VCOPS is the best product for vSphere and vCloud Director. It helps me to deeply understand what is going on in the VMWare platform and to fix issues before they happen. Every time it tells you things are going to go wrong, and you really can be proactive.
Senior Cloud Engineer at a tech services company with 51-200 employees
They need more focus on networking however it is mostly an install, configure and forget solution.
What is most valuable?
How has it helped my organization?
While using it, we have had a few minor virtualization and performance problems that VCOPS has helped us fix. For example, once the SQL server started consuming much more resources than expected and VCOPS told us there was something wrong with that server and when I investigated the issue VCOPS showed us that SQL was the problem. After some research, we had fixed the issue before the SQL server consumed more than 70% resource.
What needs improvement?
I think the product covers all OS's and virtualization platforms. I would recommend that they need more focus on networking.
For how long have I used the solution?
I have used it for over five years.
Buyer's Guide
VMware Aria Operations
December 2024
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What was my experience with deployment of the solution?
I have deployed it at least 10 times from scratch and upgraded it many times. I have had zero problems!
What do I think about the stability of the solution?
Once we had problem that caused a two hour outage on the monitoring system. Mostly it is an install and configure once then forget it product.
What do I think about the scalability of the solution?
No, I have had no problems scaling it.
How are customer service and support?
Reaching the correct level of technical support is easy. All you need to do is to call the support line and explain your situation. After that VMware will take care of you.
Which solution did I use previously and why did I switch?
I have used at least five different monitoring products. When I recommend it to my clients, they have a small hesitance at first. After I implement it to their production environment, they changed their thoughts about VCOPS. At the end of the day, I have always received good feedback.
How was the initial setup?
Anyone can install this product!
What about the implementation team?
Sometimes, I was on the vendor side, and sometimes I installed it in-house.
What was our ROI?
ROI starts after the initial installation is completed.
What's my experience with pricing, setup cost, and licensing?
Setup cost is zero because it requires nothing, and the day-to-day cost is also nothing. In order to see what is going on with the system, we invested only in a big screen TV for the Help Desk room.
Which other solutions did I evaluate?
I always examined the other options and I like to see the Pros and Cons every time. What I see is while other products are improving themselves every day, VMware takes more steps.
What other advice do I have?
Look at the big picture and prioritize your needs and business requirements. Always get technical consultancy and ask the correct questions. Those answers that you will see, will show you that VCOPS is the most suitable product for you.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Consultant at Systems Limited
Beneficial reports, effective monitoring, and good support
Pros and Cons
- "I have found the reporting tool, capacity planning, and reports for performance monitoring the most valuable features."
- "VMware vRealize Operations (vROps) should improve instant monitoring. Currently, the monitoring is on an interval of five to ten minutes, if I want to know what is happening now I cannot."
What is our primary use case?
We use VMware vRealize Operations (vROps) for IT administrators to monitor our environment.
What is most valuable?
I have found the reporting tool, capacity planning, and reports for performance monitoring the most valuable features.
What needs improvement?
VMware vRealize Operations (vROps) should improve instant monitoring. Currently, the monitoring is on an interval of five to ten minutes, if I want to know what is happening now I cannot.
For how long have I used the solution?
I have been using VMware vRealize Operations (vROps) for approximately four years.
What do I think about the stability of the solution?
After three years of using the solution is started to have some operational issues. I was using version 6.5 or 6.7 and we had to restart the solution for it to function well. I believe the new version has fixed the issues we were facing.
What do I think about the scalability of the solution?
The scalability of VMware vRealize Operations (vROps) is limited. It should be open to any platform and handle hybrid deployments. For example, on-premise and cloud at the same time.
How are customer service and support?
The technical support has been good in our experience.
How was the initial setup?
The installation is a medium level of difficulty.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is expensive.
What other advice do I have?
VMware vRealize Operations (vROps) is a good tool that users can use for reporting purposes, forecasting, performance analysis, and in-depth troubleshooting. It is very useful.
I rate VMware vRealize Operations (vROps) an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
VMware Aria Operations
December 2024
Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
Cloud Architect at IBM
Video Review
Gives you a real and deep overview of your infrastructure, capacity, mutualization, forecasting future, and what you need to plan for
What is our primary use case?
We use vRealize Operations to monitor and do capacity planning for our clients. We integrate into our architecture's environments. Mission-critical on IBM clouds was announced and so we use vROps quite extensively in all of this architecture.
How has it helped my organization?
This solution is intuitive and user-friendly. They improved a lot with the latest release to vRealize Operations, like the dashboards, for example, and the way it works. Now it feels much more user-friendly than it was before.
vRealize Operations offers a clustering feature so you can have a cluster for multiple appliances. It is a master in replica. For example, in case your master goes offline your replica will take over so you will not lose your data, dashboard, reports, and everything you have set up.
What is most valuable?
vRealize Operations is a really cool tool. It can give you a real and deep overview of your infrastructure, capacity, mutualization, forecasting future, and what you need to plan for. It also has monitoring alerts. It's a pretty good tool, I personally really like it.
What needs improvement?
This product, of course, has room for improvement. A feature that I would like to see is one that allows you to deploy clusters within multiple geo-locations. At this point, this is not supported and I think it would be really nice to have clusters across two data centers in scenarios when you have storage vSAN.
What do I think about the scalability of the solution?
It's really scalable. You can scale all of the vROps if you have NSX in your infrastructure and you want to deploy something as agents in your segmentation, you can deploy this agent and then you can still get the specific network segment.
How is customer service and technical support?
Their technical support is great. Of course, they can be better but they're great.
How was the initial setup?
The initial setup can be straightforward depending on what you want to achieve. Overall the deployment of the vROps cluster is pretty straightforward. You set DNS records, set the IP address, then just click deploy and go through the wizard.
What other advice do I have?
I would rate this solution somewhere between a seven and eight. Not a ten because there's always room for improvement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a insurance company with 201-500 employees
Tells us where we're over-committed or under-committed on resources
What is our primary use case?
We're currently using it for reporting, mainly to see where we're over-committed or under-committed on resources. Right now we're still in the process of going through it on a daily basis, to see where it's going to help us improve things.
How has it helped my organization?
It gives us a new layer that we weren't using before to tell us when we don't have our resources in the right spot. This report or this monitor will tell us where we're over-committed, under-committed.
What is most valuable?
The most valuable feature is the fact that it does tell you about resources. The reports are great. They give you great insight into what's going on in your VMware environment
It's also very much user-friendly and intuitive.
What needs improvement?
If I had used it a little bit more I would have a bit more feedback on additional features, but right now I'm just trying to digest all that information. It's great at providing information but to the point where it can be overwhelming sometimes. The reports are a little bit too much if you don't set them right. You just keep getting report, after report, after report.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I haven't seen any issue with stability.
Which solution did I use previously and why did I switch?
We had an older version that I didn't even know about. We've had a lot of turnover in our business on the network side in the last year or so. Somebody had installed it before, another network engineer, and we didn't even know it was there. We had a new network engineer come in and say, "Hey this is a great product, why don't we install it?" We came to find out we had it, but it was an older version.
We didn't invest in a new solution, we found it was part of our license already. It was something like, "Hey, we've got it, why aren't we using this kind of thing?"
What was our ROI?
We're way too early with it to consider ROI.
What other advice do I have?
If you're not using it, certainly go out and get it. And if it's part of your licensing, certainly install it, because it really is a great product.
I need to use it more to see what I can do with it. There are additional features, which would require additional licenses, and we'd have to make the case for that. But it's certainly a great product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Admin at a consultancy with 10,001+ employees
Gives us a single pane of glass for troubleshooting
Pros and Cons
- "It gives us a single pane of glass to look at whenever we're trying to troubleshoot issues, so we can go to one place as opposed to multiple places."
- "One of the things that we've been limited on is that it only monitors one cluster at a time. We're spread out all across the US. It would be nice to monitor multiple clusters from one instance. That would be the main thing we'd like to see."
What is our primary use case?
We mostly use it for monitoring and making sure that we have all of our systems right-sized. We also use it for digging in, looking at things whenever we have issues, like storage issues, etc. We don't really use it for monitoring network flows.
How has it helped my organization?
We're able to monitor a set of hosts all at one time. We can go from monitoring one thing to everything. We get a holistic overview of what's going on.
What is most valuable?
It gives us a single pane of glass to look at whenever we're trying to troubleshoot issues, so we can go to one place as opposed to multiple places.
What needs improvement?
One of the things that we've been limited on is that it only monitors one cluster at a time. We're spread out all across the US. It would be nice to monitor multiple clusters from one instance. That would be the main thing we'd like to see.
What do I think about the stability of the solution?
It seems like it's very stable. No problems.
What do I think about the scalability of the solution?
The scalability is very good.
What other advice do I have?
The most important criteria when selecting a vendor is that their product works.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Admin at a healthcare company with 1,001-5,000 employees
I'm able to find problems more quickly and show users where the problem really lies
What is most valuable?
It gives you really good insight into what's going on with the overall environment, with VMs, and we can see what's going on with the storage, etc.
How has it helped my organization?
I'm able to find problems quicker than before. And when there are issues with the operating system on the guest, or even the application on the guest OS, if they believe that it's the host or the back end, I can show them where the problem really lies, that it's not the back end. I've used that a couple of times.
Also, there's some capacity planning and stuff like that built in. That's another issue, where people have asked for more resources and I've been able to show them that they aren't using the resources that we're giving them.
What needs improvement?
We're using the standard version, not the advanced. I think some of the features that I'm interested in are in the advanced and we just haven't gone to that yet.
I'd like to be able to do more customization. With the standard, I have to use out-of-the-box reports, dashboards, etc. With advanced, you can do more customization.
What do I think about the stability of the solution?
I haven't had any issues with it. We've upgraded it one time and that went very well.
What do I think about the scalability of the solution?
We're not really growing out too much right now. I haven't really encountered the scalability issue yet, but I'm assuming that would work well too.
How are customer service and technical support?
For vROps I have not used it. I haven't had to call them for anything. Again, everything has been running great, I haven't had any problem with it. We obviously call VMware for other issues but not for vROps.
The biggest issue that I have is that if it's not an urgent issue I don't get contacted back very quickly. So a lot of times, we'll end up solving issues ourselves, when they're not critical "down, down" issues. That is my big issue with VM support. Otherwise, they are giving us great support and help us out a lot.
Which solution did I use previously and why did I switch?
We just weren't getting enough information just from the basic charts and things like that. I looked into other options and vROps just seemed like the best fit for us.
I like to stick with companies that work very closely with me, or even products that are owned by VMware because then I feel that the synchronization between the main VMware products and those other items works well. I don't have any issues with them.
How was the initial setup?
I helped, but I was not the main person.
Complex. I think it takes a lot of insight into the product. You have to spend a lot of time preparing for it. And if you do that, then you'll see that things go pretty seamlessly.
What other advice do I have?
When looking at vendors, support is important. We like to have good support. And then I would say ease of setup and ease of use. The more complex, the less interested we are.
Regarding vROps I would say to a colleague, "Totally do it." I think it would benefit your organization. You get a lot of good insight into what's going on very quickly and the cost of vROps is totally worth it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a tech services company with 1,001-5,000 employees
Gives us the opportunity to take a look at our VM performance unlike other tools.
What is most valuable?
It gives us the opportunity to take a look at our VM performance in a way that we don't necessarily get a chance to do with some of our other tools.
How has it helped my organization?
It has allowed us to do some capacity planning at a fairly detailed level so that we can go back and look at not only some of our workloads, in order to see if they need to be shifted around within the existing infrastructure, but it allows us to do some capacity planning. This allows us to look for what we need to purchase moving forward, so as to keep our infrastructure where we need it to be from a performance perspective.
What needs improvement?
Some of the improvements are related to the better user management. For example, there is need to see better tie-ins to the AD or to open the LDAP framework, so that we can actually have our main users logging in using the centralized authentication instead of having to set-up the users.
The dashboards are pretty configurable at this point, but possibly some more knobs are required to turn in terms of being able to look at the troubleshooting of the workloads at scale, and how to solve some of those scalability gaps.
What do I think about the stability of the solution?
I haven't had any issues in terms of its scalability with the current version. The previous version was not the most user-friendly one, but this one has definitely made some improvements.
What do I think about the scalability of the solution?
We use it in a very limited capacity, so I can't discuss the scalability aspect.
Which solution did I use previously and why did I switch?
We knew we needed to invest in this solution because we really didn't have a good way to look at our VM performance from a high-level across the entire enterprise.
The support structure has to be halfway decent. The software should work, and I've been with vendors where the software hasn't worked so that's always an important consideration while selecting a vendor. Cost is helpful, i.e., the fact that you don't have to spend an arm and a leg on it is always nice in terms of the budgeting time. Probably, not necessarily in that order, I think that the functionality, support, and cost are the way that we look at it from a business perspective.
Since we're a VMware shop this was pretty much where we hit the nail on the head.
What other advice do I have?
Definitely, use it. Take a look at the licensing model and make sure that it fits what you're trying to do with it. Other than that, I would still recommend it, even though, I think it could use a little bit of improvement.
Since it sits alongside an installation, preparation is as simple as building another VM to put it on, as far as I'm concerned. The installation is pretty straightforward, at least based on the experience that my team had in terms of doing the upgrades and things of that nature.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
Provides insight from your storage to your computer and to your hypervisor. Stability and user interface need to improve.
What is most valuable?
The insight that it gives you actually is needed for the systems, i.e., from your storage to your computer to your hypervisor and all of that is very good. Also, capacity management is a valuable feature.
In our organization and also probably in most organizations, you are looking to get the most that you can for the least amount of money. This solution allows you to squeeze that little extra money out and lets you make more.
How has it helped my organization?
Basically, if you're looking at the money saving and time factors, then it can cut down those drastically, as much as sometimes even saved thousands of dollars.
What needs improvement?
A cleaner UI is needed. The user interface is very rigid.
The stability and user interface are horrible.
What do I think about the stability of the solution?
Stability is a real issue. In terms of the rapid growth, it didn't accommodate my rapid growth even after manual intervention. We sized it based on a large organization, and we filled that up extremely quickly; it was really difficult to quickly expand that.
What do I think about the scalability of the solution?
The reliability is directly integrated with scalability for us. So, it is similar to the stability aspect.
How are customer service and technical support?
Some of the technical support representatives are knowledgeable, I have discovered it depends on the time of day.
Which solution did I use previously and why did I switch?
We have so many people, and the reports that executives wanted from us required more man-hours than what we have. So, we had to find another solution so as to give those reports easily.
Since we own VMware we decided to stay with VMware only.
Whilst looking for a vendor, we look for support.
How was the initial setup?
The setup was complex. A lot of their terminology is not what we use; it's very technical, but it's not what a lot of the people use in the field. Actually, I had to set it up myself. I couldn't let one of my juniors do it.
What other advice do I have?
If you have the technical experience and time to basically understand the user interface, then go for it. However, if you don't have the time, then don't.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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