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it_user509097 - PeerSpot reviewer
Enterprise Desktop Engineer at Christian Broadcasting Network
Vendor
I can drill down and figure out exactly where CPU and memory contention might be.

What is most valuable?

The most valuable feature is the ability to drill down and figure out exactly where CPU and memory contention could possibly be.

How has it helped my organization?

It helps with troubleshooting and figuring out where an issue actually could be, which helps us pinpoint what the issue might actually be.

What needs improvement?

I would like to see some ability for automatic mitigation or scripting. If we see an issue, I’d like to have automatic remediation for it, or be able to do a one-click or one-touch to remediate some issues that we see.

What do I think about the stability of the solution?

Stability is good.

Buyer's Guide
VMware Aria Operations
October 2024
Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We're currently using vCOPS in our VDI environment. I guess we're just showcasing both of them at the same time to figure out weaknesses and issues. vROps is doing better than vCOps, I guess, with the ability to drill down and figure out granular issues.

When selecting a vendor like VMware, my most important criteria is stability, the length of time they've been around, as well who their current customers are.

What other advice do I have?

Demo it out first before you buy it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
VMwareLe6f62 - PeerSpot reviewer
Executive Title Business Development at a tech services company with 11-50 employees
Real User
Enables us to automate redundant tasks, it's like having extra people on hand
Pros and Cons
  • "I rated this solution an eight because it's intuitive and easy to use. The features that it'll bring us are tremendous"

    What is our primary use case?

    Our primary use case is to automate redundant tasks. We're limited to two guys, so automation is beneficial. We'd eventually like an implementation of ServiceNow later down the road.

    What is most valuable?

    The most valuable features for us would be the automation of the redundant tasks. The implementation of ServiceNow is huge for us as we are essentially a cloud provider to the campus. It'll allow us to automate a lot of tasks that constituents need done.

    I have found it to be intuitive and user-friendly. From what I've used it, it's been easy.

    What needs improvement?

    ServiceNow implementation is rough. 

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    Stability so far has been good.

    What do I think about the scalability of the solution?

    Scalability is one of the reasons we really like this solution. It's very good and it scales great. 

    What other advice do I have?

    I rated this solution an eight because it's intuitive and easy to use. The features that it'll bring us are tremendous. It's going to be like having extra people on hand. Automation is a powerful tool that we're looking to use that'll make everything a lot easier. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Buyer's Guide
    VMware Aria Operations
    October 2024
    Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    816,406 professionals have used our research since 2012.
    SystemsA9de7 - PeerSpot reviewer
    Systems Administrator at a healthcare company with 10,001+ employees
    Real User
    Alerts about our environment are key for us though a focus on vSAN performance, dashboards, would help

    What is most valuable?

    The most valuable features are the alerts about the environment because that way, if we have a server that goes down, a cluster we know about, or if there's a performance issue, we'll be alerted about it.

    How has it helped my organization?

    If we have one server in a cluster that went down or if we lost a network adapter, we would be able to know.

    What needs improvement?

    Anything that is more helpful to vSAN performance, such as dashboards.

    What do I think about the stability of the solution?

    Stability's good, stays up and running all the time.

    What do I think about the scalability of the solution?

    I haven't really needed to scale, we have small companies.

    How are customer service and technical support?

    I haven't been too impressed. There seems to be a lot of running around or not hearing back.

    Which solution did I use previously and why did I switch?

    Our VMware salesperson recommended it.

    How was the initial setup?

    Somewhere in the middle of straightforward and complex. I remember setting it up and dashboards would have empty data, and I'd have to do Google searches to figure out how to fix it.

    What other advice do I have?

    Most important when selecting a vendor are support and performance.

    It's a great product if you can get it to work properly and function according to your needs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user730206 - PeerSpot reviewer
    Technical Team Lead at a consultancy with 1,001-5,000 employees
    Consultant
    Helps to utilize our resources by evaluating machine performance, but initial setup was complex

    What is most valuable?

    We use vROps a lot to do trouble shooting, especially in terms of performance. Also, it helps to utilize our resources, because we can help if the machine is oversized or if it's undersized.

    How has it helped my organization?

    We've gone from having no insight (into the type of resources which we're using) to a lot of insight. This provides a lot of different reports as to how to keep our business running efficiently.

    What needs improvement?

    Possibility getting the additional features onto physical boxes in the next release.

    What do I think about the stability of the solution?

    It's stable. It doesn't crash.

    What do I think about the scalability of the solution?

    We like the scalability of the product so far.

    How are customer service and technical support?

    We're using another professional services group for this.

    Which solution did I use previously and why did I switch?

    We invested in this solution because them management team asked, "Why are you spending this much money on hardware when you're not using it?"

    How was the initial setup?

    I was involved in the initial setup. It was complex.

    We have 11 different pieces of the VMR environment. We had to go through and upgrade them all getting everything done in the right order.

    What other advice do I have?

    The product is useful and it helps, especially going into a conversation with other IT staff and management.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user746694 - PeerSpot reviewer
    Systems Engineer at a financial services firm with 1,001-5,000 employees
    Video Review
    Vendor
    Simple to deploy and helps us look at performance statistics for our environment
    Pros and Cons
    • "It's valuable because it helps us look at our performance statistics for our environment."
    • "Where the product could improve would be the UI."

    What is most valuable?

    It's valuable because it helps us look at our performance statistics for our environment.

    What needs improvement?

    Where the product could improve would be the UI. They just changed the UI on it in this last version, but they could always expand on that, make it a little bit more in depth.

    What do I think about the stability of the solution?

    Very stable product, no downtime.

    What do I think about the scalability of the solution?

    It's very scalable and it will meet our needs going forward.

    How are customer service and technical support?

    The tech support is good. I haven't actually had to call tech support on the product as of yet.

    Which solution did I use previously and why did I switch?

    We were previously using SolarWinds and we switched to this because it's made by VMware and it works better with VMware than our SolarWinds solution did.

    How was the initial setup?

    It's simple to deploy, it's an appliance. You just go into your vCenter and deploy it and it's up and going pretty much. You go in and you put in your information for your vCenters, it goes out and collects the data and you're off and going.

    What other advice do I have?

    I rate it an eight out of 10, because there's always room for improvement, but overall I'm very happy with it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user730368 - PeerSpot reviewer
    Consultant
    Vendor
    Monitoring and performance analysis are among its strengths although more stable upgrades would be an improvement

    What is most valuable?

    The whole feature set, to be honest. Monitoring and, for me, the performance analysis.

    How has it helped my organization?

    It helps us to create better reports of historical analysis, of performance data, and do better capacity planning.

    What needs improvement?

    More stable upgrades, if that's a feature. Had some problems so far. Also, more reliable failure detection and more realistic out-of-the-box simplicity.

    What do I think about the stability of the solution?

    Quite good.

    What do I think about the scalability of the solution?

    Could be better, to be honest.

    How are customer service and technical support?

    It was okay. I'm not always able to get to the right person. It takes a while. Once I do reach the right person they are usually knowledgeable.

    Which solution did I use previously and why did I switch?

    I stumbled into VMware and never got out, to be honest. It's been cool technology for multiple years.

    How was the initial setup?

    It was straightforward.

    What about the implementation team?

    We are the partner so we implement.

    Which other solutions did I evaluate?

    Nutanix, Rubrik, Cohesity.

    What other advice do I have?

    When choosing a vendor the most important criteria are experience, maturity and, probably, documentation.

    I would advise you get training because it's not so easy to start with and not get lost in vROps. Also, have everything ready the partner tells you to have and have straight expectations about what a solution does and does not do.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user540309 - PeerSpot reviewer
    VMware Technical Consultant at a tech vendor with 10,001+ employees
    Vendor
    Includes a custom dashboard and capacity planner. There was a collection bug and some alert bugs.

    What is most valuable?

    • Custom dashboard
    • Out-band (get alert in a text file)
    • Capacity planner

    How has it helped my organization?

    • Capacity planning
    • Alerts dashboard
    • Get all the alerts from the external network and use ELK to show them in the production environment.

    What needs improvement?

    There was a collection bug and some alert bugs (didn’t show all the alerts and popped up fake alarms).

    For how long have I used the solution?

    I’ve used this for four years: three years with vCOps 5.x and one year with vROps 6.x.

    What do I think about the stability of the solution?

    We have encountered stability issues. I redeployed the cluster twice.

    What do I think about the scalability of the solution?

    We have not encountered any scalability issues.

    How is customer service and technical support?

    Technical support is 8/10.

    How was the initial setup?

    Installation is simple.

    Which other solutions did I evaluate?

    We checked three solutions and we chose vROps for our environment.

    What other advice do I have?

    Read the installation guide and tech blogs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1423749 - PeerSpot reviewer
    System Administrator at a tech services company with 11-50 employees
    Real User
    Makes it easy to track and locate issues with VMs
    Pros and Cons
    • "The most valuable features are the alerts and dashboard, and that the product is simple to use, configure, and upgrade."
    • "There are some problems with integration, particularly with Slack, though these have been improved in the latest release."

    What is our primary use case?

    My main uses are monitoring performance reports and connecting to the VMware login site.

    How has it helped my organization?

    vROps has helped us monitor our VMs and track where problems are in the network.

    What is most valuable?

    The most valuable features are the alerts and dashboard, and that the product is simple to use, configure, and upgrade.

    What needs improvement?

    There are some problems with integration, particularly with Slack, though these have been improved in the latest release.

    For how long have I used the solution?

    I've been using this solution for two years.

    What do I think about the stability of the solution?

    This is a stable solution.

    What do I think about the scalability of the solution?

    vROps is scalable - you can change the resources for it as much as you want.

    How are customer service and support?

    In general, the technical team are good - however, my latest experiences have not been as good because some of the team members lack experience and can't help with your problem.

    How was the initial setup?

    The initial setup is easy and takes about four hours.

    What about the implementation team?

    We implemented using an in-house team.

    What's my experience with pricing, setup cost, and licensing?

    We use a one-time license for vROps and have not had any additional costs.

    What other advice do I have?

    I would rate this solution as eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.