I know that it's got some capabilities that we're not using at this time, but the one that comes to mind is the ability for us to see how our VDI environment was performing for some classrooms, so that we knew what kind of resources we needed to allocate better to our VDI pools for our students to get good experience in that classroom.
Systems Administrator at a university with 1,001-5,000 employees
Allows us to monitor performance of our VDI environment and better allocate resources to our VDI pools
Pros and Cons
- "The one that comes to mind is the ability for us to see how our VDI environment."
- "From a personal perspective, I would like it made clearer what options are available in the suite that the customer is not using."
What is most valuable?
How has it helped my organization?
It's taken the questioning out of what's going on. You're not pointing fingers anymore at software or hardware for no reason. You're actually able to dig into the troubleshooting and see the trends, to see the analysis overtime. You can say, "Well, this is when it started. Before that date, everything seemed fine." Or, "Well, this was when we had more students online, it looks like we need to reallocate some resources." It's taken a lot of the guesswork out. It's allowed us to be more proactive instead of reactive, which is nice.
What needs improvement?
From a personal perspective, I would like it made clearer what options are available in the suite that the customer is not using. I know that I'm not using all of the capabilities for our environment, so being able to know where I could improve, or gather more data from - easily, in the interface - would be a big help. Without than I just have to go through tech support or read more of the documentation, dig in to get it out. If the system itself actually said, "Here are other options" that were easily visible, that would help people actually use the power of the product.
What do I think about the stability of the solution?
We haven't had any problems with it. It's been a great product. When we need to go to the portal, the portal's there. If we need to pull the data out, it's there. We haven't had any issues accessing the system, keeping the system up and running, and setting the system up overall was really simple. I'd say it's a rock solid system.
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What do I think about the scalability of the solution?
It scaled out really well, the first time that we needed it to. We had vROps in our regular computer infrastructure, and then we needed to scale it out so that we could bring our VDI environment in. We did that very easily. We stood up another collection node, tied that into our VDI system, and then added that into the main cluster, and it was just straightforward and streamlined. It definitely scales out as needed.
How are customer service and support?
We have not had to use tech support for vROps.
How was the initial setup?
It was straightforward. It was easy. It's a powerful product. It gives us a lot of data. It took a little bit of time to get through some of it, to understand what features we needed to turn on, but that's more of a, "How do we tune it for our environment" issue and not a product-setup issue. Once you understand what you needed to do to set up the product, it's fairly straightforward. The documentation's fairly good, but the interface itself is also pretty self-explanatory.
Which other solutions did I evaluate?
We decided to use it because we're licensed for it. There wasn't a larger discussion around it.
What other advice do I have?
The most important criteria when selecting a vendor are communication, availability, and the ability to really understand your needs as an organization. Can they put aside some of the business talk and really understand your organization and the solutions that you may need? Whether they're able to work with a higher education institution, in our case, was also important. Those are some of the biggest considerations for us.
There's no solution that's absolutely perfect. It's great for a trend analysis and a growth tool, if you want to do growth projections and things like that. Using it for what it's intended for, it's perfect. Does it give you all of the goodies that you might want in a monitoring software? No, but that's not really what it was designed.
If you have the license for it, install it. Put it together, even if it's in a test environment. Let it gather some data for a couple weeks, and then look at what data has been collected, what it says about your environment. You might be surprised by what it's telling you. You might be able to see some things that you can improve on, or it may just reinforce that your environment is tuned really well. Again, if you're licensed for it, I'd say install it and use it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a tech services company with 1,001-5,000 employees
Ability to gain insight into what your computing and storage resources are doing, though reporting library needs to improve
What is most valuable?
The ability to gain insight into what your computing and storage resources are doing. More towards:
- Forecasting
- Time left until you get to capacity
- Capacity planning
- Hardware life cycling, etc.
How has it helped my organization?
When you have that capability so you don't have to stick your finger in the air and try to figure out how much capacity you have left based on some best guess. Takes the guess work out of it. Creates a uniform process.
What needs improvement?
A lot of around having parts of dashboards that need to be refreshed, then you don't refresh the entire dashboard. There's a lot of stuff around usability and reporting.
Their reporting library needs to improve.
What was my experience with deployment of the solution?
Read the documentation first before trying to deploy solution.
What do I think about the stability of the solution?
The stability of solution's good. There've been some improvements in the last couple of versions, but it's been overall pretty stable.
What do I think about the scalability of the solution?
Scalability is good. We don't have a very large environment, but a large environment around 5,000 VMs and it scales pretty good.
How are customer service and technical support?
As far as making sure that the environment is operational, they are good. But, a lot of it has to do with customer porting and getting useful data out of it. Every company's different as to what they want to pull out of vROps. So, I guess in 6.6, which we just upgraded to right before I came here, they've done a lot more in the way of having a greater database of reports available. So, that's good. I haven't really dived in too far into it yet.
Which solution did I use previously and why did I switch?
We have not used a different solution before.
How was the initial setup?
I did the implementation of it and did it on my own. It was pretty straight forward.
Which other solutions did I evaluate?
We didn't really look at anyone else.
We decided on it just because vROps really ties into vCenter. There really wasn't any additional consideration for anybody else.
The foundation of our virtual infrastructure is VMware.
What other advice do I have?
You have to look at your current solution, then see if it provides you with what you want it to provide you. As long as VMware is staying on top of development and addressing customer's concerns, and it's doing what you want it to do. It doesn't make a lot of sense to go to another solution.
My big thing is, with VMware, if they have a native product that handles a function, that's the first place you should look as opposed to a third-party. When you have third-party vendors sprawl, it leads into a lot of unnecessary complications in your environment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VMware Aria Operations
October 2024
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Technical Analyst at a tech services company with 10,001+ employees
Gives us Expanded insight into the actual workload in the environment and helps us plan accordingly
What is most valuable?
Expanded insight into the actual workload in the environment, so we can plan and coordinate resources accordingly.
How has it helped my organization?
It gave us a broader insight into what was really going on, in a more manageable fashion.
What needs improvement?
The next release is already looking pretty good. We're one behind, 6.5; 6.6 is already out. They're already addressing it: continued enhancements regarding usability, user interface.
What do I think about the stability of the solution?
Stability is good.
What do I think about the scalability of the solution?
Scalability is good.
How is customer service and technical support?
Very good. I've only used them once, though, just to expand the database. But I reached the right person, and they were knowledgeable.
How was the initial setup?
Fairly straightforward, straightforward as any anything.
What about the implementation team?
In-house.
Which other solutions did I evaluate?
We were always looking to be better at what we do, so it was this or outside third-party products. We had a decent rapport with VMware already, and didn't feel like we needed to look outside to other solutions.
It's an extension of our vSphere environment.
What other advice do I have?
Look for support, accessibility, vendor's direction, and vision supporting the kind of things you need to do on an enterprise basis.
I'd use this product. I would definitely direct people this way.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer - VMware at a comms service provider with 1,001-5,000 employees
The custom dashboard, the management pack, reports, and policy are valuable.
What is most valuable?
The most valuable features are the custom dashboard, the management pack, reports, and policy.
How has it helped my organization?
vROps propose some scheduled reports on the resource consumption for each VM.
What needs improvement?
The policy and some few metrics are not very clear. More explanations would be great.
For how long have I used the solution?
I have been using this product for 2 years.
What do I think about the stability of the solution?
I haven’t had any issues with stability.
What do I think about the scalability of the solution?
I haven’t had any issues with scalability.
How are customer service and technical support?
Technical support was excellent.
Which solution did I use previously and why did I switch?
We used vCOPS, but vROps is the new version of vCOPS. vROPS has more scalability and more features.
How was the initial setup?
The initial setup was very simple. Tuning it is harder.
What's my experience with pricing, setup cost, and licensing?
It’s better to buy vROps as part of the vRealize Suite package or vCloud Suite.
Which other solutions did I evaluate?
We evaluated VMTurbo and Foglight.
What other advice do I have?
The design is very important for flows and rules. It is better if you have good vSphere skills.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at a insurance company with 1,001-5,000 employees
It can estimate how long the current environment will be sufficient. I would like to see common actions come pre-configured.
What is most valuable?
The reporting feature is most valuable to me for capacity management. For example, I can produce a report that tells me how much data store I have or how much compute I have. This is critical system information that tells me what’s going on.
Also, vROps can estimate how long the current environment will be sufficient before expansion is necessary. For example, vROps can indicate that the current setup will suffice for six more months or two more months. If it’s two more months, I know I need to start provisioning new resources now.
I can monitor performance with vROps as well. One thing I like is that I can group resources together, like tier-one apps and put them in a group. Then, I can easily monitor their performance. I couldn't do that in vCenter unless I created a folder.
How has it helped my organization?
Storage is very hard to keep track of, so the reporting has really benefitted us.
The troubleshooting features have also been very beneficial. When I see a problem, I can drill down to the network level to see what is happening on that machine.
What needs improvement?
I would like to see the automation perform a bit smoother. For example, if the data store usage is high, you must move the VMs on that data store to another data store. But, I have to program that common action myself. I would like to see common actions come pre-configured.
Also, I would like to see the login site reintegrated with vROps. It used to be a free portal, but now we have to pay for it.
What do I think about the stability of the solution?
We have not had any problems with stability. Although we did have one crash, it was easy to rebuild.
How are customer service and technical support?
I did not use technical support, because the one error we had was an unusual appliance error.
Which solution did I use previously and why did I switch?
We didn’t use any previous solutions because we have been using VMware and wanted the benefit of using a single vendor.
Which other solutions did I evaluate?
We didn't evaluate any other products.
What other advice do I have?
I suggest using VMware with vROps.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud Solutions Architect at a tech company with 10,001+ employees
It integrates with vRealize and VMware solutions. We get operation-level understanding across the environment.
What is most valuable?
vROps is integrated with vRealize and VMware solutions, which helps us to get the best operation-level understanding across the environment; we get all the utilization reports.
By using vROps, you can actually automate your tasks, integrate it with vRO workflows, and amazing results can come up.
We have also used the integrations with DRS using the Site Recovery Manager, which are quite good. If anything happens at one site, another site immediately takes over; you can do that using vROps.
How has it helped my organization?
We have improved our understanding in terms of writing PoCs, and providing concrete examples of how vROps and vRA can get into the environment.
What needs improvement?
It should have some connectors in terms of showcasing third-party vendor's functionalities. For example, if some third-party storage that has been connected to the environment, this solution should actually be used instead of some third-party monitoring solution. This solution should work across the environment on its own, instead of relying on some trigger-pointed third party location and then acting it on it.
It should have some more functionality in terms of getting some more third-party vendor application-level integration.
What do I think about the stability of the solution?
The majority of VMware products are very stable, and I'm very happy with vROps.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
For PoCs, we have set it up for a cluster of five servers to showcase the scalability of VMware products.
How are customer service and technical support?
I have used technical support, because the VMware solutions guidelines are quite complete and amazing.
Which solution did I use previously and why did I switch?
I previously used a lot of freeware monitoring tools like Cacti, Nagios, and Ganglia.
We felt that we needed to invest in paying for a solution because it's amazing. The integration with the VMware family is amazing.
How was the initial setup?
Initial setup is 9/10; it was nearly flawless. Some minor configuration services were complex; how you connect it out across, or how you actually connect two different services.
Which other solutions did I evaluate?
Before choosing this product, I did not evaluate other options.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Analyst at a educational organization with 501-1,000 employees
First Impressions with v.5
I have been a VCops user since the beginning (well, since VMware purchased Integrien) beta and have been completely sold on the product ever since. Although the production environment i look after is relatively small in the eyes of VMware (150 VMs or so) that doesn't mean that the day to day operations and performance of those VMs isn't just as important as the larger environments. To be completely honest, VCops filled a huge gap between the standard vCenter alarms and performance graphs and our traditional monitoring software.
Alerting
This was certainly an item that came out of the version 1 beta. The metrics that VCops collects is crazy and the analytics behind determining health and workload scores is insane. But the issue with v1 was that i never knew if my VM or host was experiencing a low health score unless I actually logged into the application. This was addressed in v5 with the system now sending out email alerts. Now beware when just simply enabling all alerts, you may end up with an astronomical amount of emails. This is certainly a feature that you will need to tune in order to only receive those alerts you want to act upon. We all know what happens when you start to receive too many alerts…filters get created and alerts end up being ignored. So be sure to fine tune your alerts to meet the needs of your business.
CapacityIQ
A few years ago i pulled down a trial copy of CapacityIQ and gave it a whirl. Mainly i wanted to check out some of its over and under provisioned VM reports. I thought the reports were great but at the time couldn't justify the cost of the application for what it was providing. Well now I'm happy to see that it has been simply ported into VCops. Honestly its a great fit for this product as now you can gain visibility into not only health and workload, but capacity, utilization, efficiency and risk.
New Dashboards
Here is where VCops really shines. I have never seen so much information collected and analyzed be presented in such a simple interface. I've solved issues with our environment using VCops in basically, minutes. I mean, a host is red, click it. It drills down and shows you the VMs. You can see if its just one VM causing the issue or if all VMs are experiencing issues. You can see sibling hosts and VMs. VMs on the same datastore to determine if it might be a storage problem. This is all done within less than a minute from logging in.
Honestly these are only a few of the new features that are included in VCops 5. There is a slew of other features including Chargeback, Configuration Manager, Application Dependencies to name some. For a full list check out the official VCops VMware page here as well as a launch anouncement on the Management Blog here. As well the product is now branded as vCenter Operations Suite now including not just VCops but vCenter Infrastructure Manager as well. I haven't had a whole lot of time to explore everything it has to offer yet but will definitely do an update when I have. For now, go and pull down the trial for yourself
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure architect at Digital14 UAE
Easy to set up with great integration
Pros and Cons
- "vROps' best feature is the easy integration with the environment."
- "In the next release, vROps should add integration with Apache OpenStack."
What is our primary use case?
I mainly use vROps for dashboards in our main IT screens to monitor the environment and track information.
What is most valuable?
vROps' best feature is the easy integration with the environment.
What needs improvement?
In the next release, vROps should add integration with Apache OpenStack.
For how long have I used the solution?
I've been using vROps for three to four years.
What do I think about the stability of the solution?
vROps is pretty stable.
How are customer service and support?
vROps' technical support is pretty good.
How was the initial setup?
vROps is easy to set up, deploy, and start using, with no need to spend time doing custom things.
What about the implementation team?
I used an in-house team.
What other advice do I have?
I completely recommend vROps to other users as it will make their lives much easier, and I would rate it nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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