UiPath Reviews

I primary use Studio, but I also use Orchestrator.

I develop robots for reducing tasks for our business users.

We run some of our automations in the Citrix virtual environment. We have found that the Citrix environment tends to present challenges, so it can take a little longer.

With a year and a half of experience, I am still learning with this platform. I find that the ease by which processes can be automated is not as much of an issue with the platform, but rather how it behaves with other applications that the robot controls. The learning curve is mostly how the robot behaves in maybe a Citrix environment, or in how it behaves with the applications that it's controlling. Sometimes they have their own little quirks that you have to learn.

I got started with this solution by using the Academy training. On a scale of one to five, judging how beneficial it is, I would rate the training a three. It is easier to get started because you are learning by experimenting.

From the point that we purchased our UiPath license until we had our first robot was approximately seven or eight weeks. 

Some of the robots handle high-volume processing, where people would take months but the robots are doing it in weeks. We have probably saved two hundred hours so far, using robots. Timing is a big issue. The tasks can be completed quicker because robots can do it on-demand, rather than having to schedule a person's time. I would say that for the tasks, they are saving forty to fifty percent of the time by using the robot.

Not all of the tasks we have automated were existing in-house processes. In some cases, after using the platform, we thought about ways to create automated tasks that were never being done before.

Human errors have been reduced, if not eliminated by using the solution. When users have to complete a task in a timely fashion they sometimes miss one of the steps, but this is solved using the robots.

The robots that I have developed can take a process that is normally very complicated and simplify it. 

The licensing process is complicated and needs to be improved.

With respect to the stability, on a scale from one to five, I would rate this solution a four. The tool itself is quite stable and I haven't had any real issues with it. The issues that I have had tend to be with Citrix or the environment that the robots are running in, and not the platform itself.

In the US, we have two developers who are working with this solution.

The installation was straightforward but activating the license was slightly complicated. I'm not sure if it was a UiPath issue or something at the company.

We are definitely seeing performance benefits for users and the turnaround time for tests that we have to do.

I have seen a demo with Studio X and it should help with the coding so that we can go live quicker than we do.

Using RPA has given us another tool to offer with respect to business solutions. Automation is something that we're actively looking for places to make use of.

This is a good solution, but there is a learning curve. One you are familiar with it, this solution works well and it is fun to work with.

I would rate this solution a seven out of ten.

We use the tool for robotic process automation to automate mundane business processes prone to human error.

Some of UiPath's best features are its ability to interact well with applications and its less proneness to errors. It allows us to implement end-to-end automation, which is very important for our organization since we have many time-consuming job runs.

The tool has improved our organization by reducing operational costs through process automation and cutting FTEs. We can do more regression testing for test automation, leading to better products. It's helped minimize our on-premises footprint to some extent and aided organizational restructuring.

We've used the academy courses, which are good for beginners and advanced users. UiPath has sped up digital transformation, allowing quick fixes without building entire new solutions. It reduces human errors by 60-70 percent and saves us around 2500 hours.

UiPath is pretty easy to use for small—and medium-scale automation. However, maintaining the code becomes a bit more difficult when building large-scale, enterprise-level automation. Areas for improvement include versioning for collaborative projects and reporting features currently lacking.

I have been using the product for six years. 

As for stability, I'd rate it as six out of ten. Once a project is built, we face many issues, and we often have to go back to UiPath. So, in my opinion, stability could be improved.

My company has 10-15 users. Based on my experience, I would say UiPath is a scalable solution. I'd rate its scalability around seven or eight out of ten.

The user community for UiPath is great. We can ask about any issues we have on the community forum and usually get them resolved. Regarding technical support, it's amazing that they respond quickly. However, their level one engineer could be better educated on the tool before moving to level two support.

Neutral

We previously used an open-source Java Selenium solution but switched to UiPath for better security and platform capabilities.

We have the tool deployed in the cloud version. The deployment process was straightforward—it was pretty easy, mostly just drag and drop. Because of the number of projects we have, the initial deployment took days to months.

We use UiPath in multiple locations globally, including the US and India. The solution requires maintenance, particularly from a coding perspective.

I'd estimate UiPath has helped us save around 10-15 percent in costs.

UiPath is a pretty expensive tool compared to what the market offers, including open-source alternatives that can do similar things.

Overall, I would recommend UiPath to other users. The main reasons I like it and would recommend it are that it's very user-interactive and its capabilities are really good.

On a scale from one to ten, I'd rate it overall around eight.

The solution is to get requirements over to Jira, then we use it to automate some of the processes. We can automate changes and statuses.

The solution is user-friendly and easy to handle. Anyone can understand it pretty quickly.

The robots are helpful. The orchestrator is easy to operate. 

The UI is simple and easy to understand.

It makes automation very easy. There are some use cases where you need a small amount of coding. It's a very low-code way of automating. That means you don't need much knowledge to start building what you need. Overall, it's easy to learn. You can even Google questions and find solutions to your queries. 

We can make end-to-end automation, even though I might now always use it that way.

The user community is very good. On their own website, you can find a lot of great information.Their documentation allows you to understand it pretty well. There are videos as well. They make it easy to understand and follow along. Seeing it visualized makes things much easier. And if you have any errors, there are many people all over the world that may have already dealt with those, so you can get information to help you adjust. 

Since it's low-code, we saw the benefits of using UiPath very quickly.

We've been able to minimize our on-premises footprint. 

I've used the UiPath Academy. I've been certified. There are lots of videos and you can go through and you can complete any number of certificates. 

When you make automation, you can save a lot of time. Using it, you can reduce your manual output. It helps VAs and managers save time.

The automation saves on manual labor.

They already have a good overview of the product and training. I haven't found anything significantly negative about the product. 

The pricing can be a big factor for a lot of users. It could be reduced to help more companies leverage its automation capabilities. 

I've been using the solution for the past five years. 

The stability is good. We haven't gotten any kinds of errors. 

The scalability is good. 

I've never contacted technical support. 

I've used other RPA tools, such as Automation Anywhere. People do need to have a bit more knowledge about AA before using it. 

The deployment is very easy. There are just some steps you need to follow. We were able to deploy it in three to four hours. We had three people handling the deployment process as well as testing and creating automation. 

There is maintenance if you make any changes to processes. For example, if an endpoint changes, the automation will need to be changed. 

Automation Anywhere may be more widely used than UiPath based on pricing. 

We're UiPath end-users. 

They have a feature called communications mining. However, I haven't used it yet. 

I'd rate the solution eight out of ten.

It's a good tool to start with when exploring RPA automation, and there are many free items available on the UiPath Academy website itself. You just need to log in, and you can get certified and start practicing. You can start practicing with creating your own bot. It's a very easy tool, and very user-friendly. With small, low-code capabilities, a non-technical person can learn it; it just requires small amounts of coding.

There are multiple use cases. We have use cases for the ticketing system for assigning the ticket, resolving or maybe closing the ticket, and opening a new ticket. We also have a business use case related to insurance. I worked for an insurance client, and by using automation, we could create a policy that is used for testing purposes. If they had a new enhancement or an issue, they wanted to test whether it was working properly or not. They provided us with some raw data, and we tested that.

UiPath enables us to implement end-to-end automation. It is very important for us.

We use the AI functionality in our automation program. It helps us with decision-making. The AI functionality has enabled us to automate more processes overall.

UiPath speeds up digital transformation and reduces the cost of digital transformation.

UiPath definitely minimizes the operational expenses. By automating the static tasks that people are doing on a daily basis, there is a reduction.

UiPath reduces human errors. With static tasks, such as data entry, there are more chances of human error. With robots, there is less chance for error.

UiPath frees up employee time for other tasks. By automating static processes, we can save time and utilize it for other tasks.

UiPath definitely saves costs, but we cannot fully replace humans with robots. A human is required in certain cases. We can reduce at least 70% of manual tasks and for maybe 20% to 30% of tasks, we need human intervention.

The IDP feature is most valuable in UiPath because there are a lot of invoices and bills in every company. If they want to extract from a scanned document, it is very useful.

UiPath is very easy. We can build very complex processes within a few days.

UiPath has a very good community. If I am facing some issues, it is very easy to get the help of the community. They provide a solution very fast if I post an issue there.

UiPath Academy is good for learning purposes and certifications. They have beginner courses and advanced courses. By using them, it is easy to implement UiPath in a real-life project or process.

When it comes to decision-making, the robot will work based on what we feed it. It will not take any decision at runtime the way a human can. If they can put more intelligence in the robot for decision-making, it will definitely be beneficial for us. For example, if something is not working and it can dynamically decide at runtime what would be the next step, it will be beneficial.

Additional features such as chatbots and AI should be included in the UiPath itself. UI development is another thing. It could be improved for web development and app development.

I have more than six years of experience with UiPath. I have also worked with Automation Anywhere for a year, but I am more familiar with UiPath.

It is scalable. They have ML and also Python. They are adding a few more features.

We have around 1,000 people using UiPath. We have different groups in our company. We have separate teams. There are multiple different tools. UiPath is in one vertical. Automation Anywhere is in a separate vertical. 

Most of the time, if we raise a ticket, they help us to resolve the issue. I would rate their support a seven out of ten. The response time is as per the issue. Sometimes, it is very fast, and at other times, I have to wait for a day or two to get help from UiPath, so I have had both good and bad experiences with their support.

Neutral

I have worked with Automation Anywhere. I have also done scripting, but I had to write a lot of code to automate, whereas, with UiPath, it is simple. It is drag and drop.

It is deployed on-premises. There was no issue at all in deploying it.

For the deployment of bots, we have different VM servers. They are unattended ones. The deployment of bots is a very simple task. 

I can do the deployment myself. It is not a big task.

It saves six to seven hours for one person in a day. It saves the cost of one FTE, which is very high in US dollars. It is more than the cost of a robot. There are definitely savings. If the utilization is more, the savings would be more.

When I started with UiPath, there was a desktop model, and we did not have to purchase Orchestrator. Now, there is a bundle or package of Orchestrator with attended or unattended robots, so the cost is a little bit on the higher end. They are selling the Orchestrator model or the admin model. If someone wants to purchase the standalone or desktop model, they cannot do that, so the cost is on the higher side, but if we purchase more licenses, it gets reduced. If we purchase fewer licenses, it will be high.

If you have good use cases, I would advise using UiPath. Compared to other tools, UiPath is very easy to learn. A trial version of UiPath is easily available, whereas the trial version of Automation Anywhere and Blue Prism is not easily available. Automation Anywhere provides a trial version nowadays, but previously, it was very difficult to train people on that. That is the reason UiPath is the market leader at this time.

I would rate UiPath an eight out of ten.

We use the solution for automation. It helps with Excel automation, validation, data extraction, et cetera. We use UiPath for a client project we are working on. 

It's helped improve the organization via an increase in ROI. The employees are much more productive and they no longer have to do repetitive, tedious tasks. 

The product is very user-friendly. It has great drag-and-drop features. My background isn't in computer science, and it was easy for me to get familiar with UiPath and the user interface. 

You can do almost anything related to automation. If it's related to email. databases, Excel sheets, et cetera. There's nothing that needs automation that can't be done on UiPath.

It's very easy to build automations. We can easily build end-to-end automation. We had a process, for example, that needed to be triggered once an email was received. The attachments needed to be downloaded and processed and a reply had to be sent back. UiPath could handle each one of those tasks. 

The user community is pretty great. You can find an answer to basically any query. You can participate and reply as well. 

I've used the Academy courses to learn more about UiPath since I started using the product in May. I started with the foundational course and then did the advanced course and action center and document understanding overview course. It's helping me learn everything fairly extensively. 

The solution has helped us speed up digital transformation. They have enabled very fast digital transformation to meet a company's needs.

It helps reduce human error. I've helped deal with processes that would require employees to deal with thousands of forms. Using UiPath can reduce human error quite extensively. If there was a chance of human error at 25% before, it's been reduced to a maximum of 2% to 3%.

The solution helps free up employee time. The employee, in turn, can be more productive and learn new things in the meantime. It's likely freed up more than 30% of employee time so far. 

I've only used the solution for six months so it is hard to consider improvements. It would help if there was functionality whereby you could upload something like a flow chart and the solution could process steps according to the flow chart.

I've used the solution since May of this year. 

The solution is stable. From what I have heard from my team, it's almost always stable. 

Our clients are large-scale enterprises. 

It is very scalable. You can add or change things as needed and update processes as necessary. We do have quite a sizable process that involves ten to 12 departments and it works well. 

Technical support is responsive. They were very kind when I dealt with them.

Positive

I've used other platforms such as Power Automate and Automation Everywhere. UiPath is a lot better as it is very high-level. 

I did not directly deal with the initial deployment. 

There is not too much maintenance required. 

Clients have noted an ROI. They've found employees are much more productive. 

I haven't seen the pricing or dealt with the licensing of UiPath.

However, I have heard of clients switching to Power Automate due to the fact that it was cheaper than UiPath. 

I do not exactly use the AI functionality. It's not part of my job at this point. 

I'd recommend automation for digital transformation. As for which platform to use, it would depend on which processes they need to use. UiPath is quite suitable for mid-level to large enterprises.

I would rate the solution nine out of ten. It's an excellent product. 

We use the solution for automation. I have implemented the solution in many ways. Some clients need to send us files via email or through Excel. We are reading and creating the file into some internal systems. 

Some other clients need the solution to read invoices from different vendors. We get them from Outlook email and fetch data. 

We are working for finance organizations. For example, the Canadian government is creating rules to discharge loan applications within one month or suffer a fine. We are helping financial companies discharge files on a daily basis to help them maintain compliance and reduce fines. 

Many features are quite useful for us.

The document understanding is something we use a lot. It's very good and easy to use. It was a unique solution at the time. More are providing it now. However, having document understanding at the time was implemented for a US-based client who really liked it. 

It's useful for building automation. It's good for the client side. 

The Studio is very useful for automation and development purposes.

It saves manual labor. Those that don't use it have to hire ten to 15 people to do the same job.

We are able to implement end-to-end automation. To start, we'll meet with the operations team and they'll describe their problems. For example, what they do on a daily basis and how many people they need. Then, we create a requirement document to find ways to move forward and streamline. 

We work for a financial client. They have the top three or four Canadian banks attached to them. They are all providing files. There's money involved in every transaction on a daily basis. If there's any mistake it can cost a lot for the companies. By automating the processes, and removing human error, we are saving a lot of money for these companies. 

We use the user community and forums. They are all very helpful. Every time we have a question, we find a solution to them. We can also find answers on YouTube. It helps us find solutions easily. 

The product has helped us minimize the on-prem footprint. We're using the on-prem orchestrator and it's been helpful. 

I haven't used the UiPath Academy courses, however, we direct new users to it. It's very easy to use and helps new people get up to speed and understand quickly.

It helps speed up and reduce the cost of digital transformation. We're working to automate more on a daily basis. It's continuously upgrading and developing. 

When it comes to document understanding, it's helped reduce human error. It's given us more power to check things, like inappropriate invoices are set aside and they give the user the chance to change the mistake where it makes sense.

It helps free up employee time.  

These days, document understanding costs can be very high, so we've implemented it only for two or three customers. It can be very costly for clients, even though the functionality is very good.

They are continuously improving their product. I have no specific complaints as to its functionality. 

It would be ideal if UiPath had more cloud functionality, similar to Power Automate. 

I've used the solution since 2019.

The solution is usually stable. Sometimes the activity doesn't work as expected. 

I'd rate the stability seven out of ten. 

We have four developer licenses and five developer-attended bots plus five unattended bots. The machines are Azure and on-cloud.

The solution is scalable. 

Technical support is very helpful. I've never had an issue with them.

Positive

I'm also familiar with Power Automate, which allows you to run processes over the cloud. You don't need to run anything through the portal. You need to connect the bot to your machine to run any process in UiPath.

Another difference is the licensing costs. Power Automate offers very low pricing. 

I don't work with any other RPA tools. 

I was not involved in the initial setup. 

There is some configuration required when upgrading. We don't have much maintenance and usually engage the UiPath support team when we need to do configurations. 

The UiPath support team assisted our admin team with the setup.

I don't have specific details in regard to ROI. 

The pricing is quite expensive compared to Power Automate.

Clients are charged on a yearly basis. I'm not sure of the exact amount. 

I am a systems integrator.

I'd rate the solution six out of ten. 

I'd recommend the UiPath Academy to new users and I'd recommend the product to other users looking to automate. 

I am a developer, and I use UiPath to extract PDFs for invoices and logistics in the banking industry. 

UiPath can be deployed either on-premises or in the cloud, depending on the customer's requirements.

There are times when the logic is difficult, but the majority of the time, it is easy to build automation using UiPath.

UiPath enables us to implement end-to-end automation, which is essential for our customers. We gather all the requirements from the customer, analyze their feasibility, and proceed to the development phase where we build bots according to the customer's needs. After that, we move on to User Acceptance Testing to ensure the bots meet expectations. Finally, we deploy the automation into production.

UiPath aids in enhancing organizations by cutting down costs and saving time. Without UiPath, a task like collecting and uploading information that typically takes humans around 40 minutes can be completed by the UiPath bot in just ten minutes.

Our customers primarily use UiPath for cost savings.

In addition to saving time, UiPath also eliminates human errors by consistently processing 100 percent of the tasks each time without requiring any human intervention.

UiPath helps reduce our customer's on-premises footprint.

UiPath Academy is excellent for learning about the solution's capabilities and how it works, especially in the beginning. It provides end-to-end courses and certifications for both beginners and advanced users.

UiPath accelerates digital transformation and reduces costs by eliminating the human element. However, this transformation does require IT application support for configurations and security.

UiPath's most valuable feature is its ability to view and extract any data throughout the entire development process in the automation framework.

The document understanding has room for improvement. 

I have been using UiPath for three years.

UiPath is extremely stable and that is why customers ask for the solution.

I rate UiPath's scalability a nine out of ten.

The technical support is good.

Positive

I previously used Microsoft Power Automate. When comparing it with UiPath, one significant difference is that we can use UiPath on a local machine to easily build a process, upload it, and create schedules effortlessly. Microsoft has an advantage in the cloud, but it is not as effective on-premises.

The number of people required for each deployment depends on the complexity of each project. For more complex projects, two to three people are required, and it can take up to three weeks to complete.

Our customers experience a return on investment when using UiPath, owing to the time saved in performing tasks and the improved accuracy compared to manual efforts.

We can start to see value after one month of using UiPath.

There are two versions of UiPath; the first is the free community version, which is limited, and the second is the premium version which requires payment but is recommended for large-scale productions.

UiPath's cost is acceptable.

I would rate UiPath a nine out of ten. UiPath is reliable and accurate.

The maintenance is easy. We only need one person to monitor and maintain UiPath.

I recommend trying the free community version first to ensure that it meets the organization's requirements and then consider upgrading to the premium version in order to handle larger projects.

We use it to automate output from PDFs.

It reduces human time and human error compared to manual processes. It helps a lot in improving business productivity, project productivity, and scalability. It also saves us money.

UiPath is easy to use without any training. Anyone can use it. There is also great customer support. And if you want to learn new things or enhance your skills, you can choose the UiPath Academy training courses.

It is very secure and cheaper and faster.

It needs improvement in terms of optimization. Sometimes the tools slow down when you are working on a huge data set or if the internet connectivity is slow in your area. Otherwise, it works as well as the other tools that are available in the market.

I have been using UiPath for the last three years.

I give the stability a 10 out of 10. It is very stable compared to other solutions.

The scalability is also good, a 10 out of 10.

I have deployed it across different departments and different locations, per the requirements of the various projects I have worked on.

I would give a 10 out of 10 to customer support. If you have any queries you can post them to the community. Last year I was facing some issues related to some processes and I posted queries on the community. I got a response after some time. That was very good for me.

Before UiPath, I tried a related Microsoft tool. 

I did one deployment with the team, but I'm not privy to how deployment works from scratch. But the deployment is of medium difficulty, not very straightforward and not very easy.

I have used UiPath in different types of deployments, depending on the project. Sometimes it's on a private cloud. For example, if it is a project related to deployment on the client side or server, we use the cloud services. If we want to test something on a website or another cloud, then we use the SaaS.

The solution does require some maintenance. The number of people needed depends on the project's size and complexity.

It gives a great ROI. It gives around 25 to 30 percent return. It works well.

The pricing is moderate. It's not that cheap and not very expensive. Every organization can buy or renew a license.

I have used Microsoft Power Automate. I chose UiPath because it is cheaper and has great customer support. There is a huge community of developers, more than for Microsoft Power Automate.

If we're working on a project related to website automation, it requires a minimum of five to 10 people. And if we're working on a small project, there might be a single person or maybe two who work on it. The responsibilities relate to developing, testing, and hosting.

If an engineer wants to learn more about RPA, they should consider this tool first. I always recommend UiPath if you are working as an individual. If you invest X, it will give you 100X.