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VMwareLe6f62 - PeerSpot reviewer
Executive Title Business Development at a tech services company with 11-50 employees
Real User
Enables us to automate redundant tasks, it's like having extra people on hand
Pros and Cons
  • "I rated this solution an eight because it's intuitive and easy to use. The features that it'll bring us are tremendous"

    What is our primary use case?

    Our primary use case is to automate redundant tasks. We're limited to two guys, so automation is beneficial. We'd eventually like an implementation of ServiceNow later down the road.

    What is most valuable?

    The most valuable features for us would be the automation of the redundant tasks. The implementation of ServiceNow is huge for us as we are essentially a cloud provider to the campus. It'll allow us to automate a lot of tasks that constituents need done.

    I have found it to be intuitive and user-friendly. From what I've used it, it's been easy.

    What needs improvement?

    ServiceNow implementation is rough. 

    For how long have I used the solution?

    Less than one year.
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    March 2025
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    What do I think about the stability of the solution?

    Stability so far has been good.

    What do I think about the scalability of the solution?

    Scalability is one of the reasons we really like this solution. It's very good and it scales great. 

    What other advice do I have?

    I rated this solution an eight because it's intuitive and easy to use. The features that it'll bring us are tremendous. It's going to be like having extra people on hand. Automation is a powerful tool that we're looking to use that'll make everything a lot easier. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    it_user730464 - PeerSpot reviewer
    Innovations Senior Manager
    Vendor
    Predictive analytics and reporting help reduce over-provisioning and eases billing

    What is most valuable?

    The predictive analytics and reporting.

    How has it helped my organization?

    It's been able to reduce our over-provisioning, help with ease of reporting, and billing.

    What needs improvement?

    Extendable API, for programming.

    What do I think about the stability of the solution?

    Had zero problems with stability.

    What do I think about the scalability of the solution?

    Easy, very easy.

    How are customer service and technical support?

    Very good. I've had no problems with support.

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    It was intermediate. You had to understand exactly what you were deploying, so you could actually click all the right buttons.

    What other advice do I have?

    Looking at vendor selection, you want reputability, and make sure that they have a good background and history of support.

    The most important areas to research before making your decision are price and scalability of the solution.

    This is the whole package, it has everything that you need.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    VMware Aria Operations
    March 2025
    Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
    842,690 professionals have used our research since 2012.
    it_user321165 - PeerSpot reviewer
    Network Engineer 4 at a healthcare company with 501-1,000 employees
    Vendor
    It allows us to determine trends to assess and resolve system issues and provides us with trouble-free monitoring capabilities.

    Valuable Features

    I like the reporting capabilities.

    Improvements to My Organization

    Being able to figure out trends, i.e. somebody reports issues and uses vROps to figure what’s going on.

    Room for Improvement

    There's none that I can think of, but I don't think I've used it enough to offer an opinion.

    Stability Issues

    From a monitoring perspective, it's stable, and seems to always run.

    Scalability Issues

    I expect it to scale, being a VMware product. They seem to be good at that. I haven’t run into products that have limited scalability.

    Customer Service and Technical Support

    I've not had to use it.

    Initial Setup

    I wasn't involved in the setup.

    Other Advice

    It's solid and gives us the info we need, and are looking for. Learn about it before you implement it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user746694 - PeerSpot reviewer
    Systems Engineer at a financial services firm with 1,001-5,000 employees
    Video Review
    Vendor
    Simple to deploy and helps us look at performance statistics for our environment
    Pros and Cons
    • "It's valuable because it helps us look at our performance statistics for our environment."
    • "Where the product could improve would be the UI."

    What is most valuable?

    It's valuable because it helps us look at our performance statistics for our environment.

    What needs improvement?

    Where the product could improve would be the UI. They just changed the UI on it in this last version, but they could always expand on that, make it a little bit more in depth.

    What do I think about the stability of the solution?

    Very stable product, no downtime.

    What do I think about the scalability of the solution?

    It's very scalable and it will meet our needs going forward.

    How are customer service and technical support?

    The tech support is good. I haven't actually had to call tech support on the product as of yet.

    Which solution did I use previously and why did I switch?

    We were previously using SolarWinds and we switched to this because it's made by VMware and it works better with VMware than our SolarWinds solution did.

    How was the initial setup?

    It's simple to deploy, it's an appliance. You just go into your vCenter and deploy it and it's up and going pretty much. You go in and you put in your information for your vCenters, it goes out and collects the data and you're off and going.

    What other advice do I have?

    I rate it an eight out of 10, because there's always room for improvement, but overall I'm very happy with it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user730419 - PeerSpot reviewer
    Virtualization Engineer at Probity
    Vendor
    Provides ​a single pane of glass for metrics and helps us troubleshoot issues more quickly

    What is most valuable?

    Single pane of glass for metrics. This helps us see if we have issues with network storage, compute.

    How has it helped my organization?

    It's enabled us to more quickly troubleshoot end user problems.

    What needs improvement?

    Being able to take and work off activity between it and other products.

    What do I think about the stability of the solution?

    Being an all-inclusive appliance, it's been very stable for us.

    What do I think about the scalability of the solution?

    We haven't had to scale.

    How are customer service and technical support?

    I haven't used it for vROps.

    Which solution did I use previously and why did I switch?

    We've spent far too much time troubleshooting datacenter issues and once we implemented vROps we were able to save a lot of time.

    How was the initial setup?

    I was involved and it was very straightforward.

    Which other solutions did I evaluate?

    No.

    What other advice do I have?

    Looking for vendors, the most important thing to consider is their support.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user730482 - PeerSpot reviewer
    Senior System Analyst
    Vendor
    Easy to use interface when you login, but installation was not straightforward

    What is most valuable?

    The blueprint catalog. It's easy to use the interface when you login.

    How has it helped my organization?

    For doing automation.

    What needs improvement?

    I would like to see the UI improved.

    For the next release, I would like to see:

    • Easier setup
    • Easy installation
    • Easier configuration.

    What do I think about the stability of the solution?

    The stability is good.

    What do I think about the scalability of the solution?

    The scalability is good.

    How are customer service and technical support?

    The technical support is good.

    Which solution did I use previously and why did I switch?

    We had a central cloud platform and also the old vCenter cloud.

    We moved to vROps because of the technology trend. Everybody was going to private cloud and public cloud. We wanted to have a private cloud and public cloud that we could hook with a public cloud.

    How was the initial setup?

    I was involved in the initial setup. It wasn't straightforward. They need to make it more user-friendly.

    Which other solutions did I evaluate?

    Citrix.

    What other advice do I have?

    Most important criteria when selecting a vendor: initial cost.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user730404 - PeerSpot reviewer
    Senior Analyst with 201-500 employees
    Vendor
    The most valuable features are recommendations on CPU memory and utilization

    What is most valuable?

    • Recommendations on CPU memory
    • Utilization

    How has it helped my organization?

    It helps us to stay on top of recent risk allocation based on a recommendation from what we're reviewing.

    What do I think about the stability of the solution?

    It's pretty stable.

    What do I think about the scalability of the solution?

    We haven't scaled it out, but it seems pretty scalable.

    How is customer service and technical support?

    We haven't used it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user730206 - PeerSpot reviewer
    Technical Team Lead at a consultancy with 1,001-5,000 employees
    Consultant
    Helps to utilize our resources by evaluating machine performance, but initial setup was complex

    What is most valuable?

    We use vROps a lot to do trouble shooting, especially in terms of performance. Also, it helps to utilize our resources, because we can help if the machine is oversized or if it's undersized.

    How has it helped my organization?

    We've gone from having no insight (into the type of resources which we're using) to a lot of insight. This provides a lot of different reports as to how to keep our business running efficiently.

    What needs improvement?

    Possibility getting the additional features onto physical boxes in the next release.

    What do I think about the stability of the solution?

    It's stable. It doesn't crash.

    What do I think about the scalability of the solution?

    We like the scalability of the product so far.

    How are customer service and technical support?

    We're using another professional services group for this.

    Which solution did I use previously and why did I switch?

    We invested in this solution because them management team asked, "Why are you spending this much money on hardware when you're not using it?"

    How was the initial setup?

    I was involved in the initial setup. It was complex.

    We have 11 different pieces of the VMR environment. We had to go through and upgrade them all getting everything done in the right order.

    What other advice do I have?

    The product is useful and it helps, especially going into a conversation with other IT staff and management.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
    Buyer's Guide
    Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.