VMware Aria Operations Reviews

For vRealize operations, we are using it to manage our entire virtual operations. 

From the beginning, it has improved everything from a management perspective. It has eased our current operations from what we previously used. 

The solution has helped to reduce time to troubleshoot issues, improved quality of service to users, and provided cost savings through higher capacity of utilization.

From an admin and operations perspective, the solution is intuitive and user-friendly. It has a good view. It's easy for technical experts to present a view of where are we standing to management.

It is good from a starter perspective, but when we go to an advanced level, it needs improvement.

Our hands are tied by using this product. It is not as flexible as it could be. In some cases, we have been working with our TAM and account manager plus the support to provide us flexibility in the way we want to customize. However, that has not been happening so far. As the whole world moves towards open source, we would like to see some open source added to the tool. 

Stability is good.

The technical support is unsatisfactory. Some of the tweaks that we were looking for have not happened even though we requested them multiple times. That is one constraint. vROPs is a good tool, but for big organizations when we run over 20,000 to 30,000 VMs, we would like to customize it in our own way to monitor, operate, and connect operations into Continuous Improvement and Continuous Delivery (CI/CD). This is not happening.

We did not previously use anything else.

It's a good starter. If there is a company who has a small to medium business (or enrollment), it really works. If you have a large organization running 30,000 to 40,000 VMs, your network is very heterogeneous, your company has acquired lot of other companies, and enrollment is very scattered, it might not fit in well with the existing version.

Getting firsthand information in the environment straight to the people that would respond to those actual alerts and events, in real time, versus a phone call or having to play catch up after the events happened. We're being very proactive with the tool up front.

The ability to create custom dashboards for specific application groups and let them do some of the in-house monitoring themselves. Also, the ability to deep dive into their applications where these groups didn't have that visibility before. We've actually reduced our ROI because people are actually more hands-on with the tool whereas before it was just a small select group of people that you would call, "Hey, how's my VM doing or what's going on?"

Now, the user is actually engaged, so it's actually helped us out tenfold.

In terms of using vROps, it's actually educated small groups of VM professionals to everyone who has access to the VM world regarding their responsibilities. From an application perspective, it develops stuff, therefore they can actually see how their application's behaving in the environment versus having to call somebody else and actually see what's going on. Thus, they get a firsthand experience from development rolling right into production.

One of the big challenge with vROps is there so much to learn as a user as you're doing it. It is also getting these dashboards in front of the executive committee, so they can actually see the environment. It's much easier to give a manager a dashboard of his environment, but he drives the events down to his team, "Why are we getting these alerts, what's going on in our environment?"

It's easier for him to do it because he's the boss of that area. Versus the support team, the VMware team, or the vROps team, in this case, driving these issues. I think we need to come up with more intuitive, outta the box dashboards, something I've even talked to about Blue Medora with.

Help us out-of-the-box. Help us get that initial footprint up and running. We'll build from there.

vROps 6.5 is rock solid. We have 6.6 in our development environment. We're gonna look to roll it out next month and all the reviews have been very positive so far.

We did an internal customer survey: The first 100 people that we gave dashboards and access to, plus the customer survey internally came back over 90% positive.The customers that we're giving it to really like it, but they want more. As those requirements come in, we're gonna build on it, and hopefully deploy as we roll along.

We have multiple locations around the world as well as in the United States. Our main data center is in New Jersey, but we have another main data center in Georgia and flight operations in Louisville.

It's really helped us out in terms of managing our environment.

They been good. We have used tech support for vROps because it's relatively new in our environment, and they've been wonderful, very responsive. They have helped get us in and "Fisher-Price" some of this stuff from a technology perspective, so we know exactly where we're going.

We had no tool to give us visibility into the virtual environment. We had the traditional tools from the enterprise management suite of tools, the BMC and IBM tools, but really nothing that catered to the virtual environment. This was our opportunity to actually get something to do a deeper dive and get more visibility into the organization.

The initial setup was out-of-the-box.

It comes up petty clean, but the layers of complexity that we introduced into the environment obviously changed some of those parameters. It's a learning experience, as with any other VM port tool.

There's a couple big players in this address space obviously. One of the major considerations for us was our aggressive timeline which we were looking to deploy, and that our deployment head already reached, not just a New Jersey-Atlanta implementation, but throughout the world as well. So the flexibility to expand across the globe is really an important piece of it.

Flowchart your dashboards first before you do anything technical within the tool itself. It's much easier to take what you have on paper and transpose that off to an actual flowchart or a diagram. It's always easier to clone a dashboard than create one yourself.

It'd be easier if you had a repository of dashboards from a VMware perspective. Whereas, as a user, I can go to that repository and clone one, then customize it for my environment. Clone is your friend.

Currently, the most valuable features of the product are monitoring, capacity management and planning; things of that nature.

We run a SCCM and SCOM. We took all of that and piped it in the back-end. That took a good amount of time; a couple of months to get it cleaned up and working. Once we had that completed, we first used it for capacity management and planning. With that, we were looking at what's over-provisioned, under-provisioned, things of that nature.

Moving forward, we took it to phase two, which is now. We're trying to do more proactive capacity management planning; look at forecasting on disk space, things of that nature. Now, moving forward, we're actually trying to move to a platform where we're going to try to make this our main monitoring base, too. We're going to build out portals. We're mapping everything as a service now, trying to go from individual VMs; we're trying to build everything out as a platform service and then build out portals so that we can publish all of these portals.

The benefits for us, because we're mostly virtualized, it's getting everything under one hood. That's probably the biggest thing for us.

It has most definitely helped us avoid outages or shortened outage time. I think that with forecasting and disk space features, we've easily avoided outages for machines. For example, we had older machines that had BDE partitions on them. With those, even if they're thin-provisioned, you had to take them down and remove that BDE partition before you could re-size them. With that, if you find something that ran out of space quickly, because we have a lot of growth there, we were able to forecast it, and say, "This thing is going to run out in three weeks; let's schedule some down time and get it cleaned up. Get some space added."

We use capacity management a lot and it's been pretty accurate for us.

With performance management, I think that some of the recommendations are a little off, but overall, it's been pretty good. They'll tell you that it's over- or under-provisioned. We've found that when we try to clean up and reclaim some resources, that might not necessarily be the case. Overall, we'll take about 50 to 60 percent of what they're saying we can remove and do that.

Adding it seems a little better with regards to saying that it's under-provisioned. We've found that when it's under-provisioned and we add the resources, what it's telling us is pretty accurate.

We're just getting into the new version 6 features now; more automation, increased integration with DRS for workload balancing and scheduling. We're still behind on some of it. We have not gotten into it yet.

We'd like to see more customizable things, more management packs; the ability to not have to customize the portals and do everything so ad-hoc. If they built more frames and shells into it so that you could deploy things easier and get it built out easier.

For example, and I'm not the primary one doing this, when you're building out the management monitoring portals and piping SCOM in and things of that nature, everything seems to be fully customized. There's no easy way to do that type of stuff. It should automatically be customized, or there should be templates or shells that you could use.

I'd like to see templates and other features built in, for when you're building out a portal and you want to give a portal and map out of all of your objects and services, and not machines themselves. I feel like that should either be built in or cleaned up so that you could build it in.

The UI can be a little laggy, at times; improving that would be nice. It just seems slow when it's loading out.

The organizational layout of it is pretty bad. There's a lot of information and a lot of tabs. When you're going to try and rifle through everything, it's very convoluted.

I have been using it for a year and half or two years.

We've had no stability issues to date. None. I know that it sounds crazy, but we did take it slow though.

Scalability has been good so far. We don't have a huge undertaking on it yet. Right now, we're using it for a couple hundred VMs and then maybe 300 or 400 VDI solutions. We're just starting the VDI side of things.

We have used technical support once or twice, and it hasn't been great; slow, a little inaccurate. We've worked through it; we're able to get the end result. It just wasn't as quick as calling in a BCS ticket. They were knowledgeable, and pretty good. It was just slow getting to the end of what we wanted to get to with resolutions.

We looked at it, we liked it. We talked to our TAM and they pretty much talked us into it. That's pretty much how we went with it.

I was somewhat involved in the initial setup. I have a main guy that does it. I was overseeing the project. I know that initial setup was fairly complex, but I don't think that it was ridiculous.

We looked at a few other vendors. It wasn't a very large offering. Also, for the price, it was very good. It was a very good price, we thought. We're educational too, so there's a different spin on that, as far as looking at third-party vendors versus this, plus we're trying to semi-unify on platforms and management. Trying not to keep putting more and more layers into everything.

Give yourself enough time to do it. It's going to take a little while. It took us a good six months to get it off the ground and functional. Probably another three to six months to get into the advanced features of it.

Our primary use case for the solution is troubleshooting and performance monitoring.

It has allowed us to identify problems sooner and helps us with problems and issues.

The troubleshooting and performance monitoring features are valuable.

Administration and growth can be improved. For instance, if we're a large organization, the metrics continue to get collected in this environment and continually fill up, so we need to expand the cluster. Hence, more resources are always required.

We have been using the solution for five years and are currently using version 8.62.

The solution is stable.

The solution is scalable to a degree. The problem is that it goes back to the solution or management packs. The more you collect, the larger you need to expand the environment. Approximately 12 to 24 people are using it in the organization.

We previously used Densify.

The initial setup was straightforward.

We implemented it through a vendor team. Two to three people are required for deployment.

We have seen a return on investment.

I do not have information on the licensing costs.

I rate the solution an eight out of ten. The solution is good, but administration and growth can be improved.

Our primary use case of this solution is to monitor the server and desktop environment. We've never had a performance issue.

It has helped our organization because we can keep the metrics within our ratios. In this way, if something jumps out we can be on it right away. It has also helped to reduce troubleshooting time. 

The alerting feature would be the most valuable feature for us. It gathers more metrics. In the latest versions, there are metrics that are being exactly captured with vCenter which are a bit better. Aside for that it provides a historical analysis of metrics over time. 

We did not find this solution to be intuitive and user-friendly compared to other options. We actually ended up paying for something else to use in conjunction with vRealize. 

I would like the ability to edit more stuff in the standard version. The way it is now really limits the usability, especially because the dashboards don't fit everybody. Aside for that, creating reports and views needs to be more intuitive. Right now it's too hard without having had a lot of training. 

It's pretty stable, we've never had any issues with it. 

Their technical support is okay, it could be better. 

The main points that we look at are the costs and ease-of-use. Ease-of-use is the main thing for us because if we can't get the data we need it's not going to be helpful to us. 

We looked at Foglight, vRealize, and Veeam. The main reason we chose vRealize is because it's included in our license. 

I would rate this solution a five. There's a lot of stuff that we'd like to do that we can't. 

I would advise someone considering this solution to take classes and get a lot of information because this solution may look simple but it's a lot harder than it seems.

Our primary use case is to monitor the performance of the virtual machines as opposed to monitoring the performance of the OS. We'll monitor OS and stop at the OS, whereas vROps will pick up what's going on underneath. If the datastore is having a problem, it will bubble up to the VM and show us that.

It has allowed me to give the developers insight into what's actually happening underneath the covers. They used to only be able to see their app and now, they can see underneath. We've also given them access to see into the OS and we've given them a full stack view of how their application is performing.

It has helped to reduce the time it takes to troubleshoot issues and has improves quality of service to our users. 

The most valuable feature for us is the one that allows us to take over the DRS within vCenter and does it more intelligently. 

We have found it to be intuitive and user-friendly. 

I would like to go back in history on the performance data and blank out some of that performance data so that it isn't used in calculations. For instance, if an application goes wild and uses up all the resources, I don't want that to be understood as that VM needs more resources.

Stability is fine. The only issue I've had with it was an issue that I myself caused. 

We're not big enough to warrant scalability. 

Their technical support is good. They found the problem quickly. Support gets back to us quickly. When you raise a support call they don't get back to you with a candy email, they actually get back to you and help. 

The initial setup was very easy. 

We looked into a competitor but it was way too expensive. The fact that vROps came as part and parcel of the vRA enterprise gave us a huge win on the cost. 

I would rate this solution an eight. 

Capacity planning: Being able to see trends, so we can help plan for next year's capacity needs.

In infrastructure, from host down to storage (being levels), it can track problems easier and is able to diagnose problems quicker.

We're more proactive than reactive, so that's important to our customers.

The interface can be slow sometimes. I don't know if it's because all the data's being transcribed. When there's an issue, drill down, wait, and that could be a problem.

There's lots of whitepapers out there and installation guides. They also offer installation services for you. I highly recommend having them by your side to do it or else you'll be missing out on a couple things.

We haven't had any issues at all with it.

It's perfect.

Have not used it.

It's a lot easier to click and drill down, which are two things. It is as important as the capacity planning and business chargeback as well.

It was pretty straightforward. Obviously, we had VMware help us through it, but most of it was pretty straightforward.

The vendor has to have great support: 24/7 support.

ManageEngine, and we used Veeam and Veeam ONE. Those were basically the only ones.

I would definitely recommend having VMware come in and do a demo about all of the features it has, because a lot of places don't use all the features that are baked in. Thus, they're missing a lot of data that could be useful.

Definitely look how it helps their company and what the product does, because it's not a one size fits all. So definitely understand what the business requirements are and how vROps helps.

• Reports
• Dashboards
• Email notifications
• Health, risks, efficiency badges
• Troubleshooting capabilities
• Auto rotation feature of dashboards for NOC displays

• With the use of dashboards, we can provide Business Units and customers a certain level of self-control over their virtual environments.
• Access can be restricted to only objects relevant for certain users/administrators.
• With the combination of email notifications of health issues and upcoming risks, administrators and engineers can respond in a preventive way instead of reacting after issues.
• The network administrators and engineers can monitor all NSX components with this product.
• The storage administrators and engineers can monitor physical storage components with this product.

Improvement can be achieved in reports automation when creating custom environments and dashboards.

It would be very useful and time saving if this could be included in the process of creating dashboards to generate a report based on the created dashboard. Also it would be handy if it would be possible to export all snapshot images in one click action.

We have been using the system for about 18 months now. We have just upgraded to 6.2 this month.

We have not yet encountered any stability issues.

Unfortunately, we encountered a limitation in version 6.2. In this version it is not possible to import data from another Operations Manager instance already running. The workaround is to first import on version 6.0 and then upgrade that instance to 6.2.

Technical support is good. Inside the vRealize Operations Manager in each section there is a direct link to the document center of VMWare containing technical documentation, and tutorials for that particular section.

We did use other solutions and still do. Especially certain hardware equipment needs to be monitored in an other way or is not yet supported in vRealize Operations Manager.
The reasons we chose this product are:

• Licensing model is the best choice for the way we provide services to our customers.
• Our virtualization platform is VMWare and we are implementing more components (currently LogInsight) to complete our Software Defined Datacenter.
• vRealize Operations Manager can easily integrate with all these components.

I would advise to make a design before starting actual setup.
A few examples of design considerations:

• More than one vCenter to monitor.
• Need for high availability.
• Need to migrate historical data from previous version.

The initial setup is very straightforward and relatively easy. Depending on design you can have certain choices during installation to fit your needs.

There are different versions and licensing models available.
I would advise to read this pdf: https://www.vmware.com/content.

We also considered Veeam One. Our choice for the VMWare SDDC is the best product for us.

Before purchasing this product, I would advise to install the 60-day trial (http://www.vmware.com/try-vmware.html) in a test environment and see if this is a fit for the organization as well as the administrators and engineers. In my opinion the way vRealize operations manager operates (and will be used) is different to most traditional monitoring solutions.