UiPath Reviews

My previous company was a share market or brokerage company, and we used UiPath for the client's reports. We used automation to get the records of their clients and get their financial reports in the desired manner. We go to the company database, get the proper data of the clients, and arrange it in the desired manner of our company's officers or the manager for the back office or the accounting department.

We arrange the data in a particular manner. We give it to them so that they can analyze and get the record for themselves, analyze their market reports, and get the desired result. We use automation to get the data in the Excel database so they can use that data in a particular manner for the future aspect of the company's client.

My current organization is a service-based company. Our client is a US-based company that manages the insurance portal of the US. They arrange the insurance portal for their US insurance client. We go to their particular portal and automate it, get the desired data, and save it to the database of the client's company.

Firstly, we used Excel for database use. We are currently managing SharePoint using UiPath and arranging the data on SharePoint, where all the clients can access their data and save the record on their own.

In my previous organization, one process took a person two to three hours to complete. With automation, that process could be done in only 15 minutes. Two to three hours of hard work could be utilized with another process, and the person is free from that particular complex process. In my current organization, the user needs to log into every portal, get the details, and arrange data in a particular manner.

It took almost four to five hours to get all the insurance details and fill up in a particular manner. This process is now done through automation within one hour or half an hour so that the person can utilize that time with other work. UiPath automation provides optimization, accuracy, and a three-fourth reduction in working time. Compared to other tools, UiPath automation immensely helps a person or an organization.

The most valuable features of UiPath are Excel automation and web portal automation. There are many complex details and works in Excel that the operation department does manually. They arrange the data in formulas or in a particular manner. Through automation, Excel work is done very smoothly.

After that, we can arrange the data and save it in the desired manner. When using the web portal, the manual person needs to go to the portal and get the desired information. With UiPath, a lot of work has been done through automation so we can get accurate data in the desired manner.

UiPath is a user-friendly tool compared to other automation tools. UiPath can be made easier to learn. There is a lot of complexity in the things we can do in UiPath, like connecting to an organization's databases or using APIs in the process. We are now using SharePoint. There can be more simpler things to connect with SharePoint. We have to go to the SharePoint website, get the client ID or the user ID, put it on UiPath, and then connect every time we start the process. So, there are a lot of things that can be simplified.

I have been using UiPath for more than three years.

UiPath is much easier to use. Stability-wise, the solution has a lot of scope because there are many complex things in other tools. UiPath is a stable solution.

I was involved in the solution's deployment. We had some difficulties at the start of the deployment process. Firstly, we deploy our code on the UiPath orchestrator. But there is a lot of complexity to organize that orchestrator through our organization. We found the solution by deploying our codes on our own Windows server and running it through them.

At first, we did all the R&D on deploying the code ourselves. Then, the DevOps team came in, and they did the rest.

It doesn't need a lot of people to deploy because it is easier to do once you understand the deployment.

We are using on-premises servers to deploy our codes on UiPath. We are using our own server to deploy the code for automation.

Not much maintenance is required for the solution from our end. We deploy the code on the server, and the process runs smoothly after the deployment. However, if there is a change in the process, website, or the way in which we get data, we need to make necessary changes to get the data in a particular manner.

Although I am an engineering person, I was out of touch with technology for eight years. However, I didn't need proper experience to use UiPath because UiPath is a coding-free platform. We can learn UiPath even if we don't know coding. It can be difficult if any nontechnical person wants to learn UiPath, but they can properly understand the UiPath. Other automation tools like Automation Anywhere or Blue Prism are complex tools. But UiPath is the most user-friendly tool for automation.

One process in my previous organization took two or three hours to complete. A person needs to sit at the table and do what's needed for two or three hours, which is a complex process. Once automation was introduced in our company, the process was done in only 15 minutes with accurate data and reports arranged in the desired manner. People don't need to sit at the table for two or three hours; they can be utilized for other things.

UiPath enables us to implement end-to-end automation. In my current organization, I use web portal automation to log into a particular website or portal page and deliver the data to a person who can share the data with higher management. There's no need for human effort to arrange the data for that particular person.

There's a UiPath forum where people can go and ask questions. They connect you with the proper answers as much as possible and give you the proper solution to your problem. Communication with UiPath's user community is much easier.

I've done the foundation course from UiPath Academy, and I'm currently pursuing the advanced certification from UiPath Academy. UiPath Academy courses have benefited me a lot. I was out of touch with technical things, and UiPath was almost a new thing for me. I learned a lot of things through UiPath Academy. It helped me a lot because I learned many things from there and implemented them in the processes.

We are not currently using UiPath's AI functionality, but we are considering using it in the next one or two months.

UiPath has greatly helped reduce human error because UiPath performs the processes accurately. A lot of complex operations are performed on Excel. Through UiPath automation, all the permutations and combinations are applied, and we get accurate results.

UiPath automation has saved us a lot of time because the process takes almost half the time to get things done.

Overall, I rate UiPath an eight out of ten.

I implement UiPath for other companies. My specialization is software integration and digital transformation. I also manage UiPath for some organizations. We're a digital marketing agency that helps companies undergo a digital transformation for data and analytics. We help them automate marketing and data analysis for researchers and the organization itself.

The primary use case is to help the marketing department collect data about user experience and interaction. We also automate repetitive IT work and connect it with marketing. In other words, we extract data from the IT operations to use for marketing purposes. UiPath is also used in every department to reduce manual work.

UiPath has workflows and templates for every use case. We use nearly all of them in all departments with pre-configured templates and workflows, but we mainly use UiPath for IT operations, marketing, and finance. And the three are our primary use for it. We build the procedures and generate automation. We use public, private, and hybrid clouds, but we mainly use public and hybrid clouds for our services. It depends on the client, but sometimes it's private. 

We previously did everything by hand because we had no automation knowledge or experience before we started using this product. Before we started implementing it for others, we began using it ourselves, and we saw a 200 percent increase in performance in the first three months after launching UiPath automation. 

At that point, we realized we could do the work of twice as many employees without hiring more. With UiPath, we can build, monitor, manage, and do many things that used to take so much time and account for a lot of our operating costs. The most important benefit was a reduction in the risk of human error. In addition to saving time and money, we can grow much bigger daily. We can automate more as we gain more experience, collect more data, and amass more insight. The benefits are compounding as time goes on. 

We only had two or three clients when we started working as integrators and service providers two years ago, but we've grown significantly since then. It became harder to handle as we started getting more clients and revenue. That's why having an easy-to-use solution that allows end-to-end automation without much effort is crucial.

You need end-to-end control and easy management when doing this work for multiple clients or providing support to other teams. It's vital to have end-to-end capabilities without complications, making things harder for us. UiPath is helping the company grow faster and making our operations more efficient. We can automate the specifics of finding out how much everyone is working, enabling us to recognize and reward hard-working employees. Without automating the process of understanding every employee's impact, we could never find this out. For example, some employees may work longer than others, but they might be less effective. It's challenging to discover this without tools driven by AI and machine learning. 

Overall, it has streamlined how we generate, use, and store business data, saving thousands of hours of manual work. This Automation Cloud app feature doubles the benefits of UiPath by enabling us to generate apps from the data we collect and the automations we create. Ultimately, this translates into considerable savings in time and money.

Automation Cloud has helped tremendously by turning complicated, complex coding work into drag-and-drop templates, so we can build automated processes in minutes. It has enabled us to realize a lot of value from our employees who lack coding knowledge. They can now participate and create apps for us and our clients. 

Most other tools lack enough documentation, or the onboarding experience has a steep learning curve. It's hard for junior employees who lack coding or data experience. The fact that UiPath is accessible is crucial for our employees and those who work for the organizations we help monitor and manage. UiPath is an industry leader in enabling everyone to learn, and they provide rich visual courses that take you from A to Z. I usually don't have to hold a junior developer's hand and answer lots of questions. I only need to send the links.

The material UiPath provides is enough for them to get started. With other tools, we always have to turn to the community and YouTube videos or Google how to do something. They also don't get the complete picture of the use cases or what to do. After using UiPath Academy courses, they have a comprehensive understanding of everything and can easily find whatever they are searching for in the documentation or the academic studies. So it's a very mastering point for them to provide these courses and enable it for everyone.

We like how UiPath is designed for low-code or no-code users. It's less complicated, enabling everyone to use it with only a basic knowledge of automation or data. Generally, I also like UiPath's ability to mine processes and analyze user interactions to generate analytics.

Through task mining, UiPath can generate AI-powered analysis, and it has a Document Understanding feature that enables it to extract information from submitted images and data. We also appreciate the added value UiPath provides for customer service and user experience. It can automate ticket handling and responses. This has saved thousands of hours. Document Understanding has made a massive difference by analyzing and extracting everything from user submissions, then putting it into tickets and generating customer satisfaction scores. 

A task capture feature enables you to capture the workflow from a process and record it. This feature isn't as specific as I would like. It should be able to capture every detail. The same goes for process mining when it comes to system loads. It's already the best, but I think it could be better. 

I need all details of a log file from every software and ERP to discover the pain points and bottlenecks. It usually understands where the most automation value is delivered but could generate more valuable information. Sometimes it's the same data from a different ERP, but it doesn't generate the same insight from it 100 percent. There's a slight difference, whereas they are supposed to be practically the same.

I also think the UiPath community needs more attention in terms of how they engage with the community and what they recommend. I find that they hardly engage with the community compared to others. To be clear, I think they are doing well, but they could do better at engaging with the community and encouraging community members to engage with one another. I feel like it's not the most active community with the most active management. At the same time, there's also much information in the community, and they're always sharing information with us. Still, I think UiPath could achieve a better experience by putting a little more effort into the forums. 

I have been using UiPath for about four years.

I rate UiPath support a seven out of ten. 

Neutral

I have previously tried IBM Process Mining, Automation Anywhere, and Blue Prism. I think the ease of building automations is the main thing that differentiates UiPath from the rest. There's a single-user interface that gives you the ability to create automated processes without much advanced data or logical knowledge. We can find pre-configured commissions for specific use cases for our clients, but we also build custom services for specific users. 

Compared to other automation tools, it's much easier to build and manage workflows and find an opportunity for more automation within the interactions. And I barely plan for automation by myself. UiPath's end-to-end automation also separates it from its competitors, which tend to have separate tools for each operation. Mining is separated from RPA, but UiPath provides an all-in-one end-to-end automation tool. 

I rate UiPath an eight out of ten.

We automate the entire revenue and order to cash and then process it to payables. It is used for processes, from generating customer invoices to ensuring that all our vendors are getting paid timely. We also use it for data reporting, audit requirements, or whatever information gathering that the company may need.

We've automated about 30-ish processes, and that's just the tip of the iceberg of where it's going.

All of the processes are attended to right now. We're still getting the backend set up to move some of them to unattended.

The solution has improved the organization by providing time savings. That's one of the most fundamental things. We recently had a project that would take a human who's actually navigating through the screens and clicking all the buttons roughly a month's worth of work, if that was their primary focus all day long. We were able to get that completed within two days using UiPath. Therefore, the time savings are phenomenal. 

Also, when you're dealing with all that data, there's a lot less likelihood of human error and missteps. With the bot, we know for sure that the line is the line, and that's it. It's error-free for the most part.

The low to no-code is by far the most valuable feature. Developing a bot in under a minute that saves you an hour a day is phenomenal.

The user community is great. Looking at the forums, when a question is posted, the responses are fairly quick, either from UiPath or the community itself. In my past role, I posted to the community before, and I had been able to answer some questions as well. Then, it's nice to know people are having the same problems you're having and finding solutions.

I've taken UiPath Academy courses. I've taken mostly the developer ones, and then I'm looking into more of the admin side, with the Orchestrator and project management side of it. The biggest value is that it walks you through step by step and you're doing it alongside the course. It's hands-on learning. It's one thing to watch a video. It's a different thing actually to play with it and have something start working.

Overall the training and documentation could be better. There's just so much of it, so a streamlined way to get to the information I need would be ideal.

I've used the solution for about two years. 

It's very stable. Performance-wise and stability-wise, it's great. We're able to access it from anywhere. I have the Orchestrator app on my phone, so I can always keep track of the bots that we've developed and see how they're doing and everything.

Scalability is something we're still looking into. We just started, so we're still in the groundwork. However, in terms of being able to scale, the potential's there. We just need more time to play with it.

I've had one instance with them, and it was great. They knew their stuff, they walked me through everything.

Positive

Before UiPath, we used Nintex RPA, and then an SAP RPA tool as well. We used to UiPath to get more usability and scalability. The user-friendliness of the product and just the engine and the innovations that they're making behind it really placed them as a leader in the sector.

I was involved in the implementation since proposing the idea to start developing and starting a road show to be able to expand.

The process was straightforward. I had no qualms about it.

We started small. We essentially had two developer licenses, a couple unattended, and then a couple attended. We had already identified who would the attended bots go to, and did all that legwork in the forefront. Once we got the license enabled, we could activate it, work in the Orchestrator to assign the specific roles, and then have them start running. Within a week, we were able to get bots out the door and have people actually using them.

Everything has been done in-house. We've been building everything ourselves. 

We've definitely seen an ROI. For example, in one project, we were able to take a month's worth of human effort and completed it in two days with UiPath. We've had several others of a similar nature.

The pricing is a bit high compared to other products. That said, it does offer more. From working with other ones, it is definitely a more powerful tool and well worth the pricing.

We did evaluate other options. We had the ones we used before. We also looked at Blue Prism, Automation Anywhere, and a couple of others. 

The difference was a sense of familiarity. I had previous experience with UiPath. Mainly the innovations and the fact that since 2019 on the Magic Quadrant, they've been the leader consistently, and they will continue to be, were the reason we chose UiPath.

We do not use the AI functionality in our automation as of right now. It is something I'm interested in, however.

Our company will be involved in an environmental initiative using UiPath. We have an environmental group. As of right now, we haven't thought about taking it that far. We've only had it for about a month or two. It's something we're considering for the future. 

The most important part is going to be the user interface. The people who are developing it, the people who are using it, they're the ones who are going to have the most to say about it. Your business end-user has the most to say about it; if they don't like it, that's all you'll hear. By focusing on that user interface, which UiPath has done, you really get a solid project that people get excited about rather than leaving a bad taste in their mouths.

I'd rate the solution a nine out of ten. I love the product.

Our biggest use case right now is around business development. We use UiPath to run reports that we get off of the internet against our internal databases to try and find anyone who is a client because we're a law firm.

Most of my development right now has been on the business development side. We're helping clients with their cases, whether it's a litigation case, a bankruptcy case, or a real estate case. I use UiPath to help identify potential clients or current clients so that we can help them in their legal space.

UiPath has helped to alleviate some of the workload of our paralegals, assistants, and secretaries. They were going through large files of cell rows, and it was taking up many hours of their day. Using UiPath, I was able to automate a lot of it so that they don't have to spend that time. Now, it's more of a review process as opposed to a daily, mundane process of going through Excel files.

On one of the other processes that I developed, a marketing assistant had to take another daily report, and check to see if any of the companies that were filing for litigation on that report were clients or prospects. It took three hours of her day every day, and it's done five days a week. Now with UiPath, I have it unattended and running at 5:00 a.m. so that when she gets in, all she has to do is review the report that I generate for her. That's a consolidation of what comes off the website, what we have in our internal systems, and anything that matches.

I do all my developing in Studio. I develop and publish into the orchestrator cloud, and then I try and run everything unattended. So, Studio is a very valuable feature for me.

Another feature that I've been using a lot is the new integration app with Microsoft that triggers emails.

The UiPath Academy courses are great because when there are things that you don't know right off the bat, it helps you develop, learn, and grow within the platform. I've done a few courses and plan on doing more. It's definitely helpful for me being someone that didn't come from a development background. I taught myself UiPath in the beginning, and now that I know how expansive the Academy is, I'm definitely going to take more classes so that I can learn exactly how much I can do with UiPath.

I would like to see ongoing integrations with different applications. For example, we have UKG, which is an HRIS or HCM system. I'd love to see if there could be some sort of connection there because there are definitely some HR tasks from onboarding and offboarding that we do in the HCM that I'd love to have UiPath help with.

I like that UiPath is a platform for more than just one specific product. So, I'd like to see continued expansion of the platform and have different APIs connected to it. Different integrations sitting on top of it are just going to make it more beneficial because you'll be able to have everything come into one spot instead of having to buy four or five different products.

My firm has had it since 2019, and I've personally used it for about a year and a half. 

We're in the cloud and not on-premises, and I think the cloud runs pretty well. Up until last week, the stability was great. 

Last week, I had an issue with one of my licenses falling off of the unattended robot. I was surprised that it happened. I don't really know why it happened, and I'm working on getting it fixed.

The scalability is great. There's definitely a lot of potential for it to scale, especially in our environment.

They support infrastructure and not development, which at first was a little bit of a bummer for me. Their tech support has been great when it does revolve around infrastructure, and I'd rate them at eight out of ten.

Positive

We found a couple of clients using the UiPath processes with respect to business development.

I think the pricing is reasonable. I don't think it's too much of a stretch, and I think it's where it should be.

If you have a lot of paper processes or routine processes that are weighing down your employees, then UiPath and automation, in general, are the way to go. There's fear that it's going to take over the human role, which it just doesn't. From a 500 foot view it kind of makes sense, but when you're developing and working on the automations, you realize that you really can't get rid of the human aspect of it. This is because there are always going to be some sort of checks and balances as well as things that the robot can't do and decisions it can't make. So, don't have that fear and push away from automation or UiPath. They go well together, and you should definitely consider it.

Overall and considering the usability of UiPath, I'd give it a nine out of ten. I think there's a lot of documentation out there with the forums and with partners that support as well. UiPath does a really great job, and I'm happy that my firm decided to purchase its product.

We can use UiPath for pretty much anything, including document reading, day-to-day processing, or maintenance cases. For pretty much anything that the business comes up with, we can use UiPath. 

It's the only RPA software I've ever used. It's really given us the capability to help automate a ton of slow-moving tasks.

It is helping to automate some finance processes, shared service processes, and items like that to eliminate some tedious tasks that people don't want to deal with.

The Automation Hub helps prioritize things. I'd say using the community edition to get citizen developers on board has been great. Those are probably the two biggest aspects of the solution for me.

The user community is helpful. The forum is really great. I need to build up a bigger community around me; however, for right now, the users are super helpful.

I've used UiPath's Academy courses. It's great for letting people do training at their own pace. It also speeds up training. I don't have to spend hours teaching people how to do stuff. They can do it whenever they want. That's super helpful.

We'd like more onboarding features for new people. I mostly taught myself. It would help if it was more proactive in reaching out and saying, "Here are all of our connectors. Here's the stuff you can do." The program itself is really easy to use, however, to understand the capabilities, it would be nice to have more of a guiding hand.

I've used the solution for probably two years. 

The stability is good. I've never had a feed down and find it to be rather solid. 

The scalability is pretty strong. It seems to be as scalable as you want to make it. It depends on your design. For example, if you make a shady bot, that's not going to work scalability-wise. However, if you build your bot the right way to handle tasks quickly, it'll do it quickly and will scale well.

Technical support is really good. I've only used it twice. However, both times they have been really quick to respond and help.

Positive

We did not previously use any other RPA software.

I am involved in the initial setup process. I started the CoE of my last job, and I'm doing that at this job now.

We used a partner to help with it, so it was pretty straightforward. If I had to do it myself, I'd probably struggle, however, with partners, it's easy.

I have seen an ROI. The first spot I made paid for the license. It's pretty quick to realize a return on investment. 

We've used Automation Hub to track monetary and hourly savings. My last company probably saved to the tune of $300,000 annualized. I just started this job. I will be able to note an ROI pretty soon.

I need to dig into pricing a bit more. It's pretty affordable for what you get. 

We evaluated the whole market before choosing UiPath. However, I wasn't directly a part of the process and, therefore, can't get into specifics. 

I do not yet use UiPath to automate processes that deal with a good cause that our company is involved in. I've only worked at the company for two weeks. I'm a little new.

I have yet to use the AI functionality in our automation program. 

I'd advise others to work with a partner to deploy it at your company. Don't try to do everything at once. Build a list of ideas before you start trying to get into things. Have a funnel of projects to do.

I would rate the solution a nine out of ten. They could improve a couple of things. However, it's really easy to use. You don't really have to learn any code. It is really easy to get people to learn it on their own. It's pretty solid overall.

Our company uses the solution for documentation understanding, email automation, and onboarding. Many of our use cases include AbbVie. 

Our company has saved thousands of hours by automating accounting processes. Staff no longer have to drudge through manual tasks and that is meaningful to them so they do better work. 

The solution provides ease of access for users with limited knowledge. One of our high-level developers can code it for a user who can maintain it with limited coding knowledge. The solution is much easier to use than having an actual coded application. 

For example, a developer can build out a use case that involves emailing invoices and includes labels and documentation. The product can then be handed off to a user who does not have coding knowledge because all needed information is included for maintenance and administration. 

There is a bit of a learning curve to the solution because it is like coding. If you are a coder it will be easy but you cannot dive very deep into the code. The way you go about the architecting process is very different from other tools because you have to lay out the flow in a certain way. 

Reusability is not as great as straight coding where you can recall functions and methods. The solution requires a whole workflow that can become a bit tedious when processes expand too much. 

Features I have wanted such as enhanced process mining and others have been shown in the new preview so are already forthcoming. 

I have been using the solution for four years. 

The stability is pretty good and the solution has not shut down. I have experienced a few crashes, but they are probably caused by my own computer.

The scalability depends on how you develop it. If you develop it to be scalable, then it will be scalable. In terms of Orchestrator, the platform is pretty good at scaling because it allows you to keep deploying it and branching out. 

The Community is great and operates similarly to Stack Overflow's community. Users have their own niche knowledge and you can query them if you ever need anything. This is a good way to expand your own knowledge base. 

I took the Academy's courses when I first started using the solution so haven't learned the new features yet. Over normal coursework, you learn best practices that enable you to pick up the tool faster, such as how to document process flow or how to set up from a high-level perspective. 

I have not needed technical support. 

I have not used other solutions. 

The setup is pretty easy and straightforward. 

We implemented the solution in-house. 

We always hope to see ROI in every process. We have realized a bunch of ROI on deployed items and hopefully will see more. 

For our provisioning process, we save a few hours per person each day. 

Our company did not evaluate other options. 

I advise others to try out the solution. It is really good software and has helped a bunch of people to switch careers. For example, I used to be an actual developer but now I do RPA. The solution is an industry leader so it is a good idea to try it out at least once.

I rate the solution an eight out of ten. 

We generally work on integrating it with our support ticketing system, which is ServiceNow. That way, we can standardize our input and get better results. It has been working really well for those kinds of processes.

A process that we worked on for operations, for example, was the ordering of phones for our new agencies. It accelerates a lot of that process and gets the people onboarded faster, more easily, and with fewer errors.

The most valuable feature is that it can be integrated with almost anything. We use in-house applications and we're able to integrate them through the database using endpoints and APIs. This sharing of information between systems via UiPath means our staff gets results quicker. Normally, we have to put in a request with the database team to go in and input the data. But UiPath already has access and it's really quick. It's really responsive and makes the experience easier for the business.

That is also true for third-party vendors. The vendor that we order our phones from has a UI, a website that we use, and we have been able to use the UI to integrate their application.

We can implement almost any interface that we want, in any way possible. It's really flexible.

And given that healthcare is highly regulated, UiPath works really well for credentialing and that type of security. We see that it has protocols that ensure that our data is not going to be stolen. We use the credential assets to save our passwords and sensitive information such as licensing.

I've been looking into Document Understanding. I've worked with it in previous jobs, things like AI center and OCR for documents. It would be helpful if they made the Document Understanding modules a little more user-friendly. There is a learning curve for using it correctly. It's a little bit hard, but once you get a feel for it it's good and it doesn't delay the automation process.

I've been using UiPath for almost four years.

The stability of UiPath is good. I haven't seen any abrupt occurrences in my time using it. Our production environment is always running. It's well-secured.

In regard to our processes, it's easy to scale. It is not that easy to scale on the business side of things, but the tool itself does provide an easy scaling process.

I haven't had the need to reach out to technical support that often because, with the community, you can find out anything regarding UiPath online. It's the same support team that answers those questions.

I did submit one ticket to support, and it was answered really fast. However, they did take a little long time to get to the root of the problem.

Positive

We did not have a previous RPA solution.

We do calculate ROI in terms of the hours we're saving the business. For example, with the specific processes that we created for phone ordering, we're saving the business a lot of hours. 

Currently, we're just using it for agencies because we want to see how this can impact things. But it's handling the process for more than 40 percent of our employees because most agency employees get phones as soon as they are onboarded.

I have evaluated other automation tools, and I've been asked many times in the different companies where I have worked why I prefer UiPath. It's the best choice because of the community, documentation, and the number of updates they come out with. They're really on top of things.

Other vendors are not on the same level. I have tried Blue Prism but it has poorer documentation and it doesn't have the support that UiPath has.

To get our certificates we had to use the UiPath Academy. The Academy gives you a sense of how UiPath works. It can get really technical, but to get a sense, at least, of how to start the journey of becoming a developer, in my case, it helped a lot.

Overall, it's a great tool to use. It has a lot of benefits documentation-wise and support-wise. It's really stable and it's really easy to use.

My organization is an outsourcing company. We work with various clients. So, we have many use cases. The current use case I'm working on is related to invoice processing.

We don't use attended automation. We use its AI functions a bit. Usually, we work with document understanding.

Currently, I'm using the latest version. It is deployed on the cloud and on-premises. It is the UiPath cloud.

It is easy and fast to build automation using UiPath. All of our automations are created with UiPath. Usually, we do automation for SLA purposes. Most of the time, the clients don't have enough resources or humans to do the job, and they need automation to improve the SLAs.

It enables us to implement end-to-end automation, starting with the process analysis, robot building, and monitoring of automations. It is good for my company. With these benefits, we can implement it and help with the monitoring.

It has reduced a lot of human error. For example, in the project that I'm working on, people were putting the invoice information on a daily basis. There were more than 20 invoices per day, and each invoice had more than 100 line items. Humans would do a lot of mistyping on the number of packages or the number of items in the package. After we applied the document understanding solution there, we can handle around 90% of invoices, and all of them are correct.

It has absolutely saved us time. It has probably saved us more than 20% of the time. People now have more time.

I feel comfortable with UiPath. The thing that I like most is that UiPath has a very large community and a large ecosystem. So, it is easy to connect with other applications or platforms.

UiPath Apps is a great feature, but it still needs time to evolve. They need to add more features. It hasn't increased the number of automations we can create while reducing the time it takes to create them.

I don't like the sequence feature in the UiPath. It is difficult to analyze and read the code.

The variable management is really messy. When I look at the code, I don't know where the variable is and in which scope.

I have been using this solution for around five years.

It is stable.

It is scalable. We have had three enterprises that are really big with more than 1,000 people. The others are small companies.

In our organization, we have 12 people working with it.

I haven't contacted their support. I have been using UiPath's support indirectly. I just put a question on the community forum, and they answer it very fast.

In the previous version of UiPath, it was a nightmare to set it up, but now, it is really comfortable and convenient. Overall, it is fast, but the deployment duration also depends on the solution. If you design a good solution and follow the best practices, it is really fast. It takes a couple of hours at the most.

We always try to split a project into small parts so that we can test each part and apply it easily. I have seen that many people create very big projects, but when you complete them, you cannot test them. It takes a lot of testing from end to end, and we still can't test it completely. That's why we try to split a project into small parts. We can test each part independently, and after the integration, we can deploy with high confidence.

I am not sure how long it takes for our clients to see its benefits after we deploy it for them.

We have a maximum of five people for deployment and maintenance. We sometimes have issues with the infrastructure. In many cases, the infrastructure is handled by the client, and there is no support or cooperation between the RPA department and the IT department. Usually, they will be late, or they did not check our requirements to deploy the bot.

If you use the cloud model of the UiPath, it will reduce a lot of the total cost.

Its AI functionality hasn't enabled us much to automate more processes. Most of the time, when we propose those functions, we don't have an agreement with the client because of the license price. Currently, the license price is the major obstacle.

My advice would be to contact the UiPath sales team directly. I know that they have different license models for different clients and regions.

I would advise following the UiPath Academy and their best practices. That is enough.

They provide very valuable templates for automation purposes. It depends on your purpose, but you can apply the ones that are already there.

I would rate it an eight out of ten.