We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"ServiceNow IT Operations Management is a stable product."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It is flexible. You can tune it, more or less, as you want."
"Their technical support is good. We haven't had too much use for them."
"It gives us a single pane of glass to look at whenever we're trying to troubleshoot issues, so we can go to one place as opposed to multiple places."
"The visibility it provides from apps to infrastructure and across multiple clouds is also great because it's a tool that aggregates a lot of data, both on-premises and in the cloud. It aggregates everything in one tool, which helps you to analyze the performance and the capacity of the infrastructure."
"It gives us visibility into the virtual infrastructure, and even the physical infrastructure, and into the workloads running. We have visibility even at the level of the appliance services. We can monitor everything. We can also create dependency reports, so if a service is down, it will not impact things. It gives us those dependencies brilliantly."
"The performance for monitoring the VM is very good. Additionally, the solution is flexible."
"We like the analytics that it does. We can rightsize VMs and look for zombie VMs that are consuming resources but aren't really being used... Predictive DRS has been a great value-added feature for us as well."
"The dashboards are really good. They give you a glimpse of what is really going on in your virtualized environment. The ability to create customized dashboards based on your needs is also great."
"The most valuable feature is performance monitoring. It's much easier to show problems to users. If someone comes and says, “My server is slow,” I can show them exactly what's happening with the server over time and at that exact moment as well."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"If you are new to using the solution, you will find the setup complex."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"I want vROps to have wider compatibility with older hardware. In this country, many companies have older hardware, so sometimes we can't support all the newest features."
"I'd like to see more out-of-the-box dashboards and less customizing of the environment. The interface could be more streamlined. There are still a lot of old dashboards versus the new UI dashboards."
"It requires a lot of knowledge to manage. For example, if you are collecting a lot of data for analysis, the virtual appliance drive spaces can fill up. In this case, you need engineers who know how to expand those spaces."
"It could be a little bit quicker to drill into."
"On a specific version, it has been stable. But the whole point of the tool is historical data and, twice now, we have lost all of our historical data, as we've tried to move to the next version of the tool. That really removes a lot of the functionality that we've purchased the tool for."
"Certificate Management should be simplified for non-technical staff members."
"I haven't had to use technical support for this version but I have had to use them in the past with other versions. There have been some challenges with them. It's hard to get through to the right person and resolving issues in previous versions was hard."
"They should have more automation features for database management."
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ServiceNow IT Operations Management is ranked 10th in Cloud Management with 35 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Red Hat Ansible Automation Platform. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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