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ServiceNow IT Operations Management vs VMware Aria Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Users quickly achieved ROI with IBM Turbonomic by optimizing resources, reducing costs, and improving performance and efficiency.
Sentiment score
7.4
ServiceNow IT Operations Management enhances efficiency, accelerating workflows and visibility, with ROI realized between three to 24 months.
Sentiment score
7.3
VMware Aria Operations boosts efficiency by optimizing resources, reducing costs, minimizing downtime, and increasing virtual machine performance.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is praised for prompt, knowledgeable support and efficient issue resolution, maintaining high overall satisfaction.
Sentiment score
6.3
ServiceNow IT Operations Management's support has swift response times but inconsistent quality, needing improved processes and communication.
Sentiment score
6.7
VMware Aria Operations' support is knowledgeable but inconsistent, with delays and mixed feedback, especially after Broadcom's acquisition.
The response time of technical support could be improved.
They remain in the top 25% of vendors.
I rate the customer service and support for VMware very highly, at nine out of ten.
 

Scalability Issues

Sentiment score
6.9
IBM Turbonomic scales effectively, managing large environments and thousands of virtual machines with flexible licensing and strong support.
Sentiment score
7.6
ServiceNow IT Operations Management offers scalable and integrative solutions ideal for enterprises, despite potential complexity and high licensing costs.
Sentiment score
7.4
VMware Aria Operations efficiently scales in small to large environments, offering seamless expansion with minimal performance issues.
ServiceNow ITOM scales very well to small and medium businesses.
I consider VMware Aria Operations to be very scalable, earning a high rating of nine out of ten.
I find VMware Aria Operations to be quite scalable for my needs.
 

Stability Issues

Sentiment score
7.4
IBM Turbonomic is highly stable, with minor issues quickly resolved, maintaining strong performance and reliable recovery from disruptions.
Sentiment score
7.8
ServiceNow IT Operations Management offers high reliability and stability, despite potential network issues and challenges in larger deployments.
Sentiment score
7.8
VMware Aria Operations is reliable and efficient, though some users face minor issues during upgrades and improper sizing.
The solution is not very stable.
I find the stability of VMware Aria Operations to be impressive, rated as a stable nine out of ten.
 

Room For Improvement

IBM Turbonomic needs an updated user interface, enhanced reporting, better documentation, and improved integration with third-party tools.
ServiceNow ITOM users find it costly, with concerns on integration, features, scalability, customization, setup complexity, and licensing.
VMware Aria Operations needs better reporting, integration, usability, support, documentation, alerting, analytics, stability, cost efficiency, and resource optimization.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
Stability is a significant area that needs improvement as I experience frequent disconnections and interruptions in data collection.
One area that needs improvement is the solution's connectivity and integration with other products, such as IBM and Huawei servers and storage.
 

Setup Cost

IBM Turbonomic offers flexible, cost-effective pricing, with significant savings over additional VMware hosts; negotiate for tailored deals.
ServiceNow IT Operations Management is perceived as costly but valued for its comprehensive features, often requiring negotiation for discounts.
VMware Aria Operations offers flexible licensing, but high costs pose challenges, with bundled purchases often reducing expenses.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
This makes the cost complex to determine individually.
The pricing and cost of VMware Aria Operations increased significantly after Broadcom acquired VMware.
 

Valuable Features

IBM Turbonomic enhances IT efficiency through automation, resource optimization, workload management, integration, and efficient cost-performance balance.
ServiceNow IT Operations Management excels in integration, automation, and cost reduction, offering intuitive navigation and robust IT support.
VMware Aria Operations excels in dynamic monitoring, analytics, integration, proactive issue detection, and efficient resource management for infrastructure.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
It allows me to perform deep monitoring and logging of the entire environment, providing a quick alarm and warning system through email.
The valuable features of VMware Aria Operations include the single pane of glass for all my environments, which allows a deep dive into the metrics.
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (4th)
VMware Aria Operations
Ranking in Cloud Management
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
373
Ranking in other categories
Virtualization Management Tools (1st)
 

Mindshare comparison

As of January 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.0%, down from 6.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.6% compared to the previous year. The mindshare of VMware Aria Operations is 8.8%, down from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Gaurav Amar - PeerSpot reviewer
Enabled us to cut the cost of resources and manage our infrastructure with a smaller team
There's a feature known as Smart Alerts in vRealize Operations, which I have found to be useful if there's anything going wrong in the infrastructure. What usually happens is that you get so many alerts that you become confused. Smart Alerts give you visibility into your infrastructure and also recommend how to fix the situation. That's a feature which I'm really a fan of. Control, from the compliance perspective, is also helpful because we are a PCI DSS-certified company. It keeps us in compliance so that all of our servers and other things are not breaching any of the baseline protocols and baseline policies which we have laid down for the company. That's another thing which I like about the VMware vROps.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
8%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
12%
Energy/Utilities Company
7%
Financial Services Firm
16%
Computer Software Company
16%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything y...
Is VMware Aria Operations a user friendly solution?
In terms of user-friendliness, VMware Aria Operations is one of the best solutions out there. It is not overly compl...
What is the most useful new feature of VMware Aria Operations?
For me, the alerts features are the most unique part of this product, no matter the current name it uses. When they i...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
VMware vRealize Operations (vROps), vCenter Operations Manager, VCOPS, vRealize Operations
 

Learn More

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Interactive Demo

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Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
Science Applications International Corporation, Tribune Media, Heartland Payment Systems, Telkom Indonesia, Columbia Sportswear, iGATE, CSS Corp, Angel Broking, Adira Finance, Hipskind, Beiersdorf Shared Services, Innovate Mas Indonesia, Adobe, Cleveland Clinic Abu Dhabi , Join Experience S.A, Borusan Holdings, Department of Transport - Abu Dhabi
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Aria Operations and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.