPath is easy and takes a small amount of time. It's really intuitive and doesn't require advanced development or any technical skills. It's easy for anyone to pick up and understand. Any lower-skill employee or developer can learn to use it quickly.

We would usually do a pilot project with a company and, afterward, transfer all the knowledge and capabilities to them so that they were able to develop things themselves. Especially with the UiPath Academy, which provides online courses, and the UiPath forums, everyone could learn how to use it. My clients had no problem picking it up after our first pilot project. The advanced developer courses help a new developer quickly learn how to use it.

There can be technical issues, but it's rarely about a server quitting. They are more like connectivity, platform, and software version issues, but there are no issues with UiPath performance.

I would also like to see UiPath assist clients in scaling up their usage of the application because most of our clients had trouble expanding their usage into other departments. It was hard for them to calculate the exact value they were getting. Some of our clients were flying blind.

Some of our clients hadn't really seen enormous impact from implementing and using automation yet. They had just started, and they saw the value in it, but it was hard for them to expand or add more value to automations with UiPath.

I worked with UiPath from 2019 to 2022.

It can take their technical support some time to respond. And sometimes, the assigned staff doesn't have the right knowledge, but that doesn't happen often.

Neutral

The initial setup is straightforward. Our clients did ask for tips and tricks, but they didn't need a full consultation. They managed it themselves. It's really intuitive.

UiPath pricing is high and sometimes it's quite complicated as well, because there are loads of components and loads of product portfolios. It works, but it could be better. The pricing could be more attractive.

UiPath definitely speeds up digital transformation but whether it reduces the costs of doing so depends on a number of factors.

Over the years, UiPath has done a pretty good job of continuously improving its product by adding robot capacities and changing versions. In terms of features, they have everything covered, with AI features, data mining, process mining, and all that was done quite ahead of everybody else.

I would say that UiPath, as a company, was better in the past. Nowadays, I have less confidence in the company's situation, not that I don't think it's stable. And their ability to improve is a 10 out of 10.

My advice is to study your use cases and go to the UiPath Academy. You'll find everything you're looking for and there is a big community. UiPath is easy to use, but you have to understand your work processes thoroughly and not just depend on the application to help you.

Our primary use case is for RPA. We use it for checking invoices and sending out electronic letters. It is also going to check the absence entered by people when they are sick and see if those fill-outs are correct.

UiPath enables us to implement end-to-end automation. It is very important. It makes us more efficient. It does not require that much labor.

We find UiPath quite good in terms of ease of building automations. It does not require an enormous amount of knowledge. It is quite easy to use, but we need to do some scripting and programming in addition to the software.

We use UiPath's AI functionality in our automation program. It is necessary to interpret PDFs. We only use it in one process so far. It has only been six months, so it hasn't enabled us to automate more processes overall.

UiPath speeds up digital transformation and reduces the cost of digital transformation. This digital transformation does not require expensive or complex application upgrades or IT application support.

UiPath has reduced human error. In the use case for checking the invoices, it helps us to handle an invoice more correctly and send the invoice to the correct person internally so that it does not go in a loop somewhere.

UiPath has freed up employee time. By the end of this year, it would have saved us two whole man-years.

UiPath has saved us costs. In the six months of running it, it has saved us something like one and a half million.

The software does what it is supposed to do. I do not have any specific features that are valuable. We mainly use it for automation. We use the standard application screens. It meets our requirements.

We would like to use several modules of UiPath, but they are very costly. All the additional features that we need are there, but they are in the modules that we have not bought.

Its stability could have been better. 

It was installed around September of last year.

The stability could have been better. We started out with one developer license and then we had another developer license. When both developers are working in the cloud platform, it shuts down. I am not sure if it is solved yet.

I do not know about the scalability yet. I hope it is scalable.

We have not used their technical support. We used the UiPath community for some issues. We were trying to learn how to program, and we were stuck and trying to figure out how to do certain things. We posted a couple of questions to the community. There are always people there who are willing to help and come up with good ideas to solve the problems that you have been stuck with.

We did not use any solution previously.

It is in the cloud. Our cloud provider is Digital Workforce.

The deployment took four months. It was straightforward. There were no issues. The integration between the cloud platform and our internal networks with the firewalls was really smooth.

It does not require any maintenance from our side.

It was Digital Workforce that showed us that this is how we would want to do it. We based everything on their strategy.

With the rate at which we are going with automations, it should take us a year and a half or two years.

UiPath has several modules that we would like to use. They will enhance our installation, but they are very costly. 

We are quite happy with the solution as it is. If I were to go for UiPath again, I would not choose Digital Workforce as a supplier.

I do not have any experience with any other solution, but we have had some glitches, so I would rate UiPath an eight out of ten.

I have used UiPath for a city utility. The main purpose is if they want to dig in a particular location, they need to know how many pipelines are underneath the road, what the situation is regarding high-tension wires, gas pipelines, et cetera. For that, we needed to go to about 18 websites and scrape the maps from them into a local repository. We use UiPath to save that data from all the websites.

From there, there is an AI/ML solution that identifies the danger signals and notations on the map. It summarizes them and sends them to a mobile application used by a person who is at that location. That person can determine whether they are able to dig in that particular location or not.

UiPath reduces human error by automating a lot of manual steps. 

It also helps free up employee time. The amount of time depends on the use case. For the use case I described above, for the utility, the whole process of preparing one package would take one person two and a half hours. Automating it using UiPath and AI reduced it to two and a half minutes.

In terms of costs, for that use case, it has saved that company 30 to 40 percent.

Scraping with UiPath is easy, as is integration with some services. It's also easy to deploy solutions. 

Building automation takes place in a normal programming environment like Visual Studio. It's the same environment developers use. If you know development, building automation in UiPath is easy. Visually, it's all interactive and easy to work on.

The platform also has features for logging and monitoring things and communicating when there are errors.

The UiPath user community is a very good ecosystem with information about a lot of new features like AI, chat integration, and WhatsApp integration.

For training purposes and certification, we use the UiPath Academy. It's a very good resource and you get very good support from the community.

We also use the solution's AI functionality but so far only on low- to medium-complexity processes.

I would like to see them transition to the cloud and provide services there. That would be an improvement.

Also, it needs more integration with external services, and I would like it to have generative AI and more artificial intelligence features.

I have been using UiPath for about one and a half years.

The stability is good. I am satisfied with it.

The scalability is also good.

UiPath's technical support is good.

Positive

I used Automation Anywhere. I switched because our clients switched since UiPath is cheaper.

There is definitely ROI from using UiPath. Based on the fees and the load of the input, ROI will be calculated and used to decide whether the use case is worthwhile or not. It will be decided in the analysis and discovery phases. If ROI is feasible, only then will development take place.

With UiPath, there is an additional cost for Document Understanding. If the use case demands it, that feature should be used.

Even though our clients may have an Automation Anywhere ecosystem, they choose UiPath due to budget and cost. Apart from cost, both platforms offer almost all the features. However, from a technical perspective, Automation Anywhere has more utilities and components for building bots.

If it weren't for the cost, I would personally choose Automation Anywhere, on the technical side, because it has huge utilities and components for building bots. The move to UiPath is driven by budgets and costs.

As for end-to-end processing, when you are trying to come up with use cases for RPA, you will probably look at existing legacy applications that are not extendable. They won't have any more new releases but we still need to extract value from them. Use cases include reducing the processing steps and manual steps done, day-to-day, by people. End-to-end automation will help to stitch all the gaps and reduce the processing time.

UiPath is not cloud-based yet, so most of the work is done on-premises.

In terms of maintenance, one person on our support team monitors all the bots and attends to any problems.

I would recommend UiPath for small and medium-sized automation. If a company doesn't have a large budget, UiPath is the solution.

We use it mostly for the banking and insurance domains. We are a service-based company and the tools we use depend on our clients' requirements.

UiPath provides scalability, quality, and a high level of accuracy. It has definitely reduced human error.

It also helps minimize the on-premises footprint, which is important for our clients' environments.

The most valuable features include

• multi-bot architecture
• UiPath Studio
• Test Manager.

It is easy to build automations with this solution as well. We are able to implement end-to-end automation.

There are also build connectors for Salesforce and SAP. Before the connectors, we could only automate the GUI. Now, it is very easy to integrate on the back end as well.

The UiPath Academy courses are also helpful. When a feature or release comes out, they demonstrate them in the Academy.

And if there are any issues, the UiPath community forum helps us to check whether others are also facing these issues. There are a lot of benefits from that.

For some of the cognitive features we have to learn the integration side. Other than that, everything is fine.

I have been using UiPath for nearly three years.

The LTS version is very stable.

It is also definitely scalable. I would recommend it for any size of company, from small to large. For example, if a small company only needs UiPath Studio, they can have it. They don't need UiPath Orchestrator. They can run things with Studio only. There are a lot of options with UiPath.

Their support is good to have, especially for priority issues. 

One thing that would be helpful is if the support team could quickly help us when we raise a ticket. It takes them at least one or two hours to get back to us. With Automation Anywhere, if there is a Severity 1 issue, their support responds within 15 minutes.

Positive

Setting it up is very easy.

The amount of time it takes depends on the client's security requirements. Some teams have restrictions and documentation on how things should be done. But once everything has been verified, deployment will take one to two hours.

Once it's deployed, it's the validation checks that take some time but it depends upon the project: the supporting files and checking that all the integrations are correctly mapped.

In terms of project deployment, we generally have three people involved. One of them will completely handle monitoring and supporting, as well as the Control Room and any logs or administrative tasks. The other two handle change requests.

As for maintenance, our setup is on-premises and we have an internal team that takes care of situations when the server is down. They will restart it and do patch updates, which they will inform us about.

We are using the Enterprise version. We are exploring using it in the cloud, but some of our banking clients do not accept the cloud because of security issues so we go for on-prem only in those cases.

We are not fully using UiPath's AI functionality but we are doing some PoCs, based on our clients' requirements, to check the feasibility. For that, we are using the Community Edition. As for UiPath speeding up digital transformation, I'm not sure. It depends on the process involved.

Overall, I don't see a need for any additional features. I don't have any difficulty using UiPath.