UiPath Reviews

We automate transactional processes such as sales order creation and PO creation for UiPath automation.

UiPath enables us to implement end-to-end automation. It's a very good tool. It helps us to automate from input processing to output, which is very important for us.

We have been doing automation for the last four or five years, and we were able to achieve efficiency. We were able to reduce our workload and improve employee morale. We were able to eliminate human error, and we were able to improve process efficiency. From the payback standpoint, it took eight to twelve months. That's also because, after the implementation, we take about a month or so to make the solution more stable.

It hasn't helped to reduce our on-premises footprint because we are still doing most of the automation from the on-premises solution. We still rely upon certain ERPs, but it bridges the gap between multiple systems. It plays a huge role in terms of bridging the gap between applications.

It has reduced the challenges that we faced with digital transformation. We were able to achieve a lot through UiPath.

It has definitely reduced human error. We are able to get more mature processes.

It has freed up employees' time.

We mostly run things on ERP, so predominantly, the SAP model is used. Some of the features, such as web-scraping, are also very good in UiPath.

It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation. 

Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition.

We've been using UiPath for the last four to five years.

It's stable.

It's scalable. We plan to increase its usage in the future. We have a centralized CCOE for the management of licenses and monitoring, and we have around four developers. 

From the licensing standpoint, we are still at a very early stage. We have only 40 to 50 bots. We are increasing the number of bots every year, and we will go for additional licenses every year.

We are a part of UiPath's community, but we also used their support for understanding some of the features. I'd rate them an eight out of ten.

Positive

We still have Automation Anywhere. From the capability standpoint, both tools are equally competitive. However, when we go for a thin client application, UiPath is better than Automation Anywhere. Whenever we access an application outside the environment, there is a feature in UiPath called Citrix plugin to be able to capture controls. We see that feature as an advantage.

UiPath has all the features that Automation Anywhere has. There's nothing that Automation Anywhere has but it's not there in UiPath. 

We took two tools as our adoption strategy, so we have Automation Anywhere as well as UiPath. We tried these two tools against some of the functions with various levels of complexity. We did a mapping of certain functions with Automation Anywhere, and we had certain functions with UiPath. We picked up a few processes, mostly the low-hanging fruit, and we were able to quickly implement those processes for process automation. It gave us a lot of confidence.

We started with a very old version. Five years ago, the version was different. We didn't face many challenges. Now, we are doing the migration year by year. It isn't a challenge.

Initially, we took some support from the professional services team, but we did everything in-house. 

Generally, we have two people for each tool. In total, we have four people. They are senior developers.

We have seen an ROI. We are able to get an ROI through better processes. Apart from the infra cost, we have saved around 200K.

The price of both UiPath and Automation Anywhere is high. 

The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price. 

I'm currently not using UiPath Academy, but we have different roles, and people who join our team use UiPath Academy. For example, business analysts who join our team use UiPath Academy to understand all the tool capabilities.

Overall, I'd rate UiPath a nine out of ten.

We use UiPath in the banking industry to help with the loan process. UiPath can check the title and address, and get documents from government and public websites. It can also check UCC scripts and the depth of support before feeding the information into the line of business application for the loan process.

Building automation using UiPath is quite easy.

UiPath enables us to implement end-to-end automation as long as the format is compatible.

Being a part of the UiPath user community is helpful because it provides us with a lot of resources for our internal research. We use the UiPath Academy courses to train our team members when we have new projects or implementations.

UiPath helped us reduce our on-premises footprint. The bots have taken over the repetitive tasks, freeing up our people to focus on other areas.

For some of our digital transformation initiatives, the solution helps reduce costs, but the extent of the savings depends on the licensing costs.

We only require IT application support for some aspects of our digital transformation.

Before UiPath, there was a human error rate of five percent on tasks. With UiPath, the human error rate has been reduced to three percent. UiPath can save people's time anywhere from a few weeks to three months, depending on the complexity of automation.

Document processing is a valuable feature in UiPath. It allows us to process various scanned and PDF documents, extract data from them, and further evaluate the data for business purposes. This could include income tax files that are required for load processing or documents for property inspection reports.

The templates are very useful to us. We reviewed templates for almost 400 similar scenarios where changes are made to two configuration files. These scenarios may be helpful to the customer.

The integration is also good.

UiPath needs to improve its onboarding and operational excellence.

The licensing cost and technical support have room for improvement.

I have been using UiPath for almost five years.

UiPath is stable.

UiPath's scalability depends on how we design the solution. Our clients are medium-sized organizations.

The technical support takes a long time to resolve our tickets. 

Neutral

The initial setup is straightforward. Deployment usually takes a few hours. Configuration can sometimes be challenging because the deployment is across multiple instances of the orchestrator.

We implement UiPath for our clients. Minimal maintenance is only required for complex deployments.

Some of our customers have seen a return on investment within the first eight months, while others have seen it after 15 months.

The UiPath license is expensive.

I give UiPath a nine out of ten.

Based on the complexity of the automation required, I would recommend UiPath.

I use UiPath to automate tasks in our internal HR and finance departments, as well as to dispatch back office requests, close accounts, process insurance claims, and make international money transfers.

Building automation with UiPath is easy. It depends on our level of understanding of the process we want to automate. UiPath offers a wide range of possibilities for automating business processes. For example, we can use UiPath to get input data from files, extract data from databases, or make SQL requests. We can also use UiPath to manipulate applications, perform human actions on the user interface, and introduce back-office processes. Finally, we can use UiPath to distribute the execution of our automation across multiple devices.

UiPath enables us to implement end-to-end automation and orchestrate all processes using the orchestration tool. We can get the inputs for the process and execute the report at the end. We have all kinds of possibilities. For five or six years now, we have been able to automate all the processes that we faced, as long as the inputs are structured and well-structured, and we have a good flow and volume of inputs.

There are numerous advantages to using UiPath. Firstly, it can significantly increase productivity and reduce processing time. Secondly, UiPath enables scalability, allowing processes to be performed around the clock, seven days a week. Additionally, robots can execute processes with consistent quality, minimizing the risk of errors or incidents. Finally, UiPath can help optimize human resources by delegating tasks with low added value to robots, freeing up human resources to focus on tasks that require higher levels of expertise.

The time it takes to bring UiPath to market can range from a few days to several weeks. The return on investment can become apparent within a few weeks or months, depending on the complexity of the process involved.

When we refer to UiPath as a suite, it includes several tools and features that can greatly facilitate the automation process. For instance, we can group some commonly used features into a single library. Additionally, we can segregate the different layers of our development process. These abundant features can help us organize our work on UiPath, ultimately reducing our on-premises footprint.

UiPath Academy is a place where we can ramp up our skills very quickly and become operational as soon as possible.

UiPath's AI features provide a broad range of API applications, such as handling unstructured inputs. This includes non-digital inputs such as paper forms. Additionally, the system can process false inputs that are not well-organized through character recognition. UiPath also offers machine learning to further enhance its functionalities.

UiPath accelerates digital transformation and significantly lowers the associated costs. The impact is significant as it enables the deployment of production environments in just a few weeks. Additionally, RPA users can collaborate over the weekend to automate applications starting from the human interface. This allows us to automate more processes effectively. Other tools may require access to top-up bases or the use of Unix or scripts, but with RPA, we can automate a wide range of features based solely on the user interface component.

There were no expansive or complex application upgrades or IT application support required.

UiPath helped to decrease human error. By developing autonomous processes and thoroughly testing them, we ensure consistent and reliable execution, which guarantees high-quality results for our customers. Compared to human execution, global execution by robots is both more accurate and quicker.

UiPath saved us around 17 percent of our time.

UiPath helps to save costs in several ways, such as reducing the time required for execution. The main difference between manual and automatic processes is the ability to have UiPath execute tasks on our behalf, based on pre-defined reports. Unlike humans, who typically work from eight o'clock in the morning until six o'clock in the evening, UiPath can work all day, even on weekends. This can result in cost savings of up to 60 percent.

The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots.  Additionally, the ability to integrate the OCR components is valuable. We use this feature for one of our banks in Africa. These are the most valuable features that we cannot find with other tools.

The pricing has room for improvement.

I would appreciate UiPath's assistance in simplifying our process of easily and quickly capturing our customers' business requirements within our framework.

I have been using UiPath for almost seven years.

UiPath is stable.

UiPath is scalable.

UiPath's technical support is reactive.

Positive

The initial setup is complex, and obtaining a license for training poses a challenge. As a result, an experienced person is necessary to complete the deployment. Our deployment required two people.

The deployment can take one to two days for an experienced person, but for an inexperienced person, it may take up to three weeks.

The implementation was completed in-house.

The return on investment is based on the complexity of the process that is being automated.

The cost of UiPath is higher in Africa than in Europe and Asia due to differences in salary levels. As a result, the number of customers who are able to use UiPath is limited.

We pay for additional components to include features, in addition to the licensing fees.

We utilized Selenium Test Automation for tests and conducted an evaluation. However, it did not fully meet our business requirements, so we selected UiPath.

I give UiPath a seven out of ten.

Due to the quantity of customer input, the success of automating tasks is not solely dependent on the capabilities of UiPath tools. The quality of the paper scan, document quality, and resolution are also crucial factors that can positively or negatively impact the possibility of a wide range of automation. Therefore, the success of automation is highly reliant on the quality of the source inputs, in addition to UiPath's capabilities.

Our implementation strategy involves beginning with the proof of concept and then separating processes before moving on to scaling the API.

I would recommend UiPath for large enterprise companies, as the cost of the solution may be prohibitive for smaller organizations.

I recommend that anyone assessing UiPath should first create a clear automation roadmap. This will enable them to address questions related to optimization, implementation, and development.

I've used UiPath in multiple industries, including medical, banking, retail, etc. It's a good platform for RPA.

UiPath saves employee time while increasing productivity. It can potentially cut the work of some tech employees in half. I don't have precise numbers, but it also cuts the cost of each process by about 50 percent. UiPath has helped our customers minimize their on-premises footprint, which is essential. UiPath facilitated my clients' digital transformation without expensive or complex upgrades or additional IT application support. It also helped reduce human error. 

The UiPath Academy helped me learn how to develop processes. The main benefit was learning how to build robots and handle various exception cases, like business and application exceptions. 

I like the user interface. I'm using Cloud Orchestrator and UiPath X. It's a platform for customizing and building automated processes. UiPath is the easiest RPA platform to use. It's more accessible than other RPA platforms like Automation Anywhere, Microsoft Power Automate, and Blue Prism. Almost all of the processes are end-to-end.

The UiPath community is a valuable resource. I use the forum almost daily to ask various questions. I get most of my answers from the forum and the Discord server. It's a massive community.

Some features are limited for Orchestrator. For example, the AI features could be more flexible and easily accessible. Every time I want to use some new features, we have to do a deep dive into this technology.

I have used UiPath for more than three years.

In the past three years, UiPath has been highly stable even though the environment has changed frequently.

UiPath is easy to scale. 

I rate UiPath's support a 10 out of 10. They helped me resolve a problem with mobile automation quickly.

Positive

UiPath is the best platform for me, but Automation Anywhere is the second-easiest platform for deployment. 

UiPath is easy to set up. It requires some maintenance after deployment, but one person is enough to handle it. It depends on the complexity and the number of processes. Complex cases may require two or more. 

Customers see an ROI from UiPath in about six months. 

I rate UiPath a 10 out of 10. I recommend UiPath. It's an excellent way to get started with RPA.

We have quite a few use cases, and a few big ones are creating purchase orders, reviewing invoice PDFs and extracting information from them, and creating customer orders from forms that are emailed in.

UiPath Orchestrator is a valuable feature for us. We started with all attended bots without Orchestrator, on-premises, or on the cloud. It was almost like a very low-cost way to prove that we needed this technology and that we could use it. So, for our first year, we did that. For the second year, we got Orchestrator, and it gave us the ability to utilize the bots more effectively. I thought we were going to have more attended bots, and we didn't because the process owners wanted things to happen in the background and wanted to be able to schedule them. Being able to do that and not have to have someone worry about triggering the bot or babysitting the computer while the bot runs, etc. have been the biggest game-changers for us.

The biggest benefit we've seen from using UiPath is time savings. Since June, when our fiscal year started, we've saved 8,000 hours so far. We're measuring everything in terms of hours saved, mainly because that's where we see the most benefit. I haven't really seen a big cost reduction, like replacing people with automation. Our teams are pretty slim right now.

A lot of the time what we found was that people were working extraordinarily long days. Now, they're actually able to do their job because they don't have all these other things that they had to take care of before. With some of our use cases in customer service, we've been able to avoid costs by not having to hire temporary staff. This is because a lot of the transactions that they would've taken care of are now done by the bots. They are doing it faster and more accurately. We have automated 36 processes so far. We have three attended, but most of our processes are unattended.

The biggest value of the UiPath Academy courses has been the ability to point new citizen developers to it. They are self-guided and require very little oversight from the team, so it provides the ability to grow a citizen development community with very little time from our team. The UiPath Academy is also useful for onboarding new team members; you can point them to some of the basic courses and have them get an idea of what RPA is all about, what we have, Orchestrator, etc.

UiPath Insights needs improvement. It's been almost five months since we got it, and I'm yet to see a business impact dashboard, which was the selling point.

Trying to get Insights support has been really tricky. The documentation that's out there is not detailed enough, and it doesn't really tell you how to make it happen. I've paid for a product for five months that I still can't present to my senior leadership.

I've been using UiPath for about two and a half years.

The stability is good overall, and we haven't really had any issues. We do have certain processes, especially with certain systems, that are very finicky, and we have to go back and keep updating. I don't know how much of it is UiPath versus just the nature of automation.

We got premium support, but getting the attention of the person that is dedicated to our account has been really hard. It shouldn't be that hard, especially not when we're paying $12,000 a year for it.

We've also had a lot of issues with Insights. When we get to the right person, it's helpful and easy, but getting to the right person is way too complicated, especially considering that we're paying for premium support.

So, I would give technical support a rating of seven on a scale from one to ten.

Neutral

We went with UiPath because they are a leader in the robotics industry.

The initial deployment was complex. We started with all attended, and transitioning from attended to orchestrated was not easy. Nobody understood that we had been operating robots without any orchestration, so whenever we talked to UiPath, they would tell us to get our on-premises Orchestrator and migrate it to the cloud even though we didn't have an on-premises Orchestrator. They should've already known that because they had all the details. It wasn't straightforward, but we did it.

Transitioning to Orchestrator in the cloud, probably, took us three months. 
We had to recreate workflows because the workflows were attended to.

We did it ourselves.

I talked to the CIO of a medical company, and they had implemented Automation Anywhere. They had a good experience with it, and it was good for their use cases. However, their use cases were very different from ours. So, I talked to some of our partners, and one of our partners had a relationship with a UiPath partner, so we did the proof of concept with UiPath. It worked, and so we just went from there.

Understand what your goals are with RPA, and make sure that UiPath is the right vehicle for it.

Overall, on a scale from one to ten, I would rate UiPath at nine.

Our use case for this solution is for hosting and deployment purposes of web applications.

We are using the latest version.

UiPath is a good solution for automation. Our time management has improved by using the UiPath solution. On a monthly basis, it reduces one week of a developer's time.

It helps reduce human error. 99% of errors can be avoided by using this solution.

It has a very good, user-friendly user interface. This is its best feature - it is very easy to use. There is not much complexity when using it. For the beginners, this is also good.

For building automations, we can use a task manager because we also have job management or support in the development phase. We can apply first-in, first-out with work in UiPath.

For the automation, we do not require anything to be manual. We only need to set up the configuration. UiPath follows the instructions given by the developer or engineer. It automatically follows the instructions from end-to-end given in a set of files. 

The unattended automation helps improve our time management.

We are using the solution's AI functionality, which helps us automate more things. Now, nothing is complex. We just need to drag and drop things to create a flow. Everything is done automatically by the automation. It reduces our effort on these types of things.

They could make the solution better by improving the latency.

The community can be increased and enhanced. That way, if we are facing an issue and need an easy solution, we can then use the community.

I have been using it for a year.

It is capable of doing various tasks at the same time.

We have not experienced any downtime or issues.

It is scalable. We can add any number of users. This is the most scalable solution that we are using.

The technical support is good. I would rate them as eight out of 10.

We would like them to increase the community. That way, if we need 24/7 tech support due to an error or issue, we can resolve it as soon as possible.

Positive

We did not previously use another solution.

The deployment was neither straightforward nor complex. Some skills are required, i.e., basic courses are required for a developer or engineer using this solution. For a person who has hands-on experience with it, the deployment will be simple for them.

The AI functionality saves time and reduces the number of errors. It also reduces our costs in terms of human resources. It has reduced our costs by thousands of dollars.

We have a team who decides the software that we use. They chose UiPath because it was better than the other competitors. They conclude that UiPath was the best one, which is why we use it.

I would rate UiPath as nine out of 10.

My experience in using UiPath, in general, is in developing traditional bots, assisted bots. There are the typical mundane applications that we're trying to remove in order to add value to customers. 

The solution is used for extracting information from documents and consolidating data, maybe from various Excel sheets. I've used applications, such as PDF, Tableau, and a number of different entities as well. It varies.

I haven't really followed up so much in-depth, however, I know that a lot of the end-users that I've worked with and talked to, that have removed some of the processes, think it’s great. I've got many more strategic types of tasks to do. The one thing users look forward to when they come to work is when something’s been removed from their plate, one piece at a time.

Collectively, I find the UiPath features really complement each other. If you have one tool or another resource available, you're really able to get it into a solution.

They've implemented their stuff very well, considering how fast they've come up with new tools. Usually, it’s a messy situation, however, with UiPath, I've not found that to be the case. It's pretty impressive, the rate at which new tools are released and how well they're thought out, and how usable they are.

From an employee morale perspective, the company is getting positive feedback.

We’ve seen some reduction in human errors and time savings. Depending on what it is, your time savings could be two to three to ten times more in terms of time saved. It’s easy, too. Error reduction is absolutely almost down to nothing.

In terms of cost savings, some of this was done pretty casually, so the numbers are maybe not official. We’ve got 20 data samples, and we're timing it exactly. However, when it comes to time savings, there's always been a very significant amount.

When it comes to ease of use, some of the tools they're providing are in discovery or task capture. You can go out and send this off to somebody and it's pretty self-explanatory in a half hour. Prior to that, people might be using different steps with built-in Windows pieces, which is horrible for capturing automation. If all you have is a hammer, everything looks like a nail. Therefore, adding in this ability to annotate the screenshots with ease, that alone in the development process helps significantly. I'm really liking the discovery tools that complement the product.

All these discovery tools are making building automation easier, from an analyst perspective. It removes the wheat from the chaff and narrows things down, and you begin to see what you need. By clicking on different elements, you can see where they can annotate. It saves a lot of back and forth and time. Not only does the subject matter expert not have to spend time away from their work, you're also not going back and forth and trying to clarify items any longer. It makes things more compact and it’s easier to get to the end goal.

I completely trained on my own as a developer with the UiPath Academy. I was able to do it for free. It's the only onboarding I received. I had nobody else to go to, except for the videos and the forums.

The greatest value of UiPath Academy is that it is free. Now, it’s completely about motivation, and not cost-prohibitive. You just need to be motivated to learn and you can jump in. You don’t have to spend something like $800 and have maybe a company sponsoring you to get started.

People, in their careers, can become relevant again. If they are in a dying industry or disrupted industry, they can get into something that's growing rapidly. If you have a computer, and a decent internet connection, you can have a new career in a fairly short amount of time.

The forum's a great place, however, for a new person, it was better some years ago. It's grown too fast, and it's not that nimble. Previously, if you asked questions, the response time was quicker.

Since I've learned UiPath, there's so many more people rushing and getting into it. With the demand for RPA jobs, the ratio of expertise to novices is very, very low. Before you had a small community and you had a lot of experts and just a few new people trickling in at a time. The influx of new people, it's just growing factor by factor. Where previously there was one person that only had a few questions to answer, now maybe that ratio is now 20 or 30 people. You're not going to get the answers that you need as fast. Luckily, the quality of the Academy is so good, if you look around, you can eventually figure things out.

The issue is that, with so many people, a lot of questions are getting asked before anyone even looks to see if an answer is already there. It tends to make it harder to find relevant, real questions that need to be answered. There are people who are not doing the due diligence and looking at the tags and spending a little extra time before throwing the question out. It makes that part hard to manage.

With people that have already been up-skilled, or already been skilled in the past, UiPath needs to find a way to send some sort of notification to them when items update or change. They need to send out a message to experienced developers to say: “Hey, look at this and push it out."

If you're not going to the Academy and looking for something new, there needs to be some sort of way to say: “Hey, you've been certified. You haven't been in this course. You should look at these things.” I started looking at the Academy and found new elements. When I mentioned something, like, "What's that?" the new guys were aware due to the fact that it was in the Academy from when they started and was not there when I finished.

Basically, just having some sort of mechanism for spreading awareness to existing developers, or pushing something out to them, maybe even through the interface, would be helpful. Whether it’s a little highlight or a little icon to alert users to “hey, here’s something new, something pushed out.” And it’s not just something where you have to go in and read some boring five or six pages of notes, to know that this thing is there. It needs to be visual.

I started using UiPath, which started with training, in the fourth quarter of 2018.

It's a very stable product. I haven't had any issues. If I found or thought something was unstable or something, it usually ended up being me, or an operator error.

I've seen UiPath scaled. Personally, I haven't had issues one way or the other, however, I've heard good things. That said, I can't speak too much on it from the perspective of personal experience.

I have had some interaction. They had a pretty good SLA, in terms of response time. Of course, that has nothing to do with actual solution time. That said, what I remember with everything was that nothing stood out. Usually, you remember some anger or something. I didn't have anything like that.

I'm certified in Automation Anywhere as well. Right now, Automation Anywhere always has two products out, in the sense of getting ready to move into their A360 with the newer product. They're just trying to get that product to maturity. Right now, we have different deployments. Automation Anywhere is cloud-native. 

While they're both RPA, they each have I think a different niche, depending on what the customer needs. 

As a developer, the learning curve in version 11, the prior version, had an easier learning curve compared to UiPath. Automation Anywhere has an edge, in terms of ease of learning for business users and citizen developers.

360 has made the learning curve harder. It's going to add more features, more flexibility. And with that comes a learning curve. Still, the learning curve might be a little easier. 

My deployment experience was not just through UiPath. If anything, I'm pretty agnostic to any platform. I was an analyst, and I was involved with, in general, putting items into production, and going back and forth with developers, and seeing if there were any issues or problems.

I've talked to other developers, and I haven't heard of any particular issues or problems, with UiPath, or anything that was more than just human error or an oversight.

If you're smart about it, you understand what your needs are, you can get an ROI out of it without having to go get the full-blown solution. You don't want to drop $20,000 on an orchestrator unnecessarily. You can ease into it, into adoption, without dropping a lot of money. Maybe some attendant bots, and an unattended locally on a large scale, in a small area.

If you do that and start easy, you'll get a return on investment. Eventually, when we start scaling, we'll pay for the orchestrator. You'll need that when you start getting a lot of bots, and it becomes like herding cats. It gets crazy. That's what you need an orchestrator for. While you can avoid a cost at a certain point, you're probably getting diminishing returns, and then it's going to be more costly to manage something all over the place. It's best to start small and then add on. 

We haven’t been using an orchestrator. It’s a bit like having your hands tied behind your back, as you're not using some of the features that are available with that. However, it still provides these workarounds. You are able to still do some really robust work. It's been great.

We are using, more or less, the more recent versions of the solution.

Before starting with UiPath, a company needs an understanding of the culture at their company. You need to ask if your employees are resistant to change. Certain companies where people are entrenched in their ways, or scared of bots taking their job will be worried. A company needs to lean in and give them an understanding of expectations and pay attention to them before starting. Just pushing it might throw people off.

The personalities of people are the biggest factor. I used to come from a lean Six Sigma background. When companies bring in these Six Sigma programs, it's the same thing - resistance. People say “oh, you're the job cutter.”

People throw that out as automation, and I say, "Hey, people have been automating since steam engines. It's been consistent. It's just the face has changed a little bit. It finally hopped back onto computers. However, automation has been nonstop." 

You just have to realign and adjust yourself. You can’t be resistant to change. Change could be a good thing. Not all things are, however, workers need to be rational and think about it. If your company doesn't move faster, adapt quicker, then your company's going to go away, and everyone will be gone. It’s competitive. That's sports. That's business.

Overall, from what I've used, and what I've touched, and some of the things I've seen without actually putting my hands on it, I'd give UiPath a nine out of ten.

I'm just not the type to give out tens so freely. I haven't gone deep and wide enough to touch everything. From what I've seen before, if you span that out overall, I'd probably put them up in the nine range, personally.

We are on-prem within the insurance industry. Our use cases are in auto reports and micro use cases within that.

The biggest benefit we see from UiPath is the overall platform. It's not only the functionalities. As we started tying that all together in the platform view, with the orchestration forms and the workflow function, it'll be key, because it's been around in the industry for 20 years, but hasn't been tied to everything. 

It saves us costs but that's only one part of it. We are looking at it in terms of employee centricity, customer centricity, reducing the risk, and improving the accuracy. There's a multitude of factors that we are looking at.

We have seen a reduction in human error using UiPath. We are an audit firm at heart. We do a lot of audit and tax work, which is all related. Within use cases in those spaces, we see a change in terms of accuracy. It eliminates manual errors. Instead of just looking at 20% or 30% of the big picture, you can look at 100 of it because it's automated. 

The most valuable feature is the fluidity of the products. When I want to use RPA, I can use RPA. When I want to do process mining, I can do process mining. Those are the two top that I typically use it for. 

Building automations is easy. It's drag and drop. If you are a developer and want the full functionality, you can actually dive into it at a little bit more of an API level.

We use the Academy. I am the training and certification lead for our UI group of 200 practitioners. It's probably the only group in your partner community that's 100% certified. We are tied in into your training and certification piece and we are using and reusing the licenses to make sure that we are pushing out the updates from the platform through the training store.

Our training and certification programs are still gaining maturity. We recently signed the USN Certification with UiPath, which gives us access to brochures and AP credits. It makes it a little bit more formal because the process was there, but it was very informal. We were exchanging emails, but now it's tied together with the workflow. It's getting there. 

The breadth of the courses is the most valuable aspect of the Academy. This is my third year doing this. There has been an increase in courses being offered. 

The path forward is probably to tie this all together in a platform and look at the workflow automation. At this point, we are doing snapshot automation, point solution, and staff automations. The term RPA itself is a misnomer, it never was a robotic process, it was robotic task automation. We are automating tasks and the way to get away from that is to look at process level automation end-to-end. That won't be done with RPA tools, it has to be with the workflow tools. How do we tie in and how do we tie into, either the orchestration function or decisioning functions? They will tie into a broader transformation initiative. It'll be dual-edged.

I have been using UiPath for two years. 

The stability has improved in the last two years. As they push more functionality on that and go more cloud-centric, I think it will be much more stable. We just got through an issue yesterday, but it was resolved quickly. We knew what to do. We could figure out the root cause. 

Scalability has come a long way. UiPath is probably the leader in this, but as we look at broader solutions and a process-centric automation suite, we also have a long way to go forward. We are at a midpoint in the journey. It's on UiPath and the department of community to try to hook that together.

UiPath is our biggest alliance in the automation side for my company and the plan is to increase the usage. There's a commitment from the very top on both sides. We have stepped away from past automation and stepped into the broader use of it and the transformation journey. There have been micro transformation journeys in all sectors, whether it's financial services or outside of that and commercial, national accounts, and the public sector. That's how we're looking to scale and become even bigger in the next few years.

We use Automation Anywhere, Blue Prism, and Pega Robotic Process. Some of it is just down to the differences between what the tools offer. I've used all four of them.

Each solution has its pros, but in terms of speed to market, and improving the quality, the partner network, the product suite, and the product roadmap itself, UiPath is a few years ahead of the rest. That's reflected in the analyst reports.

UiPath is something that people can dive into. My advice would be to take a few courses, everything is available online. It really comes down to people's aptitude and whether they want to get into this. I don't think it's very difficult.

I would rate it a seven out of ten. Purely because there is always room for improvement, but it's on the right track. Product roadmaps and positioning are in the right space.