VMware Aria Operations Reviews

I use the solution in my company as it comes along with our VMware license, and it is very useful for analyzing our issues and incidents. It is quite a well-performing tool.

The most valuable features for capacity planning revolve around the fact that real-time alerts are good for us. For capacity planning, even if you see any kind of computing, I get proper updates via logs from VMware vROps and Aria Operations.

Regarding what the tool is meant for, I believe that we will get a proper response from it in our company. It is a good product.

There are some delays in response to the solution's technical support, making it an area where improvements are needed.

I have been using VMware Aria Operations for two to three years. My company has a partnership with VMware.

It is a good and stable solution.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

I am just a customer of the tool. Our company has an environment with VMware Aria Operations and other platforms, and we are happy with them.

I rate the technical support a five or six out of ten.

Neutral

I rate the product's initial setup phase a seven or eight on a scale of one to ten, where one is difficult, and ten is easy.

The product's deployment phase was managed in a few hours.

The solution is deployed on an on-premises model.

The tool comes with a VMware ESXi license. I don't know whether the tool is expensive. If one is cheap and ten is expensive, I rate the product price an eight out of ten.

Our company doesn't have any automation processes in our infrastructure. My company has not integrated VMware Aria Operations with any automation tool.

I am not sure about the tool's AI part, but for analyzing and insights, it is a very good tool.

I recommend the solution to others.

I rate the tool a nine out of ten.

We use VMware Aria Operations for the provisioning of the servers.

The solution gives suggestions regarding whether resources are underutilized or overutilized. It can also do automatic rescheduling like we do in the cloud. The solution's predictive analysis helps us in our future planning for procurement of the server, provisioning of the server, and capacity planning.

The solution’s pricing could be improved.

I have been using VMware Aria Operations for a couple of years.

VMware Aria Operations is a stable solution.

VMware Aria Operations is a scalable solution. More than 10,000 users are using the solution, and we have plans to increase the usage.

The solution’s technical support is good.

The solution is easy to deploy and doesn't require much effort. The solution's documentation helped us to do the installation and configuration.

We implemented the solution through an in-house team. For deployment, we consider doing some certifications, which is the best place to keep some items, whether on-premises or on the cloud, the cost, and compliance. After that, we make a plan and then do the deployment.

The solution is slightly expensive.

VMware Aria Operations is deployed on the cloud in our organization. If users have a valid case, they should go for the solution. Users need to pay more if they go for the premium support.

The solution's integration with other tools is good. Sometimes, we need to connect the solution with different tools, and all the tools are easily integrable.

Overall, I rate VMware Aria Operations ten out of ten.

We were using VMware vRealize Operations (vROps) for analyzing virtual machines and using it by host. We didn't use the solution for costing or optimization around costing. We used it predominantly for troubleshooting.

What I like most about VMware vRealize Operations (vROps) is how it integrates into the vCenter. You'll get a similar hierarchical view of your host, your VMs, your resource pools, etc. I also like the granularity, particularly the fact that you could go pretty deep into the metrics and data retention as well. You could go far back several months to try and plot performance trends, eventually leading up to an issue or post-incident management.

I also like the plugins in VMware vRealize Operations (vROps). I find the plugins good, especially because you could plug those into Dell. For example, there was a way to visualize how your Dell infrastructure is performing. You could build dashboards, even custom dashboards for your operational teams. You could take a look at what was going on and also look into people doing incident management, troubleshooting, etc. You could customize your experience with VMware vRealize Operations (vROps), and I found that good as well.

I also like the UI of VMware vRealize Operations (vROps) because it's nice and very, very fresh.

In terms of what could be improved or added to VMware vRealize Operations (vROps), from my experience, it needs more work in the ITSM space because my company never used it as an IT service management tool.

I've used VMware vRealize Operations (vROps) for about three years, and I've used it for the past twelve months.

VMware vRealize Operations (vROps) is a stable solution. My company didn't have any issues with it in terms of outages, or severity in terms of the issue. From time to time, the solution would act up, but that was down to underlying issues on from my company's side, not from the VMware side. Overall, it's a stable product.

In terms of scaling VMware vRealize Operations (vROps), it's challenging, especially with all of the data you're putting into the solution, so you do need a lot of infrastructure to sustain a pretty big VMware estate, especially if you're looking at the tens of thousands of virtual machines sending data.

Scalability could still be improved in some ways, or you need to think about how to reduce the amount of data that gets sent to VMware vRealize Operations (vROps) that you don't necessarily need or use.

The technical support for VMware vRealize Operations (vROps), or VMware in general, has been good from my experience. Usually the response time is good. The team gets back to you within a reasonable time frame. The technical support team always asks for logs before carrying out an investigation. Sometimes, you want to expedite solutions to your issues or to get somebody on an issue fairly quickly, but you still have to collect logs, zip those up, and then send those to VMware, and that can take time.

I can't remember exactly, but there was a way to send in logs ahead of time to a VMware engineer through VMware Skyline, so the engineer wouldn't need to collect logs as a pre-requisite before starting the investigations. Other than the log expectation, VMware has good support overall.

The setup for VMware vRealize Operations (vROps) was easy. After getting used to it, setting it up was easy enough. It also became easy to navigate and use. How the solution was set up was that it was connected to the vCenter, then the adapters were set up, then you get the data to synchronize across that, and that's okay.

In terms of the pricing for VMware vRealize Operations (vROps), I can't remember exactly how much it costs, but it was included in the VMware vSphere enterprise plus licensing package my company paid for.

I've mostly used VMware vRealize Operations (vROps).

My rating for VMware vRealize Operations (vROps) is seven out of ten.

My advice to others who want to start using VMware vRealize Operations (vROps) is to use its full capability. It doesn't just do analytics and cost optimizations. It can do a whole lot more. You should use it in depth and try to integrate it into other IT processes. For example, my company only used a third of the full capability of VMware vRealize Operations (vROps) over the time I was on the team. I would recommend it to anyone, specifically to explore what it can do and then work out how it can benefit you. People should also pay attention to scale as well, because the bigger your estate, the more instances you will need to sustain that scale. Just pay attention to upgrading VMware vRealize Operations (vROps) as well because that's also a journey to upgrade instances, in particular maintenance and lifecycle management.

My previous company had a partnership with VMware. It had an enterprise license agreement, which means it was getting different services and different products from VMware.

This solution is mainly used for the orchestration of servers and for obtaining reports such as utilization reports or load reports.

In decision making, it is very useful to have a nice dashboard. We have also integrated with QlikView, which is an analytic tool.

vRealize has a very nice dashboard.

It integrates well with other products such as those from Oracle.

It would be good to have more detailed reports and more details on the dashboard.

I've been using it for five years.

It is a very stable product.

It is scalable as well. Our system administrators and data center administrators use this product.

VMware provides 24/7 online support, and I would give them a ten out of ten.

Positive

The initial setup is very easy because VMware provides 24/7 online support to us. Everything is much easier for us, because of their support.

The deployment took about one to two days. You would need one or two people, such as IT managers, for deployment and maintenance.

We used a third party team for the deployment.

We have licenses on a three year basis. Licensing costs are much higher, but given the stability of the solution, it is a reasonable price.

It's a stable product and is recognized worldwide. It is much more expensive than other products, but it is stable. Therefore, I would rate it at eight on a scale from one to ten.

We use this product for monitoring, to verify what is and isn't broken within the cloud environment.

The monitoring and verification functionalities were the most useful features.

I was pleasantly surprised that vROps has a plugin for Kubernetes, so it works quite well with that, which was useful for one of our customers.   

The solution also works very well with VMware, but not so well with Hyper-V, and compatibility with KVM was very poor. It also didn't have certain abilities that we liked, like being able to run in a bare-metal environment. 

Monitoring is useful but if the solution can't automate or function without my input, it's a waste of my time. That's where I found out there are some issues with this product, there are elements that are not as intuitive as they could or should be. 
My problem is that I think it stays static too long, it doesn't continue to look at the changes.
I would like to see better remediation, automation, and better connection with specific security pieces. I'm not talking about firewalls. Firewalls are beginning to lose favor in a lot of the environments that I deal with. I need products that give me a zero-trust architecture, and this solution still doesn't provide that. 

We have been using the solution for a little over six years. 

We didn't really have any issues with the stability once we got used to the way changes are rolled out. We had to add security, as the security of the solution isn't sufficient for our needs. 

I think it scales fairly well. We were able to run it around the world which helped tremendously.

The quality of the customer support varied. Sometimes we would get junior staff and our own team knew more about the solution than them. Then we would get escalated and connected with someone who really knew what they were talking about, and they were very good.

The initial setup has gotten a lot better over time. The last one we did, we were able to talk to Google, Azure, and AWS altogether.
Cloud foundation software helped a lot during setup with remediation, prevention, and troubleshooting. It had not always been that way.

I would say vROps gives us 30% faster throughput, faster return on investment or better return on investment, so I consider it a good investment. It's at least 30% if not more, so I'm positive about that.

I would give the solution a three out of five, with one being cheap and five being expensive. There are some elements of the pricing that are good, and some areas where I feel like I'm being charged for something the product can't provide yet.

I would rate this solution a seven out of ten.

If you're going to go full VMware, then the compatibility is there. If you're going to have multiple, different versions of systems, then you could run into some issues. There are other products out there depending on the size of your environment.
We were at the top. We were originally using AWS, which I still don't like because they charge you for everything. I used the multi-cloud and that caused some issues. We carry out a lot of testing, so we look at how well the solution performs with Google, Azure, and AWS. It seems to work better in AWS than most other providers, the problem was that I was trying to make it work with so many different versions.

We mostly use it for debugging or troubleshooting when some application doesn't work. We can look at the vRealize Operations Manager and troubleshoot from there. 

We also use it for capacity planning. 

When we have problems with applications, we are fast with troubleshooting because we use vROps.

The solution has helped us a lot to troubleshoot issues and improve quality of service.

• It has many types of metrics.
• The dashboards are very easy to use.

vROps is user-friendly. You have custom-made dashboards, which are provide by VMware. You just configure them, and it works.

We had some problems with updating it. The two times that we upgraded vRealize Operations Manager, we lost all our data.

When we not updating vROps, it works perfectly.

Scalability is great. We have two instances of vROps, and we haven't had to scale it yet.

We haven't opened any cases yet.

We did not have a previous solution.

The initial setup was straightforward.

We would like to build custom dashboards in the standard license. Right now, this is available in the enterprise license, not the standard license.

We used Grafana to monitor our environment. With vROps, you have all the VMware specific metrics and dashboards. It's much harder to invest time in another solution where you have to build it on your own.

We just considered vROps. Grafana was something that we designed on our own afterwards.

I would recommend vROps.

I use the solution in my company for monitoring and capacity management.

The solution's most valuable feature is a native product from VMware itself, so it tightly works with VMware products. Using events in VMware Aria Operations, we can easily automate tasks by integrating with vRO workflows.

The only area of concern when using the integration features is when we want to forward the logs from VMware vRealize Log Insight to Apache Kafka. Apache Kafka is an enterprise solution for data management. We cannot forward the logs to Apache because we cannot find the right solution.

Currently, whatever our company raises goes to GSE. The technical support person has to start from scratch, so he doesn't have the knowledge on the HSBC side. There are a lot of issues. There is probably a need to sort the account management layer only. Account management strategy is an area of concern where improvements are needed.

I have been using VMware Aria Operations for more than ten years. My company is a customer of the tool.

My company did not experience any stability issues with the tool. The tool is 100 percent stable.

My company did not explore the solution's scalability.

In terms of scalability, the tool has clustering technology. It has been the clustering technology in infrastructure that makes the tool easily scalable.

My company is never 100 percent satisfied with the solution's technical support. I rate the technical support a six to seven out of ten.

Neutral

I use VMware Aria Operations, VMware Skyline, and VMware vRealize Log Insight.

The product's initial setup phase is straightforward.

My company's SMEs do the product's maintenance.

One person can deploy the solution.

The solution can be deployed in less than an hour.

I don't know if the tool helped with cost savings since it was implemented a long time ago, and back then, we did not convert it to dollar savings.

When it comes to the tool's automation capabilities, my company is not using the native one. Based on the events, we will pick up certain things and integrate them with vRO, and then we will run a few workflows, which is what automation is for us.

I did not see many issues with the product's integration features.

I think the tool usually has patches, especially critical ones. The tool normally sends notifications to customers. There are just regular patches from VMware.

Right now, with the current acquisition of VMware, maybe not as of now because of the impact on the cost plus the current transition that's one thing is the support. Yeah. So maybe the recommendation will be to have different virtualization technologies such as Nutanix and Red Hat OpenShift.

The tool might have integration features, but we are not using it.

I rate the tool an eight out of ten.

We use it for daily administration tasks.

If a user is experiencing issues with an application running on a Windows server, and the application is almost non-functional, I investigate the cause. If the server is overloaded, I address the issue by expanding the storage capacity of several disks within a few minutes. This ensures that the application can operate at normal speed and reliability.

What I find most valuable is its simplicity, which allows us to seamlessly migrate views from one physical server to another, be it due to resource overloads or transitioning from one set of disks to another. This process occurs without any disruption to the machine, ensuring continuous operation.

While the system itself continues to operate, the user interface may temporarily freeze or fail to display immediate changes. It requires loading and other steps before all modifications become visible. This limitation hinders my ability to customize the display of certain elements, posing a minor challenge within the system. Having the capability to manage the enterprise display would be highly beneficial.

I have been using it for almost twenty years.

I would rate its stability nine out of ten.

It provides excellent scalability capabilities. We have a couple of hundreds of users within our organization. There is a plan to increase usage in the future. With new personnel joining our company each month, I anticipate that this environment will likely double within the next year and a half or possibly two years. I would rate it nine out of ten.

Technical support poses a challenge, especially for large companies with competition centers situated in countries like India and Malaysia. When an issue arises in the morning for us, it's nearing the end of the day for their support teams. As a result, cases are often shifted from one person to another, requiring me to explain the same problem two or three times. Another factor is that English is not our native language. The variations in pronunciation across Europe, Malaysia, India, the United States, and Australia sometimes lead to difficulties in understanding each other. This language barrier has prompted us to resort to written communication, particularly through chat, which impacts the efficiency of problem resolution. I would rate it five out of ten.

Neutral

I've used Microsoft solutions and previously worked with Citrix, but I find that VMware surpasses both in nearly every aspect. It stands out as a superior product, particularly in minimizing bandwidth requirements for communication, whether it's a direct or indirect connection. This is especially beneficial for long-distance connections between two countries or similar scenarios.

The complexity of the initial setup depends on the smoothness of the upgrade process. If any issues arise, resolving them may require a significant investment of time—many hours or even days—addressing nuances to establish a good, proper configuration.

The deployment time significantly hinges on the scale of the environment. For smaller environments, such as a few servers, it typically takes just a couple of days. This includes the configuration process and addressing any potential issues. However, managing hundreds of ESX servers, and deploying such a substantial environment can be challenging and time-consuming.

Over the years, our environment has remained quite consistent, with a moderate number of ESX servers per site. The foundational physical servers for the VMware Infrastructure are regularly upgraded to newer generations. Despite the steady evolution, I've never encountered significant issues where resources approach full capacity. I actively monitor the environment with operations, using it as an additional tool rather than a critical necessity, given the robustness of our system and the reliability of the basic online information it provides.

Overall, I would rate it nine out of ten.