What is our primary use case?
It's typically used for our interactions with our software engineers, especially when we are configuring or assigning resources to them. It is the way we get the virtual machine to be right-sized. They usually ask for more resources than they need and with this tool I can manage the resources.
How has it helped my organization?
There was a system with a Docker cluster that was having really bad issues. A server would go down and the machine would move to another server, in this case a virtual machine, bringing down the whole cluster. Thanks to vROps I was able to closely check the resource usage to spread the load, so instead of having three servers we moved to a more stable solution using eight servers.
vROps has helped to decrease overall downtime by about 20 percent.
In addition, we work here with a five-year budget and we need to have a really good forecast to design solutions because those solutions must last for five years. It's not easy to increase the resources of a solution in the middle of this five-year cycle. So vROps helps a lot in seeing how the load is increasing over time. In that way, I can forecast for more than a two-year period and do so for five years, at least.
What is most valuable?
The most valuable feature is the ability to check the right-sizing of a machine because that way I can assign the real resources that are needed.
It's also user-friendly. One of the things that I really like are the ready-to-use dashboards. You can get them from a dashboard marketplace where dashboards are contributed by other people. You can use them in your facility without any problem, and some of them are really useful.
The solution also provides proactive monitoring. It's good to have a baseline of how the machine is normally working. After that you can check if it has gone beyond this baseline. If something goes away from this baseline, it usually means you have a problem and you need to fix it.
What needs improvement?
There is room for improvement when it comes to the integration with Active Directory. Sometimes I need to log in to the application using my Active Directory account, instead of using the regular admin for vRealize Operations. If I want to deploy this tool to more users, I need that.
For how long have I used the solution?
I used vROps a lot about two years ago and I started with it again about two months ago. I'm the person who designed the whole VMware solution at ALMA Observatory and I support all of it and administer the VMware platform, among other things.
What do I think about the stability of the solution?
It's quite a stable solution. I have never had a problem with the solution. Every time I want to see something or check something, it's always there.
How are customer service and technical support?
I have not needed to call VMware for technical support for this solution.
Which solution did I use previously and why did I switch?
We did not have a previous solution. We only used the typical solution in vCenter for checking performance.
I wouldn't say that vROps replaced a lot of other tools but that's because there aren't too many products that are similar to vROps.
How was the initial setup?
We were already customers for vROps, but at first we were not using a lot. Then we needed to do an upgrade and it was not an easy path to follow. But in terms of the setup and configuration, it was straightforward and much better than the old versions. The last version I used was v4 and, compared to that, it was completely easy.
The deployment, even though I was doing other stuff, took one or two days.
What was our ROI?
I don't think the solution saves us money, but with it I can better say how the money is spent.
We provide services to our scientists. I can say, "I will provide you with 20 virtual machines, 20 TB of disk, bandwidth, and I know it costs X. The biggest impact is the way I can see where the resources are that we are using. That makes it worth the cost.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little bit expensive.
Licensing is an issue because there are always changes, and by that I mean cost increases. And that's not only for vROps but for VMware, vSphere, and all the products that are involved.
Which other solutions did I evaluate?
I used Turbonomic a long time ago, but only as a test.
What other advice do I have?
The implementation is easy. You just need to assign resources to install all the virtual machine requirements, but the process is straightforward. My biggest advice is to check the dashboard marketplace because you can find dashboards that are useful to you too. The dashboards are produced by the community. They are free, although some of them need container packs that you need to pay for, or you may need a licensee to use some of them.
Disclosure: I am a real user, and this review is based on my own experience and opinions.